I decided to order a water service for my employees and thought simple enough. Get it setup and forget it. But NO - from the get go it was problematic. They delivered the machine and the first set of 5-gal jugs. But they were just dropped off at the door. No one stuck around to setup the machine. That was all on us. The schedule was to be every other week, so it could be consistent for my employees. Same day of the week. But that has NEVER happened at all. They keep moving the delivery date, and state I never requested that schedule. But I go over the schedule every time I'm on the phone w/them. Then I was told if I wanted to confirm my delivery for the scheduled date, to call them the day before - I stated NO, this was not going to happen. Once I setup the initial delivery and schedule, I didn't want to have to think about the water delivery. This is why I moved to a delivery service to begin with. They keep offering discounts on the next delivery - but if the delivery never happens, what good is the discount. It will four weeks since my last delivery when I get my next delivery. That is if they make my next delivery. I think it's time to move on. read more

HORRIBLE 0 stars - don't use readyrefresh primo they will over charge you - ignore your request to cancel - and not remove your credit card off autopay nor from their system database. They NEVER answer the phone that 1-800-274-5282 number is a joke NO REAL customer service they ignore answering the phone like the plague. If you call press buttons like you want to start new service as a new customer- then MAYBE they MIGHT answer the phone. The worst - never again. When is the #ClassActionLawsuit ? #Scammers #Scam read more

Ever since Primo\Sparkletts got bought by ReadyRefresh, they have been awful. Late/no show deliveries, incorrect delivery amounts, poor telephone customer service. The list is non stop. No accountability with anyone in the company. I will never use them again and I tell everyone I know who inquires about water delivery to avoid this company at all costs. Recently they wanted to charge me $50 for holding onto a cooler (that they couldn't ever schedule to pick up reliably) at my house for a month. They are an awful, shady company. read more

Hahahah almost 1000 reviews with only one star rating. Hmmm... And the best part is this sh*t company has a monopoly on the water delivery business apparently because every single delivery service comes back to them. I'd rather go and fill my own bottles than deal with these people. read more

Previously sparklett, this company USED to be wonderful. Since ready refresh took over it is AWFUL! Their website is essentially worthless. It's slow, nothing loads properly and they don't pay attention to changes you make to your account. Getting a human via chat through the website is a lie. It's all bots and they won't route you to a human. Tried calling, multiple times, NO ONE WILL EVER ANSWER. No one calls back. No one emails back. This company is a total scam!!! ALL of their drivers are fed up. They're tired of their shitty company sending them to pissed off customers and having to deal with it. They changed delivery times to 5am-2pm. If you wake me up at 5am for a fu**ing water delivery I'm going to cancel you people. I have a broken dispenser they never picked up. The new one they sent is a piece of crap. They nearly doubled their prices in some areas. My parents paid $18 a bottle!!!!!! absolute robbery. ReadyRefresh, you better get your act together before you lose all your customers read more

Not deserving of any stars! Literally the absolute WORST customer service ever! Tried for almost 3 months to cancel service through phone, app and email and now they're wanting to charge me for 2 glass bottles and a late fee?! Get it together ! read more

After the last two mergers, the reocurring deliver and autopayment process is broken. They made a delivery to my front porch in June one month early whithout any advanced notification while I was on vacation and nobody at home. I called the help desk six times and after 45 minutes waiting they had no record of any delivery made or charges to my account. The help desk suggested to ignore this delivery because there was no way to return it. This time, I skipped the July delivery and now they are charging me for the June error delivery as a replacement of the July reorder. There are other issues and as a result I canlled the reocurring ordering and asked to turn off autopayment. read more

Well let's start with the takeover. Sparkletts water was phased out, now they provide Arrowhead. Arrowhead taste funny. I'm sad. I will be canceling my delivery service. Corporate greed at its finest. The customer service isn't there. read more

Still no water delivery since May. I was on the phone with them today and they promised it would be delivered. Now they say it's not until August 11th! read more

The worst company since AT&T. Do not subscribe. No customer service, unless you wait on hold for upwards of an hour. Even then, they blame delivery issues (which are every time that they deliver) on delivery team - which are only reachable by the people that you've just been on hold with - so they take no responsibility. Every month, like clockwork, they delivered the waters wrong and would not deal with the issue til the following month. At which point they would make another mistake. Unfortunately, I went with Primo waters - which was then bought by ReadyRefresh. So don't go with either. read more

I would like to give negative stars. Terrible service, and overpriced. Unreliable. They text when they're coming, and sometimes they don't show up at all. I've canceled. read more

Under Sparklets and Primo service was decent. Since ReadyRefresh took over it's been an absolute nightmare. Water deliveries seem to be arbitrarily rescheduled with minimum communication. I put in a request to exchange a malfunctioning water cooler and selected a delivery date. Nobody showed up so I reached out and they said they were out of replacement coolers. I don't believe that but whatever. They rescheduled for another date and nobody showed up. Replies take days. Customer service is now garbage. read more

This company hires DEI employees every time I get on the phone they don't speak English Get your services somewhere else they suck here they are rude and I will never shop with them ever!!!! read more

Talk about shady company! Shocking how a company like this can do business like they do and still remain in operation. Clearly reading all the other review I am fully aware that I am not the only one and by the looks of it I am of the majority of their customers, completely dissatisfied AND THIRSTY!! Never had 1 issue when I was getting my water through Sparkletts. Then ReadyRefresh takes over and everything went to $h*t. I used to pay $8.99 for a 5 gallon jug of spring water. Suddenly I am getting Arrowhead water and they are charging $15.99 for a 5 gallon jug. ARE YOU OUT OF YOUR MUCKING FIND!!!!! So after over an hour on the phone with customer service, their supervisor and someone else, they agreed to give me Arrowhead for $7.99 for the next 2 years. I agreed on that, I figured that was fair. Fast forward 2 months and my delivery is supposed to show up on Monday, July 14. I used to get a call the night before but for some reason i didn't get one, so I logged into my account and they moved the delivery to Tuesday the 15th. But that Monday the 14th I saw the delivery truck pull up and my regular water guy enters the building to swap out my next door neighbors water. He tells me that he will see me tomorrow. (this is no fault at all to my delivery guy) So the next day nothing shows up! I get back onto the account and they have moved my delivery to Thursday, July 17. Water never shows up, so I get back into my account and they have now moved my delivery date to August 11th!!!!! HORRIBLE way to operate a business and unethical in my opinion. I call customer service and they gave me some BS about the next time a driver will be in the area...blah blah blah. I told his that's a blatant lie because I know my driver well and I see him and his truck multiple times a week driving up my street and delivering to other apartment buildings in my neighborhood. Not to mention delivering to other units in my building. From a basic efficiency standpoint wouldn't it make sense to deliver to as many units as possible in the same location? The reason I have water delivery is because I don't own a car so I don't have the luxury of throwing the jugs in the car and going to fill them up. They basically own all the water companies in the Los Angles area so finding a new company is a challenge. But at this point I will gladly rent a Turo once a month to go fill my jugs up rather than give that crooked ass company another cent. And to Business Manager Luigi D, please save me and all the other screwed over customers your generic automated BS response "We apologize for the inconvenience and appreciate your feedback." Stuff you apologies in a sack because they are disingenuous. read more

Always leave the water outside of my building and I have to drag them all the way to my apartment door, even though there's a giant callbox in front and nobody calls me to let them in. I now have like 10 empty bottles. Impossible to reach customer service. Will be cancelling as soon as I get a hold of someone. read more

The water delivery is never on time, and I always used to receive paper bills to make payments. At some point, the bills just stopped coming, and then I suddenly got charged a $20 late fee. I requested a waiver, and they said they would remove it, but they never did. When I followed up by email to ask about the status of the waiver, they replied with an irrelevant question asking if I needed an invoice -- which makes me wonder if they even understand English. Phone support is unreachable, and the chat service is always unavailable, so there's practically no customer service at all. On top of that, they charge $6 just to receive a paper bill. Overall, this company is the worst. I'm already looking into other water delivery services. With such unprofessional practices, I honestly doubt not just their service, but also whether their water quality is trustworthy to drink. read more

It's been over a week of them rescheduling every single day to the next day. Why not just reschedule to a day you can actually deliver...

Don't do business with this company. Its impossible to get someone on the phone or to cancel service. Had to dispute charges with my credit card company due to the inability to end service. Beware! read more

Update: the service was eventually cancelled, but I'm still getting invoice emails with a balance that continues to grow. I forwarded these to their contact email and unsurprisingly haven't received a single response. Truly the gift that keeps on giving read more

ReadyRefresh - Cancelation request of my recurring deliveries, they denied me & explained how I could manually cancel each delivery for the rest of my life - Water Delivery Near Me - Los Angeles, California

This company is a complete scam. They raise prices without notifying you and then make it impossible to cancel your account. The "spring water" we received from them tasted like tap water. Everything that has been said in other reviews is true to our experience. It's unbelievable a company like this can exist. Whoever is behind this organization is going to get a giant dose of karma someday. read more

I have sent 5 emails, placed on hold for over an hour to speak with customer support it's extremely frustrating to get help. My order of water has been incorrect and incomplete for the last 5 deliveries. Somehow I am still receiving an order that on my one live customer service contact I was so frustrated and disappointed I made a decision to cancel my subscription. My service prior to the merge was always on point. I'd be happy to tip the delivery driver for his service something that was not available prior to this merge but how do I thank them when my delivery is still not delivered correctly. Resolving these issues has fallen on deaf ears but they sure like to bill me for late charges and delivery fees that I have continued to pay which is why I hope this review will get the attention it deserves. read more

Run fast! Don't order from them. Primo WATER and ReadyFresh who bought Sparkletts. you can't even have the option of canceling there is no option on their website to cancel. You can't get a hold of any rep on the phone. It takes over 50 minutes to get through to anybody even if that and or two days for a reply via email which they never reply. I have four bottles waiting for them to pick up this week. They never came. I canceled. They never canceled. They're continuing to bill me if you want issues with canceling, billing, delivery go ahead and do business with these people, but let me tell you they're the worst. If you want a good water company that's in the San Fernando Valley go with Aguafresh. I called and ordered one day the next day they delivered ! My bottles were here and you get a live person on the phone. finally read more

Wish I could give a -5 stars! This company has been nothing but a pain since they took over Primo. They could stop trying to deliver since we cancelled the service at least 3 months ago. They keep sending new bills and want us to update our bank account with them. Our experience with Sparkletts was amazing! Just cancel the account already. Grrrr read more

I have scheduled multiple times for a pick up for my equipment and every scheduled date they do not show up.

My delivery has been rescheduled multiple times. I am so frustrated. I have closed my account.

Terrible customer service. They never deliver on time. Each time they say they'll remedy the situation, they do not.

Like everyone else in the LosAngeles area who used to better customer service from their water company, it now stinks like pond scum taste in their Arrowhead brand of Spring Water. I ordered Sparkletts Spring for many years, now they have discontinued Sparkletts Spring. Without asking, they only deliver Arrowhead. Too bad if I didn't want it, it was forced onto me. I even tried to change my order to Calistoga Spring but here comes Arrowhead Spring AGAIN! Apparently they no longer carry that either. This merger has created problems for many people on the reviews on Ready Fresh. I canceled on the phone for both residential and commercial accounts because of difficulty to cancel on website and no longer able to recieve the water that I was accustomed to. Good Bye Sparkletts Spring, you just got a mean Step Daddy that is not service oriented. read more

They charge for water delivery then it never showed. and this has been rescheduled for 5 months now. cant get anyone on the chat it just spins. and I have emailed with no reply. Not sure if I can get my money back read more

They are the only water delivery service around so we keep them, but they constantly reschedule water pick up and delivery and don't have good customer service support. read more

Can't get anybody on the phone.... 2 hours on hold.... I had stopped all deliveries, they keep delivering water and I did not paid the last bill and they billed a $20.00 late fee on invoice... THIS COMPANY IS SCARY. Looking for new water company... They must be greedy because they have bought up most water companies... Greedy and the worst service ever received.... IF YOU WANT A HEADACHE GO WITH READYREFRESH... I see why they keep changing their name... What a joke. I think there are no employees. I wonder if my water is tap water too... Frightening company read more

HORRIBLE SERVICE!!!! Don't do it! They delay and delay your delivery. My company decided to go with Artesian water service, and we will be saving over $1000 dollars a year! If I could give them a negative rating I would! read more

Dont do it! I would not call on this company if I was lost in the desert dying of thirst.... As a test call their customer service number and see how crappy it is and how you get hung up on before you can do ANYTHING. 800-274-5282 BOGUS. Whatever you do, DO NOT SIGN UP for water delivery from this company. You are better off drinking out of your hose in the front yard. Ready Refresh or Primo Brands. They go by both names as they are changing. Terrible customer service and you can not cancel. They will keep delivering and your credit card gets automatically charged. And you will have packing slip saying you have equipment that was NEVER delivered. NIGHTMARE. I regret in getting this service. read more

This company is the worst, whether they go by Primo Water, Primo Brands or Ready Refresh. It's all the same company. They've missed my water delivery 8 different times. Every time I call, I have to wait on hold for 15 to 20 minutes, and then its the same story, they say they will definitely make the next delivery, only to lie and not show up. It happens again, and again and again. Meanwhile they charge your credit card and refuse to give you any refunds. Stay away! read more

Wow, wow, wow. There isn't enough expletives to describe the level of frustration, and disappointment that I have for Primo Brands. My scheduled delivery was over a month ago. And since ReadyRefresh was taken over by Primo I have been without my water. I normally have between 8-12 bottles delivered. I left Sparkletts when Primo took them over and now I need a new option aside from shlepping water from Costco. So much for trying to be more Eco Friendly. If I could give the company zero stars I would. I can't believe that the FTC allowed them to take over and make a monopoly on home water delivery. read more

Honestly this company is a scam and has the market cornered, there really is not any other option for water delivery services. Their Customer support and delivery service is so disconnected it's impossible to correct any issues and the drivers are lazy and won't delivery on time or the correct date of delivery it feels like they do it on their schedule. I mean, that's fine but don't put a time if it is not accurate? You know.. anyways it's ok, just be ready to deal with shitty service read more

DO NOT USE Primo Brands !!! I didn't have any issues with Sparklets, our water stopped showing, when I tried to call found out that it was bought by Primo, took more than 30 minutes just to answer the call, frustrating. read more

Constant missed deliveries, very difficult process reaching anyone and when you do the date they give you is just missed again. We waited months for water delivery scheduled for once a month then twice a month! read more

Unable to reach out to the customer service to cancel the service. We got this tough Costco about 4 years ago and now it is like a scammers who will not answer the call or let their client get their service or cancel. I have tried reaching out to primo or chat and they refuse to discuss anything as it was originally though readyrefresh. Where can I report this scammer? read more

Been a customer for over 10yrs and it's a shame to see the downfall of this company. I haven't had water in almost two months, they would either reschedule or cancel the same day it's supposed to be delivered. I got fed up and canceled my account and it's been two weeks and they still keep rescheduling the empty bottle pick date. Primo is clearly a terrible company if they're struggling this much with the merger. read more

The haven't delivered water for the last 3 months, 10 times have been rescheduled and until now they don't carry mountain valley 5 gallons. I am stuck with 7 mountain valley 5 gallons glass bottle which I paid a deposit of 40 bucks each. This new company controls a lot of brands. read more