I intentionally waited a couple of weeks to post this review so I could try to be as objective as possible, given our dreadful experience. The review has little to do with food, as we didn't get to eat much of it (more on that later), and EVERYTHING to do with the abysmal customer service we experienced at the hands of the hostess/manager (maybe owner?).
The long story short is that our party of five adults had a reservation for the last seating (8:30 pm, closing is at 9:00 pm) on Christmas Eve. I called in advance, not once, but twice, to make sure that we wouldn't feel rushed due to the late seating, and was assured twice that we would not be. TWICE. During neither of those calls did the person on the other end mention that the kitchen closed at 8:45 pm -- which would have been good information to have, given that we were looking for a more relaxed experience and were very clear about that. When our party arrived (three adults at 8:32 pm and the other two at 8:37 pm), the hostess/manager (maybe owner?) informed us that the kitchen was closing at 8:45 and that we needed to have our entire order in before that (she did offer us the alternative of not being seated at all). We scrambled and made our selections just under the deadline, and ALL the food (appetizers and entrees) arrived on our table within 10 minutes. The table, designed for four people but accommodating our group of five, wasn't large enough to fit all the food that arrived in one fell swoop -- and suffice it to say that we totally felt rushed.
The hostess/manager (maybe owner?) demonstrated ZERO customer service skills. We were visibly upset by the rushed treatment and explained that we had been assured TWICE that we would not be. She didn't bother to apologize for any miscommunication (there wasn't any miscommunication, but she could have at least tried to say there was). She didn't try to make things better in any way. The end of the story is that my husband used a little choice language (at the situation, not directed at the hostess/manager -- maybe owner?), and that's what she decided to focus on rather than trying to find a way to salvage our experience.
Ultimately, and about five minutes after all of the food arrived, my husband asked if we could just leave -- without paying. At this point, we had nibbled on a few of the appetizers, and three of the five of us had sampled the entrees. The hostess/manager (maybe owner?) agreed we could, so we did (at 9:05 pm). In all honesty, if she had apologized and offered us ANYTHING, we would have stayed and paid the bill, including a generous Christmas tip for the wait staff. Instead, she lost at least a $400.00 tab due to her sheer rudeness. And our family had a Christmas Eve dinner of Costco spring rolls and homemade pie when we got home -- which we will definitely be laughing about for years to come!
If you've made it this far, I will comment on the food. The osso bucco was absolutely delicious, according to our oldest son, who did his best to stuff as much of it as he could into his mouth when he realized we were leaving and likely wouldn't be able to find another place to eat dinner. We didn't get to try the pizza, but it looked tasty. The Caesar salad was simply terrible -- wilted and totally flavorless. The antipasto platter and brocolini was fine, if a bit on the small side for the price. The two pasta dishes were not just al dente, they were undercooked (probably because the kitchen was closing and rushed things). I know we ordered a couple of more things, but I don't think we got to try them before we left. To be honest, the food, besides the ossu bucco, wouldn't warrant a return visit, even if the hostess/manager (maybe owner?) had been a lovely person. read more