I had to get my AC/heat pump replaced. Unlike the other companies I got a quote from that involved…read morehigh pressure sales and trying to sell me something more than what I needed. They were low pressure and presented me with exactly what was best for my place, not their commission. On the day of the install 6 people arrived working on the outside heat pump and the indoor condenser at the same time. They arrived at 8am and were done by 3pm. I live in a condo on the second floor and the AC is located in the ceiling. In spite of all the dirt and debris, the hallway was immaculate. They even wrapped the condenser with two layers of insulation so it would not sweat and damage the ceiling tiles.

This company may very well have skilled workers but their communication skills stink. A technician…read more(Ethan) showed up at a rental property I own last Monday and according to the tenant was there for 5 minutes. I received no information or call back from Ethan. I waited a couple days and called their office again and was told they were writing a proposal and I would hear back shortly. I waited another 4 days and called again and got the same reply. So now it has been a week and the manager Chris finally called me back to say they were declining the job and they would refund my $89 estimate fee. No problem there but I really should have been informed at the start that their evaluation would take over a week. Communication is every bit as important as expertise

The absolute worst customer service. They don't stand behind their services, is a hassle getting…read moresomeone to come out and when they do, they bill you incorrect amounts! I was referred to them by a neighbor who said they were good years ago and neighbor and I have both decided to move on due to the headache with these people and utilize other businesses who appreciate our business in todays world. One suggestion- stay far away and you'll be glad you did.

We woke up this morning with no heat. We have a heat pump. I called Good at 8am and they sent a…read morerepairman right out. He had the problem fixed, bad capacitor, and was done by 9:30. Excellent service and friendly repairman.

Very responsive. Honest about repairs and pricing. I checked out the negative reviews. They are…read moremostly the work of one client. I have never had a problem and highly recommend them.

My heater was acting up and not keeping temperature My…read moreoriginal HVAC guy retired and sold his business to a large multi office company I didn't want that I wanted a local professional competent HVAC company that I could have a maintenance contract with and would be focused on good customer relations and service Newtown HVAC is absolutely that company! Don the owner came out multiple times to try and diagnose the problem He was there multiple times when the issue became No Heat and as we all know it's Winter He tried to resuscitate but it was too expensive and old to fix I have a brand new Energy Star heater he installed in one morning when it was determined my old heater had a cracked component Don and his team and Amanda his secretary are the BEST Looking forward to a long relationship with a wonderful professional HVAC contractor Call Newtown HVAC you will not regret this !

AC stopped working on the hottest day (of course). Called them at 7:30 AM when they opened, got a…read morenoon appointment. Pete called up and said he could make it earlier so was there around 11AM. One hour later I'm back in business. Used to use a large company but always seemed to get charged a lot and they want to sell you a new system. I will stick with these guys. Thanks!

Great experience. Called in the morning and young lady I spoke with was kind and helpful. The owner…read morewas out to check our oil heater within a few hours, working around my abnormal work schedule. He was professional and knowledgeable, took the time to explain what he found and how he fixed it, and recommended what steps to take to prevent a similar issue happening again. They'll be my first call next time.

We lost our water service late last night. We have well water and Lukas seems like one of the few…read moreplumbing service that's totally knowledgeable about how to identify a problem with well pumps etc. I called them this morning and they were out in a few hours. Then immediately identified the problem, explained to us what the problem was and preceded to fix it. It's such a relief to have a real professional outfit to handle a problem like this. I've had Lukas come out probably at least four times. And all four times we received excellent service, their friendly, professional, and extremely knowledgeable. I highly recommend them. If you have a problem with your well, they're the ones to call Total Professionals.

I highly recommend Lucas for all of your plumbing needs. I had two issues of medium importance. One…read morein one of my bathroom sinks and the other in the kitchen sink. Lucas came out 90 minutes after I called them and took care of both problems before I had a chance to even tell them to not pay attention to my barking dogs. Best part was that that it cost 75% less than one of their competitors gave me an estimate for. They were friendly, transparent and professional. And, now I have a go to for all my plumbing needs!

Always great honest local service. Will also warn you off brands that you cannot get replacement…read moreparts for. V helpful

Andy is a stand up guy! Prices are way beyond reasonable, and he arrived early and got right to…read morework. I HIGHLY recommend him for all of your needs.

I've been a customer of this company for decades. The technicians are knowledgeable, courteous and…read moreefficient. Most recently, I had a new water heater installed, the heating repaired, a new outdoor spigot installed, and a really difficult leaky tub drainage problem resolved. I have confidence in Joseph Giannone Plumbing and Heating to take care of whatever plumbing problems my old house might have.

June 26, 2026 The…read moreteam that arrived on site, led by Joseph, quickly reassessed and correctly identified the issue at hand, offering an alternate solution which was immediately apparent, quickly and professionally installed, and which cost far less that we had originally anticipated.

Had a company provide a quote for new heating/air conditioning system which came in at 19,000.00. I…read morethen called a few other companies which included Nichols. After getting 4 bids I decided on Nichols because what he said made sense and they were" by far the most cost effective." It has now been 4 months later and my a/c bills have dropped in half, yes, literally in half based on the better sizing and set up of the new equipment and at 1/3rd the price of the other bids received.

I was without heat and contacted Nichols Plumbing days before Christmas. Chris was able to work me…read moreinto their schedule and provide a written estimate for a new boiler installation from pictures I provided. Mark arrived right on time the day of installation and worked diligently the entire day, ensuring I had heat before leaving. Estimate was right on point! Both Chris and Mark were extremely responsive, professional and knowledgeable, addressing all of my concerns. I called the following Sunday and again Monday with questions and both times received a call back within minutes. Highly recommend Nichols Plumbing.