Staff is professional, courteous and understanding. Helpful with insurance process and prompt!…read moreVehicle ready when they projected.

I took my car here after i was crashed into from the rear. i paid $1,050 to paint match and get a…read morenew bumper. not only does it look like shit they put it on with plastic and it doesnt even line up with the rest of the car and can see noticeable buldges from the plastic . they also just left it unfinished and didnt put any trim around my wheels. i feel very unsatisfied with this as you guys have a 4.9 star review. i took this around february and have looked at it in disgust since. but i cant sell it as i have no other option. so thank you for all the terrible work you and your company stand for.

My 2020 Kia SUV went in for repairs on 07/15 and I was initially told repairs would probably take…read moreabout a week. On 07/18 I got a text saying that the estimated completion date was 07/29. So it would take two weeks... Not great news but at least it's getting fixed! Over the next 10 days I got about 7 texts letting me know that everything was on track for 07/29 completion. So with this news I scheduled a Drs appt for 07/30. I got a text again on Thurs (07/25) and Fri (07/26) telling me that we are on time for Monday (07/29) and if any delays happen they will call me. I wait all day on Monday for the call that it's ready and didn't get a call. So at about 4:30PM (they close at 5PM) I call and am told that it's getting cleaned but won't be ready until the next day. At this point I'm stuck. Drs office closed at 4PM, so I can't cancel the Appt for Tuesday morning. I call the next morning and get told I should have called the day before and now there is a fee for a No-Show. I wait all morning for that call from Gerber and get nothing So... Again at 1:30PM (they opened at 8AM) I text them wanting to know what was going on with my car. About 10 minutes later I get a call that it's ready. I went and got my car and headed home. When I got home my wife asks how it looks and went out to see it. She came back in asking what was hanging from underneath the passenger side front bumper. I went out and looked and it was a Zip Tie through one of the mounts for the bumper (which was just replaced) and the bolt was missing. Now really peeved, I drove back and the manager came out and looked at it. He went in and looked at the pictures that they had taken before the repairs and there was no Zip Tie. He took the car back into the shop and put in a new bolt and the tech told him "that's how it was when it came in"! They take plenty of pics so they can't be blamed for things that were already damaged SO... If the bumper That they replaced) were missing the bolt AND being held on by a zip tie I can guarantee they would have documented and taken pictures of it. He also told me that there were many missing clips. Once again... They had to remove them to replace the bumper and if they were missing it would have been documented. Since the bumper was the part replaced, then new clips should have been part of the repair (unless they weren't missing and the tech that zip tied my bumper on also didn't replace them). All in all.... Even though the repaired bumper and fender look like new, it wasn't a great first experience with Gerber. The extra day for the repair would have been "no problem" IF... They had contacted me so I wasn't waiting all day and could have canceled my Drs appt. Then finding the Zip Tie repair just really topped things off!

Josh and his team were amazing. The repairs were done early, and the car looked better (inside and…read moreout) than when I dropped it off. The reception ladies were amazing and I will recommend anyone to this place. Although I hope I'm not in a situation anytime soon to NEED them, I would gladly go back.

I took my vehicle first service after an accident. HR was wonderful and fast. I gave them a call…read moreand sent them my information, they were able to get me in that very day. My vehicle was also done ahead of schedule. It looks amazing and I am very satisfied.

Took my sons car to CB for an estimate after an accident. It was the end of his sr yr in hs. The…read moreins adjuster held up the claim for a week, totally unnecessarily, the patience and help of CB made the ordeal a little less stressful and I appreciate that.

My car was wrecked, brought it here. These were very professional, knowledgeable people…read more Would recommend to anyone.

They "were" a great little spot for repairs but Mr Hunter retire and sold the businessread more

My go to shop for car repair or estimates. I have gotten my car fixed through them 3-4 times and…read morehave always been pleased. The owner (Charlie) is a great guy, very helpful, and is always willing to work with you.

Superb service and perfect repair. It did take longer than the time they had guessed but I didn't…read moremind waiting for such a well done repair

These guys know what they are doing! I have gone to them for years and so thankful to have honest…read moremechanics!

Thank you Ryan Z. for your prompt attention to my car. After I spray painted touch ups to my car, I…read morethought it was ruined and not fixible. However, you, in your graciousness, took the time to fix it all for me. Even as it was nearing time for you to check out for the day, you worked to restore my car to its perfect look. I so appreciated you taking the time to do that for me, someone who just popped in on you. You so made my day! Thanks bunches! Carolyn Shannon

Don't go to caliber collision on 155 Melody avenue in greenwood they f***** me over out out of my…read more$1,000 deductible that I paid them and I did their survey so they could hit their bonus for the month and my Jeep is still sitting in my garage in the work isn't finished and when I called for a report today the owner hung or the manager hung up on me at the shop and told me to go deal with a used car shop no I've already paid for the work like you guys should be calling me three times a week I don't care The level of mistreatment the level of rudeness that's why mind you I was talking to the store manager today not your and the person I've been dealing with his name is Brett is leaving in today is his last day and I said why do you think your staff's leaving why would anybody want to work for an a****** that literally treats somebody who paid you $1,000 cash for their deductible and got you a survey so you guys could all hit your monthly bonus and you want to f*** over the customer who help you achieve your goal and sent her into tears when she's just calling to try to come up with a solution you better pray cuz if I go down to the courthouse and pay $200 for a f****** lawsuit piss me off bad enough but what you're not going to do is disrespect me as a girl and try to pull a fast one and f****** over I don't know what is wrong with everybody but the way people are treating people and trying to ask them for money and not treating them accordingly do you know that people can go take their s*** somewhere else where they're treated better