Horrible!! No answer no return to perform work on my appliances, over 5 vweeks , showed to see the…read moreappliances, that's it, no service at all, my insurance company AHS, recommended them and sent to my home, BADDDdddd decision, no washer dryer, refrigerator, no microwave, worst customer service ever, for no reason Heartless unprofessional, been waiting since May 19 to current June 30th 2026band counting, Gimmick Mickey mouse place can't say company that's giving to much credit Disappointed rating ALL Zeros for a zero, waste of time, I have complained and as I write this I'm on hold to give yet another review and cancel my warranty via through AHS they have went to the pits Horrible on both ends for a client that's loyal and premium are paid monthly terrible recommendations non existent place LaWanda Rosamond , Calif 6/30/2026

Was referred to Monty's via AHS. Quick to respond and understood each issue we had. Fixed 2…read morerefrigerators the first time. Right parts ordered and work completed quickly and professionally. I would highly recommend this company!

Steve, service rep has repaired my fridge twice & oven once, always does a great job & provides…read morewonderful customer service. thanks Laurie in Palmdale

This is an update to a previous review that I left. I purchased a refrigerator that I absolutely…read moreloved, however, it stopped working after only a month. Arrow sent a repairman out and a part had to be ordered. They expedited the ordering process and sent out a loaner refrigerator in the meantime. But, in the meantime, I had lost all of my food and I was getting ready to host my family for Thanksgiving, I was not happy! The repairman came out and installed the new part but the refrigerator still didn't work. So they told me to just come in and pick out another refrigerator. I didn't see anything that I liked or that I felt would compare to the one I purchased, except one amazing, way over my budget, Samsung model! Carol hesitated to make the exchange but I reminded her of the inconvenience I had experienced as well as all the food I'd lost just days before Thanksgiving. Carol finally agreed to give me the Samsung model and delivered it just 2 days later; so far so good. I am extremely impressed with the awesome customer service I received and their willingness to go above and beyond to help. Things could have been so different had I purchased from a big box store; I'm sure they would not have worked so closely with me. Carol took all my calls, returned calls and made me a priority. I highly recommend Arrow Appliances. Thank you Carol and I'll definitely be back.

Called A & B appliance and they came out same day! Was very…read morehappy for the quick and fast service! My husband and tried to fix it himself order parts off Amazon and that was a huge mistake. Parts maybe be cheap but if you don't know what you're doing it doesn't even matter how cheap the parts are. I'll never ever have him try to fix anything again, I'll happily call A& B. Mike the technician has over 20 years experience. He was quick and I was able to get back to work early even! Very very happy with this company!!

So this was a service that was done about 6 months ago! My home Dryer wasn't working properly &…read morebasically wasn't drying my clothes. I called them thinking it would be a convenience for them as well as for myself because they were literally down the street. Long story short, they did repair the dryer at the time, he did state it only had a 30 day warranty. But he also added this was a great dryer and after the repair it would last at least 5-6 years! It only lasted 7 months. With a little research plus the technician left the old parts behind, I figured out the issue. I ordered the 2 coils needed for the dryer to heat, it cost me $10.00 for the new coils with free shipping. He was there no more than 15 minutes and I was charged $275.00. It's so unfortunate that this technician thinks thats a good business practice! Especially when he was an older person! Clearly taking advantage of people without hesitation. It also took me 15 minutes to replace the coils he installed. Karma is going to come around!!

Excellent service. My refrigerator 22 year old side by side GE) wasn 't defrosting or keeping food…read morecold. Jeff came out did an analysis and provided an estimate. I called the office and made an appointment. Jeff called and texted me about his arrival on day of service. Both the office staff and Jeff were courteous and professional at all times. I highly recommend Authentic Appliance!

Being tired of buying big box store appliances that would break every year, we researched and…read moredecided to purchase a Speed Queen washer. Authentic Appliance was the only place in the Antelope Valley (Palmdale/Lancaster CA) area. This was the first time that I had known or entered this business. The show room was a lot larger than I expected. The co-owner was very nice and professional. She greeted me right away and asked if she could show me any particular appliance. I told her our situation and she showed me all of the Speed Queen washing machines and the history of the Speed Queen. She made sure exactly what I wanted and expected from this type of washing machine. I had lots of questions and she answered all of them, and she did so by not making me feel like she was rushing me. I also discovered in our conversation that she and her husband own the store. And she does the sales portion and ordering and her husband handles the deliveries and the repairs. Then added that he does not have to do hardly any ever repairs with the Speed Queen brands, and that they own a Speed Queen as well. I liked that she didn't shy away from the "I wish it had this" or "it could improve on this" responses to me. I loved her honesty! I of course I purchased our very first Speed Queen washer. And we absolutely LOVE it. I wanted to wait at least 6 months or 1 year before making a response. I wanted to make sure that I was still happy with our purchase. We plan on moving away from the Antelope Valley. Now we wonder if we will sense our Grandkids are here. So, if we do decide to stay here or move to a better area in the AV, we will 100% buy ALL of our appliances from Authentic Appliances. And we will be needing to make that decision very soon. If we stay, we will be buying a new dryer, new refrigerator, oven/stove very soon. And once our big box dish washer breaks, we will be buying all of these from Authentic Appliance! Oh, I forgot to mention.... he delivered and set up our new washer as soon as it came in from Speed Queen. It was on back order because folks are like us, fed up with these big box crappy appliances. This machine is worth the extra cost!!!!!!!! Do not go cheap on this appliance. You will be so happy buying one of these machines.

This is the 2nd time I hired Mike Appliance Repair because of his honesty, fair price, and…read moreworkmanship. My washer stopped spinning, and i immediately phoned Mike. He came on time, inspected and found the issue, and replaced the couplers, all within 1 hour. His price beats the competition, and he's professional and knowledgeable. Thank you Mike for Another job well done! Appreciate you and your wife, you make a great team!

Great service! Was able to come same day and fixed my dryer. Very appreciative thank you!read more

Jeff and sons was great!! I had a broken dishwasher that wasn't draining. I explained what…read moreremedy's I had tried to fix it. Jeff knew swiftly was the issue was. Within 5 minutes the dishwasher was back up and running. I would highly recommend Jeff and sons to anyone. Thank you Jeff!

My old review as of 4/20/2016: I'm very impressed with the service I received. David came out to…read morerepair our LG dryer which had stopped heating up. He repaired the dryer and left the work area cleaner than what it was when he started. David is friendly, knowledgeable, and courteous. The problem was diagnosed accurately the first time, repaired properly and the dryer works as good as new. Fair prices and honest service. What more can you ask for? The latest review as of 2024-09-14: Once again, expert repair for my dryer. Quick, thorough, courteous. In my opinion, this is the best repair service in the AV. I'm consistently happy with the service and pricing.

Jorge was very professional and friendly. He fixed our brand new out of the box 48" Janska range…read moreigniter with no complaints even after the manufacturer themselves sent him the wrong model information than the one we have for him to repair. He spent more than 2 hours taking it apart and putting it together, testing in between to make sure he's got it right. Very detailed in his work and even cleaned up his workspace before heading out. 5 stars and we highly recommend him!

Jorge from JG appliance repair very professional and friendly he fixed my oven and dishwasher! Took…read morethe time to find the problem and showed us the problem. Clean work I'll give 5 stars highly recommend and he came on time also.

These guys are crooks. I had a refrigerator repair done by one of their "technicians". 3 days later…read moreit had the same problem. When I called for a followup my calls were blocked. Do not call!!

Your website says.. "feel free to call us anytime" I called Sunday at 9:15am, I asked one simple…read morequestion.. do you have parts for a whirlpool... and before I could even finish my question I was rudely interrupted with, "no, not on a Sunday morning we don't" and then hung up on me me. So rude will never use their services.