Gina deserves all of these 5 star reviews!!! I had my first waxing appointment with her today,…read morescheduling was so easy (online for waxing, contact her directly for facials) and the results are 5 star! She is so nice and welcoming, I have been having them for years but if you are new to waxing, you are definitely in good hands.

I was just thinking about how grateful I found Gina because I LITERALLY get a compliment about my…read moreskin almost every week... I swear I'm not exaggerating. I work in a sales environment where I train fresh grads/mid-twenty year olds and they always think I'm at most 28 years old.... I'm not :) Gina is still the best and I still make the trek to see her from the city because there's no one better than her. My skin is flawless because of her and have to book my appointments at least 4 months in advance because her schedule fills up quick.

Could not recommend Karen more. Not only does she provide fantastic service, but she made the whole…read moreexperience so comforting and easy. As a first-timer, I didn't know what to expect, and she could not have made the experience easier. From the minute i walked in, I felt like I had known her forever and the process was seamless. Highly recommend. Could not say enough good things.

When I first wanted to go get a Brazilian, I was coming in there with a lot of trauma and I was…read morereally worried about how this was going to go. The word on the street was that Karen Golden was the person you went to if you were coming into this from a place of trauma and the street wasn't kidding. If you're kind of a hot mess, you won't find a more compassionate person. She's not judgy, she's not unkind, and she makes the process of ripping your pubic hair out of your body as not-awful as it possibly could be. The room is clean and smells nice. Her assistant Lara is also as kind as can be. She takes cash or checks and everyone is understanding if you don't come by on the regular or have to cancel at the last minute (I disappear for months at a time: my income ain't what it used to be) but if you can only go to one place for the rest of your life for waxing, this is where you should go. She's the best.

Dreadful. I thought I'd treat myself and opted for top of the range service. I have never had a…read morecostlier, nor more awful manicure and pedicure. The front receptionist is needlessly abrasive then you go downstairs to a gloomy, cramped salon. The pedicure was shocking it was so brief, no careful attention to nails, no leg massage, nothing. The manicure claimed you would get a special treatment, that was gloves of the sort you can buy better at Marshalls, except these kept breaking and I felt no improvement to my hands. The tips tear off so the tips of your fingers get no benefit. The manicure too was slapdash. I came home and looked at my nails and the awful painting and took it all off and redid them myself. Only advantage is that I am a better manicurist than someone I paid $100 too. Avoid, avoid, avoid. There are so many good nail salons at half the price or less.

Very responsive and excellent managers and customer service. I had an issue with a service and they…read moretook great care to rectify it and make me feel taken care of. Thank you!

I booked a waxing appointment shortly after they opened, and had not been to any of their locations…read moreso I was looking forward to checking out a new one. The woman at the front desk was nice, so I do have one positive memory! It started out on a strange note, the girl who did the waxing just came out of the back waxing area and waved me in; someone else was waiting so I wasn't exactly sure if she meant me at first? One of my BIG pet peeves is someone not introducing themself (and welcoming them to a brand-new location), and that was the case here. Worse than the "just a wave, no introduction" was the actual wax itself: forget about the usual going home and needing to pluck a few hairs (emphasis on FEW); in this case, I went home and looked around to find someone who did "patch areas" AND could get me in quickly because there was an entire section that had not been waxed!!! It didn't occur to me to LOOK before I got dressed, but now I know I should check out the handiwork before leaving. That was another $20 added on (as well as the time of finding someone and going to the appointment), so it definitely wasn't a great experience!

I've been going here for some time and just getting the basic facial. Its really well priced,…read moreeverything is clean, overall I really liked it. They have periodic sales where you can buy a package of multiple facials. Its nice to be able to come in for a facial that's reasonably priced and they have an online booking system which is convenient. I have not done any add-ons (so can't comment on them); just the basic facial. My esthetician has been Caitlin. They also have plenty of weekend appointment slots if you book early ahead of time.

First time coming here after it being recommended and it definitely did not disappoint. The staff…read moreare all very friendly, knowledgeable, and explain the process really clearly which I appreciated. Having spent many visits at other health & spa places trying to find a good place on the cheap, I gave up wasting my money on subpar services. If you're looking for an overall excellent experience, I can wholeheartedly say you absolutely get what you are paying for at Holiday

Great atmosphere. Heated bed like the ones you'd lay on for a massage. Relaxing music and smells…read moregreat. Knowledgeable staff gave great advice too. Worth the money! Highly recommend!

Julia is absolutely amazing! She is incredibly detail oriented and takes so much pride in her work…read more Every appointment is a great experience because she is always positive, friendly, and genuinely cares about her clients. She takes her time, pays attention to every detail, and consistently delivers outstanding results.

I've been coming to Queen Bee for my nails on and off for over 16 years, so it takes a lot for me…read moreto leave a bad review. But this week's experience was genuinely disappointing. My usual nail tech was out of town, so I tried to book with another tech, Julia. She refused to take me, repeated "I can't do it" several times without any explanation, and wouldn't even make eye contact while speaking to me. Meanwhile, the rest of the staff acted like I wasn't there. No one acknowledged me or offered to help. After 16 years of loyalty, I expected basic courtesy, not to be brushed off and ignored.

Today i experienced by far the WORST wax I've ever had in my life. One thing I've always notice…read morewith this wax company is whenever your regular waxer has to cancel on you, they ALWAYS give you someone that isn't the best and the experience is never good. I've been getting waxes for 3 years now and 2 with this company. I've never had to tell a waxer to stop what they are doing mid wax because the pain is that unbearable. Literally to the point of me crying my eyes out. What pissed me off is the girl that waxed me told me my pain is coming from my hairs being too long. I instantly knew that was BS because I've gotten waxes looking like a bear on the wax table multiple times and NEVER HAS IT BEEN THIS UNBEARABLY PAINFUL. I could also tell she either wasn't trained well or didn't have any experience because she focused on one area of my body vs bouncing off body parts like a waxer would normally do. She focused on my Brazilian area for about 30 mins continuously applying wax over and over again. I asked her if my skin was red or bleeding and she told me no, but the moment i sat up to look my whole Brazilian area was very red and bumpy from the pain and amount of time she went over it. Normally when someone is doing a Brazilian on me, it takes about 5-7 mins if that. I've never experienced a wax session this bad. And on top of all that, she couldn't finish because she felt uncomfortable to do so with is understandable, but the fact that i am literally getting on a plane to Mexico tomorrow is a HUGE inconvenience to me! Now im forced to shave the body parts she didn't get to. I haven't shaved in 3 years because I am a consistent waxer. The fact i have to shave the rest is utterly disappointing and frustrating. I am beyond upset and lost for words at my experience today.

I booked an appointment with Tanya and she was amazing. She did an amazing job. I am 100% going to…read morego back and work with her again.

I had eyebrows, upper and lower lip, and chin done last Sunday. The technician had a nice demeanor,…read morebut her technique left me with sores (that soon turned into scabs) on my lower lip and eyebrow area. Instead of using a single swift pull, this technician (Sheila) used a series of small pulls, which I believe led to the sores. But I'm not sure about that. What I can say is that I'm in my mid-50s, have been waxing for decades, and have never been left with sores/scabs. So this issue is distinct to this visit to EWC in Brookline, MA (and I've been to several others in the area). Additionally troubling is that I wrote a note to EWC stating the above to no avail, even offering to send them photos that I'd taken. Not only did no one contact me, I know they received my complaint because I got a follow-up survey inquiring as to my satisfaction regarding the efficacy of their follow-up. Incredible! You can't make this stuff up. I've even checked Junk, thinking "surely not, surely *someone* would have written back; maybe it went into the Spam folder." Nope. Non. Nada. Anyway, the woman at the front desk was lovely, friendly, chatty, and very welcoming. Despite that, unless I want more scabs, returning to this EWC seems unwise and so I won't.

Serviceable if you need a wax on short notice and you live nearby. However, they're very fast, they…read moredon't really ease you into the process. It felt so rushed. And there were bits of wax and unattended hairs left on my body. Just go to an independent aesthetician for a better experience, I'm never coming back here.