Personally, I am not an advocate for most large chain restaurants, so this will be one of the few reviews you will see of mine for a chain. With that being said, what can I say about Red Lobster (RL) that hasn't already been said. You get what you expect to get at Red Lobster. The food is good, not particularly great, and is slightly overpriced for the quality. I had the skewered garlic shrimp, while most individuals in my party ordered the snow crab. The shrimp was well cooked and season but ordinary. Personally, I thought that the side dish of rice was the highlight of my meal. It was well seasoned and textured. The snow crab, which I had bites of, was good! Dip it with a little bit of butter, close your eyes, chew and voilà, you're at a 5-star seafood restaurant. The service was good, we dearly promptly and proudly. One of the seafood specialists seemed mildly condescending, but our waitress was well spoken and kind. This particular location had great artwork, interior design and lighting, all of which I was pleased to dwell in. All in all, RL is what is, and they know that. You can expect good food that is slightly overpriced. RL bats 5th in the batting order. By that I mean, they don't hit many homeruns, but they consistently get on base. read more

Red Lobster - My friend's pound of snow crab! - Seafood Near Me - Phoenix, Arizona

Kind of confused. We went in at 11:30. Not busy except they were setting up for a big table. So we had a wait. I looked around and didn't see my favorite servers. I asked the gray haired woman if Roosevelt would be working. He's our favorite and told us Wed. was his scheduled day. "Nope" she said. Then I said it looks like you're short of servers." I THOUGHT I said it pleasantly. She said "You don't get out much, do you?" Well, crap. We'd been there 2 weeks previous. read more

I am absolutely disgusted at the situation my family and I had here this evening. I was the first to arrive and was seated while waiting for everyone else. Once everyone arrived we started to order. 1. Jesse the waiter nice guys but seemed like he completely forgot about our table 2. Half of the food came out while everyone else waited 15-20 minuets for the rest of the food 3. ALL the food was cold! 4. Broccoli was gross 5. Lobster tails were so dry! 6. Asparagus was mushy, small and wrinkly After asking to speaking with manager he did come and apologize a long with remaking some of the food which is nice. But for how much each plate cost we shouldn't have had these issues to start with. We will not be returning to this location. read more

The food was mediocre, but our server, Anthony, was AMAZING. If not for his wonderful attitude and attention to detail, this would have been a forgetful night. Red Lobster needs to get rid of "white fish" (pollack) all together. Worst fish I've ever had. The Patron Margaritas were amazing. Went early, seated right away, but like MANY businesses right now, understaffed. Service 4 stars Food 2 stars Try something not fried. read more

Our service was great and the meal very good. My sons steak was cooked exactly right. He had surf and turf and I had fish and chips.

Low expectations met. Had to spend the gift card, so we reluctantly came here. The Mahi was surprisingly good. Not great, but good. The rest of the family was leaning towards being disappointed by their meals. Side requested was grilled mixed vegetables. Meager and lame! Come on! How do you screw up vegetables. Spoke to manager who ended up comping the meal, admitting their vegetable sides suck. I asked him why not fix that? Said he'd bring the complaint to his higher ups. That good attitude and the good mahi earned 3 stars. Would have been less otherwise. read more

Red Lobster - Mahi good. Vegetables side lame! - Seafood Near Me - Phoenix, Arizona

Third time I gave this place a chance as it used to be a special treat and one of my favorites. Tonight our visit started with mediocre service, and continued with mealy shrimp, over cooked food, the wrong order, an inability to get drink or bread refills. Left 3/4 of my meal. No point in a take home box. My Campbell's soup was far better. read more

Very disappointed! Horrible customer service. Waited 10 before anyone came to help or even said hello

This is the first time I ever felt compelled to write a review but I sincerely had the worst customer service and experience I have ever had with curbside especially during a time like this . There is enough meanness and hate going on with the Rioting and Violence to be treated like this when you come out to pick up a meal you worked hard for. You know I left Red Lobster in tears because I couldn't believe the BAD service and disrespect I received from 3 employees including the manager, who didn't even offer an apology Vubuvb. Bubble Lmnkfor leaving me outside waiting for my food for over 20 minutes after I checked in. Red Lobster use to be my favorite place but after being treated like I don't matter made me not ever want to go there again. Manager on duty today at Metro Center's Red Lobster my read more

I had to throw most the food away. Only thing that was good was is the mashed potatoes And biscuits read more

Red Lobster - Brussel sprouts upper left. That dark looking substance it's supposed to be Brussel sprouts. I'll lobster was tough And an edible. - Seafood Near Me - Phoenix, Arizona

Came here for a work lunch with our crew. We had ordered our food in advance as we are on the clock and on a deadline. Upon arriving the host told us that ordering in advance is impossible. And left us to seat ourselves. He never went to check with the kitchen to see if our order had in fact been received. The manager came over and was surly with our colleague who had placed the order. When people are saying they have an out the box or unorthodox order perhaps take the time to listen to them and to help instead of simply repeating "We've never done this before". My lobster rolls were dry. But, the waitstaff was amazing. In short - management needs some interpersonal classes or one of the fab waitstaff can step up to the plate! read more

Took my kids on a dinner date last night! LOVED my server ... His name is Roosevelt and he was awesome and amazing..... Super attentive and warm hearted! The food was ok but the service was stellar! ThAnks Roosevelt!!! read more

The host was cery rude, and bluntly told me that my online order willl be delayed a FEE MINUTES, well after and 35 minutes after my food should of been waiting i get ask what I am diing here. Like wtf? Why is this place in business with this service. Terrible experience. They were not even busy. The Food was amazing though read more

Our "curbside pickup" left a lot to be desired. Bill was for $94. Scheduled it for 11:30 AM. No one at "pickup window". I went inside to the bar, and waited after arriving promptly at 11:30. I saw 5 staff members of which one belatedly inquired to my needs. Food finially arrived and I took it to the car only to discover I received a cup of Clam Chowder instead of a bowl of Clam Chowder. Back to the bar! Another wait. Also paid extra for a "brussels sprouts" side. This side side consisted of a measly 6 Six! pieces! My 11:30 pick up was inreality a 11:47 pickup. Left a bad taste in my mouth and I am unlikely to reorder from this location. 10220 N 28th Dr. read more

Went yesterday around 5:30 for happy hour. We sat for a while with no greeting. As more time went by we were given the electronic machine by an employee who said absolutely nothing to us. After waiting and waiting we left. The time we were there at least 6 employees walked by us. Not one was interested in giving us service. Managers I have emailed to your posted links twice and never get a response read more

My husband and I came here yesterday to celebrate our wedding anniversary. We gave our order to the waitress. A little while later she came back to the table. She gave us the cost of our plates. I was completely thrown off seeing how we had just placed our order and hadn't received the food yet. I asked if she assumed we could not afford the food. Her response was she wanted to make sure we could pay for it before giving our order to the kitchen. That was completely uncalled for and disrespectful. read more

Food is what you'd expect of a Red Lobster, but what I find odd about this place is its location; it's in a REALLY ghetto part of town. But whatever, location aside, the food is alright and I would recommend Yelpers to come try out their dishes. The complimentary lobster bread or whatever it's called is really good. read more

Red Lobster - "Bar Harbor lobster bake". Anyway it was good. - Seafood Near Me - Phoenix, Arizona

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Food was awesome as always. But I ordered from grub hub & didn't get the 6 extra cheese biscuits I ordered..and paid for. This was not grub hubs fault. Whomever packed the order messed up. #cheddarbiscuitsaremyfav read more

in·com·pe·tence The inability to do something successfully; ineptitude....... I ordered via Door Dash after my Mom saw a Red Lobster commercial. I just had her move in with me after my dad passed and thought what the hell, lets try ordering lobster and crab legs for delivery. Well, after ordering I called and spoke with a manager named Jennifer to make sure we would receive the necessary condiments for one to enjoy lobster, crab legs, shrimp and fish as we just moved in and our fridge was completely empty. Jennifer actually seemed annoyed that I was calling asking to make sure we would receive butter, cocktail sauce, tarter sauce and made a sound when I also asked for salt and pepper. Again, we literally just moved in so I had zero condiments. Now when ordering lobster and crab legs one would think there is a higher standard for meal preparation and one would think after talking directly to a manager who guaranteed she would make sure we received everything, that we would actually receive everything. I mean it isn't rocket science, its frickin sauce. So much to my surprise, I was shocked when I started unpacking the most expensive delivery meal I have ever ordered. Crab legs NO BUTTER, lobster NO BUTTER, shrimp 1 NO SAUCE, shrimp 2 NO SAUCE, baked potato NO BUTTER, NO SOUR CREAM. Salt and Pepper? NOPE! Side order of potato soup....NOPE! Called Red Lobster and spoke with Jennifer who stated she in fact did not personally make sure my order was correct, delegated it to the bartender. There ya go girl, throw your team under the bus. Now it is after ten and too late to get a new order, Jennifer doesn't even offer me a dozen cheese biscuits but tells me she will refund 100% to us and says she has to call Door Dash. She calls me back at 10:40 pm to tell me Door Dash would be calling me to refund the money. Great, I am starving and its a school night and I have to wait for a call. Of course nobody called. I called back tonight and spoke with a male manager who was your typical "well I wasn't here" incompetent guy. So then I try calling Door Dash and they have no number on their web site. How incompetent do you actually have to be to screw things up this bad AFTER the fact I asked for it be right????? read more

We stopped in late in the afternoon on a Sunday, so it was very quiet. Some food was great - some was so bad as to absolutely be inedible. The good: Lobster Alfredo (excellent), Steamed Mussels (excellent), coconut shrimp (OK). The bad: everything in the lobster boil feast. Corn (terrible) Potatoes (terrible) Smoked Sausage (bad) Lobster Claws (inedible). The meat in the claws seemed like it was completely freezer burnt. It was rock solid and could barely be cut with a steak knife. It was impossible to get it separated from the membrane in the middle of the claw, so there was really no way to eat if if you wanted to. Very disappointing when you are hoping to eat (and you're paying for) good lobster. read more

Worst experience ever... First, we waited 45 minutes to be seated and there were only 2 people ahead of us. They were sending text to call you for your table. They never sent a text. The host tried to make it sound like it was my fault. But when I showed him my texts he was embarrassed. 2nd we waited 25 minutes for our food. The waiter kept saying that they were waiting on the Crab (WE ORDERED THE ULTIMATE MEAL) the food finally came. Everything was cold except the Crab. I normally would have sent the food back, but because I was late for an engagement I just left. Will not go there ever again, and I recommend that no one else should also. read more

Really poor quality for the price. Crab legs were a huge disappointment yielding only 2 ounces of meat for 1lb price. Clam Chowder was all broth and sandy. Progresó soup much better. They forgot part of the order and I had to drive back. read more

Service was prompt and attentive. Cheddar bay biscuits were delicious as always, but I kept myself to just 2 so I wasn't full before my meal. Stuffed mushrooms were pretty good and well seasoned. Brussels sprouts were a tad undercooked and needed salt. Asparagus was cooked perfectly but needed some seasoning. The lobster tail was overcooked and had a rubbery consistency. The shrimp was also overcooked. French fries were well seasoned and crispy. Crab legs were the star of the show. Delicious. All in all, a decent seafood dinner at a chain restaurant. read more

I used to love Red lobster but the past few times I have went there the quality of the food has went way way down I haven't even had too many chances Thank you on my recent visit I went with my family and we all ordered a few different items my end lobster was rubbery and unedible the server offered to have it remade and she went with a grilled lobster tail and still very tough I ordered the crab legs there was no meat in the crab legs at all quite a disappointment my uncle's steak was requesting medium rare came out well done had to send it back and then it was brought out too rare I will not return to Red lobster I used to love this place The server was very apologetic and offer us free dessert but we declined read more

Ok I really appreciate Red Lobster reaching out to me for giving them another try so tonight I did curb side pick up again. Ordered dozen biscuit, hush puppies, soup and coconut shrimps. This time when I texted them they came out within five minutes. Awesome. Thanks again for the great service. Food is already great here so I don't have to say anything about that. read more

This place is HORRIBLE... I ordered delivery, delivery time was almost an hour, ok, no problem.. 40 minutes after the delivery time I call to cancel the order and get placed on a 10 minute hold.. I hang up and call back, just to get a call center and some ignorant person unable to convey a coherent sentence... After cussing her out she sends me to a manager that never picks up... So am I just supposed to forfeit my money? Get it together, you're nowhere near the only option... Edit: I have no idea why they'd send a half complete link for more details... Just more incompetence displayed, smfh.. They literally have my name, phone number and email address... If you wanted details you could use one of those methods, the address you provided does NOT exist.. read more

I haven't eaten at Red Lobster in two years. My husband and I went out to eat there yesterday around 4:00pm at the Metro Center location. This used to be our favorite restaurant. I really don't like leaving a negative review, but we were extremely disappointed in the quality of the food. The prices have gone up and the quality has gone down. I do have to say that the waiter was very courteous and professional. He even offered us free ice cream dessert as an anniversary gift. I understand help has been hard to come by due to the pandemic etc. But do feel very disappointed in the quality of the food. ..more so than the cost. We understand restaurants have been struggling. read more

Awesome experience to say the least. Our server Dominique was probably the best server I've had in awhile. We were a party of 6 who all brought on the all you can eat shrimp. I have to say, he brought his A game with a smile because we asked for a lot of things throughout the stay and he never forgot anything. Waters and beverages were always filled and always had shrimp at the table. Attentive, friendly and fast. Furthermore, I know it's an old establishment so I expected the bathrooms to be musky and somewhat dirty. Not here, the bathrooms were completely clean and didn't smell bad. A+ to the ones that clean the restrooms. I always say clean bathroom equals clean kitchen. I'll for sure return, thanks guys! read more

Thank you Red Lobster management/staff for always being so wonderful. Finding the perfect seating arrangement with my power wheelchair and my guest can be tricky. I appreciate how accommodating and helpful you all have been. Your staff makes each visit so pleasant so thank you. The food is great and the service superb. I look forward to returning. read more

The food was awesome so the kitchen definitely works well. However, the wait staff and the manager need a refresher course. Drinks were served - mostly iced tea in our group - but there was a wait of at least 15 minutes for sugar. Plates were brought to the table but another 15 minute wait for biscuits. The servers did a fair job on bringing out the salads however, one or two were never brought to the table. The entrees were excellent but, again, anything asked for required a long wait. The manager was obviously defensive and was quick to made excuses when asked a question. Though we had called ahead about seating and asked for separate checks - we are friends not family - apparently all the meals were added together and there was a very, very looong wait to get each check with a number of errors. It will be a very long time before any of us return to this Red Lobster. read more

Called this location 4xs within 5 mins at 602.943.1163, phone constantly rung with no answer. Drove over to the location and asked the hostesses to verify the phone #, she read the same on off to me, stated they've been having phone issues. Sat at the bar to place a to go order, sat another 5 mins before anyone acknowledge me, still no bar tender yet. Waitress walking by asked if I had been helped and took the order, she then advised James would getting this together, guess he's the bar tender. Chain restaurants already don't have a great reputation for food or service and this helps with the theory. Get it together red lobster, Beyoncè did not promote your brand for this foolery! *another customer walked in and stated she's been calling with no answer also read more

This place was dead for an evening meal time. The waiter had zero personality. Messed up the order, no apology. The food was mediocre at best. It was a disappointment. read more

We went there to celebrate my birthday and I was really disappointed on my visit . I had great cravings for shrimp and crab so thought it would be the best place to visit but I was wrong .The quality of the food was very poor and the taste was not up to the expectation as per my last visit in Wisconsin . The taste was so different and the food did not look that appealing as its shown on the TV when we visited the place . But I do really appreciate the ambience it was clean and well maintained. We had endless shrimp and I ordered parmesan shrimp and Korean BBQ shrimp . Both were its worst. The parmesan shrimp was too oily and didn't taste any parmesan. It was like some herb on deep fried shrimp that's it. And the Korean BBQ shrimp was the worst. I could only smell the burt woodstick with absolute no BBQ sauce on it. Don't be fooled by all the advertise they show on the TV. Finally I feel that its not worth the value we give. read more

The only reason I took the time to write this review today is because everything on the menu is extremely expensive versus the poor quality that is being served. Honestly our server was the nicest thing about our meal here. I came her with my husband, he wanted to go somewhere special. When you pay top dollar for sea food, you would expect nothing but excellence. I can tell from being a person that not only studies how food is made, but also how our beautiful earth produces it. When you pay high prices for food, it should be quality, but it tasted as if it had just popped out of a microwave. I have fond memories of this restaurant when I was younger, but it seems like every year I go back, the portions get smaller, food tastes cheaper, and whoever is cooking it has no experience whatsoever. Extremely disappointed read more

We as a couple have come to this spot over many years. But today has been a big disappointment on the part.And there service. There was no shame what I was being told to me by the sever. that either lemon from the lemon juice or cilantro Was what was making a taste sour I for 51 years can know the difference between sour and non sour and for me for them to tell me that the tartar sauce was not sour but it's pretty foul on their part. And this is not having the discretion to talk amongst themselves behind walls where customers cannot see them corresponding with each other and telling each other what the customer complaint was about that is where I drew the line that is why I'm giving this review for anyone else to avoid coming here again for never experiencing and having to see what I seen or go through what I had to go through there way of rectifying the issue was what would you like To compensate for it nor did the manager themselves store manager had the courteous time to come out and check on us to see if there was something they can do to rectify the issue But there was plenty of time to talk about the customer complaint behind or away from earshot of what we can hear them not say but can't see what they were saying visually. So for any and all avoid coming here their service and quality has just went down. And for the price that we paid was not worth it we just didn't want kitten staff to give us any special sauce from the back if you know what I mean read more

I went to the red lobster yesterday to order my food to go when the food came he told me he had bacon wrapped around my filet mignon I'll let them know I do not eat pork and please redo my plate it took them 15 minutes to bring me out the same plate without the bacon wrapped around it horrible this is horrible horrible serviceI went home sick to my stomach because they had put pork on my food I will never come back to the restaurant again on metro center this the second I have went there and they just don't get right ever. read more

I had the Sesame soy salmon and lobster artichoke dip. I don't like vegetables and these were the best Brussels sprouts I've ever had. The salmon was cooked perfectly, juicy and flavorful. Rice was done well and the server Cory was excellent. read more

I am not a huge fan of Red Lobster. My husband is though, so whenever we go here it's because he wants to. Last Saturday night he was in the mood for crab legs so I suggested we place a to go order & he agreed. I checked out their menu online & saw that it was Lobsterfest, so that got me in the mood for some. For an app we ordered the new england seafood sampler, which consisted of lobster & crab stuffed mushrooms, fried clam strips & bacon wrapped scallops. The shrooms were bomb, clam strips were ok & I didn't really care for the scallops. For his entree my hubby ordered the ultimate feast with an extra half pound of snow crab legs (which he ended up sharing with a friend drunk at 3am, ha!). I ordered the bar harbor lobster & shrimp trio. Both meals came with a salad & their delicious biscuits. Hubs & our friend Chris enjoyed every last bite of their crab legs, lobster tail & shrimp. I could only eat half of mine because there was so much of it, but the lobster tail was yummy & so was the shrimp. The parmesan lobster & shrimp bake seemed good at first, but an hour or so later my stomach was not agreeing with me, too rich! Total for everything was $70+. A bit over priced for this establishment but knowing my hubby, we'll be back. read more

After my trip to Hawaii I was craving fish. My mom and I decided to go to Red Lobster, haven't been to one in forever. It was dinner time and the place was busy. Yes, they still have the awsome biscuits and their food is good. But here is the reason for this review. They are doing something right at the Metro Center location, we had the best service ever. The waiter was prompt and even indicated that anyone in the area can help if he isn't there right when we need him. He refilled our drinks, was very attentive and professional. The manager came over to see how are meal was and actually asked in a way that made it clear she cared (sounds kinda sappy, but usually when managers ask at other places it doesn't ring sincere a lot of time) She even took some of our plates away with her. Very impressed with the service. Good job Metro Center Red Lobster! read more

I hate hate hate seafood. I can't stand the taste or the smell. So I have been fighting my boyfriend for years about coming here. I finally gave in and holy cow I was impressed. It didn't smell horrible at all (it did the one other time I came many moons ago). I ordered the chicken with a portabella wine sauce, mashed potatoes and green beans. HOLY GOODNESS IT'S AMAZING!!! My biggest complaint is they had NO Italian or Balsamic Vinaigrette dressings. Blueberry or Raspberry isn't a realistic trade off. I will be back for sure. read more