My husband and I had dinner here last night and it was amazing. We partook in the Crab Fest menu and the lobster and crab legs was so moist and sweet. Our server, Elijah was so on point. He was very attentive and professional. The food was phenomenal, we had a wonderful time. Great meal and adequately priced. Wonderful setting to celebrate any occasion! read more

Red Lobster - Study hard - Seafood Near Me - Oak Lawn, Illinois

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This used to be my go to place but lately it has an old fish smell and the tables are grimy, maybe a good deep cleaning of the carpets and steam cleaning of the tables will help. read more

Server didnt show any effort or care to our problems said sorry while looking off into the distance. Soup was like jello. Didn't get drinks Completely ignored us. Feel discrimnated against, completely blew off me and my significant other multiple times.had to walk up front and it seemed like I was interupting the girls gossip, could have certainly gotten better service from a mcdonalds. Didn't show any effort to fix the mistake. Waste of time and money. read more

I enjoyed it. Good service food was good and the wait staff was nice even took time to show my kids a live lobster out of the tank.

Hey. It's Red Lobster. Serves its purpose. Yummy but stingy servings of their soups. Staff has always been very kind & polite. Good for midweek lunch. read more

Wow! What a mistake coming here. Waitress takes your order, brings the salad, 2 minutes later here comes the main entrees. Steak was rare supposed to be medium rare, no water brought to the table, just plain bad service. Will not be coming back anytime soon. read more

This was by far the best Red Lobster experience I've had in quite a while. We sat in Jessica's section.

Service was terrible Waitress Jovanna had a terrible attitude Seats and table weren't clean Waitress didn't take empty plates after placing more stuff on the table Rarely can to check on us as we ate Just an all around bad experience read more

Crappy slow service, crappy food, and very, very poorly managed. This used to be a great location to dine, but it has gone way down hill over the years. read more

Went to Red Lobster to celebrate Mother's Day on the following Tuesday after Mother's Day and really enjoyed myself! The prices were reasonable and the food was perfect. The manager came over to our table and we all had an awesome conversation. The manger showed us pictures of her beautiful family! It was a very awesome experience for my mother, sister and myself! Thank You we needed it! read more

We really enjoyed our dinners, the lobster bisque was delicious. However, it feels like every time we stop in this location, we're eating in Romper Room. There were screaming kids all over the dining room, and as usual, the parents did absolutely NOTHING to quiet them. Some were even running around. Would hope that wait staff would have intervened and at least asked parents to keep their children in their seats, let alone to quiet them from screeching at the top of their lungs. This isn't the first time we've had this happen at this restaurant/location. read more

My husband loves Red Lobster and even though I think it's the McDonalds of seafood, I obliged his request to order for dinner tonight. He came home with what I would call garbage. It clearly had to be something they planned on throwing out! Fried shrimp were hard as bricks, shrimp Alfredo had a weird smell, my pie looked like someone stuck their finger in it, etc. He went back to the restaurant and returned with food that was not much better. Shrimp was still hard and dry (was supposed to be Nashville honey coated). Highly disappointed! I told him please don't ask to order from this place again! read more

I've experienced much better. The food was good, everything we ordered was cooked to satisfaction. The waitress we had was SMH! I don't know if she was just new or nervous. Better training I would say is needed. She didn't have any change and was very adamant about not going and getting any. Normally I pay with my cc, but today was different. I would visit Red Lobster again, just a different location. read more

If i could've given no stars, that would be accurate. By far the WORST Red Lobster I've ever been to. My daughter & i went out to take advantage of the crab lovers fest. The food that was brought to our table was old, cold & disgusting. When we brought it to our servers attention, he whisked it away promising to make it right. When he returned he brought the same food he took away only this time it was hot. Like we wouldn't notice. The place is dirty, it's water in the salt shakers & the butter is watered down as well. Save yourself some trouble & eat else where. read more

This location does NOT like to wait or serve WHITE people!!! My husband and I came in yesterday, 8/27/19, around 4:30 for his birthday. We were sat down at a long table by the kitchen after a few minutes wait. ...Manager sat us down (I think she was the manager, since she had regular clothing and not a uniform) and was told someone would be with us soon and to enjoy. We waited and waited and waited. Finally after 15 minutes without anyone greeting us, I flagged the hostess as she walked by and she just said okay and went back to the hostess stand in front. All the while people who were seated after us were already served their drinks and salads/appetizers. After another 5 minutes, we got up and left but I did stop at the bar to ask the bartender if he could call the manager and he just looked at me and said he REALLY needed to get this order in first. Seriously? that is more important than an upset customer asking for the manager. This is the 2nd time this has happened to us, if Red Lobster does NOT want to serve a WHITE couple, they should make that know when people walk in the door. I would not have returned when this incident happened the 1st time but my husband wanted it for his birthday!!! I also called the restaurant once we left (we were in our car in the parking lot) to speak to the manager and I explained what happened to her but once I asked for her name, she pretended like she could no longer hear me. You could hear someone giggling in the background and finally we heard her comment to that person, "Oh, I think they finally hung up" and the laughed herself. What GREAT customer service!!!! They need to train the staff and let them know that ALL American money is good regardless of what color the patrons are!!! read more

I was a fan of RL but this location on SW Highway is terrible. I ordered my usual which is shrimp pasta and fried shrimp and it was TERRIBLE!! I would usually go to the one on 51 Pulaski but my mom was saying lets go to this one since we were out this way. It was a waste of money and time. The service was bad. The food was really oily and the pasta had no alfred sauce on it just butter... I will never return to this spot. First time shame on them. Second time shame on me. read more

I always have a good experience at this Red Lobster. They were short staffed yesterday and our server still did an excellent job. Many people were complaining but I think some people are just difficult, because you could clearly see the staff working their behinds off to keep everyone happy. The food was good as usual and even though they were understaffed, we only waited about 10 minutes. We will be back again! read more

First, I'm only giving it one star because I cannot give it negative 5 stars. In my twoscore+ years of living, I believe this is the WORST restaurant I have ever had the pain of patronizing. First, the wait for a table was greater than an hour. But hey! no worries, come to the bar and be treated like crap by the barstaff who think it is a higher priority to wipe up the mess on the bar they've been neglecting over simply giving you a drink menu! Then, when you order an appetizer because you're starving, they, and I quote verbatim, "completely forgot" your order. And then the tasteless "appetizer" arrives...on a plate of wilted lettuce! Finally we get to a table and the waitress sits down with us! Uh, this isn't Ed Debevic's. But that's the least of the concerns. After having given us all of a minute to decide on our meals, she 'cops an attitude' in response to our polite response of "We'll need another minute". Oh ok, I, your paying customer have to wait an hour just to sit down yet you get an attitude when I'm not done looking through the menu? Anyway. The waitress continues with her lethargic and dismissive service up to the very end until she brings the bill (which I had to ASK for even though I had already requested two "to-go" boxes for my wife's and my food!) The waitress doesn't even begin to be kind or friendly until she brings the bill, figuring now it's time for her tip! I have compassion for folks who live off tips. I don't like punishing them because that is their direct pay. But despite conferring with online friends who together suggested I not give beyond 10%, I just couldn't bring myself to tip so little. So I give her 14%, truly a historical low for myself. But here is the WORST of the WHOLE story: I got FOOD POISONING FROM THE MEAL! Do you hear me? If you read nothing else I've written here, read this: THEY GAVE ME FOOD POISONING. I think that says it all. read more

The biscuits were as usual fantastic. But the entrees were down right disappointing. I got the cajun chicken alfredo and it was kinda salty and just all around pretty mediocre. My mom got the surf and turf and for the price of it, it was not worth it. Some lobster was over cooked while the other was undercooked. The steak was very poor quality and to top it all off as we were ordering the waitress even said "im not sure if you wanna get that our chef isnt good at cookin those items"..... Seriously?!? I think its time they got a new chef than especially if were walkin outta there paying damn near 60 dollars on the meal!!!! I defintaly wont be going back here because the food IS NOT WORTH THE MONEY!!!!! read more

I'll start by saying I don't normally go to chain restaurants, and a visit to Oak Lawns red lobster reminded me why. It was filthy! There was so much dust on the lamp above our table, I'm sure some ended up on my food. They didn't have any lobsters in their tank, yet it was full of murky water. Our waiter disappeared after taking our order, and I desperately needed another cocktail- which was so disappointing I switched to Stella. My steak was over cooked, so it was basically like eating leather. And my lobster had a funky smell. It was my sons bday he loves seafood and because he's never had red lobster he wanted to try it for his bday dinner. I felt terrible he didn't care for his food, the best part was the biscuits- duh. Needless to say even my 8 year old foodie agrees, there are so many better options for seafood in the city. read more

This server Shay was TERRIBLE! They brought out our salad, it was the smallest salad ever. They brought soup, the spoons were dirty. They brought our food, the orders were wrong. Shay showed no care that everything was wrong. Asked for condiments, they never brought it until my meal was completed. This lady lied on her manager and even the manager was shocked! This is thee worst restaurant and service was terrible! read more

I don't know why I love you but I do! Especially the 30 shrimp deal. There is nothing better than their shrimp scampi. Something about butter and garlic makes me happy. Also you have to love a margarita or pina colada that comes in a 32oz glass. (Think the Big Gulp of the alcohol world.) These also come with a sidecar shot of liquor! Yes the prices are kind of steep for liquor, but you only really need one of these! The service at this particular location is nothing to write home about, sometimes bordering on rude. read more

Wow, tried this place again after a horrible experience last time. What were we thinking??!! Incredibly slow and rude staff, food was literally cold and inedible. Don't walk, RUN from this poor excuse of a restaurant!! Completely ghetto! read more

We go to Lobsterfest multiple times every year and this year is one of the worst. I am highly dissatisfied with Red Loster because it seems they have lost their quality control.Once seated, it took the cocktails over 15 minutes to arrive and they weren't mixed properly. We ordered top shelf margaritas, strawberry and rasberry, and they weren't even mixed. The mixture was poured seperately, and the extra shot was not included that makes it top shelf. The biscuits were very doughy and cold, the lobster tails were hard, as well as the pasta. To top it off, there was a piece of glass in my margarita and the General Manager only reimbursed my cocktail, and not my guest. They both should have been reimbursed because after finding the glass in my drink, she didn't want hers either. This was a horrible experience. read more

So my trip to Red Lobster left a lot to be desired, but I am trying to figure out if this is due to the location or the overall downhill of the chain restaurant. I love seafood and Red Lobster used to be a decent restaurant I would enjoy going to, but as of recent I haven't been enjoying my time and this particular trip was a real let-down. My boyfriend got some gift cards, so we decided to use them and have a night out. They added some new things on the menu that my boyfriend was excited to try. He got the lobster Alfredo and I got the 4-course dinner for 17.99 which comes with salad, soup, entrée, and dessert. Both came with a salad, which was as good as salads go, so I have nothing to complain about. However, the creamy potato soup tasted like it came from a Campbell's can. This is disappointing considering I could heat it up myself for a lot cheaper. The lobster Alfredo sounded amazing, but was a huge letdown. The sauce tasted like it came from a jar and the noodles were over done. The one good part about this dish was they gave you a healthy portion of lobster. My entrée was the garlic shrimp which was pretty tasty compared to the other things we ordered. But, there was a bit of a mix-up. When ordering I asked if I could get a double baked potato as I had gotten many times in the past at Red Lobster. I don't mind if they don't do it anymore since I know Red Lobster has gone through some changes, but he brought me out two baked potatoes instead. This wasn't what I wanted, but I understood the mix-up since people don't ask for double baked potatoes all the time. The irritating part came when he had no idea what I was talking about. I explained the mix-up, but he just could not wrap his head around the idea. I had gotten it at this very location, so I know they at least used to offer it. Eventually, I gave up and assumed the cook probably wouldn't know what a double baked potato was either, so honestly what was the point in fighting for it. He didn't charge us for the extra potato, so I can't complain too much. The brownies also tasted like they came out of a box that I could have easily made for less than $3, still tasty though. Overall, I'm not itching to go back and was really disappointed. The food was worth 10% of what it cost and the service was as lackluster. I just expected more. I hope this was just the location and not the chain because their cheesy bread rolls are still bomb. read more

Don't know if it's the carpet for the seats but the place is really musty .

I was at your establishment today with my daughter and granddaughter and the waiter was Terry R., he was not professional at all. He did not mention the substitute for the salad we had to hear it from another waitress. There was two items on the menu plus one side and he charged us for one of the items. My granddaughter asked for butter for her shrimp and he just sighed before he brought it as if he did not want to bring it our table. Out bill was $88 plus dollars and the service we received was terrible. read more

We were quoted 20 min wait upon arrival and waited 45 mins. It's 5pm on Valentine's Day so I tried roll with it. After getting a table the server did not come for about 14 mins, now I'm getting upset. He came by and was very nice so I tried to let it go. He set us up right away with drinks, plates, biscuits and my salad order, a plus! The food arrived, my order was messed up and had to be remade. My son's food was good. My boyfriends dinner was a mix. Some hot, some not, some with great flavor, some bland. My food did not come back until after everyone was completely done eating and it was missing lettuce, tomato, onion, tartar sauce! No discount on the bill, no I'm sorry, no manager stop by to check on us, no dessert offered. So yeah, I've had better dinners. read more

I never take the time to review restaurants but my experience at this location was exceptional. The hostess: I regrettably did not receive her name and I can only describe her as having light brown eyes. She was very accommodating to our party of 8, seated us with no wait time on a Saturday evening, kindly informed us that this location accepts reservations, and was overall very personable. The waitress: Our waitress, Destiny, was simply amazing. She was very attentive without making anyone feel rushed. She refilled our drinks when empty, patiently took our order, asked if additional condiments or utensils were needed, and asked how my mother's birthday dessert should be prepared when she was away from the table. The food: Great! All the seafood dishes had a copious amount of seafood. All warm dishes were hot and cold dishes were cold when placed on the table. There are a few Red Lobster locations closer to my home but I'll make the 45min drive here again and again. To the staff, thank you for making my mother's birthday dinner memorable. read more

I like Red Lobster's (as a chain) food, but this Red Lobster just has terrible service. I went there with my 4 year old son this last fall. It wasn't very busy. The waitress was nowhere to be seen for most of the dinner. When the waitress brought my soup, she slid it across the table to me without stopping, which would have been pretty impressive if it hadn't been the wrong soup and since she didn't come back again until the very end of the meal, I had to wait to flag someone down to find her for me. She eventually brought the correct soup. Sometime between soup and our meal, my son had to go to the bathroom. We weren't gone for more than a few minutes and we came back to find our table being cleared off. Upon seeing us the girl clearing it told us we had left our stuff (ya think?). She apologized and gave me back my half eaten soup but took all of the silverware so I couldn't eat it. Eventually someone totally different brought our food, but still no silverware and I had to find someone else to ask them to please bring us silverware. The food was okay. I spent more time staring at it than eating it. I'm not really one to speak to managers but this experience was just crazy bad. The manager treated my experience as I would imagine a stereotypical used car salesman would. He just smiled and nodded, gave a half assed apology and full line of excuses. read more

The WORST location of them all! Horrible service...which is everything to the dining experience. For some reason, I constantly give this place chance after chance and I officially declare I will never go back. I had to ask several waiters for a glass of water. ONE glass of water...after about 45 minutes of waiting for ONE glass of water I found the manager and asked him for one..25 minutes later someone FINALLY came with some water but I was on my way out the door. That was only the tip of the iceberg with the dinning experience. If you can, go to a different location. read more

Came with bf for lunch. Salads came out and a roach walked across the table with it. When the waitress brought out our food, we politely told her no. Keep it. Told the manager and left. I will never return. read more

Love this place but they need to hire more staff! At first I thought it was poor customer service but then realized shortly that there's very few waiters especially on a Friday night. Either corporate or the managers need to get it together and stop being biased to certain red lobsters. read more

I came with my grandma and my two little cousins, we had Rayshaad (im sorry if i spelled it wrong) He was absolutely amazing. He made the experience the best we've had at a restaurant ever. Food and drinks were amazing too! We will be back! Our server took care of all our needs and we could tell he actually cares too. Sweetest guy ever! read more

The waiter was very unprofessional! The food took about 2 hrs, the waiter was also unaccountable and ignorant to her surroundings. The worst service ever! read more

My boyfriend and I went on a busy Sunday afternoon when every body and their church going grandma was there. Our wait was an hour as expected. We both ordered the endless shrimp. The food was exceptionally good. Our service is what made me rate this with 5 stars ..... Our server Melissa M took very good care of us. Even though she was beyond busy with all the endless shrimp orders from all of her tables she made sure to provide wonderful service!!!! read more

Sometimes, a dining experience can be a "make or break" experience all from a server. This was one of those time. Our server, Anwar, was amazing! He was friendly, attentive, knowledgeable about the menu. The food was good. It was typical chain restaurant food. Consistently tasty. I just really appreciate when I have an amazing server because it's not an easy job. read more

Red Lobster is well know for there seafood and biscuits..My family and I eat here yesterday and was very disappoint with the food. The food was bland and the biscuits were fresh but over cooked and hard as a rock. It will be a long time before we visit here again. read more

Awesome food and SUPER AWESOME WAITSTAFF!!! They RECOGNIZE that many of us work and have a set time to return to work! I just wish I could afford this rapid and awesome service every day! RL gets pricey rather quickly. read more

This place gets five stars because of the service we received. We had five kids in our party and Denise was extremely patient and friendly. This was probably one of the best experiences I have had in a restaurant. Thank you Denise! read more