Went in on a weekday for a late lunch. I arrived too late for the lunch menu so I ordered the half crab Alfredo. The food took a while to come out and I didn't get biscuits until my food arrived, after I asked about them. It took over ten minutes to process my payment. The server said the computer was down, but if she would have said that the first time around, I would have paid with cash. Slow service, although friendly. Food is overpriced and average-tasting. read more

Red Lobster - Crab Linguini Alfredo - Seafood Near Me - Concord, North Carolina

I'm currently in the location and my family and I have been here an hour plus to only receive beverages and biscuits. They are understaffed and the decor is horrible. The restrooms are trashed and filthy. I'm almost afraid to see the outcome of our meals. Actually we are leaving. DO NOT VISIT THIS LOCATION. read more

My friends and I had tremendous service from our waitress this evening. Red Lobster, you are blessed to have Leslie as part of your Concord team. She earned a 5 star review for you. The prices are a bit high but the food is always good. It's ALWAYS a minimum of a 30 minute wait to even get seated but that is understandable. 100% will recommend! read more

Red Lobster - Lobster, 7 oz. Sirloin*, Fresh Asparagus, Rice - Seafood Near Me - Concord, North Carolina

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It's been two weeks since I ordered a Togo order which was missing items and had the wrong size of a soup I requested. I then waited over 20 plus minutes for them to correct my order and make biscuits while being ignored by the staff who were busy taking selfies. I asked for a refund and was told only the GM could do that the following day. It has been two weeks now and although I have been contacted back by customer service through email and told the operations Manager would reach out I have still not heard back from that person or received a refund of my entire order. Take my advice don't bother ordering food from here. They wasted almost an hour of my day two weeks ago but have also wasted my time with trying to get my refund by not doing what was stated would be done. I feel like I have plenty of time for them to do the right thing before posting here and on other platforms to warn others. The food was mediocre at best, service was horrible and follow up was even worse. read more

Great service, appreciated the GM setting up the patio area to enjoy the beautiful afternoon!

My mom was dying to come.. I haven't been to this chain in over 15 years and I remember why.. a 45 minute wait and was sat at 7:30.. food didn't come out until 8:45 and there was something wrong with each order... the flounder was very over cooked and tasteless.. the server was not on their game and the service and food was slow. The cocktails we ordered didn't come out for 45 mins.. they weren't very busy either so I'm not sure if it was the server, the cooks, the bartenders or a combo of all three which I believe is the case today.. in at 730 and out at 9:15.. at red lobster is unacceptable. read more

I cannot say much in particular about the service and dining experience at this Red Lobster, as it is as similar as others. However, a particular items from their menu has left an impression. My boyfriend and I ordered drinks: a Berry Mango Daiquiri for him and a Blackberry Amaretto Sour for me. these drinks are definitely worth the money! not too strong, and not too sweet. if you enjoy sourness like I do, the amaretto sour was perfect. Entrees: Lobster fish tacos for him and flounder with lobster mashed potatoes for me. Carb overload, but everything was well-seasoned or very buttery (i butter). a tip tho: plates vary in size. fried items, there seem to be more of while there are few boiled fish items (like lobster or crab) that weren't as well portioned. read more

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Visit date 10/17/2018 I want to Red Lobster for the endless shrimp. I have not been to Red Lobster in YEARS!! And trust me I have not been missing anything other then the biscuits LOL. I wasted my WHOLE $17.99! They had 5 different shrimp options. The shrimp was not fresh and I was not a a fan of nome of them. This is suppose to be a seafood restaurant I feel the taste was not the best and I expected a little more freshness read more

Red Lobster - Seafood Near Me - Concord, North Carolina

Very very very good in all aspects great variety of fish dishes came freshly served.. The servers were helpful and it is our favorite restaurant read more

As I sit in the establishment as we speak I'm pissed . Today is my friends birthday and she just wanted to grab a quick little bite before we departed for her birthday activities but our waiter (white girl with glasses and shitty acne ) decided to be disrespectful as hell and nah at my friend when all she said she had meant to order a pink lemonade, I never want to resort to violence but the tone and delivery from the waiter ,there would've been definitely a brawl and I would hate for that to had happened all I have to say is they need fire old girl she's bad for business. read more

What a great experience! Richard was very attentive to our needs and order was correct. Condiments were offered and delivered with our meal and dirty plates and glassware were cleared in a timely manner. Our drinks were never empty and we observed him taking care of multiple tables while maintaining bar service. Leslie was very attentive at the host stand while helping with orders and table service as well. The food was hot and restaurant clean as well as the restrooms. We will be back! Thank you so much! read more

Red Lobster - Seafood Near Me - Concord, North Carolina

I have enjoyed dining at Red Lobster for more than 40 years. However aft the trip there tonite, never again. If it was the first time it happened maybe-but definitely not the third time. We got there a little after 4:30 and greeted and seated by a very nice young woman who said our waiter would be with us shortly. After 20 minutes a lady was seated across from us. Not five minutes later her waitress showed up to take her order. Now we've been sitting there for 25 minutes and not even a drink order taken. We were so upset, we got up and left and told the greeter loudly so others could hear- that we'd never be back due to NO SERVICE. This was the third time in a row of this happening in a six month period. read more

Okay, I'll admit, I've lost count of how many times I've actually been to Red Lobster. It's one of those places that you just lose track over the years. My grandpa loved Red Lobster and ate there frequently. Lately, I haven't been to many big chain restaurants as I love trying new things. My wife wanted to go as it's kind of hard to track down decent sea food in Charlotte and surrounding. Red Lobster normally always comes through for me and luckily enough, I've never had one issue at the many locations I've been to. We where going to the movies at the mall and decided to go eat early. The wait was only 15 minutes. I was shocked about this. The staff was great, the waiter was very good. The food. We wanted to shake things up a bit and not do what we normally do here. To start, of course we had our fill of the biscuits. We then ordered the lobster pizza appetizer. After that we ordered a few items from the new small bites menu. We got the dumplings and the lobster roll. The dumplings had a spicy sauce on it, which my wife thought was too hot, but I loved it. The lobster roll was amazing in flavor, but I was kind of disappointed that it was more of a ice of toast that was folded over and not a roll at all. They also left the salad off of it. After that we ordered some of the lobster tacos. They were okay, but the sauce was so overpowering that we could not taste the lobster at all. And the tacos were only about half way filled. Even if they didn't add anymore meat, they could of added something else to it. Overall, we had a great experience. read more

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I was a little scared coming into the place after reading the reviews but I'm the type of person who need to witness for herself. Came in and was greeted immediately by the staff, we got sat in seconds. Masks are required to be worn, we also witnessed the tables being cleaned properly after each seating. Our waiter was Lesly which by the way is extremely profesional, she got our drink within second, the bread came out as perfect as I remembered it! I ordered a special plate I asked her if I could have the linguini without sauce and some tomato sauce on the side. Our food came out within minutes. My pasta was so delicious and fresh! Please don't let these reviews change your mind from enjoying some authentic Red Lobster. I have ate in thousands of restaurants around the US and world this place is far from a Zero to 1 star Review. Kodus to the staff and their amazing food! And thank you for making my pasta so special!! I hope to visit again. read more

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I don't know why I keep torturing myself coming here with my husband. Apparently none of the locations are big on cleaning the windows. Once again I couldn't get my pasta cooked as requested, my brussel sprouts were cold as was my shrimp scampi. Service was horrible from the time we sat down. The waitress never told us her name, waited over 20 minutes for water and then another 10 to place an order for an appetizer, waited 2x for biscuits and for water refills over 15 minutes. Was told a manager would be over to our table and that was over 20 minutes ago & now our server is singing hb to someone instead of settling our check. read more

Me and my family decided come here after not having it for close to 11 years. Terrible mistake, the first batch of biscuits came to the table raw, the second batch was really dry. Ordered a simple chicken pasta ,it was very oily and had a strange taste. Won't be returning read more

Red Lobster - Garlic Cajun Chicken Linguini Alfredo. Nasty - Seafood Near Me - Concord, North Carolina

Excellent mid-day service from Kai (sp?). Food arrived quickly and tasted great, and the staff was friendly.

It's been awhile since I've been to Red Lobster and I'm sad to report that it is still sub par and to be skipped. Of ALL the hundreds of restaurants in Charlotte, a friend chose Red Lobster for her birthday dinner. So there I was at RL. I ordered the lobster tacos with sweet potatoes and a Caesar salad for my side. The Caesar salad was basic. Given that this is a seafood restaurant, where are the anchovies. Some cracked pepper would've helped. That being said, it was an average appetizer caesar. The real disappointment came in the entree. My lobster tacos were TERRIBLE. I thought that the order wasn't ours because the lobster looked like a few pieces of fried shrimp. Then to bit in and not taste lobster, just overwhelming salty sauce was such a let down. The sauce overpowered the little bit of lobster that was there. I ended up getting a fork and eating the lobster before the other taco filling to hope to taste some lobster. And mind you, there was very little lobster. NOTHING like the fresh chunks you see in the picture. FALSE ADVERTISING! I should write corporate. The worst part of dinner were the whipped sweet potatoes with honey roasted pecans. It came out drowning in butter and was actually salty. I asked the waitress for the side without butter. It came out, no obvious butter on top. BUT still way too salty. The butter was just mixed not slathered on top. This let me know there are NO whole sweet potatoes in the back. Just a puree that's shipped in and heated up. Gross. Service was very kind and came out to sing happy birthday to my friend. She enjoyed her meal. She had the wood grilled salmon, shrimp, and lobster. It was fine. And I suppose because it was her birthday that her happiness is what mattered. As for me I will not be returning anytime soon or this lifetime by choice. read more

I don't know if they were having a bad night or what. We went to celebrate my sister's birthday. We ordered the 3 for $15.99 special which seemed like a great deal. The salad was ok and the appetizer was decent. The pastas we ordered were appalling. My son ordered the Cajun Chicken Linguini Alfredo and it was drowning in the sauce and inedible. My daughter and I ordered the Shrimp Linguini Alfredo and it was also inedible. Drowning in sauce that was weirdly overly sweet. Bleh. I won't be back. I know these restaurants just serve pre-fab bags of food that they just warm up but someone in the kitchen must have some common sense. The entrees didn't even look good. Why even serve it? Yuck read more

Went early. Was able to get a table in a few minutes. Waitress was friendly. Food was good. It took awhile to get our food. I had asked for extra cocktail sauce for my shrimp. I never received it. Wanted a refill on drinks and no one came by. Restrooms were dirty. Trash on the floors. This used to be a really nice Red Lobster to eat at. Next time we want Red lobster we will go to another location. read more

This was probably one of the worst dinning experiences I've had all year. We get seated around 6:15 and we don't get asked if we want bread water nothing ! The bartender was our waiter (worst decision ever) our server/bartender had serval people helping us on his behalf to the point that we didn't even know who our server was anymore. They didn't even bring us any biscuits we had to ask a nice server to bring us some. On top of the long wait time for drinks and bread the wait time for the food was even longer ! And our food wasn't even hot when it came out, as if it had been sitting in the window waiting for our busy server/bartender to grab it. When we got the food there were serval things missing that we order, and I'm only irritate at this point because the staff & our server/bartender were so preoccupied with tossing around a baby around and in the bar while making alcoholic drinks. They even took the baby in some cooler that's behind the bar. Very illegal and SEVERAL health code violations. If you were wondering how the food taste ? Nasty I got the endless shrimp and only the shrimp skewers and dragon shrimp were good. The biscuits were undercooked. I will never ever in my life go back to this ghetto ass red lobster. read more

The bar is always dirty. The biscuits are always over done. The lettuce in the Caesar salad is always brown and unpleasant... the bartenders seem to just be going through the motions and prefer to just be entertaining each other. The 3 times I've gotten Togo orders something is ALWAYS missing so I literally have to open every thing right at the bar before I leave!!! And sure enough something is ALWAYS missing. The first time I order a pickup order I was quoted 25 minutes. I actually arrived in 30 minutes and the bartender told me the order WASN'T EVEN STARTED!!!! Because I'm working on my patience I decided to try and wait... an additional 35 minutes later and my order was ready with TWO components missing!!! I love red lobster and this is the only one near Charlotte so I've given them 4 chances over the 9 months I've lived here but I just can't spend my money here anymore. read more

My sister and I went to Red lobster Monday after we visited the Concord Mill location on 11/21/2023 and we received less than good service as well as food quality was poor. They had NO BISCUITS! Anyway so we figured we go to a different Red Lobster to share in more sister time and eat some cheddar bay biscuits and good food! Well no that didn't happen at this location either. The food items we ordered was not what was received. We were lied to several times by our waitress then the COUGHING, SICK manager would come and say the complete opposite of what our waitress would like to us and say. I ordered the crab legs special with broccoli, the medallion potatoes that come with the dish, a side order of sampi. Well I never got my sampi, never got the medallion potatoes. Our waitress lied and said there were none as she sat down a unordered bowl of French fries! She said the kitchen gives you 1 or the other even though I was never informed of this ahead of time. Our waitress lied and said there were no baked potatoes then the sick couching manger came and said yes we do have a lot of baked potatoes in the back! REALLY I said to her. The waitress then brought my crab legs covered with garlic sauce even though I requested just steamed. She took those away and once she finally returned with the correct way I ordered them she brought me no drawn butter. No lemons. I asked twice for butter and never received it until we were fed up and about to leave. No even half of the little cup had butter in it. My sister ordered the soy-ginger salmon bowl. The waitress sat it down with NO sauce at all and said "ain't none in the kitchen our truck comes on Wednesday". She never informed my sister that her dish would be incomplete. Then the couching,sick manager returns and says " I can go into the kitchen and see if we have some of the ingredients to see if I can make you some", after she turns and starts coughing! Really. So at this point this too is a major fail. She did remove my food items as I ate nothing I ordered. She reduced my sister order because she ate her salmon! After my sister begged for some type of sauce to eat it with. We were given any form of gift card for this piss poor lack luster service and food. The manager just said come back soon to see if we can have a better experience next time! Now I love Red lobster but 2 fails at 2 different locations in a week and half. I refuse to believe Red lobster has dropped it's standards on service, quality and food. Pictures included. Oh the BISCUITS WERE DELICIOUS that's the reason for my 1 ! read more

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I guess there's a reason I hadn't been to a Red Lobster in almost a decade and tonight just reaffirmed my decision. There are simply better options out there. I'm going to try and keep this short, unlike the wait to be seated. On a Sunday evening I would imagine there would be a bit of a wait, but 30-45 seemed excessive. I dont know why, but we decided to accept the wait. The restaurant seemed packed, but there were red flags almost immediately upon entering. A seafood restaurant should smell, if anything, like butter and garlic and spices on cooked fish. While we sat and waited the only thing I could detect was an odd fishyza odor. I don't even know that it would have bothered me on it's own but paired with the unusually warm, humid air it was a less than desirable atmosphere. We finally get seated and get our drink orders and and another huge red flag pops up behind us. Two waitresses start talking to the table behind us and are trying to explain why even though they've been seated and waiting for food for some time they have yet to receive their meals. Something about "yes, I'm sorry we're just so busy but your meals have been on the front of the line for twenty minutes and I'm not sure why they haven't come out yet." I don't know if that's just an issue related to being understaffed or just poorly managed but we haven't even ordered yet and I'm already not having a great time. Waiter comes back with drinks pretty quick so we ask for another minute to scan the menu and then he drops the bomb. "We're out of bread." Apparently there was a sign at the front desk that mentioned this, but by his own admission it had been knocked over for at least the last half hour and the last ten tables or so, us included, had no idea until we were already seated. I'll be honest, I've never been a huge Red Lobster fan. I went along because the rest of my group wanted to go and I knew that even if I wasn't thrilled by my dish I would have those heavenly Cheddar Bay Biscuits to fall back on. Those biscuits are easily the best item they have and they were out. At almost an hour into this experience we've had nothing to eat yet and the one thing I wanted in the first place didn't exist. That was the last straw for me. I had only ordered water so far, so I just left. I told my party I'd meet up with them in a bit and I left. I stopped by the grocery store on the way home and grabbed a box of Red Lobster branded Cheddar Bay Biscuits and made them at home. Barely took 15 minutes to make and I'm writing this while eating one. I got a better, more enjoyable experience out of a $2 cardboard box than I did from the restaurant that licensed it. Come on guys. The only reason this place isn't getting a straight one star review is that I didn't actually eat anything, but that could have just as easily made the experience worse as soon as it would have made it better. When I spoke with my friends who stayed they said the food was ok but they were out of several other items, not just the biscuits, and it still wasn't a great experience. When you are a national (international?) company with a huge restaurant in a prime location across from the largest mall in the south you would think that you'd want to give it your all. Step up your game Red Lobster. read more

Red Lobster - I don't think I've been to a Red Lobster in almost 10 years. We'll see how this goes. - Seafood Near Me - Concord, North Carolina

This 1 star review is based ENTIRELY on the service we received. The main food that came, was as expected. I hopped on the Red Lobster app to add us to the non-existent waiting list so we could walk right in, right? Wrong. Even though we put ourselves on the waitlist (that had zero wait) and set our arrival time, we were told when we got there the wait was 15-20 minutes, the same time as the people in front of us, who did NOT use the wait list. So, Red Lobster, what is the damn point? The rest of the woes from our visit came from our server. He was very nice, friendly, personable ... annnnnd forgetful. He took our drink order ... then 15 minutes later the drinks (waters) came. This was after another server approached us thinking that we had been forgotten due to sitting with an empty table so long. Then the salads came ... without croutons. I live for carbs, so this was a very sad salad for me. Knowing friends who worked here in the past, I know servers a responsible for making their own salads. Also, we had no silverware to said salad with. He went to get silverware, and literally over 5 minutes passed and he had not come back. We asked another server, who said okay, and never brought any back either. Close to a full 10 minutes had gone by, and our server came back with PLASTIC to-go silverware ... I kid you not. He said something about the kitchen being backed up and yada yada ... which was hilarious because there were many vacant tables. Food comes out, and my wife's order was wrong. Instead of waiting longer, she said accepted it and we moved on. I had to ask him for a drink refill 3 times before he finally brought it to me, as we were getting ready to finish up and leave. The saving grace was that Red Lobster now uses those touch screens at the tables so we could pay our bill on our own and scram, versus having to wait for hell to freeze over for the server to wring us up. Some of the worst service I've ever had from a Red Lobster ... and I don't have high expectations with chains to begin with. read more

Red Lobster - Lets be honest, everyone comes for the biscuits and Cesar salad - Seafood Near Me - Concord, North Carolina

The food was very bad also the person that bartender that helped me was very bad and the biscuits were dry I got no bread it was very cold First experience Never Again read more

Everytime I order from here, my order is wrong. I could at times over look that... But the worse part to me is that, for what we paid, Red Lobster CAN'T or WONT put silverware in there to go orders. Nothing better then eating a baked potato with your fingers (plain because even though YOU paid extra for topping, they CAN'T or WONT have them with your order either) shame on you Red Lobster, SHAME ON YOU... read more

Can tell this place is struggling hard with staffing as they were on a 2 hour wait with half the tables open. Hostess was rude to the guests and they ran out of silverware and were handing out plastic instead. My Kung Pao chicken was drowning in sauce and missing everything in the dish but the chicken and green onions. We ordered a kids smoothie and got charged for an adult one but our server was too busy so we just cashed out on the tablet and left. Not sure we will be back read more

Best service ever!! I'd give 10 stars if I could. The food was delicious, warm and quick. Restaurant was clean and cozy. Our waiter, Carter, was awesome!! read more

Kids lobster tail meal for $13 is the same size as mine for $35, apparently the salmon and 4 shrimp are worth $20? Shrimp aren't even grilled! Our total was $102 for this crap. Never again. read more

Red Lobster - a table full of food and drinks - Seafood Near Me - Concord, North Carolina

They have kept up with the times. They have curbside take out. They are practicing in social distancing and wearing mask. However the wait time for your food can be 60 minutes or more depending on the time of day. The food is still good read more

I will never return. I placed a phone order a few minutes after 8pm before driving out of the Douglas airport parking lot. I headed straight for Concord, and when I got there decided to run into Walmart for a few items. By the time I arrived at the restaurant, it was almost 8:40pm. I sat at the bar and was told to wait a few minutes. I did not get my food until after 9:30pm. The bartender kept apologizing and offered me a drink for my wait. I declined, I was just so miffed about waiting all that time. Ridiculous! I have a feeling they did not make my order until I got to the restaurant to pick it up! If I was told this I would've left after telling them forget it. I will never return to this Red a Lobster again. After getting my full of those delicious biscuits (which is what lured me there in the first place) I won't be back to any of them ever again! Okay, I will, but just to get some cheddar biscuits. read more

This was one of the saddest visits to a seafood restaurant in a very long time. My wife and I were hoping to pop in, grab two quick salads, and pop out at 11AM on a Sunday morning. Our experience did not even come close to expectations. The salads took over 40-45 minutes to come out from the kitchen, despite the restaurant being 10% occupied. Our waitress, Bianca A, was horrible. She had a terrible attitude and did everything she could to avoid eye contact with us. See the picture of the receipt that I upload. For $10 per salad, I expect the salad to at least be hearty enough to fill me up. Should have gone to Olive Garden. Overall, I would not recommend this restaurant to anyone. Although it is proximal to Concord Mills (which was our destination), there are a lot of better choices. Avoid this Red Lobster. read more

Red Lobster - $10 salads with small portions and a horrible waitress. Avoid this place!!! - Seafood Near Me - Concord, North Carolina

My mom drags me here. I just tag along for the cheddar biscuits and Cesar salad (and that's honestly all I have ever had from red lobster aside from sampling a bite of lobster pizza one time). We have gone a handful of times in the past year (mostly just the two of us, but once with a large group). We have never had issues with service. The dining area isn't always the most tidy though. Aside from that, typical Red Lobster. read more

It never fails, my wife and I will say we will never go back to restaurants like Red Lobster or Olive Garden, but after a year or so we'll give the benefit of the doubt and try it again. It never fails that we are always disappointed by restaurants such as this. We paid $70 for a meal where we did not eat even eat the meal. My wife ordered Lobster Rolls with the Bisque. The lobster meat was so Chevy and over cooked she said it balloon-like. The bisque tasted like it was made days earlier and just warmed up in a microwave (hot and cold spots, etc) I ordered a steak with Walt's shrimp. It was listed as a 7 oz steak but was literally a 2.5inch cube. It was ordered Medium but was so over done at one point I thought I was going to choke while swallowing the first bite. The shrimp were oily and greasy to the touch and stringy and chewy texturally. The side of broccoli was so old it was brown and dry at the ends while the taste that of wilted lettuce. The only good part of our meal were the biscuits which come from a box and our server. We did not order to see a manager or make a fuss we simply asked for our bill. I had no interest in something else or trying to get this meal comped. To be honest, we really feel like it's our fault because we knew better. What did we really expect? read more

I was very satisfied with this visit to Red Lobster. Typically, the place is crowded, loud, with slow service and orders that are incorrect. Today, a Sunday, however, was a great day. Our part of six were seated promptly and our waitress was on the ball. Our order arrived correct and hot. Everything was to our satisfaction. I suppose any Red Lobster location is a hit or miss. When it's a hit, all is well. read more

Red Lobster - Blackened tilapia with rice and broccoli - Seafood Near Me - Concord, North Carolina

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On Good Friday, we had planned a dinner for 22 guests at this restaurant. What we didn't know was that instead of reaching the actual restaurant, we were making our arrangements with a central call center. On Friday, we got to the restaurant, the staff had no idea about the dinner for 22 people. However, Ray(?),the manager, got us a suitable table for our needs and a very efficient wait staff. The dinner was a big success and we were very well pleased with our visit. read more

I always get the virgin Miami vice here. The service is always great. All the employess are always pleasant. If you go to the bar the waitress Kyeem will provide excellent service evey time! read more

Red Lobster - Miami vice - Seafood Near Me - Concord, North Carolina

I haven't even left the restaurant yet and I just have to talk about my experience here. From the time we walked in we were greeted with a smile from Andrew. But let me tell you about our waitress Celeste! She is AMAZING! She was friendly answered all my question and handled my lobster with care. She was super friendly and personable and I will come back just to have her as my waitress! read more

Red Lobster - Seafood Near Me - Concord, North Carolina

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Great Costumer service! Our waitress was always checking on us, filling our drinks, very friendly, great attitude. Our food was on time, but I feel that was missing some flavor. Overall we had a good family time celebrating our princess birthday. I will recommend this place to friends and family. read more

Red Lobster - Bar Harbor Lobster Bake - Seafood Near Me - Concord, North Carolina