We had our kitchen countertops replaced so all we needed was a reconnect of the faucet, dishwasher, and disposal. I called and made an afternoon appointment 2 weeks in advance. When no one was there by 4:30 on the day of the appointment I called. I was assured by Therese, that they finish all calls for each day, and he would be there soon. She said she would call dispatch and call me back. She never did. When I called back they were closed, so I talked to Alvin, the night dispatcher who said I wasn't on the schedule. Jose called me back and promised someone would call at 8am the next day to confirm that a tech would be here at 9am. Alvin called back and told me the same thing. The next day, no phone call at 8, no tech at 9. I called and they said he's on his way. Luis showed up at 10:30 and proceeded to try to sell us a new faucet, ours was a year old and a new disposal, ours was 2 years old. When we asked why, he said because they're used so he can't guarantee them. He also told us we need a sewer flusher for our drain line and they could have someone come out. My husband took a flashlight and looked in there and said it was minimal. Luis then said some Draino would do the trick. Luis then told us it would be $1200 to reconnect our plumbing. They are a flat rate company so it's a set price. We asked for a breakdown, but because it's a flat rate there is no breakdown. We were desperate to have our kitchen back at this point so we paid. This place tries to sell you things you don't need, and their flat rate system is a license to steal!! DO NOT CALL THEM!! read more

I have been happy with their professional office support and technicians. They are quick to follow up on any issues that come up. I have taken advantage of their Maintenance Contract in previous years and will continue to do so. read more

Our AC died five years ago and they were the ones we called to fix it. We got a new unit then signed up for the maintenance plan with them. After a few years, the contact stopped and they didn't even notify us it ended. Sadly, in our error, we didn't realize. We started having issues again this summer and called them. They couldn't put us back on the plan for two more months but in between that time the AC died again. Their emergency person came then had to come again, leading to over $500 to tell us it's broken. The quote to fix it was $3800! We called another place and got it repaired for $900. This company is PRICE GOUGING and doesn't care at all about their customers. They should have been able to fit us in within two months and not lead to us being without AC in the summer in FL! Plus, they didn't fix it right to last five years ago (long story). Then, we called to tell them what has transpired and they don't even call us back. DO NOT USE THEM. read more

From the office staff to the plumber, great customer service! Someone was out quickly and took care of the problem fast. May not be the cheapest, but I appreciate the quick response and knowledge. They had the job fixed before I even got a call back from another plumber. read more

So I will start off by saying that the customer service and our plumber was really nice....but we over paid on what we got. We paid 1500 for a basic water heater and then we kept having water in the drip pan afterwards. We then had to have them come out twice to check out the issue. We ended up having to add an expansion valve to our water heater to fix the problem. That was another 400 added to our 1500 water heater, so in a nut shell we over paid. read more

Do not give them your credit card! I was charged for a service I did not receive. I had used them in the past, and I guess they had my card on file. read more

I called Rainaldi Home Services to have my A/C checked and repaired. I mentioned that I was military and I was told to just mention that to the service repair person when he comes out and he/she will apply a discount. The person who came out to perform the repair was prompt. He identified the reason the A/C was not working and had the replacement part on hand (capacitor) to finish the job. Overall, a decent experience except for the price I thought was a little bit steep and the fact the service repair person said they did not do military discount; I felt a little deceived. Also, I noticed after the repair person left, did not put in the outdoor compressor panel screws back in, and left the outdoor fuse box panel door wide open. A good thing I make it a habit to check behind people that perform work for me, or else the next major rain storm could have caused electrical shortages. read more

Awesome service! Amiable, professional, and personable - I would definitely want these guys over again. I was only a little disappointed that Rainaldi did not give me the courtesy call they promised to let me know they would be on the way. I felt so bad asking them to wait 5 mins, but they were understanding and patient. Nevertheless, I was happy to receive a terrific service, and I have saved Rainaldi Home Services in my phone in case I have another plumbing issue again. read more

My kitchen sink stopped draining completely, so I call Rainaldi to come out and clear the clogged. They dispatched a technician the same day. After several attempts trying to clear drain he called another Tech, with a camera, to help. They tried to clear the clog using the vent line on the roof. And found it to be clogged completely. No charge so far, I received a quote to break into the outside cinder blocks and replace the drain lines from the sink and laundry room. They came out on a Monday and did a fantastic job replacing the old cast iron drain system with PVC, replacing the sink drains and associated piping with it. They also replace the standpipe for the washer drain hose. The mason who replaced at least 9 cinder blocks that were removed, and it looks absolutely fantastic. The Techs were very professional and straight forward, extremely knowledgeable. Plumbing repairs to this extent are not cheap and I feel that the price I paid was very reasonable. I highly recommend them and will use them in the future if needed. read more

Just to expand a little, I also was interested in replacing my toilet. Rainaldi offered a GREAT(?) deal on a $700 toilet(no seat), not including installation. I said uh, no thanks, went to Lowes and got a nice toilet for $140 and put it in myself. I'm getting too old for this so next time I will find a good journeyman plumber in bluejeans, a dirty t-shirt and an old pick-up truck........butt crack and all, to get a job done at a fair price!!!! read more

We had them do our whole house re plumbed/ piped four years ago. A faucet broke and I wasn't sure if it was the faucet or the repipe job. They came out the same day and confirmed the problem. While Nick was here he checked a few other things. Great job! read more

If I could give lower, I would do so. They took me for a ride $$ wise - I mean a toilet installed for over $700. I just bought one at Lowe's for $99, and the installation is $150. The crazy part is that they have an A+ rating at the BBB with over half of the comments pathetic. There are 13 comments with 6 comments abysmal. How does that happen? They may do other "home services" great, but my goodness, I feel cheated by this company. I spoke with one of their reps and she asked what could be done to appease me, and I said give me back some of my money. That was the last I heard. Run, don't walk read more

Could not appropriately handle scheduling a home visit for an estimate. Rescheduled once when the wrong phone number was used to announce the ETA. Rescheduled to one of my days off. Called to check when it got late. Was told 1) that I had been called that morning, which was not true; and 2) that they were short-handed and only making emergency calls that day. Might have been okay but for the lie that I had been called. My phone showed no missed calls and no voicemail was left. I wasted precious off time for nothing. read more

Inconsistent pricing! Called them to install a garbage disposal since they had competitive pricing on my replumb two years ago )which they completed the work). They quoted a price 25% higher than a previous plumber. I at least expected in the same ballpark. Short sited on their part as I won't ask for another quote and won't recommend for work. read more

Very nice and knowledgeable. Quickly took care of a slow sink and shower drain.

I have used them before for previous plumbing jobs since they had been the company that replumbed my home before I bought it. I always thought they were overpriced. The last job they did the plumber did not attach my appliance correctly. I called them to complain and was told that they would adjust the fee with the next service call with a new appliance. Well that was untrue. I called them to do a simple install for a toilet. Bought everything for the install. The toilet was approximately $ 179. Dollars they came and including the "39.00" service fee we're going to charge me $511.00 dollars! I balked at the price. Called their office to ask why something so small would cost that much and they didn't think anything of it?! An enormously overrated charge. No breakdown of why the costs were that elevated, nothing. I gave them my credit card info as I just needed to get the toilet in, but then after a few minutes realized how ridiculous it was to pay twice the cost of the actual toilet for it to be installed . I then immediately called back to tell them I did not want to proceed and to credit back the charges. This all occurred within 5 minutes they still haven't credited my account back. I told the plumber that I changed my mind. He later called to ask why I did work with them before and then changed my mind this time. I told them basically it was the ridiculous cost. He said his supervisor told him to ask what I thought I should pay for it ?! Certainly not $511.00 ! More like 100-200 maximum. What a racket!! Overpriced and unreasonable do not use them! I wish I read the reviews before I did any business with them. My Bad! I just want my credit card charges reversed ASAP. Do yourself a favor seek plumbing services elsewhere! I found a plumber by the way that is going to do the install for $125.00. This company is a total ripoff. read more

They overcharge and do not handle their scheduling well. I do not recommend this company.

Pipe sprang a leak at the house. I called them and they sent a plumber out rather quickly and he found one leak and repaired it. He advised me we had a second leak but he couldn't find it and suggested that I set up an appointment for leak detection so they could finish the job. I called them right then and there and setup an appointment for the next day, being told by the young lady on the phone that they would be here between 9-12 noon and gave her my number for the tech to contact me. 3 pm and no one here. I called them and they say they don't give time frames and the girl messed up. I wasted an entire day, $600.00 for the initial call and lost wages for the day waiting on them. Poor training and communication there. The rep that answered my call was apologetic but that didn't solve my problem of 2 days no water and no end in sight with these folks. Don't use them. If you can, find someone else to repair your problems. read more

What a positive, cheerful, efficient and professionally smart service person. Kudos to Rainaldi for having him take care of customers.

can you give them no stars? i had a leak in the wall. very small. it was a saturday. they said it was $88 to come to the house. but they never told me it was another $149 to look foir the leak. seriously they conveniently did not let me understand the cost. so he opens the wall and sees the leak and then teells me it is $575 toi fux this pin hole leak. i asked him to oput a path with a coupling he said mopo he had to replace the pipe. i tiold him to leave. i was doing thsi over the phone while on vacation. he was at the condo a total of 15 minutes maybe. they may have done a good jub but the reapir was not as extensive as they said and the $575 reapir i fixed with $3.00 of parts in 2 minutes. these people are out of bounds. read more

Superb from start to finish! I won't ever use anyone else. This local, family owned and operated business is #1!

Rainaldi came to my home July 25th 2019, to do a simple disconnect of my bathroom sinks and faucets. The guy was so inattentive he was letting water drip into the inside of my vanity cabinets. I basically had to watch every move he made to complete this simple task, cleaning up after him, I would not recommend using this company. read more

I had Rainaldi Plumbing do my home repipe and main line repipe a month ago. Their office staff were very friendly and helpful. I almost never had to wait on hold and if I did, they called me right back instead. Their plumbing staff finished my entire home and main line to the house in one day. They were very friendly and worked their butts off. Their estimate was the lowest I could find in town. They also contract with a drywall company to patch the holes after they are done. They offer financing as well through GE Money Bank. Note: They are not an irrigation company so you have to get your irrigation back online via another company. My only nit pick was: I was unaware that the patching of the holes was contracted out. I didn't find out until the day of the re-plumb. I had to call the drywall company up and schedule the patchwork to be done the day after. read more

I have been using Rainaldi Home Services for at least five years. We own two homes and the employees are always pleasant, personable, helpful, knowledgeable, and neat. I have used them for everything from a leaky faucet to a complete re-pipe. I've used the HVAC services and found the same level of professionalism. And the best part...they are reasonably priced and stand behind their work! read more

Purchased a home that rainaldi did the new hvac and ac install in 2016. Two weeks after moving in the ac stops working. Rainaldi came out and determined it was a bad motor which was under warranty. Charged us $79 for the diagnostics but couldn't get the part until next day. They explained to us that labor would be around $860 to install the motor it had to get it next day from carrier. The next day the guy shows up with the part and has it installed and running in about an hour. What would have a been a very positive review is highly overshadowed by the $866.90 charge for labor on top of the already $79 charge to come out. When we agreed to the cost we had not idea the fix would take under an hour. That rate I was told was a flat rate and would have been the same whether he was there 1 hour or 6. What a rip off. Please be careful I feel scammed. I don't mind paying what is reasonable but I don't know many people in any profession who make $866.90 an hour. read more

I have a leaky faucet and wanted drains replaced because they were damaged. Rainaldi plumbing came to my home - took pictures - said they would order parts - never heard from them. Weeks later I followed up and was told that I had to provide the parts. Like I am a plumber and know what to buy... Poor poor customer service. There are plenty of other plumbing businesses in the area to give my money to. I wont recommend them. read more

We have used Rainaldi Home Services in two homes we had remodeled. Because of the great experience we had with Rainaldi's, when we did a build out of our business they were the company we called. We have found them to be professional, punctual and reasonably priced in the work done. Whenever any of our friends or business associates ask for a referral for plumbing or AC we direct them to Rainaldi Home Services. read more

Tuesday evening about 3:30PM someone back into our main waterline to our Bar. EMERGENCY! Rinaldi Home service was phoned. John arrived within the hour. John estimated $1300 to perform a temporary fix that would take him about 4 hours. Just as we were about to close the bar for the day a customer of ours look at the damage. Said he could fix that. Cost me less then $200 and was fixed in 15 minutes. BEWARE!!! read more

On July 25th 2018 I've called and set up an appointment with Rainaldi to come to my house and replace my Kitchen Sink Garbage Disposal. Pillar was very proactive and told me that they could send someone next morning and the visit costs $ 39.00 and it would be waived if I hired their services. Ok so about 11:00 AM July 26, a technician arrived at my place, he simply presented himself and walked into my kitchen and saw that the Garbage Disposer was broken and needed replacement and presented me with the following options. $460.00 to replace my garbage disposer with one of the same characteristics as mine. $650.00 to replace with one twice as powerful as mine. As I did my due diligence before he arrived I knew that the replacement to my unit cost $98.00 and the service at Lowes and Home depot cost from $120.00 to $140.00 witch would be around $240.00. At the end I've just bought the $98.00 replacement for mine and replaced it myself, not hard at all, check the videos on youtube, it took me about 30 minutes and saved me a lot. So, guys, don't be fooled by the vans and the uniforms, they will rip you off if you let them. I had to pay my $39.00 for the visit, he should have bought at least a cupcake for this money. read more

I'm a Realtor and I often need to hire a variety of different service contractors for different things on behalf of a buyer or seller. In this case I needed to have the polybutylene plumbing system inspected on behalf of my buyer's insurance company. Rainaldi was recommended to me by another agent, so I called them yesterday and they set an appointment for this morning with the tech instructed to call me with 30 minutes advance notice. So, I'm on standby all morning and no call. No big deal, right. They're probably busy and running a bit behind schedule. Very common in the service industry. I wait until 1:30 and call the office to make sure everything is ok and that I'm still on the schedule for today. They verify that yes, I'm still on the schedule for this afternoon, but there's no way to give me a time. No worries. I understand that this is normal, so I sit by the phone all afternoon waiting for the tech to call. Well, 4:45pm comes rolling around and still no call. I call the office again and they say the tech called me at 4:30 and there was no answer, so they sent him to another call and I'll be next. What!!!! I've received calls all day with no problem whatsoever, but I somehow missed the one call I've been waiting on all day?!?!?! I checked my phone and there was no missed call. I repeat, no missed call. Anyway, still not a big deal since the tech is still coming, so I verified they had my number down correctly and continued to wait on standby. About 5:15 the tech calls and informs me that if he comes out now it will be considered an after hours service call and I will be charged overtime rates that's almost double what I was originally quoted. Seriously?!?!?! They are the ones who scheduled the call for this morning and after making me wait an entire day, they try to screw me over and charge me overtime rates because they couldn't make it before 5:00?!?!?! I am completely stunned that this company would behave in such a incompetent, unprofessional and unethical manner without even batting an eye, especially to a Realtor who has the potential to bring them thousands of dollars in future business and referrals. I suppose I should consider myself lucky because if this how they treat their customers, I'm scared to think what might have happened had they actually performed any service work at my clients house. read more

Worst service ever!! Called to schedule service for my water heater. They told me they did not have anyone available same day so put me on the schedule for the next day. We waited all day no one called nor showed up. I called the office twice during the day and after 5pm called the answering service to see when someone would show and they all said they have no idea. No timeframe can be given! Finally someone calls at 6:45pm and said if he was to come out now it would be after hours and we would have to pay after hour fees!! Completely ridiculous!! SERVICE WAS SCHEDULED THE DAY BEFORE AND THEY DIDN'T SHOW THEN WANTED TO CHARGE AFTER HOUR FEES!! First time calling this rip off company and will never again! read more

Air conditioning went out on a holiday weekend. Rainaldi had a tech at my house within four hours and AC was back up and running in no time! Very friendly and knowledgeable tech. Service is a bit pricey, but it was worth it to get the AC back! read more

They came out to provide an estimate, after paying for this service, they never did provide the written or a verbal estimate, I had expected it in an email. And I tried calling them every day for 4 days to have their rep call me with the estimate. Never happened. Pathetic follow up. I will never use these guys, and you shouldn't either! read more

Called at 1pm on Tuesday and Wendy told me no one was available to come out to look at my toilet so she put me on the schedule for Wednesday. Around 12p on Wednesday, had not heard from them so I called to make sure I'm still on the "list" and she assured me that I was still on the schedule. Finally get a call at 4:30 pm that I missed because I couldn't get to the phone and the message said to call back, not that technician was available but no urgency to call back. Finally called back and fortunately for Wendy she wasn't there so the after hours guy told me I wasn't even on the list anymore. He was able to see that I was dropped because I didn't call back in time. So in order not to inconvenience them, we need to pick up their 1 attempt to call us and not even the urgency to call back. We cannot inconvenience them in any capacity. Called Roto-Rooter after this at 5:30 and they said they'd have a technician out before 10pm same day. Never again will I call Rainaldi and Wendy for their service. Sad...I like supporting local business but not when I'm jerked around like this. Good luck if you choose Rainaldi. read more

Jeff J was so great. He is helpful, friendly and efficient. This company is friendly and got an appointment fast and have been with them for 2 years. Highly recommended read more

We run a home cottage bakery so we are very active in the kitchen baking cupcakes and brownies as well as frying empanadas. Our AC broke down so we contacted Rainaldi because our home was 95+ degrees. A mechanic was supposed to come the next day between 12 and 6. Nobody showed... Not even a phone call or text message to let us know they couldn't make it. The next day... Nothing again... not a word read more

Horrible charged 500 dollars to replace a faucet! Called around after normal company's charge 175! Will never go with these home services again! read more

Greg was fast, efficient and very professional. It was great to get same day service.

If you need it done right away and can afford it call Rainaldi's. The fault was their price and I called in Sunday to have a service call on Monday, but when I called at 2pm I wasn't even on the schedule. I was forgotten. They did send someone over, but after being without water for 3 days I was in a pickle. No time to shop around so I entrusted them with the flat rate quote. Why was I upset with the cost? Because I agreed to pay them 1500.00 for what took two guys 4 hours. I had used them before and never felt like I had been taken advantage of, but this was ridiculous. I called the sales manager and he said he would review the invoice. He didn't make any adjustment. I also had a cracked commode in my bathroom and to replace it they quoted me 750.00. This time I wasn't over a barrel and got the whole toilet replaced and installed by Home Depot for 300.00. Needless to say I will not call Rainaldi's ever again. read more

My service tech was very nice, BUT... One look at my Kohler one piece toilet and he told me I would need a new toilet. He was here to change the toilet seat! I admit that this is a very difficult seat to change. The bolts screw into the inside of the tank, but he never even tried to unscrew them. ALSO, the leak in one of my bathroom faucets would mean he would need to rebuild the entire faucet. I paid the trip charge and sent him away! Estimated cost $1,099.98 - $1,272.28. Another plumber came, removed the toilet seat, ordered a new seat for me, fixed the faucet with no complications and never even considered replacing the toilet. Seriously think twice and look around before calling Rainaldi! read more