Why didn't I read these reviews before I hired 911 restoration? I originally called to have my dryer vents cleaned. After being quoted $125 for just the dryer vents and $199 to do the dryer vents & air ducts as well, I chose the + air ducts option. Set appt. They showed up almost an hour late. They called to say they would be 20 mins late, but that turned into 50 mins. After cleaning the dryer vent, they informed me the $199 special only included 10 vents (funny, that was never mentioned on the phone). $485 later, the dryer vent is clean and supposedly the air ducts are too.....but the house and surrounding area was a MESS. I would never hire these guys again. There are too many other companies that can actually do the job AND clean up after themselves. read more

911 Remediation teams are great! We are very satisfied with their fast response, excellent customer service and quality work offered to us during recent remediation of the closet mold caused by water damage. We will definitely be the future customers. read more

I called the toll-free number to get an inspection performed for the next day. The customer service representative indicated that they would get the local office give me a call to schedule. I made sure to let them know I needed to schedule the inspection to be performed the next day. They said they would be sure to have someone call me. No call received in return for the remainder of the day. The next day at noon I got a call from the local office. I was in the middle of the walkthrough with a different inspection company. Um, a little late to be calling me! I quickly got off the phone with them after letting them know that I got a different company to come in because I needed a quick turnaround. The review is really only for the lack of organization and the front-line customer service. I never did get to see what their inspectors or workers could do. Be sure you know when you call that you're calling into a central calling center. There doesn't seem to be a way to call the local office you are looking for directly. read more

My gas dryer was having problems drying and I susupected that my air duct was clogged with lint. I figured that I would get someone who was experienced in cleaning air ducts as opposed to a handyman. I found this company through the internet under 911 Air Duct (apparently 911 Restoration is the parent company.) I told him my situation and noted that the air duct exits the roof. The guy first quoted me $150 but then changed it to $200 because he said it's more complicated going up to the roof. I was at work when a guy came and my wife let him in. He had a motorized spinning brush that he inserted up the vent from behind the gas dryer. Within 15 minutes, he was done and collected $200 from my wife. I was bummed that we had to pay that much since he didn't have to climb up the roof but my wife didn't know the conversation I had with the dispatcher. Unfortunately, my air dryer still wasn't working well and in fact, seem to be worse. I was frustrated that the guy didn't really check out the result to make sure the vent was cleared. It took a couple days of phone calls to get the guy back. This time he brought along a camera to scope out the vent and he realized that there was a small curve in the vent that he thought was the end. He ended up climbing up to the roof and cleaned the duct from the top down. The dryer works well now but I would have wished that it was done right the first time. Three stars for the good result but frustrating process and price. read more

Do not use this company! If this is 911 Air duct cleaning, there are a lot of bad reviews if you google the name. I was lucky. I called them, they set an appointment. I rescheduled. They said great! They did not show up, they did not call. I got a call a month later asking if I was satisfied with their work. Of course, I said absolutely NOT. They didn't even know that they did not do the work. What kind of business does that? Take heed. I only added one star because Yelp would let me not click a star. read more

911 did a great job cleaning my air ducts and replacing my filters. I asked for a full service including the cleaning of all the vents and the furnace, and they've done it all for a flat price of $299.00. They also replaced my filters and didn't charge extra for that. Ask for Mike when you call, he is really helpful:) read more

Unfortunately, this was my 2nd time having to call 911 Remediation for water and mold remediation in my house due to a leak from a 2nd floor bathroom. Fortunately, it was it was 911 to the rescue. I had such a positive experience the last time I used 911, they were the only company I called this time to do the work. Elad was fantastic with communication and very clear and organized in what needed to be done. He updated me regularly and worked with my schedule. Crew was on time and did a good job and answered my questions. I would not hesitate to use them again, although I hope I don't have to! read more

Mold is some scary stuff! These guys totally saved the day though and I'm so thankful to Elad and Paul and the crew that did the work because in less than a week our place is as good as new! Thank you guys for the professional, fast and thorough work. We never knew we mold until we had a guest staying with us who has an extreme sensitivity to it because she lived with it for a long time and know gets sick very easily if it's around. She insisted we had mold even though we couldn't see it or smell it. I thought better safe than sorry, so I called this company to take a look but I was pretty certain they'd say it was fine. Elad came out that same day and once he began testing, within a few minutes he found the problem and removed a baseboard to find lots of mold. He was really thorough in tracing all the places the mold had spread and he even diagnosed the cause, which in our case happened to be a leaky shower frame which dripped down the sides of the shower and pooled under the baseboards. It became obvious in how they said that they would treat the problem that this company understands the problem extremely well and knows how to take care of it for good. I never realized how dangerous it is to have mold around and how dangerous it could be to try to get rid of it yourself! Their crew went to work right away and they did it all for a very reasonable price. read more

A horrible, unethical company that takes advantage of a crisis situation by using fear tactics to do unnecessary work and then lie to insurance companies to get paid a a exorbitant amount of money!!! Lisa Schwartz read more

This company is very professional! showed up almost immediately and got the job done in a few hours!! They were very nice and willing to work with my insurance company, and even waited longer then expected to get paid with no hassle at all. If you need a company to clean up a water damaged crawl space this is the company to use! read more

We had water damage to our bedroom from the last storm, within couple days with Art's expertise and thorough about the process, we were able to move forward with the remediation. Art & his team came in and got it's done within time frame according to the contract. Art & his technicians are highly professional, expert, clean & neat. Strongly recommend to hire Art's team if you need mold/water damage remediation. read more

These guys are awesome. I am renting and the house has never had the ducts or furnace cleaned. I have bad allergies and wanted to get it cleaned before turning on the heat. Michael, Rich and Chris showed up on time and quickly got to work. They explained the process and let me observe. I was amazed at how much junk they got out the ducts and furnace. Seriously, there was an amazing amount of icky yucky junk. They also helped install a new thermostat. Jackie at the office was just wonderful and extremely helpful. I cannot express how much I appreciate the 5 star service. When I get a home of my home I will call them again. read more

We had an outstanding experience with 911 Restoration in mitigating a terrible drainage issue causing a terrible smell in a rental house. A tenant had caused a kitchen pipe to break - and never notified me - leading to months' worth of kitchen pipe waste-water draining in the crawlspace under the house. I discovered it only after the tenant moved out. The smell in the house was overwhelming, and would've made the house uninhabitable. I called 911, and Elad came out right away. He immediately identified the source of the smell, and set up remediation for the next day. The crew removed the water, took out all the saturated soil, and put down deodorizers and disinfectant material. We got the pipe fixed, and within just a few days, the smell was totally gone. Price was fair, work was outstanding, and the service was fabulous. I was thrilled and grateful. Thank you! read more

We were having some work done on our crawl space and the workers discovered a large leak in our kitchen and bathroom drains. Dirty water had been leaking under the house for months, and creating a nasty smell. Major health issue for our family. We called 911 Restoration, and Elad was able to come by the next morning at 9am to investigate. He took photos of the issue, proposed a clean-up plan, and gave us a reasonable estimate on the spot. His team was able to do the work the next day, on a weekend. To top it all off, when our plumber could not make the repair for several days, Elad was able to recommend one that could immediately patch the leak. In summary: Elad and his crew saved our butts and went far beyond what we expected. I hope not to have to remediate any other disasters in the house, but if I do I'd call 911 restoration again. read more

I cant believe this company works the way they do. I called and made an appointment and sat waiting and nobody showed up. I call and they have no record of my appointment and asked me who I spoke with. I don't think a customer should ask for name to hold an employee accountable. I say I will not reschedule or use them I call another company and I sat waiting for an hour and when I call I am told the rep will call me and when he does it's from 911 restoration. Tells me that he is going to be another 2 hours late and when I called Bay restoration I find out it's really 911 Restoration. 2 times in the same week I was stood up by this company and 2 1/2 hours of my time. Horrible customer service!!!! read more

Feel like I should write two reviews foor this most current job they did for me - 5 Stars is not enough. I called for a duct cleaning and they arrived; simple, easy, fast. The crew did a great job, even climbing to the roof top where my furnace/AC unit is perched. I've worked with contractors that seem to think if you're a return customer they've got you hooked and can slide on the level of performance. Not these guys. Hoping I don't need to call them again for any new problems, but if something arises in this 30+ year old townhouse, they'll be on my speed call. One suggestion - can you add to the services you provide? read more

I had to call due to a potential mold issue. I was surprised some one answered the phone, listened to my concerns, set an appointment for today. Elad Beza Gilad arrived and impressed me from the start. Very thorough walk thru, asked many questions. He was able to share with me the timeframe for remediation , and rough cost in a best case scenario. I called 5 very well recommended companies, two called back to see me. read more

Thank you 911 Restoration for turning a horrible situation to a smooth recovery. We had a water supply line burst while we were away, which flooded 75% of our first floor. Terry showed up in our front door 30 minutes after we called in, at around 9pm. He thoroughly inspected the water damage and explained the scope required to the smallest detail. We were doubtful when he advised us that they'll be able to save our hardwood floors, even though it started cupping, but just 3 days later, the house looked the same as before. The crew and office were super courteous and professional and it was just overall a 5 star experience. They coordinated and dealt with our insurance company for us, and it just felt we are in good hands. Highly recommend this company - they really know what they're doing. read more

I don't usually get out of my way to leave reviews but I have to say that Yossi is the best. He is kind, considerate and professional. He does beyond what he is suppose to do in order to make sure everything is good. Highly recommend him!! read more

I had a small spot in the closet that needed to be treated. Marcos came out and met me on Friday and the job was done by Tuesday. They were quick and prompt. No need to find another. Even over the holiday weekend, me texted me and gave me and update. I highly recommend their service and I know I will be passing their name along to other Owners. Great Job and Thank you read more

My experience with 911 Restoration has been amazing. Their project manager (Zion Lucasi) is amazing. He is very knowledge and understand customers need. I found him very collaborative and prompt to provide answers and clarification. The crew that came to my place to take care of some mold issue. The crew was made 3 highly expert and professional women. Jackie was phenomenal she manage the entire crew and took care of my place like she was her place in ONLY 7hrs. I am very satisfied with 911Restoration and I would recommend to anyone that are in need (unfortunately) to take action/remediation on any kind of damage on their house. Good Job: 911 Restoration!! Good job: Zion and Jackie! read more

This review is for Afik. He did a wonderful job helping my family through our mold situation. He is a genuinely kind and caring person and did his best to reassure us and make us feel comfortable throughout the remediation process. Wonderful customer service and what a kind-hearted person. The remediation was fast and the quote that we got was lower than the other companies. Thanks Afik! read more

Zion and his team provided quick and thorough treatment in drying out our house after a plumbing leak. Couldn't have been more grateful for their quick and professional response. read more

We were very pleased with their service overall, but I want to give a special 5-star shout-out to their man Chris. I was incredibly impressed with his professionalism and positive attitude. First, the situation: we had a nasty leakage in the crawlspace under our house. How nasty? Well, the first firm we called (who will be the subject of another review...) - sent someone out who took one look and said, "Yeah, I'm not going in there." Great. Fortunately, 911 Restoration deals with this kind of problem all the time, and were able to lay out an exact plan of action to get everything back into top shape. Chris was the main guy who actually crawled under the house and did the work. It cannot be a pleasant job, but he amazed us with his positive and cheerful attitude. He was professional, upbeat, and unfailingly polite, and we felt he went above and beyond the usual level of customer service. Hopefully you will never need to use him, but if you do, you will be in great hands. read more

We had an excellent experience with 911 Restoration! We had a bad mold problem in our condo. I called the office to make an appointment and they sent an inspector out immediately. Claudio was the inspector that was called out to our property and he was wonderful. He was very professional and experienced. Everyone we came in contact with was wonderful especially Claudio. I have dealt with restoration companies in the past and this one is the best company around. They are honest and very hard working! I highly recommend this company. Thanks to everyone at 911 Restoration!!!!!!!! :) read more

Our whole house got flooded from broken RO water system while we were on vacation. Terry and his team were called and they did an excellent job to clean up the water damage in a timely manner which we really appreciated. He quickly schedule the movers to remove all the items in order to start the restoration process. He answered our questions regards to mold concern and went through the cleanup process thoroughly. He did all the steps to ensure our house are mold free. He was very honest and we will definitely recommend everyone to use his services in the future. read more

Zion did an outstanding job on a difficult sewer line break under my home. I highly recommend him

5 stars! Excellent service all the way around - from the PM, Elad to the couple that did the actual remediation. I'm very pleased with the results. Musty order is gone and the place just feels clean and dry. No more mold or moisture. A huge relief! read more

This company is a rip off. I called them to assess leak damage in my house. They arrived claimed I had mold, which I didn't, ripped apart my wall and kitchen ceiling without my authorization.when I called to complain the supervisor refused to come out and view the damaged they created and frankly was down right rude. They did not identify the water source, all they did is create a plastic barrier which they stapled into the wall and ceiling instead of using tape. While ripping away at the damage area they cause two long cracks in my living room and kitchen. They ran a heater for a day and proceeded to charge me two grand. I could have ripped back the wall and set up a heater at no charge. Don't use these guys. The took $450.00 off the bill only after I complained till I was blue in the face. I still feel that being charged $2000.00 was too much for the work completed. read more

After I found stain on ceiling in dining room, I suspected water leak from upstair shower. I contacted 911 and a manager came to inspect which I was right about where leak came from. He had two men to do repair on plumbing and ceiling (2' by 3'). But it took two weeks to get job done. I am not satisied with ceiling repair. Corner of new panel is visible on ceiling, and there is about foot of bump along the edge of old and new panels. Spray of texture is poorly done, different from rest of ceiling and wall. Cost of repair is outraged of so so job costed me over $3400.00. Atl least I only paid deduction, and my insurance paid the rest of cost. But I am still not satisfied with the job which I am concerned when I want to sell my home. When I have enough money, I plan to get ceiling and wall re-done., and it will not be 911. read more

They came right when I called them, they arrived in less than an hr. It was after business hours and yet they still came. The work they did in the crawl space was outstanding. They were very professional and the work was done after only one day. Highly recommend this company. Life savers. Elad was more than understanding . read more

Had a drain pipe break in crawlspace and was slow realizing it so was very mucky down there. Before realizing my insurance was going to assign a restoration company I got a quote from Zion which was very detailed and complete. On the second day of the assigned company I realized they had no plan (Keystone Cops comes to mind) and overall were not doing a professional job. I called my insurance with observations, and requested reassignment to 911. They agreed and 911 was able to fit me into their schedule a day later. Zion followed thru on the project and delivered what they promised. read more

I had mold problems in the crawl space under my house, and it was affecting our health. I got estimates from several remediation companies, and each one would perform a different procedure, and I was unsure which was best. 911 used only "green" materials, and put down an absorbant over the dirt before placing a plastic layer. They removed my 50 year - old heating ducts, used safe containment procedures, and hauled away all the old toxic material. No toxic chemicals or VOC's were used. The access room was wiped down and sanitized completely. The house was fogged, and air scrubbers and de-humidifies were used. A pump was furnished, and all I had to do was have a little plumbing and electrical done. Third party mold tests showed the house and crawl space are at safe levels, even less than the outside in some cases. They were on time, and the work was done quickly. The only complaint is that the area of the back porch where the ducts and debris were ejected through the window was still contaminated, and I'm having to clean it up and throw away old blankets I had covering my woodworking equipment. It sure is nice to have a clean house again! The supervisor stayed in touch and explained everything to my satisfaction. Thanks 911. read more

This place is THE WORST! Two weekends in a row the inspectors didn't show up. I called the main line to find out what is going on and they can offer NO explanation! Now I need to find some other place while the mold in my garage continues to grow. What a health risk! read more

I have been a building contractor for thirty years. One of my clients had water damage in her walls due to a faulty flu. I knew with all the new regulations on opening up wall about lead and asbestos, I decided it was better to hire a subcontractor who could handle all the tests, open up the walls safely after the appropriate tests, and set up a containment system in the fancy home I was working on. I asked another contractor I have worked with if he recommended anyone (after the first subcontractor kept putting our job off). My friend did not hesitate and recommended 911 Remediation. In spite of being very busy with some large jobs, Elad came right to my job without delay. He took wall samples and immediatly got the testing under way. The next morning the crew, headed by Jackie, was there to build the containment system. She was really on top of it, knew her trade, was very responsive, responsible, and noticably concientious. When the test results came back, they started opening up the walls. They left air scrubbers and a dehumidifier in the containment for days, in addition to scubbing the walls down with an antilmold solution two times! I was impressed with how new and efficiant their equipment was. The final air test was clean and so down came the containment. Jacie and Elad continued to offer help in dealing with the insurance company and made all their resources and time available to us. This was another big help as they deal with insurance companies all the time. They made us feel like an important customer, even though our job was a small one. Not only did these folks do a really top notch professional execution of the job, but they did it in a fast and very responsive and accomodating way and were always available to asnwer any questions or offer their help. I have dealt with scores and scores of companies over the years. I have to say that 911 Remdiation is one of the all-around most professional specialists I have ever encountered in the trades. I do not hesitiate to STRONGLY URGE you to use this company for any mold or water issue as they were so honest, REASONABLY PRICED, friendly, and VERY COMPETENT. They made my job as a general contractor a PLEASURE. It was MY pleasure to have met and worked with them and you can bet I will call on them again when I have a client with a water problem. They are indeed the definition of SPECIALISTS. And they were so nice! Thank you Elad and Jacie and the whole crew at 911 Remediation. You couldn't have been better. My Best, Richard Schwartz Richard Schwartz, Builder Lic#420792 B-1 Lic. # 420792 read more

They recently cleaned the 6 air ducts and 1 dryer vent in our house. The technicians were very friendly, and they seemed to do a thorough job. They rolled in a giant HEPA vacuum and lots of professional-looking equipment. The dryer now works much more efficiently (I can tell because it removes 4x more lint and works in one cycle). My only complaint is about pricing. I was told over the phone that the total job would cost a certain amount, but after the technicians started, they slipped in an extra $75 fee. I wish the dispatcher who booked me had been more honest with me over the phone--a "handling fee" to clean the furnace, which they claimed was a separate fee. It is deceptive not to price all of the work that will need to be done. I felt tricked. The job was pricey to start with, so if you're on a budget, make sure you get all the information about the separate charges. read more

I was recently a customer of yours. I wanted to write you an email to commend you and your team at 911 Restoration for the excellent service that you provided me. Here's a brief summary of my delightful experience: DAY ONE! (Thursday) What a great day! I got my house recorded and I am a new home owner on my way to my beautiful new town house. As I walk into my new house, I find an indoor swamp where my kitchen was supposed to be. Suddenly, I am filled with shock, sadness and overwhelming fear! I don't know much about water damage, but I know this is not the ideal emotions that you are supposed to feel on your first day in your first home! DAY TWO! (Friday) I got in touch with my insurance providers and they advised me to contact a water restoration company immediately! As I was searching on the internet, I came across 911 Restoration. I noticed you could be at my house within 45 minutes (huge bonus). I called and spoke with a wonderful customer service representative who assured me someone would be out to help me within 30 minutes! As I was rushing over to my house I got a call from Michael Beserman, letting me know he was on his way! When Michael arrived on time, he greeted me with a smile and did not waste time diagnosing the problem! He was very patient with all of my questions (trust me, I had a lot!) and educated me on the entire process of insurance claims, how many days it will take to dry, what needs to be done, how they were going to it, etc. I instantly trusted him with my home, including forking over my keys, because of his patience, professionalism, and willingness to help! Within 1 hour he had a team of guys ripping up the floors, tearing out the walls, and demolishing the kitchen in order to get blowers on it that day! It was very impressive! DAY THREE! (Saturday) Michael came over to check on everything and to see how the drying was progressing, all while keeping his comments to himself about the wonderful paint job we were working on! (Smile) Even though I spent an hour asking him question the day before, I still had more and he, again, had no problem answering everything (even some repeats from the day before)! OUTSTANDING CUSTOMER SERVICE!!! DAY FOUR. (Monday) Yes!!!! Floors and walls are dry! Michael came over and picked up all his equipment and yet again was very customer-service-oriented. He also waited for the adjuster to come over to help me answer all of the random questions he had. I was still very overwhelmed with the situation and he completely put my mind at ease! DAY 5 (WEDNESDAY) To my surprise he came out one final time to double check everything! The mere fact that he followed up after the job was done showed phenomenal dedication to the quality of his work! To everyone at 911 Restoration, especially Michael, I want to thank you so very much for turning an overwhelmingly frightening situation into a pleasant and easy experience. I am so grateful for the job well done and could not be more impressed with the quality of your work! Your sterling reputation for your attention to detail is well-deserved and greatly appreciated by this happy customer! You turned my lagoon into a dry, happy, and (most importantly) safe home! ~Cheers~ read more

Maybe we didn't have enough mold? These guys were clearly not interested in our business. Wasted days trying to get an appointment, missed 2 appointments, canceled an appointment past the time of the appointment. Finally showed up, promised a quote and phone call. We received neither. read more

we hired them for a flood in our apartment building. they started tearing down walls and cabinets to "control the mold." Five figure invoice, and we still had to eventually tear everything down and rebuild it anyway after a new mold analysis. always get a second opinion and second quote for all your house work people! read more

We had big water damaged caused by our refrigerator water filter leak. I called few companies but nobody responded . Then i called 911 Remediation , not only they respond but they sent their specialist in less than 30 min. I worked with Elad (Ops Manager) on this and he is an excellent and very knowledgeable person. He explained all the steps and calm us down on the fear related to water damage. In less than 2 hours his crew clean up all water , remove the laminated floor area and put fans and humidifiers for drying. Definitely ,they earned my trust for future business. read more