ate at red lobster at concord mills in north carolina: food was tasty; snow crab legs were not cut and had to crack them with my teeth, no extra napkins for handling the crab legs with my hand (no gloves). also, we ordered desserts and was told on a wednesday that the desserts had not come in. i asked if they had any ice cream; the answer was no. also, prior to any order, i asked for a virgin coctail drink and was told that no juices were available to make me a virgin coctail. read more

I had a bad experience with my order. They got my order mixed up, did not include everything I ordered, they put 3 separate orders in one plate(like lack of enough plates to pack all). It was just a whole mess! I called in to speak to a manager, he asked me to hold on for him to look up the ticket and left me on hold for 45 mins. read more

THREE HOUR WAIT FOR FOOD. Lobby + Meal being served. Sunday night at 6:20pm for two people. We were told the wait would be 40-45 minutes. By 65 minutes, the man at the hostess stand hadn't been there for 25 minutes constantly running back and forth from the stand to the back. He clearly was stressed but didn't even get a greeting. It was just "name?" "Phone number?" "It'll be 40-45 minutes" and then ran back away from the hostess stand again. As we waited in the lobby, a gentleman leaving made a comment of "prepare to wait another 2 hours." We didn't think anything of it 30 min into our wait. Figured he meant the lobby wait being long. By 65 minutes of waiting in the lobby, another family leaving said they had waited 1 hour and 50 minutes for their food once they were seated after already waiting an hour in the lobby. At that point, us and FOUR other families/couples left to find an alternative for dinner. One of those families tried to go sit and wait at the bar and said there were so many dirty dishes piled up that they couldn't even do that. This location has been around a really long time so I don't know how this establishment is still profiting when so many people are leaving. In our hour wait, we saw so many people leave in addition to the four groups that left when we did. Easily lost $1k+ minimum in that hour but probably a lot more. A lot of these groups were 4+ people. read more

So, in fairness, I didn't expect much from dinner at Red Lobster. I don't think I'd eaten in one in over 20 years! The food was surprisingly decent - exceeded my limited expectations in selection and flavor. And the biscuits...well...just the star of the show! If rating only on the food, I'd go as high as 4 stars if pressed. Service. Ugh. I'd go zero stars if it was an option. Not just slow, but nonexistent! Glasses sat empty, plates piled up, and hopes for a great experience died a buttery death. A simple sign of interest from our server would have been a welcome gesture, alas it never came..:. ...just as we won't come back. read more

As soon as we seen the low sanitation score , we immediately left. Never seen this location rated so low before

Not sure if it was because our party was too big or what but it took forever. There were about 16 of us and 2 of us didn't eat. We had the reservation for 7:20 on a Wednesday, didn't get seated til 7:50, took a while for our drinks to get ordered and then for our food to be ordered. They were pretty busy. The waiting area was pretty full and all the benches were taken up. Got some of our food at 9:10 and the rest later. They forgot my uncles food and didn't give him his until 9:30 or so after everyone was done eating. We left at 10:00 finally. We came to celebrate my brothers 16th birthday. They had a little cheesecake and whipped cream for him but no candle. Our waitresses and servers were kind and helped us. The food just took forever to come out. They told us another party behind us was big so that's probably why we didn't receive any food until after hey left. The steak was a little too dry but well done like we asked. The salmon was great and the tilapia wasn't too fishy. The broccoli and mashed potatoes were too salty for me and my cousins. The bacon and potato soup was thick and there wasn't any bacon in the soup - just bacon flavoring. Overall it was about 340 with tip for about 14 people (5 kids meals). $290 before tip. Everyone mainly just got water as well. It's about your average franchise dinner with a longer wait. Nothing spectacular or anything that exceeds your expectations. read more

Red Lobster - Seafood Near Me - Pineville, North Carolina

to keep this simple...just don't do it. slow service, dirty dishes, Wi-Fi does not work, martini comes in a mini glass, side salad onions are not cut up, biscuits are hard, sweet tea is not sweet, and the time it takes to get your entree is 40 minutes or more. its so bad - that it's worth calling corporate. crab legs have no meat, shrimp is not de-veined and tastes below average. read more

Red Lobster - popcorn shrimp - Seafood Near Me - Pineville, North Carolina

Ridiculous 1 hour and 15 minute wait time it for food. Hire more cooks! Biscuits were undercooked. read more

They're trying but working under new management with a "strained budget" per the GM. I won't go into details about my latest experience but at this point, I wish them well. I hope it goes far in terms of improvements. I hope cleaniness improves. I hope server training takes place more often. I hope kitchen communication and expo'ing takes some training seminars and improve vastly over my latest visit. So, this way ....when things that are on NATIONAL PROMO then they'll have items in stock. Moreover they'll recall what the pictures look like when plating then actually plate the entree with all the items at once. And, maybe they'll bring the servers in on that training also teaching mindfulness or alertness but I honestly ain't trying to be bratty about my visit as I've had plenty but these are genuine tips for improvement to avoid the most basic mess ups like not plating the entire entree, not having things in stock, not communicating with each other so the customer doesn't have to bring it up 14 minutes later "Hey, will I receive my lobster tail and scallops?" Thanks to the GM for the comp but I'd rather pay full price and get what I'm supposed to receive versus missing out on something. Also, watch your server as ours (on this last visit) put his thumb in the salad as he picked it up to place it on the table. Yep~ we started rough while he sniffed his nose all night. Le sigh. read more

Red Lobster - $7.99 petite lobster roll. Togo - Seafood Near Me - Pineville, North Carolina

I ordered an Admiral's Feast for delivery and all I received was some baked shrimp that should have been fried and 2 biscuits... read more

Red Lobster - Seafood Near Me - Pineville, North Carolina

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The food seas good but Tay was the best waiter I have seen. In a long time. He brought everything quickly while anticipating our wants and needs. read more

I encountered a couple of problems at this location and they went above and beyond to make it right! Thank you Red Lobster for showing you appreciate your customers read more

Waiter was awesome but responsible for bussing his tables. Thirty minutes to get biscuits because there weren't ready. Meal served forty minutes. Fish & Chips for $16.99 was a chid-size one piece of fish and coleslaw side was forgotten. Place wasn't busy at 3:00 pm Go to Metro Dinner just two miles away and get more fish than you can eat for under $13 read more

zero stars honestly the WORSTTTTT FOOD EVER SERVICE BAD ugh as i sit here in front of my plate currently at red loster i asked myself had I made such a horrible decision to come here omggggggggg yum everything zero the drink was a zero the food was below a zero I honestly don't know why I didn't look at the reviews first listen to me save your money read more

Today we went back to Red Lobster after ordering ahead using the App and used Curbside and we got our food pretty fast. It was just 7 minutes from arrival to getting our food. That was a vast improvement from last time and we appreciate it. The food was very good including the cheddar biscuits. read more

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Food sub-parr. Filet mignon was tough. So was the lobster. Service was minimal. Not worth the $$.

Brayon was Amazing server on this brunch Sunday very attentive. Brayon smile made my day. The food was so good. The restaurant was clean. Ask for Brayon he is great. read more

I ordered the seafood stuffed mushroom appetizer and 6 biscuits to go and it took over 40 minutes to get my food. When I arrived I texted "here" as instructed by the text message. A few minutes later I received the text saying my food was ready and would be out soon. After waiting another five minutes I went inside and they very rude attendant advised the food still wasn't ready and that the texts were automated. Ok and? It shouldn't take over 30 minutes for an app, to go. Will not be back to this location service is absolutely terrible. The employees act as if we're inconveniencing them by giving them our business. read more

had some business in Charlotte and decided to stop at Red Lobster (Pineville) for lunch. Thought they might be closed since there were only a couple cars in the parking lot. Had a strange feeling on entering with no receptionist in the lobby area to seat us and a large plaque over the podium displaying a "B" health rating. A rather big girl in raggett sweatpants came from the kitchen to seat us! A new very young waiter finally showed to take our order but when questioned, knew very little about the menu. only 3 patrons in the whole dining area and somehow we waited 25 minutes for a fish sandwich and some shrimp. Before the food arrived, biscuits were brought to our table that were absolutely RAW in the middle! The fish sandwich was soggy with oil and the two little Hush puppies were raw in the middle as well. $2.69 for a glass of tea with no offer of a refill. my wife's shrimp meal included one side item so she ordered a side salad. They said her salad was considered her side item and then charged us $1.99 extra for the salad! I paid $35.35 in cash for lunch and when the waiter finally returned with my change, he rounded off the change and returned only the paper money !!!! Hope he enjoys his .65 cent tip !!! read more

Well, I hate to give this place 2 stars because I haven't been to Red Lobster in a while and like to give businesses the benefit of doubt... in most cases. However, the ball was just dropped two many times for me ignore (honest Yelper here). I tried the Concord location but there was an hour wait, since it was Saturday my friend and I were up for the mini journey to enjoy our dinner at the Carolina Mall location (our hearts were set on Red Lobster, can you tell? Lol). We arrived and were told it was about a 40 minute wait but could be shorter since it was just two of us. We were seated in about 30 minutes, so all was good there. Once we were seated... that's where things went sour... Charles (our waiter and the sole reason this place received two stars from me instead of one) arrived at our table after about 10 minutes and was ready to take our orders and my drink order. (Disclaimer: Charles was under a lot of pressure and did his best to handle the issues, so kudos to him!) For starters, I was unable to eat my Caesar Salad due to it being drenched in dressing, after we got our waters... my drink didn't get made by the bar until 25 minutes after the order was put in... only to arrive without ANY alcohol (no, seriously) so it was a straight smoothie...oh, but it didn't end there. After receiving my order of peppercorn sirloin, I cut into the steak only to have blood pour out over the plate and onto my mashed potatoes. Yuck! No way, I'm eating that... I understand Medium-rare but this was just rare. My waiter gladly took the plate back to them remake my steak. I cut the entire steak in half, which in any other restaurant would lead them to remake my order completely.... Nope! I got my exact two crispy pieces back without any thought on presentation (see the pic). Charles clearly saw that I wasn't pleased so I got a free dessert... but that went my friend, because at that point I was just ready to go. Needless to say, I will not revisit this location again. Thanks but no thanks. I will just take my loss on Red Lobster and eat elsewhere if the Concord location has a long wait. read more

Red Lobster - Peppercorn Sirloin rec'vd after being sent back for being bloody (undercooked, not rare) the first time. - Seafood Near Me - Pineville, North Carolina

The seating time seemed to be a little long, but was seated much sooner than expected. It seemed they were short staffed. The server was very attentive and brought bread out right away and refilled drinks. The food was good though isn't like before COVID. Wish they would go back to the old menu. Can't just get popcorn shrimp without getting the choose 2 and they only have Cesar salad no garden, and the portion seemed smaller. Also, they switched from Coke products to Pepsi Products which was a surprise. read more

Food was Great Server was great but time it took from arriving to getting food was crazy, Monday night not busy and took almost an hour to get food. Brought my wife for the AYCE shrimp and she waited 45 minutes to get the first portion. I hate poor reviews and maybe it's just today read more

Slowest establishment in the history of slow service ridiculous they can't stay open to much longer . Can't even get time correct on delivery orders just a complete fail by management at this location. read more

If this wasn't my first meal of the day I'd walk out. Waited over 10 minutes for water & now still waiting for someone to come take our orders. Wasn't asked if we wanted an appetizer nor have we gotten any biscuits. I'm going to be highly upset if our food is nasty....I DO NOT HAVE FACEBOOK SO PLEASE DON'T LEAVE A COMMENT FOR ME TO LEAVE ANOTHER MESSAGE. The manager tried to act as if that dirty windowsill was from one day so I quickly told her there's no way possible. Food was ok but the server Javon was on point, which the manager had to go get to take care of us read more

Red Lobster - Nasty windowsill (do they ever clean it)....DIGUSTING - Seafood Near Me - Pineville, North Carolina

Jonathan was a good host he attended to our needs very respectfully and courteously. The young man was clean very spoken for, honest and kind hearted. He has the qualities of a top notch server. I recommend this restaurant and this young man being your server he really made our meal and night out spectacular. read more

Service was great. I went in solo for an early dinner. I was seated at a booth for two in the bar area and the bartender was essentially my server. My drink was topped off often and my needs were anticipated. However, the food is nothing like I remember. The salad was served in a warm bowl so my greens were warm and starting to wilt. There was also a ton of dressing on the salad and there was at least two tablespoons on the bottom of the bowl when I was finished. I got the stuffed mushrooms and I got six tiny mushroom caps filled with not much stuffing. The mushrooms were no bigger than a size of a nickel, and I was used to larger mushrooms, quarter size or larger. I also got the Admiral's Feast which is fried fish, shrimp, scallops, and clams. The shrimp are not like they used to be. There was way too much breading on the shrimp and it wasn't the delicate breading like I remember. Everything else was good. I was extremely disappointed in the salad and the shrimp but didn't complain because they were still edible. My leftovers were reheated in the oven the following day and tasted just fine. read more

Red Lobster - Admiral's Feast - Seafood Near Me - Pineville, North Carolina

Worst service I have ever received! The hostess was nasty and obviously didn't want to be there. After a 40 min wait to an empty restaurant I was finally seated. They told me there was a bread shortage and that I could only get one order. I ordered a pasta dish with lobster tails in it. I have had this in the past. It was tasteless and seemed as if the pasta wasn't even drained before putting in the dish. I really hate it here!! The only thing that kept them from getting a 1 star was the drinks. They were really good. read more

Quick car side service and very courteous staff. My food was done faster than the site posted it would be.

Didn't get 1/2 my order and I ordered through a delivery service. No phone number. Food was Ok Not a good visit. read more

Waiter was nice but food took 2 hours after ordering. While people seated after us got their food before us. Our food came out very cold and stale. Worst of all, the manager did not care one bit and didn't do anything. I would avoid this place like the plague. read more

If you are looking for good customer service, you won't find it here. Staff barely acknowledge your presence when you walk in and anytime we asked our server for anything (drink refill, ketchup, anything), it felt like we were a huge inconvenience. I paid on the machine at the table and the waiter didn't thank us for coming in, say bye or acknowledge us. The food is quality, but I'd like to be treated like I'm not scum. read more

Confirmed prior to ordering with the purchase of 2 entrees my wife would get a desert as they advise for her birthday. No dessert , Mya the waitress had a personality of a brick. Manager Noah was no help either. Never visit again! read more

Excellent service at the Concord NC location. The waiter (Keona L) was very attentive, offered suggestions and keep me updated on the status of my order. My food was hot and delicious! I thoroughly enjoy the professionalism and customer service! read more

Mashed potatoes amazing asparagus was ok and you have to pay extra Portions are way to big. The best thing they have is cheese biscuits OMG I took few home with me. Our waitress was very nice, but she messaged up our order: she forgot lobster Anyway, we loved that and will be back again! read more

can't rate the food because after waiting 30 minutes to be seated we were told that it's an additional 15-30 minutes to be seated okay fine but be honest and upfront! We could tell the server and manger were trying their best due to being short staffed i honestly don't know what is worse the overwhelming smell of marijuana of the face that a cook walked thro the lobby with an actual blunt. this was crazy i wish I was lying read more

What a waste for the Red Lobster chain. This was our 4th visit to this restaurant without being seated. The waiter kept asking us to sit at the bar and he would be glad to wait on us, but we told him that we would prefer a table or a booth. He told us that the wait time would be over 30 minutes. We were the next to be seated. We asked to speak with the manager, and he told us that there was no manager there. We like the Red Lobster, but will never go here again. As we were leaving, we were asked by another employee how our meal was and we told him about not being seated and there not being a manager and he told us that the manager was out back taking a break. read more

First I'm gonna say that my waiter was amazing 10/10 would definitely want that particular individual to serve me the next time I come here. 45 minute wait was very crazy. Food came very fast and was very good. The only thing that got on my nerve was hearing the phone ring and a crying baby. read more

We were placed on the waitlist and were told it would be a 30 minute wait for a table for two. After 35 minutes we checked in with the host and she said it would be another 45 minute to an hour wait. The management needs to keep the hosts updated with the wait times so guests can make a decision to wait or go elsewhere if they cannot be accommodated. Poor management and customer service. read more

So I've recently been to this Red Lobster and to begin after waiting in line for 15 or more minutes my party was looked at and then skipped over for a party of the same number. After I addressed the issue I was offered to be sat. We are taken to a DIRTY table then they clean the seat and table with the same rag. After being sat we proceed to wait 10 minutes before even being acknowledged. Our order is taken and I received my crab legs COLD and the salad looked wilted. They offer the salad on the house but my appetite had already been lost. Management needs to take control over their business. read more

We had the best experience here today! Tae was fantastic!!! Our food was exceptional!! We were pleasantly surprised!! Thank you Tae and Ted lobster for making our late lunch, awesome! We will return! read more