Steve has been great at maintaining, repairing our equipment, and saving us money. I have had other companies tell me that I needed expensive repairs, and that I needed to have equipment replaced. Steve came in, and did the repairs, and my equipment has worked great ever since. Integrity! He is a great guy! read more

Rivers came recommended by a friend, and it was Steve (owner) who came to service our AC. We had a few issues with a new system that was partly installed incorrectly, and, still under warranty. It's just reassuring to work with someone with so much experience, he was able to trouble shoot the problem confidently and propose simple solutions, then worked with the manufacturer to get the parts we needed for the warrantied parts. Amazing customer service, prompt communication, and friendly. Steve and his son Ryan had us up and running again quickly. Thanks Rivers Family! read more

"New World Record: 5 Minutes to Unclog Toilet!" I always find it interesting to see how fast a plumber can fix problems. This was a typical drain stoppage, but I could not fix it, so I had to call in the professionals. I have used Rivers countless times, always with excellent results. No, they are not cheap, but if you want the best you're going to have to pay the going rate. In all the years I've used their services, they have not made a mistake even once. I called for an appointment, and Ann arranged for same-day service. A pleasant young man, Ryan, arrived on-time, and I showed him to the area. I covertly retrieved my stopwatch and prepared to begin the countdown. I was tempted to hide the plumber's tools, but that would have been unsportsmanlike. As Ryan toed the starting line, I realized that we were in the presence of a elite tradesman. "Okay, start the timer!" I whispered to my wife. Of course, we did not want to put any pressure on young Ryan, so we did not divulge that he was being timed. My wife and I estimated that Ryan would have our toilet unclogged in 15 minutes. But guess what? He did it in 4 minutes flat! A new world record! As I wrote out the check, I couldn't help wondering if I had gone into the wrong occupation. On the other hand, I was proud to be part of plumbing history. read more

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If you need a plumber, you can always count on Rivers Plumbing to provide quality service! Rivers Plumbing has rescued me from water issues for the last 10 years. read more

Amazing customer service, and just an overall great company. I needed the main input value into our home replaced as we were getting shallow water pressure. Steve is very knowledgeable and fixed our problem, and now we have great water pressure. thank you! read more

Steve is a seasoned guy who will work with you on unusual stuff other folks won't truck with. I recommend him!

Our water heater started leaking, called Rivers Plumbing right away. They had a cancellation that day, Steve and his helper picked up a new one and installed it that same day. It was a clean and fast install, Steve explained everything to us when he was done. Very happy we called Rivers Plumbing. A job well done. read more

I call Mr. Rivers for fixing my pipes is leaking so bad, and He came right away, I give a 5 star for doing a great job, I recommend whoever will read my review is a top notch on his service and dedication to his work. read more

Outstanding work from start ( office person ) to finish with the tech. Family owned and operated

Another awesome experience with Steve Rivers. Steve and his crew have helped us with many issues with our home, rental properties and client's homes. Our tenant texted us on Wednesday saying that the AC had quit working and Steve made time to take a look at it the same day. 3 days later (on a Saturday) he was able to replace the A/C unit for us and was able to do so without having to replace the existing furnace, despite it being an older mid-90's unit, thus saving us $5K. Thanks for the great work Steve and everyone at Rivers! read more

We called this company to help us with a smell from our drain. The owner came out - smelling like an old cigarette - the first thing he says is that he smokes and can't smell a thing - then why come out!! He gave a few ideas like change the mat - ummm no mat. It was an awful experience. He gave us a bill and charged us for $90. I would never have them out again! read more

We have had Rivers come out for a couple of issues. They have done preseason updates on our heater. When the motor went out after 12 years, Steve came to check it out. He was able to replace the motor and other parts which had also given up the ghost. The heater was like new and about 1/4 the cost of a new heater. He came at the end of a busy day and stayed until 8. We have had them come out for drain issues. They come when the promise and clean up after they are done. We would highly recommend Rivers for plumbing issues and will call them if we have future needs. read more

We contacted Rivers when our A/C didn't work during the June 2021 heatwave. The owner himself came to our house and determined that the control wire from the thermostat to the condenser had been chewed through by some sort of vermin. He rigged up a temporary connection in the house to get us through the heatwave. He returned later with another technician to run the wire beneath the house. He was prompt and professional. His office contacted us when he was running behind schedule, and he arrived as promised. Definitely will use him again in the future. read more

Top service!!! About 1 pm our ancient water heater broke. At about 3 pm after doing some research I called Rivers. By 10 am the next morning Steve Rivers was at our door despite the rain with a new water heater to install. Plus he updated the gas valve. Thanks to Steve Rivers we were without hot water for less than 24 hours. He is caring, honest, experienced and knowledgeable. We will be calling him again for future plumbing issues. read more

Long time plumber and HVAC service. Steve is a great professional. Very smart and very friendly and a lot of integrity. We've had Steve work on big and small projects and it's always been on-time and on-budget. Very easy to communicate with and can break down the most complicated situation's and if something's easily digestible. read more

Steve was an incredible help on the weekend after New Years. As luck always seems to have it, we had a sink backup on late Friday afternoon. Instead of going directly to voicemail, it was wonderful to get Steve on the phone. He spent several calls trying to diagnose and make suggestions that unfortunately were futile. So he eventually agreed to come help us in person, on Sunday, just hours before his 49er game! I highly recommend him! read more

We called at 8:55 on Friday night and left a message explaining the issue with our hot water heater. Within 10 minutes, Steve called back and we made an appointment for him to come at 1:30 Saturday afternoon. Saturday morning he contacted us asking for a picture of the faulty part so that he could be sure that he had it the correct parts. When he arrived he was wearing a mask, had the correct part and was ready to go. When he finished, we asked if he could fix another plumbing issue which he quickly did. We are very satisfied customers and next time, we will call him first! read more

I have never written a review of a business ever. However, considering what I have experienced, I feel compelled to let others know what I have been through. I have experienced an unusual water stain on my family room ceiling. On Friday Steve came over to evaluate the stains. On Saturday Steven came over with his assistant Joel whom appeared to do nothing but clean up after the work was performed. Steve cut one 12x12 and one 18x18 inch hole in my ceiling. He was unable to detect the source of the stain so he recommended leaving the holes open for further inspection. After about 1.5 hours work, Steve billed me for two hours work at $450. I was shocked and I told him so. Steve took the time to explain that he makes $150/hour and that his clean up man made $75/hour which made their work worth $225/ hour and bringing my less than 2 hours to $450. I explained that I had a quote from another plumber to do the same project with larger holes for $130 total. Steve stated that he did not trust that plumber and that his charges were appropriate for the work performed. I insisted that I did not agree but Steve was incapable of negotiating anything less than his initial $450 charge. Obviously my ceiling remains open and unfinished. I have had two other contractors evaluate the problem with one that has identifying clearly what the problem is. However, both contractors say that the job that Rivers Plumbing performed was worth less than $150 for the entire job. In conclusion, I will never ever use Rivers Plumbing in the future and I suggest that if you do not want to pay three times what the project is worth, you should never use Rivers Plumbing either. read more

Several years ago we hired RIVERS to install a TRANE HVAC unit in our attic. 1. They NEVER supplied us with the proper city permit. 2. The gas line was improperly installed. 3. The gas line universal joint was LOOSE, and the inspector (while inspecting another project, found the improper RIVERS connection. 3. For an electrical connection, I just found that RIVERS improperly installed a wall circuit (did not use ROMEX or insulated wires). Since the original installation was over 5 years ago, I would not expect RIVERS to honor any warranty, however, it is only AFTER other home owner projects that I am constantly finding MISTAKES that the RIVERS employees made. STAY AWAY FROM RIVERS. Karl Emrich read more

I've used Steve and his guys for years, on multiple properties. Always prompt, and I'm always satisfied. Don't listen to these other posts, this company is top notch! Brian Conner read more

Had a bad shower valve that wouldn't turn off. Had to turn off the main water. Rivers came out right away. they had the right parts needed, fixed in no time. very friendly worker, even put a towel in the tub to protect it. this is the second time we have used them. had a loud noise in the furnace, and two different company's wanted to replace the furnace. Steve at Rivers came and made a repair, and it works great, and the noise is gone. Great company, will refer Rivers to anyone who ask. read more

We called Rivers Plumbing Heating Air on the recommendation of our contractor. We had a leaking faucet in the garage that was frozen and could not be turned off necessitating turning off the water to the entire house. The woman answering the phone was efficient and pleasant and scheduled us an appointment quickly. Later she called back to offer us an earlier appointment. Great. Steve Halverson and Mr. Rivers arrived early, fixed the leak and installed new faucets. They were knowledgeable,efficient, pleasant and swept up the garage before leaving. The office was a pleasure to work with..a real person answering the phone and scheduling an appointment ..not an answering machine with a promise to call back. We would highly recommend Rivers Plumbing Heat Air to anyone with service needs. read more

Rivers. Actually care. My landlord was okay with my kids and i freezing with a broken heater. My landlord told me to wait. I couldnt wait. It was 30 degrees at night. I called rivers and they brought heat to my home. My experience was wonderful. I want to thank them from the bottom of my heart for the kind letter and gift they gave my children. It ment the world to us. There is good people in this world and rivers are some of those people. I wish everything would break in my home again just so rivers could grace us with knowledge and good conversation again. Excellent work keep it up. read more

sr wrote: "April is generally a slow month for us" I never said that it was in April, you did. You appear to be unfamiliar with Yelp. Yelpers do not necessarily post a review the very minute they walk through the door at home. Readers may wish to also read the one filtered review at the bottom of the page. I'm not sure why it was blocked. read more

I engaged Steve Rivers one year ago over a gas leak. He did a great job and charged decently. I thought I had built a good relation with him. So, today I had another water leak problem. Immediately I called him up. His wife Ann quoted 225$ for the first hour and $150 for the subsequent hours. I told her that this is a ridiculously high price. She said that she would talk to Mr. Rivers and that he would get back to me. Meanwhile, Mr. Rivers simply asked the technician to leave. He didn't even care to call me to sort out the price. I think this is holding the customer to ransom. The technician was then directed by Mr. Rivers to just leave. He did. This is no way to treat a customer. Stay away from these folks who want to just rip you off. read more

We have used Rivers for several plumbing needs in our 1960s ranch fixer-upper in Dublin. The repairs have ranged from replacing bad piping under the house to unclogging a drain, and projects like connecting a toilet. The work is always done quickly and as specified. I think we have used them 5 or so times. They have always been courteous and punctual. They have an office administrator who answers the phone and arranges all appointments, and the system is very organized. They are also an A+ rated member with the Better Business Bureau, which is why we originally used them. read more

Once again I called on Rivers to fix my air conditioner/fan blower. We were in the middle of a heat wave, and my furnace blower went out--They were able to make an appointment in the afternoon. However, when Steve showed up, our power was out! He gave me his cell and said call him when it came back on and he would check it out. Sure enough, the power came on at 6:30pm and at 7pm Steve was back at our house. He diagnosed the problem, and came back the next day with a part he had to order. Great customer service, both times I have used them. I would recommend them to anyone for their services. read more

My AC decides to quit at 8pm on a Friday night during a heat wave. 100+ degrees. My husband called their service # & Steve Rivers came out to our house at 10:15pm, diagnosed the problem, didn't have the part (capacitor) with him that was needed, but said he would call around 8:30am the next day (Saturday). He was at my house at 9:15am and had my AC working by 9:30am. Nice courteous people. Would definitely use again. Oh and my bill was $389. For a weekend callout last minute, I feel that was reasonable. read more

My house was a scorching 88 degrees and something needed to be done. I called rivers plumbing and AC and they made it out the next day. The actual business owner came himself and fixed my problem within a half hour at a very respectable cost. Unfortunately, my dog ate the wires the following day and I found myself in the same situation as the day before. I called Steve and sure enough he came over, at 7pm, and fixed my issue for free. EXCELLENT customer service with affordable work. Thank you Steve for all your help, especially on short notice. I will recommend ALL my friends and family to Rivers plumbing and AC from here on out. 5 stars without a doubt. read more

I had a pipe break in my front yard while I was traveling. A neighbor called me to let me know that I had water flooding my yard. I called Steve and he came right out. He stopped the leak and diagnosed the issue, sent me pictures and gave me an estimate. He got the parts and repaired the leak all while I was out of town. I have used Steve 4 or 5 times all with great response and professional service. I would highly recommend Steve for any job. read more

Rivers has been to my place 4 times (it's an old condo) and every time they are courteous and do their best to be informative and let you know the timeframe of arrival. read more

Rivers Plumbing has done most of our plumbing work the last several years. Steve, who has done most of the work when we have used this company, is knowledgeable and efficient. He arrives on time, or in the one case that I can remember where that was not practical, called in advance to notify me of the delay. The prices charged have been reasonable. We have never had a problem with the work after it is completed. Steve is honest, and as far as we know, has never recommended unnecessary work. He even told me, in one case, what I could do myself which would avoid future plumbing visits for the same problem. He has earned our trust. read more

I was so nervous to have a plumber come out, because I've had bad contractor after bad contractor in our fixer upper house. STEVE WAS A PLUMBING ANGEL!! he was not only incredibly kind and knowledgeable, and found solutions that mostly allowed us to do simple fixes and SAVE A LOT OF MONEY! He even fixed an extra little annoyance and found a very inexpensive yet holistic solution to an annoyance that had been bothering us for a year... if only I had known and called earlier! In addition, he was great with our dogs, even with our nippy little guy! I highly recommend Rivers & Steve! read more

Our air conditioning unit quit blowing cold air late one evening during a heatwave. I called Rivers the next morning and scheduled the next available appointment which was a day and a half away. My wife and I were pleasantly surprised to receive a call later that same day asking if it would be okay if one of their a/c experts came by in about an hour. When he arrived he was courteous and very knowledgeable. Quickly diagnosing the problem, he replaced a failed part with a new one (which he had on his truck) and our a/c worked like new! Excellent service, follow through, and a very fair price. Good old-fashioned service!! read more

I definitely recommend Rivers Plumbing, Heating and Air to others. Our air conditioning went out in a heat wave, and I was desperate to get some relief from the heat. I called three other companies and was told I would need to wait a week for an appointment. I called Rivers and they were able to get to my house the next day, even though it was a Saturday. They did not charge me an additional charge for Saturday service, which the other three companies did. Steve came to my house and was able to diagnose and treat the problem that day, except for an item that needed to be ordered. The staff called me the following Monday to schedule the additional work. They were extremely courteous and friendly. The work was performed and finally, I had relief from the heat. Thank you read more

We use "Rivers" recently and were satisfied. Steve was professional and experienced. Prompt response and well organized. By the way, we noticed there is one negative review posted earlier. We find the content interesting. That review wrote "Readers may wish to read the one filtered review at the bottom of the page. I'm not sure why it was blocked" . To help address this doubt, "Yelp" actually has "FAQ" section which answer this. According to "Yelp", this is something done by "Yelp". Actually, this is not controlled by business owners. Readers can refer to "Yelp" FAQ or ask "Yelp" by going through "Contact us" on why " Yelp" filter or block some reviews. Here is "Yelp"s response to filtering reviews based on "FAQ" : "We (Yelp) do this in order to provide more trustworthy and useful content to our users and to help protect against fake reviews from malicious competitors and disgruntled former employees. Our CEO, Jeremy, wrote a blogpost to explain this further here. " Again, we were happy with the service because we received very prompt and professional services. He is experienced and exactly knew what we need. We would recommend to our friends. read more

Just had Steve and Joel in our home installing a Train Heating and A/C unit. They did a great job, showed us the problems with our current set up, and were very sensitive to what we wanted in our new system. They were efficient and clean, respectful of our dogs, our grand daughter and our time. They were in our home three days and did an excellent job. We had used Rivers before to do small repairs on our heater and A/C, I'm hoping with this new system we won't need to use them for that purpose I would recommend them w/o hesitation. read more

We hired Steve Rivers for replacement of a Trane Heat/AC/Duct project on our house. Excellent work and price! Steve was able to start the job right away, and finished it over the weekend. We were not charged for this time period. I called several other companies and Steve was the first to call back. He has done plumbing work in the past and that also was top notch. Ignore some of the other posts. This company and Steve are the best for both HVAC and plumbing . We are calling him next week for a tankless water heater and are looking forward to this needed improvement from Rivers Plumbing, Heating! read more

I can't say enough about Rivers! From the initial phone scheduling to the finished product. Steve & Co have been our go-to's for anything plumbing, heating or AC related for years. They will provide whatever best suits your needs, whether it be a temporary fix (because a big project may not be your the current budget) or an entire replacement (and still their prices are competitive and reasonable). We do not even waste our time contacting anyone else for service or quotes. read more

We had an underground water line leak and called Rivers Plumbing because they advertised electronic leak detection. They don't actually do it themselves but sent out a leak detector fellow they use often. $400 later the fellow reported that he couldn't pinpoint the leak. So Steve Rivers came out and mapped out a strategy for bypassing the ancient pipes and installing a new line to the house. He gave us an estimate, we said "let's do it" and he said he would email us a formal proposal. As of this writing, 23 days later, we've never heard from him. In the meantime, we contacted one of the highest yelp-rated plumbers, Valley Plumbing Service. Kevin was prompt, professional and did the job for 56% of the amount quoted by Steve Rivers. read more