Roman was very knowledgable! He went above and beyond and was friendly. He explained everything and was thorough.

On March 11th, I was notified of a massive water leak at my residence. Because I had previously used Reliant Plumbing with great success, I chose to trust them again for this major repair. A technician arrived on March 12th and informed me that the main line from my house to the street needed to be replaced. To avoid future issues, I approved a full replacement at a cost of nearly $10,000, which I paid in full immediately. The line replacement was completed, and I was told that the City of Pflugerville would need to conduct an inspection--something Reliant Plumbing would schedule--after which their team would return to backfill the trench. On March 17th, I received a text asking if the city inspection could be scheduled for March 18th. I responded "yes" promptly. After that, I heard nothing. No confirmation, no update--and no one from the city showed up. Concerned, I followed up again on March 19th via text, and then sent an email on March 20th. Both were completely ignored. No acknowledgment, no response, no accountability. On March 23rd, I finally called and spoke with someone who assured me I'd receive a callback from the permit team. Instead, I received a vague automated text confirming an "appointment" with no explanation. When I called back for clarification, I was told it was "probably" just a notification that the city inspection had already happened and that someone would reach out to schedule the backfill. "Probably"? After paying nearly $10,000 upfront, this is the level of communication and professionalism I get? This has been one of the most frustrating and poorly managed service experiences I've ever had. The complete lack of communication, failure to follow through, and inability to provide clear answers is unacceptable--especially for a project of this size and cost. I trusted Reliant Plumbing based on prior experience, but this situation has completely eroded that trust. I would strongly caution others before relying on them for any major work. read more

Reliant Plumbing - Photo 1 of the open trench from water line replacement (has been this way since March 12th) - Plumbing Near Me - Austin, Texas

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Don't recommend. They first showed up with the wrong crew and equipment, then had to come back the following day. The plumber then told me he wasn't sure why they sold me the work they did and it's not something they really do. He then told me "I'm not going to charge you the balance since I didn't really do anything". I told him I agree and we both agreed a refund was due. His supervisor was to call if this was an issue. This was on June 22. Since then I have followed up 7 times and am still waiting for the management team to "reach out as soon as possible" To date, I can't get them to process the refund or make any effort to come back out and do the service I paid 50% down on. next step will be a charge back unless "management" reads this and actually reaches out "as soon as possible" whatever that means. read more

I am a listing agent Buyer wanted a minor leak on a reverse osmosis Delta faucet fixed or replaced with the same faucet. The first plumber said the whole system has to be replaced. $1098. I agreed. They installed the next day - but with a cheap entry level. The homeowner also reported that the dishwasher no longer received water flow. he gave me the faucet part. I ordered it. Another Reliant plumber showed up. pulled everything apart before saying he couldn't connect them. Left. That was 2 days ago and I was supposed to get a manager call. Still waiting. Looked up the instructions online how to fix. All it takes is a couple of fittings. Now how does licensed plumber not carry fittings with them?? For everyone out there, plumbers in Texas are regulated by the TSBPE. They have a complaint form and can lose their license over legitimate complaint read more

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I had an active water leak from my kitchen sink. The guy who came to my house was not dressed like a plumber, but like a salesman. I showed him where the leak was. He cut a big hole in my sheetrock, observed the leak, then immediately asked if I had a water softener & said he thinks it's bad. He asked me to show him where it was located so I took him to the garage where he glanced at it & said ,"yep, it's bad, that's the cause of your leak." He then asked where my water heater was & I said right next to the water softener you're looking at, in that closet. He opened the closet door & said, "yeah your water heater is also bad & about to go out too." He then began his whole 30 minute sales pitch trying to sell me a new water softener & water heater for $10k+!!! Not once did he mention just the cost of repairing my leak which he was there for in the first place, he immediately went into scam mode! I asked him for literature on the products he was trying to sell me & he said he didn't have any! So I asked, how much to fix the leak? He could not hide the anger in his face that I did not fall for his sales pitch & said $1,500.00. To top it all off, he didn't even repair the leak. He put black duct tape around it, left it actively leaking & said he will have a plumber come out tomorrow to fix it & left a mess with all the sheetrock he cut into. The plumber arrived, fixed the leak & was in & out in 15 minutes. After watching him, I saw he used about a foot of blue pex tubing & 2 clamps to make the repair, which is literally less than $30 in materials. I told the plumber (who was actually a nice guy) that the salesman was a complete rip off & he responded, "yeah it's like that sometimes." So if you're looking to get sold $10k worth of stuff you don't need to fix your leak call Reliant! They will take good care of you!!!! Do Not RELY On Reliant!!! read more

Reliant Plumbing - The foot of tubing & 2 clamps they installed - Plumbing Near Me - Austin, Texas

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Stay away from a Reliant plumbing. I asked for an estimate to repair a drain plug on my bathroom sink. The drain assembly parts are $40 at Home Depot. I then asked for an itemized estimate to include labor, parts, etc. No itemized estimate was provided. These people are dishonest and will try to rip you off any way they can! Poor quality customer service! Gave an estimate for $542 to repair the pop plug assembly on a drain plug! read more

I recently hired Reliant Plumbing in Cedar Park to install a new faucet, handle, and shower head, and to recaulk three showers and four toilets. For the price I paid, which was $1600, I expected a much higher level of workmanship and attention to detail. The caulking work was especially disappointing. They left old caulk on the floors around the toilets and in the showers. One of the plumbers cut himself and tried to clean the blood off the floor, but it was still smeared when they left. In one shower they removed white caulk and replaced only the bottom edge with clear, even though I thought I was paying for the entire shower to be recaulked. They also didn't fully clean the areas before applying new caulk, leaving small amounts of soap grime behind. I could see it under the clear caulk. One shower was recaulked while the surface was still wet, so the caulk didn't stick well. The lines were messy and uneven, no better than what I could have done myself, which is the reason I hired a professional in the first place. I did reach out to management, and they did send someone back out. The second plumber improved a few things, but the results were still not what I would expect from a professional company and the amount they charged. They also only caulked the bottom of the shower and not the glass partitions, which I assumed would be included. I reached out after the second time but didnt get a call back or reply email. Overall, the work I received didn't match the price I paid or the expectations I had for a professional plumbing service. I should have asked more detailed questions about what the job included, but even then, the quality should have been better. I appreciate that they tried to make it right, but I still can't say I'm satisfied with the final result or lack of getting back to me after their second trip. I would pass and get someone else. read more

Reliant is most unreliable. Stay away! They are dishonest, uninformed, and manipulative. They pretended to have fixed the problem yesterday and disappeared. No response after multiple calls. read more

DISHONEST. (1) High-pressure sales tactics. (2) Dishonest diagnosis of problem. (3) Unfair cancellation fee. (4) Unreasonably long delay in refund. While I was on business travel, my wife called Reliant about a leak coming from our attic HVAC air handler. Their guys showed up and told her the problem was the water heater, several feet away, and completely bone dry with no leaks. They told her the water heater urgently needed to be replaced, pressured her, scared her so that she scheduled an emergency replacement job. They insisted she pay for the job in advance: $4200. When my wife hired a water damage specialist, the guy showed up and told her the leak was definitely not from the water heater. She then canceled the job. They threatened her with a cancellation fee. I got home from my trip, called Reliant, and got them to agree over email to waive the cancellation fee, and cancel the job. A month later, they still have not issued a refund. I am preparing to initiate litigation against them. read more

BE WARNED!!! The plumber who came to look at my plumbing blockage did not come equipped with a camera, even though he knew he was coming to look at a plumbing blockage. He first insisted the master shower was the problem, and that it would cost $10,000 to get the plumbing in the shower repaired. When I felt that he was obviously wrong with his diagnosis and the cost, he then told me the problem was the guest commode area, with the fix at $10,000. The next day he came back with the necessary camera, so he could actually do his job correctly. He told me my house did not have a septic drain cleanout, and was pressuring me to pay $2500 for him to put one in. Since I was smart enough to know a house has a septic drain cleanout, regardless of whether he was capable of finding it or not, he was forced to call the company's actual experts, who came and immediately located the cleanout. They put a camera down the Main septic line, and discovered that I had tree roots in the line. They measured the distance with me to the problem roots, to the septic tank, etc, and showed me the line for the whole of 50 feet, numerous times. After they left, the original Reliant employee told me the whole 50 feet of line was damaged, and it would be $17,000 to repair. He attempted to show me the camera down the line BACKWARDS, trying to convince me it was from the forward direction, making it look worse. I had become familiar with the location of the blockage, and also knew the measurements the honest plumbers had gone over with me multiple times just a few minutes before. He was not happy that I was smart enough to once again not believe him, nor trust his price. I sent him on his way after paying an exorbitant amount for his "services". I then got 4 different estimates for replacing the main line, all in the $1800 to $4000 range, so of course hired those who were fair and honest. I contacted Reliant offices MANY times, asking to speak to a manager, was refused, and after several weeks of persistence, got a call from someone who was obviously NOT a manager. I knew this, because he was completely unconcerned with my experience, the ineptness of the employee, and the permanent loss of a customer. After talking to several neighbors about my experience with Reliant Plumbing, I learned that the plumbers there are given a bonus for securing a job over 10,000. Lucky for me, I saved $39,500 by never contacting Reliant Plumbing again. read more

Roman was great. He explained everything in detail and was very honest and easy to work with. He has integrity and did a great job. 5 Stars for sure. Thank you Roman and Reliant! read more

DISASTROUS! DO NOT CALL THEM EVEN IF YOUR LIFE DEPENDS ON IT. I will give the full details of this nightmare another time, but for now these are the high level details. It's way worst than this, but I don't have time to type it up because this is what I have been left with. Currently backfilling a 40' trench that has been here for 22 days because: 1. They never pulled a permit until two weeks after work started. 2. They misdiagnosed the problem and didn't fix the issue until I demanded a technician come back out. Then told me to pour Drano down my tub to fix the issue they didn't want to come back for. 3. Took apart my irrigation system, told me they would put it back together and are refusing to now. They didn't mark the irrigation box, and the mound of dirt has been here so long we are left with shreds of plastic. Which is why it will now take me hours to finish this. Again I will tell me full story on every outlet but please protect yourself and call someone else. read more

Reliant Plumbing - Plumbing Near Me - Austin, Texas

I had an extremely frustrating experience with Reliant and would strongly caution others before using them. I contracted their services on 2/3 for a drain cleaning and specifically followed up to request a camera inspection prior to the cleaning because the work was part of an insurance claim and required documentation. The dispatcher confirmed this request was added to my service notes. I rearranged my entire day expecting their arrival by mid-afternoon, even rescheduling mold mitigation services to the following morning to accommodate them. However, I received no communication until 7 p.m., and when the technicians finally arrived, they did not have the camera equipment I explicitly requested. Since their next available appointment conflicted with the mitigation services I had already rescheduled, I had no choice but to send them away. At that point, I requested a refund so I could move on to another contractor. What followed was an exhausting runaround: * I called at least four times over the next week and was repeatedly told the "refund department" would call me, which never happened. * After about a week, I was told a manager had to talk with me before processing the refund and that a call appointment was scheduled. That call never happened. * Instead, the original plumber showed up at my house unexpectedly, saying he was sent there for reasons unknown but had approved my refund. Yet, no refund has been issued. It has now been two weeks, and I still have not received my money back. When I called again, I was promised a manager would contact me within 10-20 minutes. That was four hours ago. On top of that, many calls are routed to an AI agent ("Sarah") rather than a real person, making it nearly impossible to resolve issues. I cannot speak to the quality of their plumbing work because the service was never completed, but their operations and customer service are disorganized, unresponsive, and extremely frustrating. I simply want my refund processed. Very disappointing experience. read more

This very well may be the worst company of any kind in Austin. Max H, don't bother responding as you do to all other 1 star posts with your BS about sincere apologies. Your company is a legit scam. My story: I have a 2-year old water heater that is functioning great, and decided would try to perform annual maintenance for once to extend the life of this one. I signed up for a water heater "flush" for $99. Daniel Gonzales comes out, hooks up a hose, drains it for 5 minutes, and leaves. I'm surprised as I've watched youtube videos on this, and saw then flushing water through (not only draining) and cleaning the anode rod of any corrosion / buildup. Well... not with Reliant, you don't get anything of actual value. Ok whatever, I'm out $99 dollars and nothing happened. I move on. The next day I notice the drip pan is starting to fill and wonder if there's a new leak somehow in my water heater. 2 weeks later, I notice water leaking all the way out my garage and onto the driveway... indeed there's a leak. We never had a leak or any issue prior to this absolute horsecrap service. Call Reliant, they are super disorganized between the office secretary and the actual plumbers. Mixed messages and no clarity on how this will be fixed. And Daniel calls me back and diagnoses the problem on the phone that "its definitely not anything that they did that could cause this." lol really? I have an almost new water heater, in working condition. You come and fiddle with it, promptly beginning a NEW leak, and then you're able to tell over the phone that it's not related to the work you did? It couldn't be more obvious of a lie given you're willing to make that claim without actually seeing the water heater. Anyway, we insist he comes back to fix it. He shows up eventually looks at it, claims its not his fault, and slaps us with a $1700 estimate to fix a bunch of stuff that ISNT BROKEN, not even related to the leak. My wife, god bless her, doesn't take this crap, and insists he fix the damn leak. He tightens the connection on top where the leak seems to be coming from and voila, no more leak. I'm 98% certain this connection was loosened intentionally to drive more business and rack up charges. Now after reading all the reviews on Yelp I'm even more confident that is the case. I haven't come across a company as vile as this one. Stay away!! And Max H, please don't dare respond here. Not interested in hearing you lie through your teeth again. read more

We had a tankless water heater installed in Sept 2024 after our conventional water heater blew up again. The guy who came in to do the quote was knowledgeable (Alan), if not annoyed at all our questions. Once we signed the dotted line, he disappeared (along with any plumbing knowledge), and two very inexperienced guys set to installing the tankless water heater. Alan told us he would install a comfort valve if we didn't get water quickly in our kitchen, but 8 hours later when we tested, water wasn't hot for at least 3-4 mins. But they had no idea about installing a valve. I should have refused to pay but i just wanted them gone. I also then got SPAMMED by literally hundreds of calls from Reliant trying to get me to sign up for the annual maintenance starting in Feb 2025 and extending until Sept 2026 when i called them to tell them to lose my number. The calls did stop, thankfully. Now we have finally called a different plumber, and they said the setup on the tankless is set FOR comfort valves, even though one doesn't exist in our setup. Super unhappy with the high cost, spam, and lack of experience in a $10k experience. read more

Amazing service. Professional and quick! Highly recommended. The company has done multiple jobs at my house, and they did exactly as recommended. read more

NEVER USE RELIANT. I called a driver out to my work. The first time he showed up he went to the opposite side of the complex and avoided the building that actually had lights on. I yelled and tried to flag him down, he then left. He then called and said he would be back in 5-10 minutes. When he returned, he went to the same dark place on the opposite side of the complex. Again I tried to flag him down and yelled for him. He then rolled his window down and yelled at me "Why are you yelling?" To which I replied "because I am trying to get your attention." Then he said "well I cant hear you." To which I replied "That's why I am yelling." By that point he had made a U-turn in the complex with his truck pointed at me. He then proceeded to flick me off while he drove his truck at me at an increased speed and left. I reached out to their dispatch and was put in contact with the manager. After 3 phone calls over 12-18hrs with the manager. I was told the situation would be addressed and that someone would be in contact with me. I waited all day without hearing anything, then called in. The manager informed me that he would not discuss the issue. Absolutely no one reached out to resolve the issue or offer to do the service. FROM TOP TO BOTTOM,, RELIANT IS A JOKE. It takes a special kind of people to be this bad at their jobs. NEVER USE RELIANT. read more

I rarely leave business reviews unless I feel a company deserves it for their poor practices, price gouging, etc. We own one rental property and the tenant complained of a switch on the water heater not functioning. Reliant Plumbing popped in my mind due to their ads, trucks, etc being everywhere. They came the next day which I appreciated. The plumber began his call with me with a manufactured crisis and how the almost 10 year old water heaters were not properly maintained, were falling apart and that they needed to be replaced or rebuilt at the cost of $8000+. We settled on replacing sons items which totaled around $2000 with parts and labor. They were supposed to show up Jan. 1st. from 8-12. The tenant and I waited only for Reliant Plumbing to tell us their supplier was closed for New Year's Day. They rescheduled for today, 1/2 from 8-noon. At 12:04 Reliant called and told me they have to reschedule again because their supplier needs to order the parts which will take 3-7 business days. My complaints are, shouldn't you know when your supplier is open and not open? It's a major hassle for me and my tenant to keep waiting on you to reschedule and get the parts. What should have been a quick turnaround time will now be dragged out a possible 2 weeks. I called to speak to whomever runs the Lakeway/Bee Caves location and no one has returned my call. Now my poor tenant is stuck over the weekend with no hot water, I have no response from a manager. I would find another plumber but you have taken half the money. Also, having looked at other reviews, it seems the owner, Max H, trains all his plumbers to catastrophize the issue, upsell homeowners for thousands and thousands of dollars and charge way more money than necessary. Max, this business practice does not instill trust in you or Reliant Plumbing! You have half of our money and we're stuck waiting for whenever your parts come in but we will never do business with Reliant Plumbing again! read more

Avoid this company at all costs! We had a broken pipe in one of the bathrooms that caused water to spill out all over. We turned the water off, cleaned up, and requested an estimate for the next day. A lumber did not show up. Instead, a sales man cosplaying a plumber who literally didn't say a word to me and made me feel very uncomfortable as he was inspecting the problem -- until it was time for the sales pitch. He turned on the charm as he scrolled his iPad, starting with the first recommendation of literally redoing the entire house in copper piping for a mere $10,000. He then had his next "tier" which was a lower grade pipe material for around $5,000. But if I "only" wanted to repair the bathroom sink, he said it would be $1,600 and they would have to rip into the wall, etc. I needed this done right away and was stressed, so I signed the work order and he took an $800 deposit on the spot and said his crew would be there later to do the work. He then proceeded to sit in his truck in front of the house for about an hour, which was strange. Once I had a minute to snap back into reality, I realized this quote felt insane. I remembered I had used another company previously, Mango, who were amazing and, most important, honest. I called them to come give a quote, and called Imperial to indefinitely pause the work order, to which they agreed. Mango did an ispection, said it was perposterous that the wall needed to be cut into and did the fix in no time for 1/4 of the price, PLUS offered to eyeball other sinks and drains since a new tenant was moving in. They explained that this was a typical tactic of many big plumbers: send a trained sales guy out to upsell you for a crazy package so that the wildly overpriced "basic" fix seems more reasonable. Once we agreed to go with Mango, whom we should have called first, we called Imperial and canceled the job and requested the deposit to be refunded, which they agreed to. Instead, the money was never refunded for over a week, and we had to call multiple times to request they refund. The ONLY did so after a "manager" called us to "better understand" why we canceled and then try and pitch us AGAIN on why they provide great service. It was a bait and switch and hassle, and I would recommend people NEVER call these sheisters. read more

if I could give zero stars I would. having a routine water heater flush apparently includes the tech FORGING your signature on the liability form, being incredibly condescending to the homeowners by letting them know to go on youtube to find out what he is doing, smelled gas and performed a gas leak detection and never let me know, and then when I called to find out why I smelled gas, he said he did in fact smell gas prior to emptying the water heater (WHICH HE NEVER TOLD ME). thats not helpful nor fixing a potential gas leak situation. I have been trying to call for 5 days and I have been pushed off by multiple people. seems that no one is trained properly in this company. I was informed that a company wide training will be had (seems as though I am not the only one experiencing RIDICULOUS service.) The ONLY reason I had them come out to do any work at all whatsoever is because they called me no less than 14 times to schedule our 'FREE(?!?!)' water heater flush since we had work done last year by them. I finally gave in even though we ALL know anyone else would have done a better job than someone who FORGED MY SIGNATURE ON THE LIABILITY FORM. Grounds for a lawsuit considering I STILL have air in my pipes 5 days later and was told to 'run the water for 1-5 minutes'. This is absurd. This company is a joke. DO NOT RECOMMEND RELIANT PLUMBING FOR ANYTHING! IT IS A SCAM! EDIT*** To add to the review that I left since owner Max H just replied and 'wants to be clear that signatures are not forged by his company', I wanted to share the photo of the email sent to me after the technician left my home, a Liability form in which I had never seen NOR SIGNED. THIS IS NOT MY SIGNATURE. read more

Reliant Plumbing - Forged signature on a liability form - Plumbing Near Me - Austin, Texas

Beware of Fraudulent Practices - My $26,000+ Lesson with Reliant Plumbing I had an extremely disappointing and financially damaging experience with Reliant Plumbing that I feel compelled to share so others can avoid the same mistake. In April 2025, I contacted Reliant Plumbing to inspect a water leak from the exterior wall behind my kitchen. After a quick inspection, they quoted me $6,950 and began excavation outside my home. Midway through the work, they abruptly stopped and presented a new quote--$26,519.45--for a full kitchen line replacement, claiming the issue was severe. They asked me to apply for financing on the spot through Synchrony, which was instantly approved, and the full amount was charged immediately. Concerned by this sudden escalation, I sought a second opinion from my home builder's contractor (Mustang Plumbing), who found the real issue--a simple nail puncturing the pipe in the wall. They removed the nail, sealed the pipe, and the leak was resolved within hours for a total cost of $250. Reliant's extensive dig, inflated quote, and diagnosis were completely false and unnecessary. I emailed Reliant requesting a refund. In response, a representative named Jonathan visited and promised a full refund if I paid $2,930 for site restoration. I paid--yet the refund was never processed. Despite promises and documentation, Reliant Plumbing has ignored follow-ups and failed to honor their commitment. I followed up multiple times via emails, text messages, calls, only to hear that someone from management will contact me to resolve this. And that never happened. No one from Reliant Plumbing ever called to resolve this. This isn't just about the money--it's about a deliberate misdiagnosis, pressure tactics to secure on-the-spot financing, and refusal to refund after admitting fault. I have reported the case to the Texas State Board of Plumbing Examiners, and I strongly advise others to stay away from this company. Dishonest, unethical, and utterly unprofessional. read more

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10-17 Jacob came out to cap off a gas line. Turned off the gas, capped off the line, charged me, then left. He never turned the gas back on. He said he checked for leaks, but how with the gas turned off? Its friday evening and they cant get back out here until Monday. Is Jacob licensed to do gas work? I'll update this review after I find out. 10-18 Still not fixed. Got a new guy coming out tomorrow. Texas Railroad Commission doesn't list Radiant plumbing as a licensed LPG contractor. I'll let you know tomorrow. read more

When we came to Austin 18 months ago we got a service contract with Reliant. Big mistake. They often don't show up and don't call to warn that they are not coming. They installed shower heads that never worked right and after multiple attempts we gave up. Basically their scheduling department is terrible and regardless of when they say they will come it is a total crap shoot on whether they come at all. They don't deserve your business. read more

I've used Relaint before and they were always great. Today was no exception. Arturo and Alan came over on a Sunday. It was cold. My hot water heater had stopped working overnight. I had spent about an hour messing with the pilot trying to get it working to no avail. They got it working for no charge. They also identified some issues with the water heater that may require repair or replacement soon and sent me an estimate. They will be the first people I call. read more

RELIANT PLUMBING IS THE WORST PLUMBING COMPANY YOU CAN HIRE!!! They did a simple water heater replacement at my downtown condo and flooded the entire house. Reliant did absolutely nothing to mitigate the damage and/or pay for any repairs. 1.5 years later I am still trying to get Reliant to pay for the damage. Their office staff has avoided phone calls and emails. To add insult to injury, their commercial insurance policy has a CONDO EXCLUSION!!! DO NOT HIRE RELIANT PLUMBING!! read more

Terrible company. We had a clogged toilet and they said that after it was fixed, we needed to get a commercial toilet put into our home, which is residential. After some research, we found out that that would break our plumbing system. When we told them we didn't want it. They're charging us a cancellation fee. Never ever use stay away. If I could give it zero stars, I would. read more

The work that was performed was good. But the extraordinary pricing is crazy. I had to replace a hot water heater, they tried to convince me that it was going to cost 8 1/2 thousand dollars to replace it, I eventually negotiated them down to $4000. I was in a hurry so I didn't have a chance to talk to other companies, but I did call a few afterwards and I was told that the job should've cost around $2800. Ridiculously overpriced. read more

Replaced a leaky faucet and both sink drains/baskets. They were able to come out quickly and get the job done right. Mike even made some updates to the piping under the sink that was installed wrong. read more

The first crew led by a guy named Alan was careless and scratched up our master bath jacuzzi tub badly. They also were careless with removing floor tiles, with sloppy cutting that required me to replace a lot more tiles than needed. A second crew came out and did good work, so I paid them trusting that they would fix the damaged bath tub, but they stopped returning my phone calls and after 6 attempts I just gave up. DO NOT HIRE Reliant, you don't know if you'll get the good crew or the bad crew. read more

I want to give 0 stars but it makes me give 1 minimum I paid a very high fee for an emergency repair. The quality of the work was good, but after taking my credit card #, they asked my husband for payment and he gave them a check. Then they proceeded to also charge my credit card twice TRIPLE charging us. They notified me of the error, and said they would reverse the credit card charges but did not. After over a DOZEN phone calls that were not returned, I finally gave up and contacted my credit card company who was able to reverse the charges. I have never had anything like this happen in my decades of home ownership and I cannot emphasize enough NOT TO DO BUSINESS WITH THIS COMPANY!!!! read more

I am writing to warn potential customers about a deceptive business practice I experienced with Reliant Plumbing. After a service call, I was surprised to see an unauthorized "Annual Membership" for $213 added to my final invoice. This membership, which I was never told about, includes a minimum 12-month commitment and auto-renewal. When I contacted the company to cancel and get a refund for this charge, which I consider to be a result of their deceptive business practices, I was promised on multiple occasions that a manager would call me back that same business day. These promises were not kept. I then received a written confirmation that my refund and cancellation would be processed, but weeks later, nothing has been done. This experience has been extremely frustrating. The company's practice of adding services without customer knowledge and then failing to resolve the issue is unacceptable. I urge anyone considering using Reliant Plumbing to be very careful and to scrutinize their invoices closely. read more

These crooks are SALES agents and completely incompetent at plumbing. They don't want to fix your problem, they want to exacerbate it to bleed you dry. We had them come troubleshoot a clogged toilet on 4/28. They charged $500 just to run the camera. Oh and it's another $479 to remove the toilet. They found there was root blockage and a flange that wasn't sized properly. They quoted $1275 to fix the blockage and the flange, which we paid promptly. After starting work, they decided it was going to actually cost another $2000 to fix what they had already quoted $1275 for ($3275 total, for a clogged toilet...). They mentioned some of the root issues might be so bad as to require $20K in repairs. $20K! They also said that root killer would dissolve the pipes (false). We had them stop work immediately. They left the toilet off and actually broke the flange. They never completed the $1275 repair, but still charged us for it. We were told verbally by the tech the GM would call and handle the refund for the repair that wasn't completed. We have called no less than 4 times since, never received a call back from the GM, and every time we call back they are always conveniently "unavailable". These idiots have an F from the BBB...wish we had thought to check there sooner. DO NOT UNDER ANY CIRCUMSTANCES USE THIS COMPANY FOR PLUMBING SERVICES. We used a local plumber who completed the whole job for $1100 and the toilet has worked beautifully since. read more

The service window was from noon to 6, post spring freeze to replace my back flow preventer, and to weatherized my above ground pipe at the back flow preventer. The technician came at 6:30 when it was dark and couldn't do the actual work, needed to come back but also required that I pay over $2k upfront. When I asked Reliant, after the work was completed, for a detailed invoice to include the part number of the back flow preventer; they told me no, they wouldn't provide any additional detail because Reliant bills at a flat rate by the job. I had asked for the back flow preventer to be replaced when I called to set up the appointment but they didn't give me the flat rate price. They told me they wouldn't provide me the any additional detail, to know what they replaced on my house, but could have someone call me. No one called. Lakeway Plumbing is who I should have called. Lakeway Plumbing has transparent billing and has always done a great job. I am including pictures of the finished work by Reliant which included weatherizing the replaced part and the above ground pipes to protect against freezing. What do you think of their work; I have attached pictures of their work and exposed pipe and parts. read more

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Had a scheduled appointment 8am- noon. Great communication confirming by text and email in advance. The morning of the appointment- nothing. 12:30 still a no show no call (people get fired for that , right?). I called them...we had an emergency. New window 1-6 PM. NO way! You don't value MY time so I don't want you as my contractor--- EVER! read more

A manager contacted me, listened to my concerns and agreed to a small refund. I appreciated the effort.

If we could give a negative 5 star rating for this company, we would. They use high pressure tactics to get you to use their company. They charge exorbitant prices (in our case, $12,365.00 for what turned out to be basically 12 hours work). They require payment up front if you cannot afford to pay and must borrow the money. After multiple calls and texts, they refused to do minor repair to THEIR POOR WORK on our cement slab until we threatened with a lawsuit. The owner refused to return 3 calls we made to his office after we were assured he would get the messages. Our advice is to run, not walk from this company! read more

I called Reliant on 05.10.25 and scheduled an appointment for their 8:00 AM to Noon time slot to have a toilet supply line leak repaired. At around 10:00 AM a representative named Alan showed up. He said that I needed to install shut off valves at the street and a new toilet in addition to repairing the leaking toilet supply line. I said if we were going to replace the toilet that I wanted a toilet bidet in rather than a regular toilet. He gave me the price which was over 4k to all this work and said he would be back in an hour with the parts. After three hours I had not heard from anyone so I text the number provided. They called and said someone should be there between 3:30 PM and 5:30 PM. At 3:30 PM I got text that the technician was 19 miles away. An hour later I text back and questioned where the technician might as the map showing his location showed him in the same place he was the hour before when I got the text that he was on his way. At about 5:30 a different technician named Jorge showed up. He reviewed the work to be done and that was when I learned that Alan was "the salesman". As we discussed the work to be done, Jorge mentioned that they would have to come back to instal the toilet seat bidet in a few days. I explained I didn't want a toilet seat bidet. I wanted a toilet bidet in one. We agreed to not replace my toilet but do the other work. When he was done he called into his office in my presence to ask them to remove the toilet and toilet seat bidet. It was then I learned they had billed my card for the whole amount before they had even done the work. The office rep told him that Alan would call me Monday and they would work out the refund. I never heard from Alan or Reliant on Monday or Tuesday. On Wednesday AM I called and explained the this whole story the office again. They assured me a manager would call me back that day. I did not hear from Reliant or Alan at all that week. I called again on Saturday the 17th and explained the whole thing to Abby. Abby assured me that someone would call me Monday between 4:00 and 6:00 PM. I explained to Abby that whats she was telling me was the same thing I had heard previously and that I was not confident someone would call me. It's Tuesday the 20th and I have yet to receive any calls from Reliant Plumbing regarding this matter. They have not provided me a receipt for the work either. Each time Reliant has set an expectation they have failed to meet the expectation they set. From time of the appointment, to the work to be done, and to a return call. Because they have failed t call me back or refund me for the work that was not done, I have disputed the charges. I would not recommend this organizations for plumbing work. Post my review I received a call. During that call Allen said he would call me right back. That was approximately seven hours ago and I've yet to receive the call back. 05.21.25 7:57 PM I've yet to hear back from Allen or Reliant and my credit card has yet to be refunded for the work. I have now disputed the charges in total because it is clear Reliant is not going to respond. 05.29.25 7:42 PM It's June 12, 2021 at 7:28 AM and I am on the phone with them again. Still no resolution, no refund and the same story. All I can do is take a message and have someone get back to you. I've said I wont get off the phone until this is resolved. Now I'm hold. read more

I have used Reliant's plumbing services twice now. The work itself is acceptable. However, my complaint is the pricing, lack of transparency and lack of integrity sales style approaches. Both times, I have seen car salesman type negotiations. The first time the plumber had to "call his boss" to approve a discount. The 2nd plumber told me a price and then changed it. They used fear manipulations of worse case scenarios to drive the price up. They took advantage that I was in an emergency situation. When I was shown the contract to sign on the tablet, I could see that they pulled the market value on my house. I assume they did this to adjust to a higher price I should get. A snake without a camera was about $400 while a snake with a camera was $850. That seems ridiculously higher for using the use of a camera. The second plumber came with a trainee. I believe that is why they weren't successful with the snake without a camera. Instead of continuing to try with the snake without a camera, they quickly gave up to have to upgrade go to the $850 snake, even though some progress had already been made. This was about an hours worth of work. This was negotiated down from $1400. Even when they fixed it and didn't have to remove the toilet, they still continued to want to charge $1000 when originally quoted $700-$800. I will try everything to not use their services again. read more

They charged me 900 plus to replace a garbage disposal which I reluctantly agreed to and I should have said NO. Now Im being bill for another 900 dollars and I don't know why. Very BAD company stay away from them at all costs. read more

I've got six holes in my walls from your expert plumbing and latest industry leak detection techniques. And if consumers have an issue with your experts, reaching a manager is impossible. Last week I waited three days for a return call and had to say I'd come to their location to get a call. There is no communication, not honestly at least. A consumer shouldn't have to verify weeks after a job is done that an inspection has just been paid for through the city after you've made a follow up call that same day. And real experts would know this a French drain is not meant to be buried when the plumbing trench is approved to be covered. But guess what, we again can't reach a manager. So 7k job, six unnecessary "exploratory" holes in my wall that a manager acknowledges was too much and requires almost 2k to make right again, and a buried French drain and no manager can be reached. And did I mention I work from home and they cut my internet wire. Not convinced. I should've done my research better. They have great reviews but that must've been a different plumbing team. Currently waiting on someone to return our call about unburying our French drain. This week we've been waiting two days. 0/10 DO NOT RECOMMEND read more