Came to this Ralph's to buy a few things at around 9:30pm. I asked to use the restroom and first they told me the bathroom was out of order and then I asked the Starbucks worker and he tells me "it doesn't matter what the code is. The bathroom closes at 8:30." They just lost a long term customer and you better believe I will be going to corporate about this issue. From now on I will be shopping at the shoup and Sherman way location. read more

Alma in the Bakery department was very helpful when I did not find any cakes alike on display for my Mom's birthday! I wanted it to be special for my Mom! She asked me how I wanted my cake and told me she could have it ready for me in 45 minutes! The cake was beautifully decorated and was delicious just like how I wanted it and more! Everyone enjoyed it especially my Mom and couldn't believe it was from Ralph's! Alma is the best! And I will keep coming back! Thank you, Alma for making my Mom's birthday extra special with the icing on the cake read more

Ralphs - Grocery Near Me - West Hills, California

Why head over to the traffic nightmare that is to be found on Ventura Blvd and Topanga Canyon? This Ralph's location offers all the selection that you'll find at the Woodland Hills location but without the aggravation. The cashier was pretty nice and we chit chatted about the Raiders, since he's a fan... Wait? Did I just use 'nice' and 'Raiders' in the same sentence? What a trip... read more

Came here last night for some quick run for beer and finger foods. This was about 12:00am and was impress how quick their customer service and cashier was. This store was super clean and organize so pretty. This was my first time visiting this particular store. I love Ralph's super markets! But, this store was such a wonderful experience! I was helped thru out my store experience by a cashier named IRMA AVILA. She was so cute, nice and had a lot of energy. She was so talkative -- ask how our night was. We ask her were something was and she got someone to get for us!! She even asked if we needed help to our car. Thank you Irma! :) This is the type of customer service every store needs! :) read more

I'm giving 2 stars because I feel bad giving them 1. Every business is gonna have there bad days, but this day there there deli department was terrible. I ordered a wrap sandwich. Took the guy over 20 mins to make it and did not look appetizing at all. There where flys on the veggies so of course I didn't add anything on the sandwich. I almost didn't want to make the purchase. I'm not even sure why I did. I still havnt ate the sandwich, just looking at it right now wondering if I should. read more

I honestly love shopping at this Ralphs. The produce section is always stocked! And in the deli they have fresh meats and cheeses for you to just grab and go! Will be back for more shopping. read more

This is the "ghetto Ralphs".... I much prefer the one on Topanga... because this one attracts a lot of creeps... I am not sure why... Also, the store just doesn't carry as many items as some of the other Ralphs...and I am not sure why. Anyway, there are always people fighting here... or just weird, creepy people who make me feel really uncomfortable and really unsafe. The last time I went here, there was some creepy guy following me around... the entire store and staring at me the whole time. That freaked me out since I was alone and I haven't been back since.... One plus, there's a Wells Fargo in this Ralphs and it's open much later than a usual Wells Fargo. Also, they added a partition in the parking lot so you can no longer get to the parking lot from the west side like you used to... you have to go all the way around if you're already in the parking lot. read more

Lucas was phenomenal. He went above and beyond to make sure I had everything I needed.

Everything was good but we bought the broiled chicken. You know the kind you can get at Albertson's or Walmart's and it was terrible....the chicken was TERRIBLE. Everything else we bought was on the money but don't buy the broiled chicken..... it socks read more

This Ralph's just got a make-over. They updated the aisles, now wider. Updated the deli and bakery and added a new Starbucks. They basically redid the store which was in dire need. I like the new look and even the carts are new. I only wish they had been able to redo the entrance doors to widen those as well. One small thing- they stopped carrying my favorite hummus! I generally get good service here. The store does get crowded on weekend afternoons so I try to shop early on Saturday morning. read more

Don't even try to do curbside pick up, they don't tell you that the products that you have actually already paid for 2 days ago will not be ready at the time that they specify that it would be ready for you to pick up. They will make you wait for almost an hour and only then will they tell you that they are in the process of getting your stuff ready!!! seriously?! read more

I come to the Ralphs alot since its close to the gym and to friends and family. Good Ralphs Horrible Traffic situation. Try leaving exciting south on Victory. No Left Turn signs everywhere. read more

Wanted to write a detailed review. But it won't matter since no one who can make a difference will read it. Management does not care. Worst customer service ever received. Bottom line is stay away if you don't want to get food borne illnesses. Not sure how they pass health department inspections. Sprouts and Trader Joes got a new loyal customer. read more

Yesterday I was in dire need of a white graduation cake ! Norma in the bakery was fantastic because she gave me personal attention. She gave me additional grad toppers to add flair to the cake. I ended up buying two cakes just in case we had extra guests. This bakery will be my first choice because of Norma. read more

This review is for the pharmacist by the name of Anait Martirosian .. she's the head pharmacist there and always give me a hard time about filling my pain medication. I have family members and friends that go there and get their pain medication filled and never get a problem from her. I absolutely know it's because of my appearance and she totally discriminates against me for that reason. I've been going to this pharmacy for almost a year now in the beginning is when she gave me the most problems once I thought we got everything straightened and she was on a better path as far as her attitude was concerned and the way she was treating me months later here she is doing the same thing including trying to call my doctor to tell him to change up my medication intake. I have a torn rotator cuff that needs surgery on top of it all I'm starting to develop arthritis so my shoulder is in a lot of pain most of the time and she doesn't seem to give a damn. I'm assuming she thinks I'm just some pills chaser that wants to get high when I actually have a legit issues. I'm taking this to the news stations I'm also going to talk to corporate and get in contact with the pharmaceutical board and make a complaint until something is done about her. It's not enough words or room on this review for me to explain everything she has done to me that I let it slide so I just wanted to make this kind of brief. I should've done this a long time i'll go but I thought we were on better terms but she hasn't changed. No other pharmacy worker treats me the way she does and she doesn't treat anybody else the way she treats me and I'm tired of it. read more

Great customer service from Ronald (service deli),he was very friendly and made my slice of meat the way i like it!Thank you to be a Ralphs employed, to be there for us! read more

A worker by the name of J'andre made my experience smoother than usual i was in and out in minutes. He gave fantastic customer service and got me everything i needed swiftly. read more

I had a over the top experience with a service Deli Employee at this particular Ralph's grocery Store at 22915 Victory Avenue, West Hills. What a wonderful and delightful Lady ( Christian S. ) helped me and with a smile. When I got back to the office with fresh deli made sandwiches my husband was in heaven. Everything this woman did was professional and delicious. She should be send out to train other employee's how to represent The Ralph's Grocery Chain. read more

On 12/24/2018 at approximately 11 am I was at Ralph's grocerie store on 22915 Victory Blvd, West Hills, CA 91307. I was attempting to purchase Visa gift cards (4 X$100; 3X$25). I do not live in the area but was visiting a friend. I was told that I had to use cash, which I never had to use before. I was using my DEBIT card in which I would have to enter my password (My ID matched my DEBIT card). . I did not challenge the cashier as I did not want to make a scene but this was very embarrassing. I am a 58 y/o African American male and I sincerely hoped this was a policy change (I don't believe it is, as I have stated, I have made similar transactions like this before); and if so, the policy should've been posted. PS - Visa website does not have rules on how a gift card can be purchased (per their website)...The gift cards can be purchased using any Visa or other credit/debit card. read more

Had to leave review. Talk about bad customer service? The Meat/Seafood station has definitely dropped to the bottom. Maybe he was having a bad day, but no excuse. Servers name started with. "J". It's a business and should be ran professionally, as customers expect.. Would recommend Whole Foods or any other place for Steaks/Lobster/Fish/Chicken read more

I went to Ralph's to get my anxiety/seizure and panic attack medication has I always had within the past 8 months! Now keep in mind my doctor who prescribed this medication DOES NOT GIVE YOU A WRITTEN PRESCRIPTION, with that in mind I went today to fill my script by having the pharmacy call my doctors office and get a approval. First the day of refill was on point no issue there till after she had me sitting almost 45 minutes calls me to the drop off window with a print out of my past medication pick ups. I'm confused at this point since I've been picking up my script 9 out of 10 from HERSELF for 8 months and if I don't get this med with in 24-72 hours I'll be going into a granular seizure which already happened to me once since my med was late again because of this same pharmacy. But I believe in giving second chances even though I could've had my script filled at let say million other pharmacies. Well let's get back to the note: she states and I quote " I pulled yourself medication history" I'm like ok go on "she claimed back in March" now keep in mind it is late October, I filled the same medication twice in ONE DAY at two pharmacies. One pharmacy Ralph's which I am discussed by the staff there and second Walgreens which she didn't know which Walgreens which again I found odd! The problem with that is my doctors office never gives out scripts with and always no refills so it requires authorization from my doctor every month either through fax but 99% through a phone call. She could not explain to me how my doctors office who know me even more than just a patient, so my name is not just another customer, and they would NEVER FILL TWO PRESCRIPTIONS OF THE SAME MEDICATION TO TWO DIFFERENT PHARMACIES!!!! They would've told me "armin we called Ralph's and you already got your prescription since it shows on their computer and can be confirmed with a quick phone call! But this PERSIAN 5'2 or give it take a inch or two, honestly not that attractive denied to fill my script!!!! I told her YOU, NO ONE ELSE, has been filling this prescription without issues from March until now which is a issue that I picked up twice on a same day on March of this year! I HAD TO TELL HER, which pharmacy I was going to before Ralph's since literally it's minutes away from my home and they're rarely that busy but very slow, and I'd been mistreated, disrespected on several occasions which I laugh it off with a comment that it's ok I'm not taking it to the heart. However, messing with my meds are life threatening and for 3 days after my first seizure I had trouble standing up my mouth was bloody from biting cutting my tongue on both sides and was in that state for 2min and 30 seconds according to my wife. They said I could've lost my life. What really ticked me off is that I just called back to ask for her name and every time she or her female Hispanic tech hanged up the phone on me. Very unprofessional. There must be a reason why she is hiding her name and on my last bottle it does not state her name either which I found weird. Anyhow be careful when you visit this pharmacy at west hills Ralph's next to Home Depot, Burlington, Walmart and major cross streets are fallbrook and victory. Look for a short IRANIAN pharmacist who has a deep accent and wears a lot of that black stuff that goes around the eye lashes, almost makes her look like a raccoon with the black bags under her line. This is just so you can identify her. Her characteristics; very very rude, you say hi how are you, she replies with date of birth?, second she throws your med on the counter instead of handing it to you, second she raised her voice at me on several occasion. Finally today was a breaking point and I got my script filled at a different pharmacy. Sorry for the long essay lol. I write, so once I start writing it's hard to explain everything and paint a picture that might help others. Even if it's one individual, I've reached my goal. Next step finding her name and reporting her to the board of pharmacy. That's what they're there for. Good luck and whatever you do stay from Ralph's pharmacy in particular the one in west hills CA. Thanks for reading. I will give you update after I take some actions against her and Ralph's for letting her do whatever she likes! Btw I told her I will call my doctor to sort it out and she still said I'm not going to fill your script. I told her I'm not combing back ever and that's the start of a long long legal battle and dispute, I hope your incompetence was worth trouble on your part in a very near future, the whole time she hid her name tag from me and refused to give me her name, even after I called I kept getting hanged up on. Ok I'll stop here and good luck. Good GROCERY store with GREAT MANAGEMENT, but HORRIBLE PHARMACY WITH A PHARMACY STAFF! read more

Normally I would give this Ralph's five starts but today our bagger was absolutely horrible we got back to our house to find that the steaks we had just bought were under the ribs causing the steaks to bleed out in the back of our truck and our pie is completely ruined read more

Ralphs - Grocery Near Me - West Hills, California

See all

If your trying to do a western union transfer dont come here. If your not white they wont help you I literally was waiting for over half an hour and never got helped white customer walks up and the manager starts helping him right away the same manager that told me it would be a couple of minutes read more

Definitely a Great Ralph's. Clean, well organized...fresh..the look of the fruit and veggies perfect! The music sets a good Atmosphete here, great customer service. Floor employees always greet you.. certain ones can catch if you need help and definitely ask. read more

The deli at this Ralph's is great. If they are really busy, there may be a wait, but it is worth it. They take their time to make sure that you get what you need. The food is fresh and they slice the meats and cheese to whatever size thickness I request. Tonight Ronald made a turkey wrap for me. It was delicious! He was friendly and did a great job! read more

This is a smaller location for Ralph's and the selection is not the best. They do have a Starbucks inside the store which is convenient. The workers I've encountered there are friendly but not always helpful. read more

I stopped in to pick up a last minute item on the way home. The selection and prices were fine. However, the west side of parking lot is dark, so walking across the parking lot can be a bit dangerous when walking to the store (pedestrians may not be visible at all), also, the entrance is not well lit. Considering it was raining the night of my visit, didn't make things better. If you must use Ralphs, go to their Woodland Hills locations on Ventura Boulevard. read more

Worst situation. Dozens on line for checkout. 2 registered open. They are understaffed and no one cares. A woman worn her toddler son had to abandon her cart in line. Everyone st the store - and in line was rude. Never going back. read more

Pretty good spot, especially when the Ralphs closest to my house has been known to be out of particular items general Ralphs store carry regularly. read more

Me and my sis drove 30 min to over here. We drove here for the fresh fish that they fry. Not to many Ralph's have a frier. We came and ores salmon and some other fish that had bones in it and we didn't know. But I'll def come back to get their fish. We also got snacks and ice cream. read more

Castro by the fresh fish section was such a pleasure today! He overheard what my mother and I were talking about and found us exactly what we were looking for. We really appreciated his friendliness and helpful attitude!!! read more

This review is based on my last few visits to this Ralph's. Now let me start by saying i grew up going to this market and i am only 20 years old, i usually love this place but within the past few months the customer service has taken a nose dive. The past two times I've asked an employee where to locate something, they pull out a list and even then don't know where it is But my BIGGEST annoyance is how rushed i feel checking out. hence why i mentioned my age. Imagine me a twenty year old person feeling rushed. The cashiers are no longer friendly like they used to be a few years back, it seems like corporate came in and told them they had to get a certain amount of people through their line or something, i don't get it! i literally have to struggle to get my purse out and pay and then the next person is started and my bags are all crammed up and I'm like OKAY OKAY ILL GO! S**T. seriously?! if i was an older woman i cant even imagine how id feel, its SO RUDE Not to mention its like they don't even train people how to properly bag your items any more, they're in such a rush that when you get home your bread is smooshed and your bananas are at the bottom of the cleaning item bag! Idk whats happened at this Ralph's thats made their employees feel so pressured they no longer care about the service they give to their customers, its really sad. :( read more

OK. I use to LOVE this store. Been coming here every Monday for years and spend between $150 to $200 each week. They use to be very concerned about opening extra registers when there would be more then 3 customers in each lane. Now ....... they don't even look. They have 3 registers open for 15 items or less but only 2 registers open those who have more than 15 items. Us folks who buy a lot, we have to wait and wait while those other cashiers (and baggers!) have one customer at the most. So if you buy less than 15 items you'll probably be happy. But if you have more than 15 items, expect to wait and wait. Sure wish they'd go back to helping out us folks that have full baskets of groceries! It's almost like we're being punished! Very weird. Such a shame. Cuz I really like most of the people that work here! They're all super nice and helpful. Especially the folks in the meat department (Stone and the older lady). They're the best. I'll miss them. read more

Dont even deserve 1 star! Last night i went there at 7 pm to buy some fried chicken wings OH MY GOD!!! I spent 6.42 in-chicken wings that god knows how long they had been sitting there nasty old burned chunks of old grease!!! Yet they were still ok selling them to the public WOW!! I immediately took them back and got my miney back hiwever i wanted to say "here you eat these!" DISGUSTING!!! read more

Ralph's Corp. can thank this store directly for me never shopping in this crap chain again. Transferred prescription to utilize their coupon. First Ralph's messed things up two days in a row, so I went to this one. They can fill a prescription but can't honor their corporate coupon. Asked for the manager, not available. Asked for assistant manager, they are not there. I think they should have honored the coupon as a courtesy for wasting 2 hours of my time. No? Then bye-bye Ralph's. read more

I had the absolute worst experience at the Starbucks inside this Ralphs. The assistant manager was short, frank, and downright impatient while taking my order. Her tone was anything but friendly and she was even yelling at her coworker in a very unprofessional manner. Everything about this experience was appalling. She was by far the most disrespectful employee I have ever encountered in an establishment and I will not be coming back here. For shame, Starbucks. read more

Food and drinks and lunch for the week. You can find many items here. Don't know what to really say about it. It's a super market

Ughhh. I remember why I don't shop at this Ralphs. The checkers are very very unfriendly and cold and the baggers aren't much better.

The store itself is fine, has the goods you would expect, etc....however, many of the comments here are correct- this particular store has a problem with their staff being pretty stuffy and unfriendly at times. Now, very recently- they've hired some new checkers and produce people who are actually extra friendly, so maybe they got the message. I hope. The one shining star at this store is the meat department. Everyone I've met in the meat department are stellar individuals. Everyone should follow in their example. read more

The staff here was rude and unfriendly. The products are great for the most part, with a wide variety. I wanted to give Ralphs another try, but I'm sticking with Trader Joe's after this experience. The co-manager wasn't helpful and was unwelcoming so that tells you a little bit about the staff. If that's how the co-manager treats a customer, then how is that a good example to the rest of the staff? Bottomline: If you're in a hurry and have nowhere else to go, then come here. Otherwise, I don't recommend you do. read more