Totally disappointing and frustrating experience with Vera Specialty Concrete…read more We hired Tony Vera of Vera Specialty Concrete to put in a poured cement floor for 2 rooms in our basement (about 500 Sq Ft). He promised a smooth, grey-patterned cement floor as shown in the pictures he sent us. Timeline of events: 1. They removed yucky old carpeting and the tacking holding it to the cement substrate. 2. They ground down the floor to even it up. He failed to put up any plastic sheathing and did not cover the HVAC vents and returns as he had promised. Our basement and half of the main floor were covered in dust and debris. Horrible. 3. They added material to cover the cracks in the substrate and it sat for a while. 4. At this point he should have realized that the substrate was rough and uneven and would require more work to cover properly. 5. They troweled on a micro-thin layer of micro cement which didn't cover the floor well and showed all the underlying cracks, holes and lines from the carpet tacking and did not match up to the level of surrounding tile work as he had promised twice. 6. After a week of curing, they sealed the floor with a floor mop type implement and left with little notice. They failed to clean up afterwards. We received demands for payment of the final balance. 7. After weeks of communicating that we were not satisfied with the coverage, thickness or smoothness of the surface, he ghosted us twice and we assumed that he had abandoned the project. 8. Weeks later, he texted that he wanted to do another pass, consisting of micro-abrasion to remove the sealer, additional layers of micro-cement and final re-seal, we agreed and scheduled him to return. They never showed up and he has ghosted us for the 3rd and final time. No further communications of any kind since. Lessons: watch every move, ask lots of detailed questions and ignore the bulls**t he dishes out. Highly not recommended. Do not hire them!!!

We contracted Verafloor to level the concrete sub-floor as part of a full gut rehab. The floor was…read morevery uneven and we wanted it flat so that we could lay wood / tile directly on top of it. Based on this project experience, I could never recommend this company for concrete leveling. They did not deliver a suitable subfloor, and ultimately cost us more than double the budget trying to remedy their mistakes. This review is with regards to concrete leveling, as I did not use them for concrete polishing/staining. The project started off poorly when we tried to get a certificate of insurance from Verafloor for our condo association. Over the course of 2 months, I sent 17 email and text requests, as well as made numerous phone calls trying to get the COI. We would have walked away from the company then, but had already signed a contract and paid a 50% deposit of $6K so we stuck it out. The project quickly spiraled downhill as soon as they started working. No mapping of the sub floor was done, and no targets heights were marked. Pea gravel was spread as filler in the high areas instead of the low areas. Concrete was poured without any strings nor markers. After three days of work, Verafloor scheduled a final walk-through with our GC asked for final payment. The floor was no where near the standard needed as a subfloor. It varied up to 3" in height within an 8' span throughout. The heights of the floor varied throughout and exceeded the maximum target height in areas. The industry standard for a flat subfloor was no more than 1/4" variance in a 10' span. The contract stated we would get a level floor, we would have accepted a flat floor but couldn't accept one with such variances. Our GC and we suggested Verafloor rip up this concrete and start over (in hindsight we should have insisted on that). Instead, we agreed to allow them to grind the floor down and then re-pour the floor. We never imagined the crew would be grinding down the concrete for 2 months. They hauled away 21 bags of concrete dust. When they were ready to pour a level floor again, we requested one room as a test to demonstrate the crew had the technical skill to pour a flat floor. This time they used strings and marked the target height...and poured a flat floor. Unfortunately, they measured incorrectly and placed the target strings 1/2" below target on one side and 1/4" below on the other side of the room. Even though they failed this test, we agreed to allow one more attempt to get a flat floor. This time they didn't use markers or string, and just eyed it. When we evaluated his finished product, the floor was once again not flat to the subfloor standard. We even invested in a $500 laser floor measurement tool to confirm it was not within the standard. At this point, our project was more than 4 months behind due to the floor work that should have only taken 1-2 weeks. We found several independent flooring and concrete professionals to assess the situation, and all agreed the floor was not acceptable. Rather than go to arbitration to recoup our costs and risk further delays, we decided it would be best to call it quits and allow Verafloor to keep the deposit. We then found a different professional who could fix the floor in its current state. I know Verafloor lost a lot of money on the deal, as they poured, ground, and hauled away a lot of concrete. But we lost significantly more. With the cost of the initial deposit, replacement floor contractor, and 4 month delay, we spent more than double of the original $12K budget. Additionally, the work crew was not professional nor respectful of the work site. The other project subs commented on their lack of professionalism, and they even drew graffiti on the drywall and floor.

Called the contractor to repair and they refused to honor their warranty. Wanted to charge for…read morerepairs. There were no limitations listed in any of the paperwork and the defect was not due to anything on my part.

I would never recommend this company to anyone. They had the worst customer service. They did our…read moregarage floor and when streaking occurred on the floor they blamed it on the floor. We told them on Thursday what had happened and they couldn't be bothered to show up till the following Monday. The salesperson acted like he was doing us a favor to redo the floor. When it was pointed out this was turning out to be a three week ordeal ,that was forcing us to cancel Thanksgiving and a Christmas party , all the garage stuff was in the house, the salesperson was indifferent to the mess they had created.And after all that we had to pay extra for the pod rental and move everything back in freezing weather because they didn't finish the job when they had said they would.

This was an excellent experience every way!! I had some ripples and bulges on my bedroom carpet…read morethat needed to b stretched although the carpet was in excellent condition. I called Rob and we had an appointment scheduled within four days. Our building is difficult to work in because the Management Office requires lots of insurance documentation which Rob was able to deliver immediately. He arrived on time, did excellent work and I. could not be happier with the results. I would highly recommend Comfort Carpet for any carpet installation or repair. Thank you Rob, you did a beautiful job. Martha Anne Yandle

Rob came to my house same day and completed a carpet repair. He was on time, friendly and did a…read moregreat job. I really appreciated the quick response. Would definitely use again.

THe guys came and did a good job on my garage floor . Happy with the experience ....read more

I requested an estimate of my basement floor project on 5/20/26, today is 5/26/26 and still no…read moreanswer, no message from this business. I find it hard to believe they have that good of a rating. The work may be good but the professionalism is definitely lacking. On to the next vendor.

Cabinets, countertops and backsplashes for an entire kitchen and 3 bathrooms were purchased at…read moreCabinets City. I could not be happier with the selection, service and quality of the products. An added bonus was the charming and attentive personality of the owner, BG! Elyse and Ken

While I didn't ultimately choose to buy my cabinets from Cabinet City as I was looking for a…read moredifferent style, they get five stars from me for their honest customer service. I had heard of a cabinet line online that offered a high gloss, flat slab, Euro-style kitchen line. I reached out via their website for a quote based on a cabinet layout I had already planned. Pricing seemed in line with other quotes I had gotten, so I went to see the cabinets in person. Unfortunately, that week that line's distributor let the company know they were discontinuing the white high gloss finish. Derek was very transparent about the situation and recommended against buying the cabinets in case anything went wrong, as they'd be hard to replace. He guided me in remaining available lines and what he would and wouldn't recommend. He quoted a framed flat slab cabinet that would work for my needs, and he even pointed me to a local company that he doesn't sell in his store, but knows was the type of cabinet I'd been looking for. Thank you for the honest and helpful customer service, Derek!

I called Mike after finding water in my basement and had no idea where it was coming from. He…read moreresponded quickly, came out the same day, and clearly explained the issue and my options. He was patient, honest, and never made me feel rushed. He even refused to charge me after I offered to pay. Great service and someone I would highly recommend.

Mike from Crack Master Chicago came out and evaluated the work and provided an excellent price to…read morecomplete the job. Mike did and outstanding job. After the work was done Mike explained the entire process and provided a paid invoice and a 10 year warranty of the work. I highly recommend Crack Master Chicago for your foundation repair. Incidentally the repairs were. In early July and not a drop of water since!

We considered expanding a first floor powder room into a full bath and approached AirRoom and some…read moreothers a couple years ago, basically told that we couldn't do it. Then my wife read an article about Regency and we called them for their opinion. Bruce sat with us, looked over the space, and said it wouldn't be a problem. He provided sketches of what we could do, for what we considered a fair price, and we agreed. Finished today! It's beautiful and we couldn't be happier. The crew that did the job really knew their stuff, showed up on time, put protection down and all around, cleaned up when they left for the day, and were generally top notch pros. Maciek and Roman were the two stars but others who came on one day or another were all good. My wife and I are happy that we used Regency and would recommend their services to anyone.

Bruce was very eager to do our project - things went very well for the majority of the project…read more There was a small blip when the wood floors were completed. Sam instructed the floor people to figure out a quick fix for which there wasn't one. The floor people were very upstanding & finished it properly, much to Sam's disinterest. We were also interested in several smaller outdoor projects that were to begin when the weather improved. We were promised that we'd hear back - never did. Someone else is doing the work now, as the summer comes to a close. While the work was great, the follow up is suspect. I guess the larger projects are of greater interest.

Wonderful job on a 10x12 shed. Very happy with the end result. Solidly built and will probably…read moreoutlive the house. The people at CGB were courteous and professional in every aspect. The building inspector said it was 'great work'. Highly recommend them.

Did a great job building our garage in time estimated. Came back and fixed a loose siding issue…read morefive years later. Very professional and satisfied with their work.