Rinse is the ticket. They kill it on all fronts quality, service & convenience. And for how well they do, the price is right. When dry cleaning I'm most concerned with quality - getting spots out, etc. - and I haven't had an issue with them yet. Love what they've got going on. read more

This has been the worst customer service experience of my life. I wish I could give negative stars. I don't care to take time to write reviews usually, and this may be my second one ever (and my first negative). But I am utterly LIVID about this experience I've had with Rinse, and I've had many bad ones with them. 1. They returned my clothes last week, that I paid extra for to be overnighted, STILL DIRTY. They literally folded up my dirty clothes and put them in a plastic bag. 2. I noticed yesterday when I finally went to put them away. They agreed to pick up my clothes that night and return the next day, since this was a service I ALREADY PAID THEM TO DO. I gave them the exact same bag with the exact same stuff, same weight. 3. Only after I asked did the customer service rep offer me a credit to be used on a future pickup. It was the very least they could do for a repeat customer and for the fact that they failed to do THEIR ONLY JOB. 4. Tonight, I got my bag of stuff, and a receipt emailed to me. I was charged MORE THAN DOUBLE the original cost. Again, same exact bag of stuff that I had already paid for to be washed. So the total should have been ZERO. Instead, they charged me an extra $60 for "four blankets" that were actually Turkish towels (which are lighter than actual towels). So they were considered towels before, but suddenly they're "blankets" now???? 5. The amount I already paid PLUS the gratis credit they gave me as a make-good was deducted, and then I was charged an EXTRA $14. For the same. exact. bag. of stuff. How many times in one week is Rinse going to try to steal money from me? 6. When I called customer service, rightfully angry, the rep said she was going to send the refund email and credit confirmation email, and I made her stay on the line until I got them. What I received were two more copies of the exact receipt I got before. When I tried to explain this to her, she insisted she sent the right emails. When I said that's incorrect and that I could forward her the emails, she HUNG UP ON ME. 7. I received a text saying they were sorry, we were disconnected, and that I would receive a call back. I never did. Apparently she was offended that I was pissed off. Hmmmmmm I wonder why? You take my money, don't wash my clothes, then proceed to charge me EVEN MORE when you attempt to actually provide the service I ALREADY PAID YOU FOR. I eventually received the emails detailing my refund and credit, but honestly I don't even want the credit because I am NEVER using Rinse again. 8. To sum up, Rinse steals from their customers. Bye. read more

Our washer stopped working. For a family with a three year old and two dogs, this is a challenge. On Veterans' Day, I uploaded the app, hoped I could get a pick up and ta da! They picked up and returned exactly as promised. Well done. read more

I love Rinse -- I essentially pay exactly what I used to pay for dry cleaning but it gets picked up and dropped off at my doorstep. Quality has always been good and I've never had any issue with delivery (I have probably done 50 deliveries -- I have them pick up once a week and drop off once a week, and have been using the service for a little more than a year now). read more

Horrible service! Everything about it was unsatisfactory. My delivery was 40 minutes later than the latest delivery time in the window so I had to stay up 40 minutes past when I usually go to bed waiting for the delivery. Super annoying. The folding job was HORRIBLE. The clothes were folded so messy with wrinkles embedded in every item (and some inside out) so I had to REFOLD all the clothes! And they put everything in plastic bags which is super wasteful. Taking three days before returning one's clothes is also a really long time. There was nothing convenient or pleasant about this experience. read more

Exactly what I needed. Clean clothes, easy pickup and delivery, and super nice people. Both the delivery people and their customer service is attentive and helpful. Everything is nicely folded and easy to put away. I only did the wash and fold service, but it was worth the money and very convenient. read more

Rinse is awesome. I have been using them for about a year now and they have done a great job on my shirts and suits. Have managed to clean/fix everything we've thrown at them - red wine on white shirts, grease stains, countess shirt buttons, even buttons on leather for my wife. My idea of a perfect sunday evening of errands: - Sit on couch and read a book/watch a movie - Rinse delivers laundry & dry cleaning - Instacart delivers groceries for the week - Times spent on errands (less than 1 min of buzzing people into the apartment bldg)...I love SF! Also they have worked seamlessly even when we are not at home...which is cool. read more

TL;DR: It's a delivery dry cleaning company that can't clean or deliver clothes. Avoid like the plague, but given a choice between the plague and Rinse, you've probably never had the plague so why not give it a go? This is the third update to the "here's $100, please wash my socks" saga. I still don't have all my clothes. Now they are 1-2 weeks away from being done. Could have learned to loom myself a new wardrobe in the interim. I don't even know what Rinse's deal is except they suck like Hoover (the vacuum and the president). Read parts one and two for the whole fiasco. I mean... it's LAUNDRY. I've done it myself! I know exactly how hard it is AND IT'S NOT THAT HARD. read more

I've used Rinse a few times now, and I've consistently been satisfied with the quality of their work and how friendly the staff is. It's perhaps a bit more expensive than your neighborhood cleaner, but having door-to-door service and quick turnaround is well worth the modest added cost. read more

Love this service it's so convenient and easy to use! Not sure what I'd do without it!!! Rinse y'all are the best!!!!!

Rinse has been a lifesaver for us since we don't have a washer/dryer in our building. They're reasonably priced and their customer service is great! Ashley helped us out tonight and was super amazing! Thank you!!!! read more

Rinse used to be one of the best conveniences in my life. Sometime at the end of 2018, they decided to raise their prices and although I thought it was starting to get expensive, I stuck around because I could rely on the service. Fast forward 6 months, EVERY MONTH I've had to fight with them about absurd additional fees they keep trying to charge me. I've since decided to cancel the service and now they're trying to charge me a bunch of "one-time" fees before my subscription gets canceled! These guys have just become cash-hungry and are looking to squeeze every dollar out. Plenty of other local services will do what these guys do with no fuss. read more

Fabulous service! I don't think I'll ever go back to using a regular dry-cleaning service again. Worth every penny!

This service is very cost prohibitive as it is, but add on top that they will randomly subscribe you to "Rinse Go" so you get charged $8/month for not even using the service makes it very clear that you should not even try this company for the "trial" they offer. read more

This is probably one of the most poorly managed businesses I have ever seen. I have no idea what Alumni Ventures Group sees in them. They have lost 3 shirts of mine. Instead of giving me my clothes, they sent me women's petite clothes. How the fuck do you screw something up that badly!? This takes a special kind of stupid to accomplish. Everytime I call them out for screwing up they react as if I caught them with their pants down. You have lost a long time customer of yours. read more

RINSE is an invaluable service to me because I'm disabled and it makes it so much more convenient! The price point for all its services are definitely competitive. The ease of getting a text and replying with a simple "Y" is the greatest. Kudos to RINSE. read more

I signed up to get my clothes washed. Made the account and had my stuff ready to go. Left my items at the front desk. At no point did the website state that I had to physically be there for the first pickup. Doesn't state it in their text message communication either. So they cancelled my first pickup without notification. Their customer service is terrible. read more

Rinse makes my life way easier. My clothes are picked up easily, and dropped off safely. The drivers are always really nice and accommodating with my ever changing schedule. My clothes look great when I get them - and I don't have to spend any time or thoughts about cleaning my clothes. read more

We've received our clothes back with stains on them on three separate occasions. One set we sent back to be re-washed was lost. They kindly refunded the value of the clothes, but the consistent inconvenience and poor quality just showed the perceived ease of this service to be a lie. Highly recommend avoiding. read more

Not totally sure how I had clean clothes before Rinse. They save me hours each week, and truly have the best customer service I've experienced in the service field. You can trust your clothes with these experts! read more

Great service. Clothes always come out perfect. Super easy to use, and very convenient evening pick up and drop off times.

Rinse is excellent. It's super convenient and well priced, but what really differentiates them in my mind is superb customer service. I have two laundromats around the corner, yet I still use Rinse because the experience is just that much better. They even remember to crease my khakis for me, which I recognize is a minority preference...... read more

I tried Rinse recently after a massive back-log of dry cleaning was piling up. Rinse picked up the clothes promptly and delivered them within a few short days. They were communicative about pick up and delivery and followed instructions when I was out. They send you an email photo with all of the items they are handling for you. Lastly, the prices were very reasonable - and I had given them specialty items. I plan to use Rinse again and stop taking my clothing to other places. You can't beat the convenience! read more

I've used Rinse a couple of times for some of my clothes, but I'm not impressed at all. They've had troubles removing very simple stains, some items came back without feeling clean, and some came back with bigger stains than when picked up. Very convenient that they come and pick up and drop off, I wish that they could deliver on their promises. read more

I finally quit Rinse for good---even leaving a credit unused---after they RUINED my boyfriend's shirt who had just *died*. My one beloved piece of clothing of his. They RUINED it. They clean your clothes along with other people's clothes -- and apparently someone else's load included some item that bled red dye all over my boyfriend's white and grey shirt. There is no amount of money that would ever make that ok. Rinse does their laundry bulk, and on the cheap. And they will not change their mediocre "laundry partner," because the family of one of the VCs funding Rinse (James Joun) is in the laundry business. So this whole enterprise is a boon to his family---and consequently, there is no competition for Rinse's business, and no quality control---Rinse employees do not have any leverage, in terms of laying down the law with the "laundry partner"---they cannot switch to a better laundry service. The bottom line with Rinse is this: (a) before they hired their current CS people, they had the best customer service of any company a lot of us had literally ever come upon--but the service has degraded monumentally, and (b) the quality of the laundry runs from mediocre (at is best) to egregiously bad. read more

Awful customer service! No way to turn off the morning text reminders, even on the website and customer service never answers. Also no way to delete account. I just keep getting texts and want them to stop. read more

I chose next day delivery for my laundry and Rinse ignored that, keeping my laundry when I desperately needed it back. Nothing like having your clothes held hostage! Their customer service is atrocious and the app is buggy as hell -- avoid! read more

These people lost over $1800 worth of laundry and last thing they said was that they were gonna issue a partial refund of $500, that doesn't even cover my pillow shams they lost. Still haven't received the check, btw. Please beware that their service is beyond unacceptably terrible. read more

Multiple shirts returned shrunk. One shirt returned ripped. Will not return to this service again. Reached out to customer service and they told me to fill out a form - the form doesn't allow you to submit photos of the damage, instead it asks for the price and receipt from the original purchase. Steer clear from Rinse! read more

Great service and very affordable. Love that they offer traditional rinse and fold, hang dry and dry cleaning. Their valets are incredibly friendly and flexible as well. Love that they're so responsive to their text line. read more

I've been using Rinse for a couple months now. Their staff is always friendly, great customer service, and the quality of their work is great. They also do not have a minimum for their service which is nice. read more

Every time a Rinse valet arrives at my house to pick up or drop off my dry cleaning, I want to hug him/her. This is one of the best services I've used in SF. It's convenient, high quality, reasonably priced and super friendly. I wouldn't have made it through wedding season without it! read more

Socks have gone missing with almost every wash. Some of them were black but one of them were white with black dots. I emailed them about it and they apologized and offered me a $20 credit. However, I still got a few washes back with missing socks. I also found my duvet cover and matching pillow cover came back with black stains. It is an expensive cover and I doubt I can remove them. read more

This company is a sham. Their website is amazingly user friendly and they make it seem so easy. They showed up when they were supposed to and dropped our bag off when requested, except THEY GAVE US SOMEONE ELSE'S CLOTHES. The bag had our name on it and it was filled with someone else's stuff. I called Rinse and they didn't seem that concerned, which at the time I took as confidence in their ability to right their wrong, but in retrospect should have been a major red flag. I didn't realize how commonplace this is until I read the other Yelp reviews, so they must be used to people's clothes going missing. It has now been three days since they dropped off the wrong clothes and they have only demonstrated that they really don't care. I had to remind them last night to come pick up the bag of not-our-clothes after they said they would come, and despite their assurance they would contact me ASAP, I had to leave a voicemail and text them today to get a status update, which is currently unknown. I am shocked at how cavalier they are being considering they have hundreds of dollars worth of clothes - work, everyday, exercise, underwear - they have it all. I feel like I paid them to throw my clothes away. While I'm certain this will ultimately work out - either our clothes will show up or we'll need to take legal action to get proper compensation - the inconvenience alone should caution anyone against using this company. read more

Pretty solid service overall, few hiccups here and there but nothing major. The dry cleaning is also pretty good. Nice to not have to worry about going to the laundromat and folding a ton of clothes. read more

I love Rinse. I use it every week and they are always professional and the clothes come back clean and pressed. I have not had one issue with quality. They make it easy for someone who works long hours. I often have to change pickup and drop off days last min, and their costumer service people handle changes flawlessly. Prices are competitive if not lower than standard cleaners. I highly recommend you try Rinse out if you have not already. read more

Mercedes from Rinse rules! Great service and she waited for me even though I was late!

I am a huge Rinse fan. My schedule is often hectic and I'd always to try and squeeze in a trip to the dry cleaner. No more last minute rushes to the dry cleaner, overpaying to get it done same day because I was too busy to plan ahead. It's made my life so much easier, and the quality is awesome. read more

Rinse has done a great job on clothes for me and my wife. I get dress shirts and suits cleaned every week and have never had a problem.. and I've been using them for months now. Whenever they make a pickup and I have stains to point out or special drycleaning requests for my wife's clothes, they type notes into their phone or text it to their office. They have also done simple repairs like fixing buttons or stitching and didnt charge me when it was an easy fix. The best thing about Rinse though is that they come to me!!!! The evening pickup/delivery makes it a lot easier for me to know when I'll be home and they send a text 45 min before arriving. If I'm not home I can still leave stuff for them and they will hang my delivery on the door and text me a photo of it. Then I get emails with photos of the clothes and receipts, but I almost forgot about that part because the whole process is so simple. No errands.. no changing my schedule.. I barely have to think about it.. it just gets done. I feel like I'm barely putting anything into this relationship, but it's everything I could have asked for in a dry cleaner. I love you Rinse! read more

Rinse is outstanding every single time. Friendly valets, never a missing/damaged article. Really affordable prices. My girlfriend had her dress dry cleaned and was blown away by the degree to which they cared for it. A great service that I would recommend to it anyone. read more