Best Server Ever We had a birthday dinner for my Mom. My niece and her 3 baby girls came - 2 six year olds and 1 toddler almost 2 years old. Mitch was our server. He was so patient and considerate of everyone. The girls loved him! He was kind, polite and professional. He talked to the girls with ease and helped them with anything they needed. It was a wonderful dinner thanks to this amazing server!!! Thank you so very much. read more

slow service on a sunday around 4. they 100% reused uneaten crabs from other meals for ours. waitress was not very talkative/ quieter voice. read more

This is my second time in 2 years that I've dined at this Red Lobster. The 1st time our cocktails were made so badly we couldn't drink it. Tried many times to get it corrected, they didn't remake it they kept tweaking it. I was so spicy it was undrinkable. This visit everything was mediocre and again our mixed drinks were poorly made. I did not complain to management because we had a good server, polite and attentive. The place wasn't busy, possibly 1 table in each section had some people. Very disappointed because I've always loved Red Lobster. First time I didn't take pictures, wasn't impressed. read more

We celebrated our 25th anniversary and Jordan was our Server! I can't say enough Positive, Glowing remarks on this young lady. She is attentive, professional, polite and her attention to details & making sure all is happy with Food etc goes above a 5 star! She is an exception and Higher up Management should realize how valuable of an employee you have. We will ALWAYS ask for her everytime we visit. Jordan you are a Wonderful young lady. In this day and age with younger people which I call the me,me,me attitude, Jordan is an old soul in a young lady her age. She is just the BEST! Pleasant, Positive and a true POWERHOUSE read more

Red Lobster - Seafood Near Me - Hagerstown, Maryland

I'm here for a few days and decided to order some crab legs for delivery, sure it's a gamble but I wanted them, you know? I was also in the mood for some cheddar bay biscuits but I didn't order them since I knew they'd go to waste. Well, some sweet person included 2 biscuits with my order! The crab legs were big and tender, broccoli was perfectly cooked too. So surprising for delivery. Thank you to the person who packed my bag with crab tool, bib, wet wipes and cutlery. read more

10% coupon I was thinking about this. I had a coupon in email but then clicked on one of the 2 nearest me, to get the coupon I'd have to spend at least 40 bucks. Then I got to pickup and delivery part where it says I have to spend at least a hundred dollars. Nope. read more

Mid, so mid. The most mid- mid-middy mid mid food ever, it's so mid, it's a place alright, did I say it's mid?

Just what I wanted. Nothing more. Nothing less. Brussels Sprouts were delicious. Service was quick. Decor needs updating. Badly.

We've dined here several times and service is always good and food is also. Today there was a noticeable unpleasant odor in the area when you first entered the door and also in area where you wait to be seated. The restrooms are clean but again very unpleasant odor. Not cooking odor but very offensive. If I were the manager I'd invest cleaning procedures and put air fresheners in the bathroom. Our server was very pleasant but seemed a little overwhelmed due to being short staffed read more

Always get a good meal when I eat here. Good service and prices reasonable. Wait staff accommodating.

I am so surprised by all the negative reviews as we go here often and always enjoy our meal and service. The waiters are especially attentive and friendly and go out of their way to anticipate your needs throughout the course of your meal. Our food is always tasty and fresh! We don't go after 4pm so maybe the lunch scene is way better than dinner. Also, this restaurant is very clean. You can sit right by the windows and they will be spotless with no smudge marks on glass or dust on the ledge. The self check out kiosks on the table is very convenient as well. Definitely recommend coming for lunch. read more

Ate at this Red Lobster location for the first time today. It was delish! Lida was my waitress. She excelled at her job. Cheddar biscuits came fast. Caesar salad was very fresh. My meal of shrimp:excellent! It was fresh, hot and perfect. Will go back after Labor Day for Shrimpfest. read more

Red Lobster - Seafood Near Me - Hagerstown, Maryland

They are forcing employees (read it's mandatory) to work Christmas Day without holiday pay. The seafood comes frozen and is processed in India. Furthermore the company subsidizes the bartender and busboy pay by making the waiters tip out to them, sometimes causing the waitstaff to lose money. read more

We ordered a dinner for pickup tonight. They forgot people's sides, left a baked potato plain that was supposed to have toppings, and the food just tasted kind of old. They clearly don't care about orders that aren't dine-in because they don't have to worry about facing their customers. read more

Hostess seemed hostile when she seated us and threw down the menus without saying a word. Terrible service. Red Lobster, the name itself, has deteriorated. Our steak was over done , and the service took forever. The waitress had no idea about the menu and we had to tell her how to do her job. My husband had the steak and lobster special and and we were asking her questions about the dish and she said " it was new and she didn't know anything about it." read more

Red Lobster - Salad was a disappointment after waiting twenty minutes for it. - Seafood Near Me - Hagerstown, Maryland

ordered the surf and turf for delivery...the shrimp showed up but no steak. When I called and told them they said that I would have to come get the steak. Terrible service would not recomend. read more

Took our whole group of 9 without much of a wait or an issue on a Saturday, they gave us 2 servers and for the most part they were good, they did manage to mess up on some of the food but were attentive and brought any extras we asked for. The food was good, and fresh, but half of our table got their meals while the other half waited an extra 10 mins for their food. Overall it was a pleasant experience for the most part and we had a good family dinner so it was worth the bit of wait and bit of mistakes. read more

Every time I have been here I have had good service. So they are definitely doing it right when it comes to customer service. The food the last two times has been pretty disappointing unfortunately. This last time I had the Maple Glazed Chicken dinner. The rice was cooked well, but lacked a lot of flavor. The chicken definitely did not look grilled. It actually looked like it had just been heated up. The glaze was overly sweet. It was very disappointing. The mixed drinks here usually have good flavor, but are mixed very light handed. I sat at the bar the time before this time to eat and watched the bartender making the drinks. Her shot pour was definitely less than a shot. So buyer beware for these expensive drinks!! This trip my friend ordered the Jack and Coke O'Nut special drink. It's supposed to be a blueish color and came out a pale green. Even the waitress said it was wrong in color, but served it anyway and did not offer to have another made. The coconut flavor was good and it was tropical, but not very strong. It's pretty disappointing here recently when you are paying good money for mediocre food and drinks. read more

Nice people but okay food, okay service. Cold biscuits and shrimp scampi. Mahi-Mahi looked like a bread stick. Surprise...... someone paid for our meal.. therefore.. nothing else to say but ..Thank you to that lovely person! read more

Red Lobster - Seafood Near Me - Hagerstown, Maryland

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worst experience i've ever had at a red lobster. served me my food and it tasted absolutely foul. i don't usually send food back but it was literally inedible. they sent it back and traded it for something else which was pretty good but nonetheless i wouldn't come back here read more

Typical Red Lobster. Average food but the service by Lida was exceptional. She is by far the best server there.

Now I typically don't leave reviews, but this was something that really stood out to me. First, let me say that the food and service I received today was good. I was in around 2:30, so the service was timely as well. However, that's where the pleasantries end. Whomever the woman that was yelling at their servers was needs fired. I assume management given her attire. Restraunt staff have been getting the short straw since covid started, and there is no reason that anybody in a position of leadership should use the tone and language they did to their staff. Absolutely appalling and I will not be dining with Red Lobster anywhere moving forward since it's safe to assume that someone in Red Lobster's management or corporate thinks this is the treatment that's acceptable to display against fellow service workers. read more

Endless shrimp....what more is there to say? Oh......BURP! Definitely a good value for the money. read more

Red Lobster - Seafood Near Me - Hagerstown, Maryland

I love red lobster's potato soup, but they served me some old soup today. It was brown and thick. Basically it was too old for serving, but the gave it to me. They served my wife a "crab cooler" drink with no alcohol, even though it's supposed to be an alcoholic beverage...our waitress was nice, but they sent her home early...... I won't be back at this location. read more

I've been to lots of Red Lobsters and this one didn't disappoint. Our server was Bri. She was attentive and pleasant. The good was awesome and I give the whole experience a read more

Food good . service good. Don't look up while eating! Ceiling tiles are horrid and need replaced. one is starting to fall down.

Servings are incredibly small and hugely overpriced. Service is lacking. This place definitely isn't what it used to be! Won't be back!

With the current events going on I try my best to make reservations or call ahead to be put on a wait list. I called ahead the manager said it would be 30minutes. I drove from Chambersburg to the restaurant and when I arrived was told it would be another 30minutes. We went to a different restaurant and I watched my phone for the text and 45minutes went by before I got the text. Horrible customer service... read more

This is, without a doubt, the best Red Lobster I've been to. Regardless of when we arrive, whether it be at 2:00 for lunch or 6:30 on a Friday night, we're always seated within 15 minutes, if there's even a wait at all. The food is always spot on and the service can't be beat. The wait staff is always knowledgeable of the menu and eager to offer suggestions. They've always made sure our drinks are filled and table is cleared when needed. Such a nice change from other chain restaurants. We'll definitely be back. read more

Placed an online order that my husband picked up. When he returned to the hotel, I checked the bag and 3 items were missing. How hard is it to check the receipt that is taped to the bag to make sure the entire order is complete before handing it over to a customer? I called and was on hold a while, finally talked to a manager who said "thanks for letting us know." My husband was on his way back to the restaurant to pick up the missing items. The manager didn't offer a refund or discount. Very inconsiderate and inconvenient. read more

My family has loved red lobster for years but this has definitely been a wonderful experience when you receive such wonderful service from Kiana. She demonstrated over the top service a d her politeful manner to my favorite keeping my drinks full. I wish I could take her to every restaurant with me you have a winner in her. read more

We just finished dinner here and it was a great experience! We were seated quickly (with a party of 2 adults and 5 kids, that doesn't happen often). The food was good and the service even better. The best part of our dining was our waiter. Jeremy was super friendly and polite!! Our glasses weren't ever empty and there wasn't a single time he came to our table annoyed or bothered. Thank you Jeremy for your great service this evening (and the biscuits!) read more

Our food was served hot and delicious, the service was good, and it has a great atmosphere. I got chicken fingers and when I lamented that they got rid of their delicious sweet n sour dipping sauce that I loved (long ago, I'm still not over it), my waitress suggested the Maple glaze. It was very good with the fingers. Great meal :) read more

My husband and I visited this Red Lobster last night for the endless shrimp. The waitress was great and was always there when we needed refills. The biscuits were great of course and the shrimp was delicious, we tried all of them except the linguine because we got full. The place was nice and clean inside and out. The only reason I didn't give a 5 star is because of the sides. We both ordered baked potatoes and they were both very dry and hard. The waitress did bring me mashed potatoes instead and they were ok and my brocolli had a big brown spot in them which I picked out and went ahead and ate. I think the side selections are very limited and I am really going to miss the coconut bites which are my favorite. read more

Ate there tonight. The food was absolutely perfect. My steak was done to a perfect standard for Medium-Well. My snow crab legs were fresh and juicy and the shrimp was wonderful as well. My kid's food and wifes food was also prepared wonderfully. Makayla was our waitress and she as sweet and pleasant as she was prompt and efficient. She even went out of the way to help us package up our food. Will return again soon. read more

Great service and endless shrimp was delicious. The cheddar biscuits are so addictive mmmm. Will be back!

Years ago you could rely on Red Lobster for a quality meal. I could not wait until Shrimpfest came around. The last few time we ate there my shrimp was cold and it just wasn't worth the money. The biscuits are still amazing and that the only reason I gave a 2. read more

Simple and sweet. Service is good, food is quality and I never have complaints. Pricing sucks but what do you expect.

This is one chain restaurant I don't mind visiting once in a while. Our service was excellent. Quality of food as can be expected. Size of crabs and lobster tiny bit price is low also. Their bread tasted just as good as it was over ten years ago when I last dined at a Red Lobster. read more

Spent 100 dollars just now and ordered online through their website. For me I got the salmon, Maine lobster, shrimp. Salmon was burnt. So I scraped off the top layer that had the grill marks then removed the skin off the bottom. Tried to eat the middle of the salmon but couldn't. Severely dry. You have to be really careful when you sear your salmon. Salmon Cooks extremely fast and it is best served medium rare. The chef was cooking it like a filet mignon or something. He was so concerned with the grill marks on the fish that he didn't care that he was putting out crap that was overcooked dry fish that somebody had to pay for and couldn't eat. The lobster was definitely overcooked by at least a minute to a minute and a half. Rubber chewy disgusting crap that's an insult to the main lobster. Maine Lobsters are sweeter more tender and just better and when you order and you're willing to pay for a main lobster you expect it to be juicy tender and glistening. Somehow they managed to ruin that too and it came maserated in a strange brown butter which is completely unnecessary. If you were going to cook it with butter why did you put more than a teaspoon on there and when you're cooking it you should be basting it as it cooks. The shrimp that my husband ordered with his crab same thing happen they boiled the shrimp separately and then macerated it after it was cooked or overcooked I should say because they were like little bullets. So after they cook it rather than just sauteing it with a little bit of butter they ruined it so you bite into the shrimp and you taste the shrimp bland no flavor hard chewy little rubber bullets with butter slapped over after it was overcooked. The crab was definitely also overcooked by about a whole minute and a half at least. It was halfway disappointing cuz here was still a lot of dry parts in there because of the over cooking. The shrimp that came on the skewers however was actually cooked appropriately that was the best part of all the entrees. The calamari was a big disappointment because they went through all the trouble to make this great light greasy fluffy but still crispy batter on the calamari and they did a really good job with that but the problem was then they throw all these juicy peppers on the top and so what happens with breading is it's soaks up whatever it's next to. so now you can't taste your squid all you can taste is the stupid banana peppers that they decided to put over the top for no reason whatsoever which by the time the food got delivered the calamari was now soggy and sitting into the juice and you couldn't enjoy it so you had to pull off all the breading just to be able to eat the squid. So why would you bother going to the trouble of frying to calamari and doing this great beautiful job with it and cooking it perfect and then you put it in these juices of these peppers. Why do you bother frying it when you're serving it soggy and you're putting all this wet crap over the top of it? They could have very easily put the peppers on the side in a side container. It just doesn't make any sense what are they doing at this Red lobster. These pickled peppers and they're completely wet and so destroys the batter off of all the calamari. It's very hard to pull off grilled fish if you don't know your cook times or how to do it so they need to offer a different option like maybe a skillet cooked salmon because they can't grill it right that's for sure. Cook it skin side down you don't start cooking salmon on the top that's how you dry it out and mess it up. First and last time I will eat from here. The chefs there work with all these expensive ingredients and they messed them all up so what's the point of paying these people. My cat that loves salmon on occasion walked away from it she couldn't handle it. When animals will not eat your food you have a problem. I do not recommend eating here find another place that has fresh seafood that can cook it to perfection or buy it fresh yourself and cook it at home yourself. We had to throw our food away. Off to get sushi now. These people don't know how to cook a piece of fish. read more