I'm from out of town traveling and my Murano was due for basic maintenance. I quickly booked an appointment online for the next day and it was honored and my vehicle was immediately in the garage. Gilbert was my service advisor and he immediately noticed that I like to take care of my cars and that I'm very particular... He made me feel like he was there to serve me and addressed my concerns. I asked detailed questions about my options of oil brands and weights and I told him I only like to run synthetic Mobile1 in my vehicles and he made sure the technicians respected my request without making me feel like it was a hassle. I figure if the oil is good enough for a $100k GT-R it should be good enough for my daily driver. The waiting room has a window where I was able to watch and confirm the techs brought out a case of the brand I wanted. They gave her a good car wash and while it took a bit longer I would rather wait for quality. It was much better service than the 3 Nissan dealerships in my home town and gave me peace of mind and service that is worth me writing a review to give my support and do my part to help give back some reputation capital to Gilbert and the tech. read more

My intentions were to trade in my 2009 Hyundai Sonata for a brand new car. Mind you, my Hyundai did have 180,000 miles on it and an estimated 9,500 payoff. This is what I was trying to trade in for a new car. (I had a negative equity, which is not a big surprise, but I was wiling to add that on to my new car payments). To be honest Nissan wasn't my first pick. Initially I had gone to another dealership close by because they advertised what seemed like a good deal to me; long story short I ended up at Nissan of Riverside. I was immediately greeted and offered something to drink, which was nice because from all the questions and negotiations I had to make at the other dealership my mouth was dry. I felt very comfortable and didn't feel pressured to buy their product, all the sales associated were very friendly and attentive. I began looking at different cars and all I wanted was something with four cylinders that would be fuel efficient and with enough legroom. My sales associate, Frankie Mena was awesome; he explained everything thoroughly and seemed honest. He didn't pester me with trying to convince me to add all the extras on the vehicle and it only took about an hour for me to make up my mind and get all the paper-work done and signed. We were able to work out a deal with a 0% APR (because I qualified), and I brought home a brand new 2015 Nissan Sentra. I would definitely recommend for someone looking for a Nissan to visit Nissan of Riverside and speak with Sales and Leasing Consultant Mr. Frankie Mena (951.509.6500) ******************************************************************************************** NOTE: I did purchase my car during the labor day weekend and like all dealerships they do have special deals during holidays, also keep in mind that your CREDIT SCORE does matter! read more

Jorge Godoy is the best salesman! He worked with my fiancé and I to get us a brand new car and we ended up with a really good deal! We went to Honda, Toyota, Kia, and a few other places but none of those were willing to help us! Thank you so much!!! read more

So I took my pathfinder for a full detail not too happy with it, the only reason why I'm giving them a 5 star is because of the awesome customer service I got from Cesar Garcia in the service department. I will definitely ask for him next time. read more

This has got to be the worst Nissan dealership I've ever been to. The dealers seem friendly and nice but the guy in charge of the car parts that works at the counter is THE WORST. don't ever go here to get your car parts. Donald Wright is the guy and he doesn't even seem like he wants to be there. I actually wanted to leave while he was typing slower than anything to order my parts. Worst experience ever. I would give this place a 0 stars if I could. read more

Just had an amazing experience working with Mike Francisco! He made the whole car buying process comfortable and easy. If you are looking for a Nissan be sure to check out Riverside Nissan and ask for Mike! read more

I went to Nissan a couple of days ago with my fiancé and a couple a friends. Orlando was the first person who approached us. He was very patient with me and was extremely helpful. He went above and beyond to make sure I felt comfortable and make sure that everything in a car I wanted was met. I highly recommend Orlando if you come here. He's awesome! read more

Fantastic sales experience! My wife and I just purchased a new Xterra. I typically will only write a review if the experience is really good or horrible. The difference at this dealership is the manner in which they treat you, honestly and straight forward. No pressure or sales gimmicks. From my initial contact with sierra (internet sales) to the signing of the contract, absolutely a painless process! Our salesman James has called us 3 times to follow up to make sure that everything was OK and that we were happy with the vehicle...That is good customer service! If you are looking for a Nissan, I highly recommend this dealership! Ask for James McDonald in sales...tell him Jim and Janet sent you. read more

Bait & Hook.... I inquired about a Nissan Versa via internet and sure enough I start getting calls from their internet sales manager Henri, I drive from a different Nissan dealer due to henri promising a lower price for a power package Versa. Every time I got a call from the previously mentioned manager, I would ask him about the power windows and locks and of course he would answer with what I wanted to hear so I can drive down. Needless to say I get there, I get greated and suppossedly get shown the car I was promised. It turns out to be a "base model" with hand-crank windows and no power door locks. Wacth out for the hooks they throw out when anyone inquires about a vehicle. read more

Well I want to start off by saying I did purchase a car from Riverside Metro Nissan. However, the experience was terrible. My experience was full of deception and lies. The staff there is all about the money and what they can get from you. I feel sorry for the people that walk through the front door and really don't know how to buy a car. I solely purchased the car based on the price, which took almost three hours to establish . I initially attempted to purchase my car through the Internet Sales Department and it is very clear that this dealership does not have one. We were shuffled around between five different people and not one of them were assigned to Internet sales. I just want to say, "Good luck!" To anyone that walks through their doors! read more

Car salesman are very rude unprofessional. They definitely need a management meeting and teach their workers how to be professional

Today, Sept 1, 2020, I had a 9am appointment. After telling the sales person my issue with the car. The guy at the counter says that a Multipoint Inspection will be conducted if need be. At 9:20 am , I was approached by another gentleman, that tells me it is a burnt tail light, and there is nothing wrong with the wiring. But, it will be checked under the Multipoint inspection. The bulb will cost, give or take $10.00 and car will be ready in an hour. It is now 10:50am, and I approach the service counter, and tell the same gentleman who told me my car would be ready in an hour, that I have to leave. I need my car. He leaves his desk to go into the repair area. He returns and tells me 10 minutes. It is now 11:20am, I re iterate again, i need to leave. At 11:30am, he is ringing up the paperwork, and tells me I owe $159.99. I asked how did this jump from $145, with a bulb costing $10? He says the bulb was in fact $13.00. I said, no way. You can not increase price after quoting someone something less. This is price gouging. The sales man, goes ahead and reverses some charges to lower the fee. As I am signing for the Multi point Inspection and the tail light light bulb, the mechanic comes rushing to the counter and says to me and the salesman that "the light bulb is not working. It's in the wiring"...Really, yet, you are charging me for the Multi point inspection and no one is telling me this, except "how will you be paying for this"? I tell both gentlemen, I have to leave. I have been in the facility since 9am. It is 11:30am. You have had ample time to make repair and perform the Multi point Inspection. The counter sales man tells the mechanic to give me my car and remove the tail light light bulb. I asked the sales man who is ringing me up "what am i paying for if supposedly the multi point inspection was performed and nothing was caught"? He took my papers and said "nothing. Absolutely nothing". I took my car and left. I will not return. Two point five hours wasted. Nothing was accomplished. Horrible, horrible experience. read more

Horrible customer service!! 2nd time I've taken my car here and it's like it gets worse every time I come. The overall dealership, but especially the service department dropped the ball so many times. I bought my car here in May. I noticed my maintenance light hadn't turned on and my car was already about to hit 7,000 miles. So I called the dealership and they said it should've turned on at 5,000 miles. I scheduled an appointment and told me it would take an hr and a half. I'm waiting and it's going 2hrs and haven't received an update on what's going on with my car. I go and talk to him and then tells me that one of the studs was stripped so they had to replace it another 30 min goes by and I go and talk to him again and he says the cars done and just hands the keys to the guy next to him and ask him to check me out. Now this fucken guy literally got the paperwork and just took me to the cash register and said not one word, not hi, nothing. If I remember correctly, you're supposed to greet the customer first and then go over what was done to the car. 2nd the printer at the register was broken so she would email me my service paper. Still haven't received it. Now to answer my question why the maintenance light didn't turn on, salesman was supposed to set that up when the car was sold. So I went over 2000 miles on my oils change because no one set it up. They put the little sticker up at the top of the window of when the next oil change was due and it said it wasn't due for another 10,000 miles now I knew that was wrong. Asked the service advisor and he was like "oh that's wrong, let me charge that". The service manager just sits on his and looks like he's taking a nap or something. Now I don't ever write reviews, in fact this is my first, but this place really pisses me off every time I come here. It's like I have to be double checking their work and then having them fix it again when I find a mistake. It's ridiculous. Also to add, they put regular oil instead on Synthetic when the car takes synthetic. My recommendation, DON'T COME HERE!!!!!!! read more

Thank you Mr. Mayne at Riverside Nissan. He was so helpful and honest. Best experience working with him.

Service Department is horrible! Took in my under warranty car to get it checked out/repaired. 1st time when I came to pick up my car there was a dent in my hood. The service rep Chito came after I stated the dent in the hood was not before . Chito saw the dent said he would take care of it. 2nd time going to pick up my car there is now a chip in the paint in the exact same spot where the dent was! Now Chito says it was there all along and and they are Not going to fix it. Then got in touch w/ the manager Mike and he also refused to fix my hood! Worst service ever and Chito just lied if the chipped paint was there he would have said something before he fixed the dent! Never going back......if you go here take pictures of your car 1st is my advice . read more

Was looking for my first vehicle and decided to go to riverside Honda dealership. My experience there was wonderful my sales consultant was awesome. His name is Frankie Mena he went the extra mile to help me on my first purchase. read more

Out of all my years buying cars, this is far the worst dealership that I have ever dealt with. We bought a lemon and the owner Richard Michaelson refused to fix or replace the car. He was just a pure *ss hole. He was Rude, and left my family with a defective and unsafe car. Please please don't fall for the sleazy slick salesmen. Run! read more

out of all my years in buying and leasing cars this is the worst (by far ) if you really care about your time and your credit don't ever waste time and go there they will keep lying and going in circles and will give you different prices first , a nice one over the phone and a higher one after looking your credit even if your credit 750+ like me !!!!!!! Jorge the manager is the biggest liar you can deal with to play with prices and number he will find a way like he would say ohhh tax is not included or it taxed half way anything to justify his lies. then the assistant mike who is acting like body guard in a strip club and keep harassing you to buy or lease (the worst customer service i have ever seen)stay away completely. read more

My husband and I went to check out cars at this owner multi location. It was sunny and we were wandering inbtge parking lot with amateur sales for two to three hours who didn't know where the stocks were, the mileage of each car and the price was for each car. It was so disorganized and unprofessional. The sales team is young and so amateur in comparison to toyota sales team. Anyway we left and went to other dealers down the corner. read more

TERRIBLE BUSINESS PRACTICES. I live in Brea and have been shopping for a specific car lease at a very specific price ($3,000 down and $185/mo). I spoke with IRVIN at Riverside Nissan on the phone and he told me that they could do that price if I come in today. I made it very clear that I would only come in if they could do that price. He confirmed that they could do it. He knows I was in Orange County and it would be over an hour drive. He said the only reason I would not be able to get that price would be if my credit was bad. I LEAVE WORK 3 HOURS EARLY to get this deal and sit in traffic on the 91 to get to Riverside. I get there and sit down, talk to IRVIN. He shows me the car, lets me drive it, takes me to an office and writes down the deal terms $3000, $185/mo, etc. At this point I have left work early, spent over an hour driving out there, and spent about 30+min talking to IRVIN. IRVIN says ok all we gotta do is run your credit. I give IRVIN my social security number, etc. Now some manager guy comes into the office with my credit score and tells me there are no problems with it, looks great as it was 850. So he goes over the lease terms with me again and I agree that is what I'm there for. Then he leaves the office and comes back in with printouts of the numbers and starts going through MSRP, incentives, rebates, etc. and tells me THE BEST THEY CAN DO IS $3000 DOWN and $420/mo!!! WTF?? I was so pissed. This place owes me a huge apology for wasting so much of my time. It is impossible for there to be any kind of miscommunication on my expectation of getting that car at that price. TOTAL BAIT AND SWITCH. I will never recommend NISSAN again if this is how they treat their customers. read more

I was extremely caught off guard when I encountered the rudest receptionist ever. Isn't your job to be friendly and welcoming. She was too busy talking to the salesman rather than assisting me. Her name was weird, some thing like Cathya or something like that? I didn't even want to ask for the sales man I was referred to speak too. Funny how the first encounter can ruin a whole place for you read more

PLEASE DO NOT GO TO THIS STORE, AVOID AT ALL COSTS. Review for Richard M. (owner) In this review I will explain where I am coming from and why it is referred to the owner (reason being he responded that he would have a "great deal" if I went back and would take "care" of me). First, I went into this dealer to get a Nissan Versa manual transmission s, after being in the market for over a month, so I've done some extensive research. In modern times, the internet is a great source to find out about all your options, in this case, find what is a good deal on a new vehicle and what is not. As we all know, people reading this review, will probably do the same when looking for a new car. So, if we go to true car, the price for this vehicle is $10,345. We all know, that all dealers will have some option added to their invoice and "claim" theirs is more for that reason. So, Richard, I went back and this is what happened. I called the store and I first spoke to Henry, the sales internet person. I told him that if he had the car I was looking, the one I have mentioned in the previous paragraph, and his response was that they did. I then proceeded to ask him what was his price. He stated that they had it for 13 something, but with the discount it would come out to 11 something. I then asked him why did Fontana Nissan have it for 10something cheaper than him. He then responded and pretty much stated that to not waste his time and my time, in a rude way, go there instead. As a sales person (if I was a salesman), my intention would be to be courteous to the customer and tell him to give me a chance and I will try my best to get that deal if not better ( I suppose all dealers pay the same price; this is just my instinct). He then hung up on me. I decided to go to the store with my girlfriend. I told the people in there what happened and my intention was to look for Richard M. He was not there. I then advised, the person helping me, that Richard M. (owner) had stated he would give me a "great deal" since he is the owner. The sales person there, Dany Tovar, told me that he was not a "sales", referring to Richard M., person and they were the ones that would tell me what the best deal would be. Make long story short, it already is right, he gave me some numbers that did not add up for that specific car. My uncle paid 210 a month for 60 months no money down, a month ago. You guys do the math, this is financed, including taxes and fees as well. These people wanted, Richard M., over 15K for the same vehicle. Only thing, they added a 3 thousand dollar navigation system. Now, Richard M., I went there and when we were sitting down, since we already (my girlfriend and I) knew we weren't getting a good deal, wanted to leave, but as we were in the process of just leaving, the person that was helping us was laughing at us in front of our faces. How do I know you may ask, my girlfriend, as we were sitting, saw the receptionist and the guy that helped us at first look back and then look at each other and laughed. How would you guys feel, Richard M., if you go to a business and instead of being cordial they laugh at your face. I just want people to know what happened, and do not go there because all the cars have "lowjack" ($2,000 more), which they add intentionally, and again, they told me come down, since I listened to Richard M., and that he would make it happen and it would be a super great deal, well he said he would take care of me. No business happened and I am very upset as my girlfriend is because they laughed in our face. I guarantee it was because I went in dirty gym clothes, but still they have no right what so ever to do such thing, specially to my girlfriend. Oh, by the way, Richard M., I never offended or disrespected any of your employees Mr. Richard M. I would like to speak with you about this matter and resolve this issue that your employees made me go through, another unwanted head ache. SO EVERYON HERE, MY REVIEW FOR YOU GUYS IS THEY ADD THINGS THAT CAN BE REMOVED, SO IF YOU GO THERE, MAKE SURE YOU DON'T PAY FOR SOMETHING YOU WILL NEVER NEED/USE. GO TO ANOTHER DEALER, I WAS VERY WELL TREATED AT MOSS BROS BY THE OWNER AND ALTHOUGH I WENT THERE AND NO DEAL, HE NEVER DISRESPECTED OR MADE ME FEEL UNCOMFORTABLE. LOOK ELSEWHERE. TAKE CARE EVERYONE AND HAVE A NICE DAY. read more

Tried to charge my Leaf at their charging station. They had two available and neither was being used but they refused to let me charge saying "You can only use our charger if you bought the Leaf from us!" Talk about dog in the manger! So basically, in an attempt to save themselves 40 cents in electricity, they lost a potential customer and any goodwill that the EV community will have for them. read more

My husband and I bought a Nissan Quest , the sales man Chris was great and friendly (that's the reason for the one star) . The van had a few scratches on the bumper and chipped paint which they agreed to fix . I received a call a few weeks later to bring my vehicle in and I would be receiving a rental at no cost . I arrived at the dealership at 10am after two hours of trying to "locate" my rental I was escorted to "Mazda" there I spoke to Sal Gonzalez who was the one helping with the paperwork for my rental he asked for a credit card " which would not be charged, just to keep on file ".I filled out some routine paperwork gave him my insurance and I specifically asked him about water spots since the vehicle would be parked right next to my sprinkler and they have a disclose on their paperwork. He told me not to worry about it two days would not leave permanent water spots on the car . Two days later When I returned the rental Jaylen B told me I would have to pay for the water spots on the rental .. I adamantly said no and made it clear I would not pay for something I was told not to worry about . He gave me an invoice to give to the service department which they would not pay for and the manager would not even come out and talk to me ! I made it perfectly clear I did not give him permission for them to charge my card and Jaylen B rudely stated "well he would send me to collections " . Well today I checked my card statement and found a charge from them .. A charge that I did not authorize . My husband called and spoke to a "Maurice Ward" who stated Jaylen B told him I gave him my card to swipe ! Which is a complete lie . Please please stay clear of this dealership . I should have listened to the reviews never again will I ever buy a vehicle from the place or recommend it to anyone .. I will also be disputing the charges and contacting the BBB. read more

I don't recommend this place. I had a recall on my car and took it in and they broke the vent and didn't put the driver side right. My car started honking every time I turned left. I didn't get mad I just wanted it fixed. They made me turn in the car rental they provided and have denied me a new car rental even though the parts are back ordered till they don't know when. I'm down one car because they don't know what they are doing. read more

I came in to buy my first car, we found a nice nissan altima. But the interest rate was too high. So we said thank you, but no thank you. Three days later I get a call saying they were able to change things for me and lower my interest rate. They begged me to come in but I said, tell me the interest rate over the phone. They wouldn't, instead they said they would call me back. So they called me back and said the the bank totally rejected the loan. So fine. We're done. Two days later I get a call from the same guy with the same crap. I said, if you can't change anything stop calling me. A day later I get another call, from the same guy! I just hanged up. A week goes by and now I GET A CALL FROM A DIFFERENT PERSON! I'm so sick of it. The people that work here are rude and don't take no for an answer. Even when they know nothing will work period and the customer is no longer a customer! I wish I could give it zero stars for all the minutes they wasted talking to me on the phone a too many times. Stop harassing your people! That's not an effective way to earn business! read more

Outstanding service! I just bought my first car here on Tuesday, a 2013 Versa. Jesse, one of the sales reps, went above and beyond to make sure I left with the deal that was just perfect for me; he was super helpful, and didn't just turn me down like some of the other dealers because my credit isn't the best. Went back today with a good friend of mine to get his lease changed into a finance deal because he was near his mileage limit and wanted to be able to drive out to see his family more often, and even though the numbers didn't add up at first, the 2 sales reps we worked with (Will and Kip) spent over 2 hours working with my buddy and I to get him the deal that fit his financial situation..not only were they MORE than accommodating, patient and understanding, but my buddy and I left with him having not only changed his lease into a finance deal that fit his budget, but they were able to upgrade him to a new, 2013 Versa as well in the process! They definitely earned my respect! If you're looking for a great deal, and friendly helpful service look no further! read more

Johnny from Nissan such a great nice guy, always helps me with all my car needs. Definitely recommend you ask to speak to him when going down to Nissan. He'll give you a great deal and put you in a vehicle that best suits you.. read more

I moved to Riverside in 2014 and choose Riverside Nissan to do my service on my 2008 Maxima. The service advisor Nick Mayne has excellent customer service from the day I walked in the service department until present. Nick has also been very helpful to accommodate with a car rentals when needed. I have been going to Riverside Nissan ever since because of the excellent customer service and a free car wash. Keep up the excellent customer service Nick and all of the service team at Riverside Nissan. read more

My husband and I went to this dealership to buy a new vehicle through truecar.com. Even though it's more than 70 miles away from where I live, I was impressed by Jennifer who contacted me by phone and email and was very helpful and professional. When we arrived, Joe greeted us, showed us different models of the car we were interested in and took us on several test drives. Paolo, the Finance Manager, treated us with respect and did not use high pressure sales tactics. We weren't pressured to buy anything we didn't want. We bought the car we wanted at a great price. Excellent customer service from beginning to end and well worth the drive. read more

So I just traded the car I was leasing for a finance deal thanks to the amazing help of the riverside nissan team. Jesse, who encouraged me to come in and talk numbers on what would be best for me was extremely helpful!! He helped my good friend buy his first new car this past Tuesday and was extremely helpful because of my friends situation. At the end, my friend was extremely happy with his purchase and enjoying his brand new 2013 nissan versa!! The sales associates that helped me with my trade in and all the paperwork were Will and Kip. They were really helpful with everything and in the end they helped me get the car I wanted despite my circumstances. The met my expectations and more! I would highly recommend this dealer to anyone looking to purchase their first new car because of their amazing college programs.thank you all! read more

I just bought a brand new Nissian, from the wonderful people at this amazing dealership! They were kind, fast extermely knowledgeful!! I felt like family! I can't tell you how amazing it was to buy a car from them. Let me tell you this, if you don't have perfect credit (mine is far from it) you needed worry! They are amazing at working deals! The gentlemen MR. Leon actually was able to lower my payment by 10$ and get me a better warrently! I've always bought cars from Toyota of Riverside and had no problems. But Nissian made me feel like one of the family. There was no pressue from them at all! I truly felt they cared ! Again if you are looking for a low price, an honest dealer, kind and polite staff, this is your place! A shout out to the people of nissian who helped me on my journey to my new car, Johnny, Micheal G and Christian! I even got to meet the big boss at the end, who very kinda and professional Ms. Christine. Thank you guys again! And know you are in great hands when you go into this dealership! read more

This was absolutely the best and fastest car buying experience I have ever had. James was the most laid back and non-pressure salesman I have ever dealt with. I will definitely visit him and Riverside Nissan for future car needs. read more

Recently I went in to test drive a Nissan. At first, I thought the sales staff were competent and honest. After spending an hour with three different salesmen, and detailing what I was looking for, I was told by the arrogant assistant sales manager, Michael G., that he would find what I was looking for. Out of politelness, I called back the next day and was told by Michael G. - who had quite an attitude - that my offer was basically irrational. Funny thing is, after talking to Michael G., I had gone to another dealer and my same offer was accepted! Michael G. needs to either grow up or realize that the days of rude car salemen ended a decade ago. Frankly, I don't know why anyone would buy a car from Riverside Nissan. My advice, go to Raceway Nissan. read more

I took my car today to get serviced, I was attended quick and with hospitality. The only thing I didn't like was that I was robbed I had a blade in my glove compartment and when I went to check it was gone. I will definitely not take my car back with valuables, its sad that you have to worry about getting robbed from a place that brought you automotive joy read more

I bought a car from these clowns in April of this year and as soon as I got the car home I noticed a problem. When the window tint on the back windows was installed the soap they used dripped on the inside and stained the doors. I brought the car back to have the stains removed within two days of purchasing the car. After having this problem four months later I was washing my car and the paint on the front bumper peeled off. I brought the car back to have this addressed and was informed that there had been damage to the front bumper before I bought the car and it had already been painted once. So now this is the second time that the front bumper has been repaired to no fault of my own. This problem could have been avoided if the first repair was done correctly. I picked up my car after the paint job was finished only to find three new dents above the door on the passenger side. Once again I bring back the car to have this problem solved. I was told by service that I would be receiving a call letting me know when I could bring my car in to have the dents repaired. I never received a call and when I came back and asked about it service told me that their dent guy never called back and they had forgotten to let me know. So now my car has been dented for almost a week and the earliest they can get me in to fix their problem is Friday which is now 5 days from when it was originally supposed to be fixed. The amount of times that I have brought this car back to fix problems that aren't my fault is ridiculous. I work for a car dealership so I understand the business and this is absurd. The problem is that the communication with customers is a joke. The problems that I am having with this car are %100 preventable. Not only are they avoidable, they are easy fixes that I should not be having to waist my time coming in to remind service that they need to take care of. This is the worst customer service from a dealership I have ever seen. read more

Riverside Nissan - Car Dealers Near Me - Riverside, California

Had a terrible experience at Nissan dealer in Riverside. We were trying to decide if buying or leasing would be a better option. Salesperson was lazy and we were wanting to know numbers and best price. We told the salesperson we had great credit and didn't want to be stuck in a room playing that back and fourth game. He said no it would be about 15 minutes. They pulled our credit reports and confirmed we had great scores and one hour later we were still waiting. It wasn't busy at the dealer this particular evening so we didn't understand the wait. We asked for a business card for both the salesperson and the manager and asked if we could call them the next morning once they could come up with the numbers. We called for two days left our information and never got a call back. We ended up purchasing a car from another dealer down the street. Nissan dealer must not have we thought we were serious about getting a car. read more

Worst car buying experience ever. Walked in earlier today with a car set in mind but open to other options. After walking around the lot checking out everything, I came across a car I hadn't previously considered but was interested in test driving to see if I liked it. After finding a salesman, he then told he didn't know anything about the cars I wanted and suggested another salesman help me. Having worked in sales for the majority of my life, I was very put off by the rehearsed and almost robotic sales pitch of the new salesman. He basically just listed the brochure specs that I could have read myself online. He didn't care about what I was looking for and kept trying to push cars on me that I repeatedly told him I was not interested in. He then proceeded to pull out a car that I had told him I didn't want to test drive. I figure "ok, he's got to be new here; I'll just test drive this and then we can get to the car I actually came to buy." Test drive was awkward as the salesman didn't say a single word the entire time. No pointing out specific features or asking my opinion on anything. Like I said, I've work in sales for years and understand the value of building a relationship with a customer. Anyways, we get back to the dealership and I tell him thanks but I want to test drive the car I came for. He goes to get the keys and comes back 5 minutes later saying something about how the service manager has the key and he'll be out in a couple minutes to unlock the car. In the meantime, he says let's go inside and talk numbers. Granted, I haven't even driven this car yet so how can I talk numbers already. I agree to go inside since it's already been awkwardly silent enough with him and I don't want to have to wait in silence any longer for the keys. He asks for my ID, which I assumed was to have on file for the test drive. He heads into the back and 15 minutes pass before he finally returns (still haven't seen the service manager with the keys to the car like he had stated in this time though). When the salesman returns he has a credit application and starts talking how I need to fill it out for financing. At this point I get kinda irritated and state I'm not ready to run a report and have my credit dinged when I still haven't gotten to drive the car and call him out on what I presume to be a lie about the service manager having the keys to the car. He states he'll go check for the keys again and tries to leave. Before he can go, however, I ask for my ID back knowing full well that his intent is to wear me out by playing waiting games and that he will use my license as his power. He begrudgingly gives it back and heads to the back room again. After 10 more minutes of waiting for him I was fed up and got up and left. It took another 10 minutes before I even got a call from him saying that he had come back and noticed I was gone. I even noticed other salesmen doing the same waiting game with other customers in the lobby. Long story short, Riverside Nissan is your typical sleazy car dealership. Will never return. read more

Nick in the service deserves a big thanjs for his dedication and treating customers excellently.

Just dropped off my 2008 Nissan Frontier for a radiator flush and transmission flush-I will report back.