i visited a few other dealership before coming to see Carlo. I can't believe how other dealerships are so shady, my first stop should have been The Car Store. The moment I saw the Suburban I fell in love with it. The treatment that Carlo and his staff put on, amazing, no hassle no up selling of unwanted services. Anyone that has asked me to recommend a place to buy a car i now tell them go to The Car Store you won't be disappointed. Awesome service and an amazing and fast car buying experience! Thank you Carlo! read more

The Car Store - Suburban. - Car Dealers Near Me - Santa Ana, California

We love The Car Store! This is our 4th car we have purchased from them and have had nothing but 5 star experiences! Cars are always in great shape, anything small that needs to get done is done promptly and efficiently. Owner Carlo is super nice and personable and will work tirelessly to get you financed and into a car! We refer all of our friends and family to him and they all are happy with their purchased cars as well! read more

WOW I feel like such a jerk,singled out, but everything I say here trust I have RECIEPTS. I'm a weirdo who saves ALL paperwork. So how many persons / customers received a fair APR for (good people with bad credit)? Makes failure evident if you are a struggle but a good person. I want to know why you took my trade in to Tijuana within only 5days leaving me with no car, no way to work. What a Stud you are Carlos . ESPECIALLY WHEN you randomly called me in April 2025 saying you wanted to offer me some money and you would call me in 15 mins. You never called. . Then I asked and gave you a chance to make it right. And you refused to. You blew me off again with I'll call YOU and how you laughed at all the suffering and loss from your action to me. THERE IS SO MUCH MORE BUT I'LL SAVE THAT FOR COURT. You know my number and SS# and address. Maybe I'll survive maybe I won't. Who knows. Love your new website. read more

Five star customer service! The Car Store in Santa Ana was an absolute life saver! Carlo was personable and went above and beyond to get me in a vehicle after an unexpected life changing event and not once did I feel pressured or pushed into getting a car but instead was met with compassion, incredible customer service and an entire staff that worked quickly, efficiently and all had a smiling face. Amazing experience and will recommend to anyone in need of a new vehicle! read more

Carlo was super nice and generous plus the overall process only took a couple hours. Javier is also very funny and a great salesman

These guys are amazing. Big shot out to Carlo and Pepe for going above and beyond for me. The customer experience here was smooth straight from the get go. Super happy with my purchase here. Thank you guys. read more

The Car Store - 2017 Dodge Pro master city - Car Dealers Near Me - Santa Ana, California

Carlo did an amazing job at helping me get the car I truly wanted. They don't sell ruin cars or lemon cars but always make sure you check the vehicle you are interested in. I understand why the dealer has "5" stars now. Customer service is off the chain. Ask for Carlo he will definitely help you out. For the record I purchased a new van with low miles at a great read more

The Car Store - Amazing car. Runs fantastic - Car Dealers Near Me - Santa Ana, California

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I have done business here twice already and Carlo and Pepe are great to work with they helped me with my most recent purchase I had to get fixed and they were on it since I was still under warranty, the lady in the office she is so nice and helped me get financed really quick even tho my credit is not that great, they really work with you if your needing to buy a car thank you so much guys god bless read more

These Guys are pretenders , fake friends !! Acting as if they are trying to help you!! Just recently carlos acted kike he was trying to help me!! Ya Carlos you helped me out of 6 days pay and you kept my trade in .You said my trade in was in tijauna??? You sold me two cars that were no good had check engine lights ..then you punk me for my trade in..All because i didnt want to lie to the bank and also i didn't even have a vehicle that was in good running condition.. Am i supposed to agree to a 28,000 dollar commitment with a vehicle in the shop after 3 days of driving it??? And then you do away with my trade in?? Dude i have heart failure issues i can barely walk around without suffering.. Now i cant even work because you knew thats how i make my money!!! So now im stranded , broke and lost!! Hope that gives you a little tickle in your gut!! You tried to help me???? Realty .. read more

Just when I thought my wife and I had no hope in purchasing another car after our repo Sandy saved the day! She was so awesome with the process and her and Carlo knew what car would work with our situation and it was the car we wanted. Thanks Sandy we will forever come to you for our cars. If you need a car this is the place to go. read more

Where do I start with this place and the people who work here. Do you want to go to a place that will take care of you and help you out?, then let me tell you this is place right here is the place to go. My husband and I had been shopping around for some time looking for a car. We went to many places that really tried to take advantage of our situation. Sandie total restored our faith in humanity. Sandie has been like an angle sent to us. Sandie is a true angle of GOD on earth. She is truly amazing and the best thing I love about her is she won't give you BS and she will tell you like it is and whatever she tells you she is 100 to her word. My husband and I turned out buying 2 cars from Sandie. Pepe and Carlo have been extremely polite and helpful every time. This is the place and the people who work here are a God sent. I will defiantly send anyone who needs a car to them. read more

They're absolutely amazing! Thank you so much, Carlo, Hector, and and sandie for all of the help! Y'all are wonderful. I strongly recommend this dealership to anyone who wants great service! read more

What can I say about CARLO he's very helpful honest and a man of his word iv bought a 2008 Denali couple of years ago and the car is still running strong and just today I bough a work truck highly recommend The Car Store u need a good used affordable car go here and ask for CARLO read more

The Car Store - My new work truck - Car Dealers Near Me - Santa Ana, California

Wow, just when we thought no one could help.. Sandie Trujillo of The Car Store gave us hope! We went to purchase a car for my wife ...and ended up buying a car for myself as well? Yes! we left the lot with 2 cars.. Thank You Sandie! Excellent Customer Service! read more

Ms. Sandy and Carlo deserve an award for having the best dealership in Orange County. Both of them are very passionate and have excellent customer service. I have never been to any dealership that actually treats you like a family member and cares about you. I recommend everyone to come here and purchase a car. Sandy and Carlo will find you the best finance company and will work with you. I'm very satisfied! All of my family members have gotten a car from The Car Store. Let's all give a Honk! when you pass on Main Street to show them how appreciative we are to them. Let's give them a HONK!!!!!!!!!!! read more

Recently I purchased a cargo van from this dealership. The vehicle is in good condition and runs great. Thank you, Carlo.

Completely satisfied with this dealership! My whole family owns a car from here..Carlo is the best person alive, man of his words and always there to help and answer your questions!! This will always be my go to...they really do make financing a car easy and fast, although they sell used cars...they make sure it's to your liking, mine honestly seems brand new and I love love it! read more

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I welcome everyone to come and check the dealership out the best part of this place is the great help especially Sandie and Carlo they go far and beyond to help you out in anyway possible what else can you ask for , I came here through yelp , I'm extremely happy with the car choice I chose but most of all the approval I got right away . They will help you with everything you need they are straight forward no games and no pressure at all you'll find your experience wonderfully, any questions you have they have an answer for you . Sandie is there for you no matter what the occasion or situation you have ,& I'm extremely appreciated on the way she was there for me and I'm very thankful. Thanks guys !. read more

If you are looking for a good car and great people to help this is the place to go. From my first call Sandi was nothing but welcoming, helpful and funny as Hell. I went in and on a Sunday Sandi and Carlo were dedicated to finding us something that we liked in our budget. Carlo Ben took us to the Riverside store where the car we liked was! Our credit is so bad and we need something bigger for our family and they delivered. I'm so thankful and blessed. If you need a car trust these 2. They will help you and entertain you at the same time! read more

The Car Store - Car Dealers Near Me - Santa Ana, California

I purchased my fist car at this dealer couple year ago, Pepe was the only person that help me to get my car , He was very professional and always willing to help , I recently return to the car dealer but he wasn't there to help me again , to bad that the new people that is there have attitude and very poor customer service , I'm hoping that the Owner read my feedback and have more professional people like Pepe that was exceptional sales man and great attitude read more

Absolutely the BEST choice to buy a car! I showed up with an idea what I wanted and came out with an even better deal than I expected. Carlo is a man of his word which is VERY hard to find in his industry. Most take pride in moving cars, Carlo takes pride in making customers happy. I received a text the following day just to check up on me to make sure I was still as happy as when I left and I was and still am. I will NEVER go anywhere for cars but to visit Carlo at the Car Store. Already referred 2 others to him and it only been a month. Thanks again Carlo.. read more

The Car Store and it's staff are A+ + !! Especially Carlo ! He is honest , sincere, hardworking and goes the extra mile for EVERYONE !..HE IS ABSOLUTELY AWESOME!! I highly recommend Carlo and The Car Store to anyone wanting to buy a car . 10 + stars !!! read more

Sandie is the absolute best! She got me approved quickly for the car I requested. Then when I went to see her, she got me approved for a newer, nicer car than what I had originally qualified for. In addition, she and Carlo made the buying process easy. Believe the reviews!! This was a great experience!!! read more

This is the first car purchase that I actually enjoyed and trusted. Not only did Sandie take great care of us, she was so quick with helping us complete the process of purchasing a car because of our hectic work schedule and having a new born. Even after we drove off the lot with a minor battery issue, she had us come back and had it resolved so fast. Thank you Sandie. read more

This place is amazing. We got there and got an answer right away on our credit and what we could afford. Picked the car I wanted and fell in love with it! 30 minutes later I'm driving off the lot!!! Pepe was so sweet and so was Carlo!!!eased my mind on the payments and it was the most pleasant experience EVER!!! One cars radio didn't work yet, (only three on lot for 3 days) and I was told I can take Pepe with me because he had a great singing voice!!! We will be back for another car when we can! Thanks guys for a great, no bull shit experience!!! read more

The Car Store is a amazing small dealership! We found my daughters exact jeep liberty she wanted. They were fair, helpful and very friendly and honest. I would go back immediately to buy another car. Thank you! read more

I never really leave reviews but I this place is incredible! Sandie and the whole staff really try their best to work with you and make you feel very welcomed! Everything is well explained and straightforward! Purchased my first car here and I'm so glad I came to them! Definitely 5 stars. read more

Wow, service is top notch! Carlo and Sandy, Hector are outstanding. I can say I've never experienced such fantastic customer service. I had my car in for a few service issues and was taken care of professionally and completely. Hector even dropped me off at work and picked me up once my car was done. Carlo explained what was done and Sandy made sure I was greeted and wrote up my service request with detail and a smile. Love these guys! I highly recommend buying a great used car here they'll treat you right. I'll be back for a second car soon! read more

Absolutely would recommend!! Not only are they helpful, but they'll work with you as well. Bought my first car from here and couldn't picture buying from anywhere else! read more

Carlo is the man! Truly sticks behind his word and his cars. We got a 1 year engine/transmission warranty. It's been about 15 months already and the car is still running good. Definitely recommend this place. read more

The company changed their name to THE CAR STORE. I filed with bbb and you did nothing. I filed over 5 complaints with DMV, Consumer Action sites, etc.. Since I Purchased the car on 2/3/13 I have broke down 3x's. The car just broke down again on Thanksgiving Day with my whole family inside in heavy traffic and is sitting in my front driveway with the same thing the dealer said they replaced last year (Transmission.) The Dealer said they replaced the FRONT SUSPENSION, TRANSMISSION and AIRBAGS.I was told the car was never in an accident and shown a fake CARFAX REPORT. Over the phone they said I needed to bring $1,000 to buy a BUick and at the dealership they didn't have that car so they scammed me into a TRAILBLAZER 2006. I gave them $1700 down because the SALES MANAGER told me it would lower my payments, when I asked to see the CREDIT SCORE REPORT they said they couldn't find it and said they would mail it to me. I have never received it. I was also tricked into purchasing GAP because they said I needed to buy it to drive off the lot with the car and as soon as I had my own insurance, to have them fax it. They have never cancelled it and I just received another GAP contract saying I signed up for another year. I did not sign anything. but I have tried to ask for explanations regarding charges to my contract which I never agreed to.The finance Company that I think is the same as the dealership is called Newport Acceptance. Newport acceptance has harassed my minor children and call my home constantly, we always make our payments on time. Even now that the car doesnt work. I receive constant telephone calls ALL day. I tried calling the GAP company listed on the contract: Western General and they have NO RECORD of Newport Acceptance & looked up my VIN and have NO RECORD of my Car. I want my money back from my down payment to my payments from 2013 until today. Or I want a new car that runs. I recently received 3 recalls on the car and information saying it was used as a rental and corporate car and also in an accident. They told me the car was used and only had 1 owner (as shown on the fake carfax report they showed my husband and I.) I also found information saying the title, odometer may be tampered with and suspicious activity in regards to my VIN #1GNDS13S462123125 Companies new name & website: http://www.carstoreonline.net/specials.aspx Help us please. Thank you.. read more

Great selection of vehicles but honestly the worse experience I ever had with the female sale associate that was trying to sell me the car, I don't remember her name exactly but she had short hair and approximately her mid 50's She was so disrespectful that words can't describe and she seemed to be in such a hurry to run back to the office and to get me out of the dealership my wife was so offended by the way she treated me. When I asked to speak to the manager she responded back with I'm the manager and walked away. Hours later I purchased a vehicle from another local dealership. They just lost a good customer. read more

Found my car online at the Car store!! They have the best inventory on used cars. Carlo worked with me from the beginning to get approved with my not so good credit. Thank you Carlo for making it happen so fast!! Got financed right away!! No headaches, no hassle. Very happy with my purchase. Love my vehicle!! Highly recommend this Dealership to anyone trying to get financed and finding the perfect vehicle:) read more

I really am happy with this place.i lost hope that me and my family was going to get a car when I got a hold of miles he got us in touch with Carlos and he got us in a family car.Im so thankful that they didn't turn their backs on us and they worked with us to make it affordable for us.Also Ricky helped us do paper work and fix things on our car to make us safe.Thank so much The car store your awesome read more