5 Stars for Excellent Service!…read more Had a (self-imposed) problem with texting after inadvertently changed a few settings. Off we went to T-Mobile in the Kaneohe Bay Shopping Center (anchor stores Safeway, Longs, Petco, Longs). Appreciative shoutout to Tony, ace problemsolver to the rescue, who figured it out. So glad to have store nearby with trained, in-person personnel to help customers. Keeps me as a loyal and happy T-Mobile fan! Mahalo for the T-Mobile Tuesday promotions!

I love the Tuesday promotions. Every week I look forward to…read morethe T Mobile Tuesdays promotion. One complaint is that the rechargeable flashlight was defective. I'm going to call to see if they can replace it.

It's been awhile since I have been in an AT&T Store and had been purchasing my previous few…read moreunlocked iPhones directly from Apple. I checked out the deals available from Apple and compared them to AT&T and determined that I would receive almost 3 times more for trading in my phone at AT&T. Yes, I realize that I would be locked into a phone contract for 3 years, however, I had no intention of switching carriers and have been with AT&T for at least 20 years. I made an appointment online prior to physically visiting the Kaneohe AT&T store in the Windward City Shopping Center. My recommendation is to always do this if online reservations are available regardless of the business... I really dislike wasting time waiting. I arrived at the store 5 minutes prior to my appointment, walked in, and was immediately greeted by Ryan Ramil who asked if he could help me with something today. I mentioned that I was interested in upgrading my iPhone and learning about the available plans and deals. I noticed that there are several YELP reviews mentioning impersonal poor service, but I didn't get any of that from Ryan. He gave me his full attention and explained things as best as he could to answer my questions. In the end Ryan got me an iPhone 14 Pro with the best deal possible with my trade in, got me an additional discount on my plan that I never knew about, and ended up with a much better plan than what I had previously at the same monthly rate. Ryan even offered to help transfer the data and settings to my new phone for me, and was very patient guiding me through the process. Wow, I walked out the AT&T Store with a brand new iPhone and a smile on my face! Great job Ryan and AT&T Kaneohe.

I was a Tmobile customer for a long time. Switched over to AT&T and it has been one of the worst…read moredecisions of my entire life. Crappy service, slow data, nickle and dimed for everything. Poor customer support on the phone and I always need to go into a store after speaking to a rep for over an hour. If you are thinking of switching carriers be warned!!! AT&T is horrible. I am locked in for 36 months and I dont want anyone else to have to suffer through what Im going through. If you travel internationally, their roaming plan sucks. If you prefer apple care and want insurance, it is very different from Tmobile. I am only able to do a group insurance that covers only a couple phones at a time. It CRAP. No apple care. I highly discourage the switch to AT&T.

I went to the Spectrum store to accomplish a few things, and Emily was able to help me get…read moreeverything I needed done. I had to return an extra Xumo box, which they had sent me in error, and then she helped me to review my account and set me up with extended discounts on my internet service. I also switched my mobile service from Verizon over to Spectrum, saving $75/month for the first year. Since Spectrum uses the Verizon network, I should get the same service for less. Emily was really helpful the entire time and, with help from a supervisor, was able to correct a group messaging glitch that popped up. It took about 30 minutes overall to finish everything, and I'm saving a good chunk of change. It was definitely worth the time, and much easier and quicker than doing it over the phone or via the app.

I'm am sick of having to reset the TV, when it says you have a connection problem when you…read moredon't.Every 4 hours on the TV shuts off if you do not press any button! Dislike having for the TV. to have to count down usually from 9 to O. Miss a lot of the program you were previously watching! When it's time for commercials. the volume level automatically goes up, most time having to turn the volume on the remote down.And the cost for basic cable is outrageous! Not a complainer. Just stating facts. Frustrated customer!

I am so very grateful for the excellent customer service I recently received at the Cricket store…read morein Laie. Hawaii. I am a senior citizen and so appreciate the help I received from store manager. I believe her name was Kainani. Mahalo Nui Loa

Very sweet and helping staff. The young lady and gentleman there attended to my every need in…read morehelping me get my stolen phone blocked. I was freaking out when I arrived and I left with so much peace! Thank you guys

Phone repair by Colton at Windward Mall in Kaneohe, O'ahu, Hawai'i…read more.. There was a line of green light across my phone screen. I traced it to a small Crack on the side of my phone. After a while, it got annoying and sometimes, the line spread out into a green patch that covered more than half of my screen. I called one company, but they only repair iPhone. I called Tricked Out Accessories. Colton gave me a price quote and estimated time (2 hours) - after we agreed that the problem was a cracked screen. He said that the Crack would just get worse and he won't charge me a diagnostic fee. I drove over right away and parked for free at the mall. Colton inspected my phone and had me sign a few documents. I walked around the mall for a while and returned after about an hour and a half. My phone was fixed! Yay! Thank you so much!

Quick & prompt service. I didn't know they got rid of their express cart, but someone told me where…read moreto find the store. Mahalo!

I visited this store today to request a return for a product I purchased at the Waikiki location. I…read morehad specifically asked for a glass protector for the back of my phone, but instead, a film was applied--and it wasn't even put on properly. When I brought this up, the representative called a manager over the phone and told me I had to go back to the Waikiki location to resolve the issue. I asked if Tricked Out Accessories was a franchise or a corporate chain, hoping I could return the product at any location, but instead of an answer, I was just told to go back to Waikiki and speak to a manager. Now, I have to drive all the way to Waikiki, pay for parking, and try to find a manager--without any guarantee of when one will be there. This lack of clear policies and poor customer service made the whole experience incredibly frustrating.

Very professional, helpful and a very smiling face. Kalex was the perfect sales person. Would…read morerecommend others to visit the site.

The battery in my phone was almost dead. I called them, and was able to set up a "same day". I…read morewalked into the shop and there was a lot of people. Leading me to assume that I was going to be without my phone for a day. The counter girl asked for my email and said it would be about 30 minutes. The kid doing the work confirmed that yes, it would take about 30 minutes. So i handed my phone over and did some shopping. I came back about 30 minutes later, and sure enough. The repair was complete. While i was waiting in line to pick up my phone. The Tech kid was explaining to customer when its a good time to replace the battery, and when to get rid of the phone. Found their conversation enlightening. I paid the $80, with a thank you, and out into the world i went. The only knock I would give them is the credit card "surcharge". Which I was told about at the very beginning. So if you go there to get your phone repaired. BRING CASH... I will definitely be a repeat customer.

I brought my iPad to the Don Quijote location on the same day I inquired about screen repair. I…read morespoke to Joy which was helpful in letting me know the estimated price as well as what locations are available for same day repair. I arrived to the location at around 12:30pm (time stamp in image.) I spoke to two employees. I talked to one employee that took a look at my iPad and confirmed the price and time to pick up (2 hours). I also confirmed again with the guy who managed the payment that it would take two hours. I show up around 4:45pm and no one greets me walking in. So I walk up (five minutes later) to the first employee and asked if the tablet is ready. She told me, "Oh you're early, I just have to put on the screen." It had been 2+ hours since I dropped off so I was confused but I said I will wait till they are done. I came back around 50 minutes later and the repair is not done yet. At this point it is already 5:45pm and it has not been finished. I wait until 6:18pm and she hands me it without apologizing for the wait or anything. I regret not saying anything about the time issue but it feels conflicting because of all the things I signed and I am not sure if I am in right to. The problem is not how long it takes, but it was the misinformation about when pick up would be. I confirmed with two people that it would be ready in two hours. It came out to almost 6 hours. I would not have minded dropping it off and coming back another time, if they had communicated that. But I was told it was 2 hours so I waited there, standing in the store and not wanting to rush the employees. The repair itself is excellent but the customer service was conflicting. I paid $329.84 and expected quality care. I do wish I had a better experience because it seems others do.