Going back here when needed Good repair work No upsell no bs Explained slight engine missing issue Left car Jogged back the next day , paid , pleasant and out! I will use these folks again read more

awesome service，good advice, not so cheap but fair value, i had my bmw x1 serviced with no problem

It's been a few years since I had work done at this shop but I did start and not finish this review, so am guilty of procrastinating! I'd been to 2 other shops with my 94 Camry trying to get the problem resolved. Both of those shops got my car in an accident while test driving it. I ended up losing out at both places, besides neither one could fix the computer problem and kept getting computers from junk yards. Finally after the long diagnosis, over 2 hours at Rensons, they figured what it needed. A NEW computer, which worked fine, and if I'd only known that's what it needed, I would never have gone to the awful places I chose before Rensons. They charged more than I expected to diagnose the problem, it was in the hundreds, and then the computer out the door price was close to 2k. But it came with a guarantee, and a smile and honesty. I would choose Rensons if you want knowledge and can afford to go there? Not cheap, not even really reasonable, but they fixed my car, so got to give credit where it's due. Giving 4 star because it cost more to diagnose than 1 hour, which shouldn't have happened. Over $300 just for a diagnosis. The place is clean and they have a decent waiting room area. I might go back there, but it would depend on price. They do good work, and they tried to fix the door which had been dented and stuck closed, besides the other 2nd place also messed up the glove box, so they realigned it and it looks perfect. They really did a good job on what was handed to them. read more

Professionalism, reasonable prices, great communication, performed the services I requested without additional add on. Thank you Erik and Nat read more

I didn't go here. Called in about servicing my EV (thought why not just ask). The person who answered the phone was very pleasant and helpful. Suggested some things to point me in the right direction. Just based off that initial phone call and customer service, I would definitely consider taking my regular cars here. read more

Excellent customer service, honest, caring and professional...if these qualities are important to you, Renson Automotive is highly recommended. I called with an issue with my Mercedes. Mike was concerned about my safety. I took it in the next day. The service team worked on it quickly and couldn't find any problem at this time. I was charged a minimal amount after a detailed explanation on the service. Mike was very honest and more than fair. Thank you for restoring my faith in automotive repair shops. read more

You never know what you might get when you try a different repair shop, but I was blown away by the quality of service I got from Nat. I was impressed with the service and repairs made to my car. I had taken it to another shop before and was very disappointed. Hence I have found my new repair shop. I loved the idea of having pictures loaded onto the texts of the repairs and suggestions. A professional repair shop is what you will find here read more

I have to say Renson Auto has the most dedicated, knowledgeable and kind employees. They go above and beyond to make your auto experience easy and efficient. Wouldn't take my vehicles anywhere else. TSK read more

Great service and very professional. Appointment on time, good price and even took the car on the freeway to make sure everything ok for just an oil change service. Glad to have a good service repair place up my sleeve now. read more

As a female who knows nothing about cars I am so glad a friend recommended Renson Automotive to me. The staff is friendly, knowledgeable and does not make you feel forced to agree to additional work being done. They encourage you to do your own research on pricing etc. and I really appreciate not being pressured. They provide a detailed report out on vehicle status at every visit. They are on time with time estimates to complete everything and are extremely polite! I don't feel intimidated when I bring my car in and that's huge for me. I can't say enough good things about this team, ultimately if you are need of a trustworthy auto shop , this is the place to bring your vehicle to. read more

They were able to fix my 2021 VW Atlas and provide great service! I finally have a new and reliable shop to take my cars to!

Took my Jeep SRT after reading the high amount of positive reviews and had a great experience. I took it in for a 60k maintenance but my car is also custom, so I have to be picky with mechanics. But this shop was great! I was greeted in a positive manner and the handoff was very simple. Work was done earlier than expected and the car runs very well. Price was very reasonable. Will definitely be using them again in the future. Thank you Eric! read more

I originally went to Renson Automotive when my wife's car needed a new alternator. They did a great job in a timely fashion and their prices were reasonable. During my recent visit they did the regular required maintenance on my wife's car. They were also able to do the Smog test which saved me time in going to another smog station. I do like that their customer and service areas are clean and maintained. I'm always impressed with the service area that is clean and professional looking, and somewhere I would like my cars serviced. Also, Eric and Mike are great to work with in making appointments and keeping in touch on the status of repairs. It's great to have a place I can feel comfortable about getting my cars Maintained. read more

Update: The owner called me back the next day to apologize about any miscommunication that took place. In my experience not a lot of folks get a call back or a chance to explain the issue they had with the service. Erik seems like he truly didn't think the cost was appropriate for the work that was done and that there was a misunderstanding somewhere down the line. He rectified the price to what he thought would be appropriate for the labor of taking the bolt out of my car which was an hours worth of work. I respect that he called me back to check in and I appreciate that I got heard in the end. Over all I really appreciate that the owner goes the extra mile to check in and I wish he was the one I got to work with from the start. I have been going to Renson for years. Bill's garage was great but new ownership fails expectations. I brought my car in because while I was doing a minor fix a bolt broke off in the engine of my car. They got me in right away and I requested that once they got the bolt out of my car to call me. I did not want a work up, I didn't want them to fix the engine problem, I just wanted the bolt out of my engine. The guy I called in the morning said 'for sure no problem', passed my job off and did not communicate to the new service advisor that I asked to be called after getting the bolt out of my car. I had to call them 4 hours later to check in but my car was done. Then with the $400 dollar bill they gave me a list of the things they ran a diagnostic check on. I did not ask for a diagnostic check I asked for them to take a bolt out and call me back. I will always pay someone for their labor and their time but I feel taken advantage of. When I ask for a service I would like that to be honored. The service I asked for was to remove a broken bolt. If I was just charged for that service that would be perfect however to run a full diagnostic takes more time then taking a bolt out of my car. I have told all my friends and neighbors that Renson was the place to go however I truly am not bringing my car back to this garage. read more

I was referred to them through Car Max. Took my sons car in to have the rear brakes checked out. They were very thorough and honest and texted me the repairs my sons car needed in order of immediate need to sometime in the future. I liked how they sent pics of the things that needed repair and felt they were very honest. I was very happy! Ended up taking my moms car here too as the water pump had a leak among other things that needed fixing. They have excellent customer service and Mike is very good at keeping you updated!! Highly recommend!! read more

Eric and the Renson Automotive team were very easy to do business with. From the moment I walked in, Eric was very attentive and professional. He and his team asked thoughtful questions, showing their expertise and passion for their craft. They are efficient and communicate in a detailed manner that leaves me assured that my vehicle is in good hands. I never have to worry about guessing whether my vehicle is due for a service. The thorough inspection, attention to detail and recommended actions make it easy. Whether brakes, oil change, or more delicate part of our car, we trust them to take good care it. Prices are more than reasonable, honest, and far from any dealer. Thank you Renson Automotive! read more

If you're looking for an honest, professional and customer oriented mechanic shop this is the place to go to. I brought my car here after it over heated on me. They took my car in same day and by the next day let me know what needed to be done. Eric, Nat and Mike are extremely professional and answered all my questions and helped me feel extremely comfortable with the repairs. I would highly recommend them and I would definitely use them again. read more

Fixed my car they are honest with their explanations and they do go the extra mile to get the job done which I do appreciate. I go for regular maintenance and also for sudden disasters because they're so reliable and communicative read more

We are so happy that we were referred to Renson Automotive from our Carmax rep. Charlie was friendly and very knowledgable. We had two issues, the fan would run extra loud and the ABS lights would come on whenever we turned sharp. They were able to find a small leak that was causing fluid to get on the sensor. Especially happy that Charlie took care of the warranty we got from Carmax and was able to prove to them that it should be covered. We were so happy to end up paying our deductable for the two repairs. We THANK Charlie and crew for being so professional and helpful. read more

Mike was wonderfully helpful to me. He priced repairing my beat up old Toyota tundra, and after much research recommended that replacing the engine was not economic. Instead he introduced me to a colleague who may have an interest in buying the car from me and rebuilding the engine himself. Mike went out of his way to be helpful. I am very grateful. I found him originally because of his high yelp reviews which appear well earned. Recommended read more

I cannot say enough good things about the Renson team. I have been loyally brining my cars here for about a decade. I refuse to trust any other mechanic with my automobiles - so much so that I drove from the East Bay just for an oil change! I have always found the Renson team (old and new management) to be transparent, communicative, professional, and just all around lovely to work with. Please bring your cars here. You won't get the same kind of service anywhere else! read more

Renson Automotive has been our go to diamond certified mechanic for years now. They are honest, fair, and will look into any issues you may have. read more

Renson was recommended by CarMax as we needed a quick appointment. Charlie at Renson was amazing from the start to finish of our repair. We had a car stolen so I needed a vehicle that hadn't been driven in 2 years to be assessed and repaired to get on the road. They gave me options on repairs (fix enough to smog & sell? fix to make it a family transportation option?) with prices and timelines. They use a text app which is so convenient while I'm at work during the day and can't always take their phone calls with questions / updates. They got the vehicle running, safe and at a very reasonable price plus were just so pleasant to work with. They will definitely be out Go To Repair Shop moving forward for all our vehicles! read more

Good first experience with Renson Auto today. Was advised by a local tire chain that my vehicle was in need of front suspension work. Based on that inspection I called Renson's and worked with Mike on a quote and purchased the parts we thought would be needed. Today, a couple hours after I dropped the vehicle off, Mike called to let me know that after seeing the job, two additional bushings and labor would be needed. To minimize the added expense he offered to waive mark-up on parts and keep the added time down. He also offered to deliver the vehicle to a tire shop next door for an alignment after the repairs. When I picked the vehicle up, Owner Bill, also let me know how hard they worked to keep the cost down and encouraged me to let them do the inspection prior to any attempted repairs in the future. The service was XLNT. I was treated fairly and my old Lexus drives like a dream. read more

I've been coming to Renson for a while now. They're great! The service advisors are all super knowledgeable and they seem to go above and beyond for their customers. The communication has always been great. Every time I've had to bring my car in for an inspection or repair, I'm able to pick my car up the same day. The prices are fair and they've got a really honest crew. Easily the best auto shop in The Bay! read more

I didn't get my car fixed from here but based on the quote itself i would recommend staying away. A simple brake pad replacement with rotor resurfaced on a 4 year old Infiniti was quoted a price of $640. Got it done for $250. Dealer was a bit more expensive at $330. The quote was almost 2.5 times the price of other shops and double that of a dealer. Till now i thought dealers were highly price but this one takes the cake. I am sure the technicians are great and place is great but the price is certainly not. read more

I went to Renson from about 2003 to 2021. I only left because I moved out of the area. I had an older Mazda and then an older Toyota. I can't say enough good things about Renson. Excellent communication, trustworthy, and they stand behind their work. Thank you for taking care of me for so many years, Bill! read more

I took my 2013 Toyota Rav4 in because water was leaking from behind the console. I had a blockage somewhere in the back and they cleaned it out within a few hours. Very friendly and explained exactly what they did. I was really happy and grateful. read more

Mike was terrific an accommodating. Very professional who went out of his way to communicate and accommodate my situation. As long as he is there, Renson has a new customer for life! read more

I took my 1966 Mustang here after it had been sitting for far too long and was in need of a lot of work to get it back in good working order. The team at Renson Automotive are honest, detail oriented, communicative and did not talk down to me or recommend anything that wasn't necessary. I liked them so much I took my 2006 Mustang in after that for an oil leak and a few other things. Recently I called them because my 66 was doing something weird again (she's old and finicky so no surprise) and, rather than just tell me to bring it in, Bill and I chatted about what it might be, what I should try if it happens again and *then* we can talk about bringing it in if need be. That's great service right there. Definitely planning to stick with them for both my cars going forward. Highly recommend!! read more

We have been taking our 4 cars to Renson's for over 10 years and have always had good service. Their communication on what is wrong with the car/s and also when the car is ready to be picked up is spot on. They do not try to sell you extra/unneeded service. read more

solutely recommend Renson Automotive. Back story - my husband met Charlie Sept 2017 when he accompanied a friend taking a car in for a problem. Charlie did some research and found that the problem was a recall problem and told our friend to take the car back to the dealer. My husband and friend were impressed by Charlie's professionalism and said if ever I need auto repair work this is absolutely the place I would come. Today it was my husband's truck (2021 - 4 years later) that he thought needed a brake replacement. Charlie called this afternoon and said the brakes were in great shape and definitely safe. The "squeaking" sound that was heard was due to accumulated dirt. Renson's cleaned up the problematic area and happy ending. Also, the young man at the front desk who greeted us was welcoming, professional and efficient. The complete experience was amazing. read more

I've always said I'd be set in life if I had a friend who was a lawyer, a friend who was a hairdresser, and a friend who was a mechanic. I wasn't blessed with a mechanic friend, but working with Renson is just as good! My parents have taken their cars there for as long as I can remember, and with a family of my own now we've done the same. Renson is super communicative, thorough, and I trust them 100% whenever we have our cars services. They never try to push service and explain their work so clearly. Charlie and Robert have some of the best customer service skills I've encountered anywhere. Kudos to Renson for hitting every mark! read more

I'm pushing 50 years old and in my lifetime I have yet to find a auto mechanic shop that I trust, until now! I brought in two of my vehicles to them recently and they exceeded my expectations. I found them to be extremely honest and not salesy. They were honest on repairs only that were necessary and didn't try and push additional for $. I appreciate that. Their prices are very good and customer service is second to none. read more

Exceptional work. Top professional car mechanics. Thorough in checking auto, go over all details with you. Work with you on what should be done now and what work can be done later. Trusted, professional. Charlie and Robert are great service advisors. Personable service. Brakes, electrical, A/C, repairs, and my 2010 auto running so good with Renson auto mechanics. read more

Had a great and professional experience. Was referred here after BMW wanted to charge me double the price for a oil change. They checked my tires, gasectic. Made some recommendations but said they weren't urgent and they would watch these things and made notes for my next visit. I'm definitely going back and making this my car service location. Ty!!! read more

Bill and his team were the best....excellent service hands down. These are pros when it comes to auto and electronics systems. The body shops go to them for service. I had a air bag light which 2 other shops including our Nissan dealer could not figure out nor took the time to troubleshoot. The light stayed on after I had two guys replace the same seatbelt Twice and all these other previous shops told me was a fault code number and that was it Bill and his team however stepped up big time and tried 3-4 troubleshooting steps to drill down to the issue....and rule out the cables or module. It was indeed the seat belt pre-tension and took the time to explain how it should work and some of the faults/pins that can cause shorts. They worked on the seatbelt connector and tried more testing....and now the air bag light is off! Excellent work and true professionals. Thanks again team! I would def try them first next time for my auto needs! read more

Renson Automotive did an amazing job with servicing my Range Rover, going above and beyond on what was needed. Great customer service experience, excellent prices, and performed all the services needed in a timely manner. You can't beat that and I will recommend Renson Automotive to family and friends. read more

Honest, Fair and Professional. What more could you ask for. They are high tech and communicate well. We referred to them from our other mechanic who was just too busy to get us in and we have been going here ever since. our other specialized in another brand of cars which we no longer have. Thank you Bill and the whole crew for making me feel comfortable about bringing in my car and not being scared to do it. read more

I went to Renson's for a brake problem. They repaired it quickly. Fair pricing and very friendly. Plus they gave me a discount because I had a AAA Membership Card and some free advice. My opinion is they are a honest, reliable shop and I will go back there in the future. read more