I keep it simple. Amazing service from the moment I walked into the door, professional and…read morestraightforward. Would recommend this business to anybody! Thank you very much for the great service.

Best of the best! The team: Fernando, David, Desiree (And…read morethe guys hiding in the back). Honest, Professional and Clean! (After dealing with another goof ball in Santa Rosa) My experience with this team was nothing but Excellent! I am an extremely picky person and a perfectionist... And I am completely satisfied! Old school values put to use very well. (Very impressive) I feel I paid a fair price for all the work done on my 2000 Toyota 4 runner Supercharged (5 speed Manual Transmission). This team is the best of the best! I would like to name the unprofessional idiots in Santa Rosa but I will refrain at this time. I will tell everyone and my friends to take their vehicles to Rohnert Park Transmission. And for the folks I don't like.... I will send them to the other goof balls. Thanks again to Fernando and his professional team! It was nice working with you!

Salvador has exceptional customer communication skills. He was transparent with all the details…read morefor my car repairs. He listened to my concerns without interruption and kept me updated every step of the way on repairs costs and timelines. He's also knowledgeable and friendly and made me feel understood, in regards to my worries about any repair costs. He remained patient and calm while listening to complaints. Salvador is one of the best service advisors at SRT! Sam, the owner of SRT, Sam, the owner of SRT, sets the standard for loyalty to his long-term customers. I had an expensive and lengthy repair job and Sam gave me a break and did not charge me for labor. Sam took the time to talk to me and go over and recommended only necessary repairs. He went through the most important repairs to the least important, which helped ease my anxiety. Also, SRT has the 36-month or 36,000-mile nationwide warranties on rebuilds. Sam and his whole team at SRT are dedicated to their customers and THAT makes all the difference. SRT is by far the best auto repair shop in Sonoma county!

This is hands down the best repair shop in town! Full transparency when it comes to diagnostic…read morerepairs! Customer service top notch! Salvador and Gavin are rockstars! Love this place will never go to another shop for service!

7:30 am on a Thursday in Santa Rosa…read more.. My truck broke down on the way to make a delivery... AAA towed it (and me) to Coogler's on a recommendation from a friend who knows these guys. Stressed? You know it! Concerned about the work that would be done and how long it would take and what it would cost? Absolutely! Who isn't stressed out when their car breaks down, and they're going to a new auto mechanic??? Greeting me in the lobby were three of the nicest guys who just got into work and were in a better mood than I was... Things were looking up already... Jeff was my repair coordinator, and he immediately put me at ease and let me know that they would do everything they could to get me back up and running ASAP. I quickly booked a rental truck and Ubered to the rental location to get it and bring it back to swap the goods and get back on track. One of the technicians (Scott maybe?) helped me make the swap (above and beyond? Yup!) Quick communication on Coogler's part with some texts and emails told me they had found the problem and were on the case. Estimated time to repair? End of today or tomorrow at the latest. That's fast, I thought... Good news too because I've got more deliveries coming up. 'Tis the season... Fast forward ~4 hours and I'm getting a call from Jeff telling me my truck was ready to pick up (pun intended). What?!?!?! 4 hours and it's done!!! Got back to the rental shop, got one of their guys to take me back to Coogler's, and was back in my truck at 1:30 pm. Since then, a couple of genuinely concerned calls and emails asking if everything is still going well with the truck. Normally, when I do business with someone, they only call to ask if we can do more business. This was actual follow-up and quite refreshing. Will I work with Coogler's again? You bet I will! And if you've been looking for a dependable auto mechanic who's going to do a good job of both fixing your car AND being pleasant to work with, you should too!

Very easy to make an appointment. Very clean inside and a beautiful little patio to go eat outside…read morewhile you wait for your car. A place to play video games inside if you needed to entertain your kid. Fast and efficient. It was a great experience.

Chris and Cory are the best in the business fair prices quality work and a friendly staff.read more

Great overall experience! Fair and honest prices. Fast and dependable service. Highly recommend for…read moreall automotive needs.

They arrived on time, quickly diagnosed the problem and performed the needed repair in record time…read more Highly professional and knowledgeable. Will be using them in the future for my mechanical issues. Thank you Vic and Cari, y"all are the best!

From the owner: I've been a mechanic for 30 years. We wanted to make it easier for people to have quality service…read morewhile not disrupting their life too much. We bring quality and reliable service to you! Don’t worry about what’s wrong with your vehicle. Call us! We will diagnose it, explain your options, fix it and have you back on your way quickly and efficiently. All while doing it without breaking your pocketbook.

Shawn and Rob kept me informed of scope of work, cost to expect, timeframe to expect and updated me…read moreon progress throughout the day. The work on my car was done on time at the price quoted. Overall the quality of North Bay Bavarian's work and customer service are both excellent.

A great experience, as usual! They are conscientious and very timely with their repairs. We are…read morealways thankful that they seem to be able to complete the work within a days time. If anyone is looking to get their BMW serviced, we highly recommend them.

I had my 86 Corvette at a shop in Santa Rosa for engine and transmission replacement. The…read moretransmission was taken to SR Hydramatic for rebuilding with a shift kit installation. When I received the car i complained that it shifted sluggish and could not tell shift kit was installed. Within a year the torque converter failed. Took it back and they serviced and replaced the torque converter. This car had less than 2500 miles on rebuilt tranny and engine. I drove it to my new home in San Tan Valley Az, 770 miles. Two days later 15 months after SR Hydramatic had serviced and replaced torque converter it failed again. Steve the shop owner insisted someone had messed with the throttle cable adjustment which he insisted was the cause of the first failed torque converter. NO ONE HAD TOUCHED THE THROTTLE CABLE AND STEVE REFUSED TO ACCEPT IT AS HIS BAD REBUILD I took the car to a shop in Queen Creek Az with reputable trained technicians, i asked them to examine the tranny. The torque converter failed was literally fried as well as the bands and bushings. THE MAIN CAUSE OF THE FAILED TRANSMISSION WAS DUE TO SR HYDRAMATIC INSTALLED AN UNDERSIZED PUMP WHICH WAS DESIGNED FOR A 6 CYLINDER ENGINED. THIS CAUSED EXCESSIVE HEAT WHICH FRIED THE TRANNY I HAD CALLED STEVE SEVERAL TIMES AND LEFT MESSAGES FOR HIM TO CALL ME SO I COULD TELL HIM WHY TRANNY FAILED. HE WOULD NOT ACCEPT MY CALLS OR CALL ME BACK SR HYDRAMATIC DOES NOT REBUILD TRANSMISSIONS ACCORDINGLY TO SPECIFICATIONS. PLEASE DO NOT HAVE THEM WORK ON YOU TRANSMISSION The repair shop i used for engine and tranny replacement,!reimbursed me for the cost of having the transmission rebuilt in Queen Creek Az. Thank you Wayne owner of Wayne and Sons Automotive Repair in Santa Rosa, Ca

This shop is GREAT!!! How often can you say you thoroughly enjoyed having your car serviced…read more.. personable, capable & reasonable! I learned the importance of changing my transmission fluid...something my father neglected to mention as he emphasized changing the oil frequently.! I love this place & highly recommend Carmen Caruso

So happy to find Automotive Excellence! Recently moved and needed new auto repair. Have used same…read morecompany for a very long time, so I was concerned to find a shop just as wonderful but I had such a positive experience! Had a "service needed" message on my car, and I had a lot of driving to do this week, so I needed to get back on the road asap. I reached out towards the end of the day, and they responded right away to squeeze me in the next morning. They provided fast but efficient service, and the staff are very nice and helpful. Excellent customer service and communication. Good pricing and care of my vehicle. Will return for future repairs or services!

The friendly neighborhood service shop that I always wished to have. They are respectful &…read moreprofessional. They are happy to talk me through whatever is going on, helping me to understand the situation & my options. They don't push; they don't upsell. And their rates are reasonable-definitely competitive with dealership service centers. Happy to have discovered Auto Excellence.

Roman is honest, advising me not to spend too much money on my car. It's a lemon, but I'm trying…read moreto eke out as much life as I can from it. He diagnosed and fixed 2 very tricky issues before the end of the day. Would definitely recommend!

Extremely honest, great price, excellent communication during the process and fast, no upselling…read more Greg knew it was for my teen son, he replaced the transmission and gave me tips on what else was needed in the future. ZERO pressure! Can't recommend this shop enough. Thank You!

This was one of the worst towing experiences I've had. Communication was poor from the start--no…read moreclear arrival time, and I had to call multiple times just to get an update. When the driver showed up, the service felt rushed and careless. I didn't feel confident that my vehicle was being handled properly. The overall attitude was unfriendly, and it seemed like they just wanted to finish the job as quickly as possible. To make things worse, the cost was higher than expected for the level of service provided. For something that's already a stressful situation, this company made it even worse. Definitely not using them again.

My insurance company selected this towing service for me…read more Aldo was kind and helpful and really knows his stuff. I would recommend his service to all who need help.