run alway from this dealer ship!! the guy who's name is alex, that's supposed to be in charge of services and calles himself the manager will steal from you and screwed you over bllliiiind!!!!! he will scam you. i gave them 14,000 dollars down payment on a 26,000 dollar car. it came up to 30,000 including taxes. they said they would give me a discount but after i found out the discount was taking off the gap insurance on my vehicle i refused the discount obviously!. the vehicle is a 2015 explorer. i bought it around 2 months ago. they approved me with a 22 percent interest rate because i basically have no credit. i accepted because i'm good for paying my vehicle quick and i was desperate on owning a car again, no problem that's was still fine. rudy was the sales person, he was courteous.i bought my car in the middle of the night around 11 pm. i took the vehicle as it was. i was told any missing parts would be taken care off. the vehicle was missing carpets, the 2nd row bucket seats, arm rests and a second key i live 3 hours always from this dealership so i took i took i and put my faith in there word. after talking back and forth with rudy for a couple of weeks and asking him about this missing parts he finally directed me to the men that he said deals with car services and any missing parts the so called manager. i texted him 2 to 3 weeks ago and he made one call to me that same evening. after i told him about the missing parts he told me he would find out what he could do for me. that after he found out he would give me a call back. i work weekends in la so i told to to please let me know asap so i can drive an hour alway from my work to get the items once they come in. that was the only conversation i had with him untill today. needless to say days went buy and he got lost. i never received a phone call or a text. i texted him and asked what happened. after a couple of weeks of no answer i decided to call rudy my car sells person and ask what was going on. he said that alex the manager was telling him i don't show up to appointments he makes for me and that he has had several conversations with me. i called alex again he finally answered. i asked to speak to a manager, a owner! any body! over this thief and lier!!! . he refused! he proceeded to say he was the only boss) . he proceeded to insult me! calling mee a lier! , making up imaginary conversation, appointments that never rver happened!! i even asked him how is it possible for a client to have an appointment and not know about it?? and he said ups your 30 days of service to get the missing parts on your car is up!! needless to say he lingered me on, on purpose like he probably does avery body that's too far to drive there to make him do he's job. he's a fraud he's a cheat, he's a poor excuse for a representation of that dealership!! . after i told him i don't ever want to deal with him in my life again after this stress he has caused me, he sent me a text saying that i refused to work with him about this situation. really?? read more