Yesterday on 5/20/19 I took I'm my red 2017 Nissan titan for a basic service, oil change and tire rotation. The service advisor informed me that they couldnt find the wheel lock to remove my tired for the rotation. I rellied by saying idk where its it, you guys did my last tire rotation. Upon completion of my service, as I'm waiting to pay the fees, I ask if they were able to locate the wheel lock and rotate my tires, a few calls were made, about 15 mins passed, they concluded, service advisor and mechanic that yes they were rotated, he also said he left an extra wheel lock inside my cup holder. Furthermore, I left and as I was driving didnt but see my "new" wheel lock, just the tires and they did not appear to be rotated. Went back, and instantly I knew they were aware that I knew they lied. Spoke to manager, I asked for a cash refund, it was only 20 dollars, actually 19.74 they returned exact change. What I'm upset about is the lies, and how easily they do it, I now made an app at cerritos Nissan to check the oil change and ensure my truck has the maintenance that is required. Always verify what they do here, I won't be going back. read more

After going to several dealerships and being jerked around, we ended up at riverside metro nissan and I had the pleasure of getting James as our salesman, he was up front, honest and didnt beat around the bush, it was a smooth stress free experience and I highly recommend him to anyone shopping around read more

I went to this dealership with my wife so we could purchase the Nissan Juke, We had already gotten the Financing approved from our own bank where my wife has her accounts. A sales man who was an older white gentleman walked up to me, I asked if we could test drive a juke, the first words out of his mouth "I don't know, can you afford one?" This is where everything could of gone wrong, Instead I stepped back and informed the sales manager, Christina Yiu. Its almost everyday that you run into a company that claims they are all about Customer Service, its rare how ever that you run into a company that backs this claim 100% From this point on everything about this dealership Screamed customer service, and the strange thing was, I got the vibe that this wasn't unusual, that this level of service was second nature. The owner of the dealership even got in touch with me to make sure I was satisfied with their service. Clearly the first Salesman was the exception to the amazing customer service provided by Riverside Nissan. Rick took the sale over from the first guy and made sure everything was perfect. Great job guys. I will be telling the story of amazing customer service anytime I hear someone wants a new car. Happily driving my Brand new Nissan Juke. Thanks Riverside Nissan. read more

Thank you David for your outstanding service! It's always such a pleasure to come in and see you. Your always kind, professional, and knowledgeable about our sales ad products that we want. We will be coming back in 2 months for another car :-) Can't wait to do business again with the best sales person ever :-D read more

We want to acknowledge great customer service today from our salesman Cristian Degroot. He was pleasant but not pushy. Cristian was able to answer our questions and was very nice to talk to. We purchased a vehicle that we know will give us years of dependable transportation. Our finance guy Danny provided great service as well. He was able to do the numbers and make it happen. We are very pleased with the service that was provided and we love our new car read more

Do not waste your time coming to this dealer! Please be aware that they are not professional and want to discuss personal information in front of everyone. They ask for your social security number and other personal information other customers are right next to you instead of going into a private office. They are just trying to make commission and can care less about you or anyone that walks through that door. I am very happy I was smart enough to leave and not purchase a car. The only thing that I regret is letting them run my credit and my points went down and I felt taken advantage of. Please save yourself the hassle read the reviews I wish I had. Take your business somewhere they treat you with respect and dignity. Don't believe me pull up to the dealer yourself and you'll see all the sharks outside waiting to devour you up! read more

First I'll start with thanking Carl from Riverside Nissan! He helped my wife get into a car perfect for her budget. Test drove 3 different cars and ended up taking a low mileage Tiguan! Great service and patience. read more

I bring my car to dealer had mechanical problems and the consult told me that I had to left the car 3 to 5 days because they were very busy. I told him not many days because my car gives service and I needed it as soon as possible. that was July 31. The consultant called me and told me that had transmission problems, car needs repair. The consultant told me that it could be repaired 3 to 4 days which I thanked him. On Monday, August 6, call if my car was ready. the consultant would call me when the mechanic arrived at 9.30 in the morning, he did not call me. and I went to the dealer that same date and another colsuntante answered me and said that until the weekend It's could be ready my car. I told him that I needed to talk to his supervisor because several days had passed and I could not wait any longer. the consultant spoke with his supervisor. He saw me and I saw him at his desk talking to the consultant, he returned the consultant and told me that for Tuesday or Wednesday the car is ready. and call yesterday and the consultant told me that until Friday or Saturday. I am disappointed by the treatment their gave me, there is not one. Professionalism with his position and promise of days, neither the consultants nor the supervisor. if someone asks me if I recommend nissan in both auto or repair. definitely. DO NOT I'm still waiting my car I'm really upset read more

I was in an absolutely desperate situation for a vehicle and have tried 3 dealerships prior to his to get approved. Not only did I get approved but I got an AMAZING deal on a used Hyundai Santa Fe Sport! I'm in love with my car and can not thank Irvin Solis enough for what he was able to do to help us! HIGHLY RECOMMEND this dealership and Irvin he will not disappoint! read more

George Godoy you are the best sales guy ever. We are beyond pleased with our purchase today. Thank you for hooking a sista up

I went to buy a car at this dealership for the second time. My salesperson was Micheal Gonzalez. I was there 6 hours because I could not find the perfect car. Micheal kept looking and finally found it. I am very particular about the car I want and a very tough customer when getting a car. Yes, I am a pain in the rear, but I don't spend that kind of money lightly. He was very patient and kind. He did not seem to be annoyed, which I appreciated because I was going to get a great deal if it took 24 hours or go home without a new car. I was set to have it go either direction. I delt with them for awhile on price, interest etc, but got a great deal with some help from Tim Nguyen the sales manager. He got me top dollar for my used car and worked with me to get me a great interest rate. I also got a rebate on my new car. He gave me a printed paper with all the numbers written down so I could study it. I am a very visual and analytical person and need to see the numbers broken down or I won't even deal with it. The finance manager was efficient and explained what I was signing thoroughly and I appreciated her knowledge and effenciency. Jesse Saucedo spent time with me showing me about all my cars features and set up my bluetooth for my phone etc. He even threw in some free service calls and the car was not detailed to his perfection, so he is having me bring it back later in the week so it can be. I now have my second car from this dealership and yes, I would and will, go back again! read more

They made this the best car purchase experience I've ever had. I knew what I wanted even down to color. My sales person Orlando went above and beyond to locate the vehicle in their storage lot, having to move several cars to get it out. John, the sales manager on duty, completely took care of me. He was not only a pleasure to work with but was respectful and courteous. The finance manager Leon made the paperwork process really pleasant. It gets a little over whelming with all the paperwork when you buy a car, but we were talking and joking so much that before I knew it we were finished. These guys are true professionals. Gsm Christine.... you have a great organization there! I will certainly recommend your place to anyone looking for a new or used car! Thanks again! read more

I have a used 2010 Murano with an extended warranty that I bought from R'side Nissan. While on vacation we lost acceleration 3 different times going up a mountain (in very high heat). Made several visits to local dealer who told us each time they could not find anything wrong. Once home we took it to Rside and Mike the Service Manager knew exactly what was wrong with it (over heated transmission fluid so fail safe came on) and insisted that we fight Corporate Nissan for a new (on them) transmission. It took a week to get an appointment and about 20 minutes for them to say - yes that was the problem. I was given a loner car immediately and am awaiting the return of my Murano now. Thanks Mike for helping us with this situation. read more

I have been trying to resolve a problem with their service department regarding my brand new car where the air conditioner won't come on until I set the thermostat at 60 degrees/other heating A/C malfunctions. I kept records that they asked for by monitoring the temperature coming out of the vents during varied conditions for two months as they disregarded my initial complaint. They were unreasonable in that they wanted to reproduce the problem themselves, but they did not read all of my data with the circumstances in order to do so . I consulted a reputable diesel mechanic who? Verified what I was trying to prove. 2 Nissan I believe they are incompetent and will be going to another Nissan Service provider . I also intend to communicate with everyone higher up than the service manager. . At one point while waiting for service to be done they provided a Lyft to take me to the 99 cent store in Riverside. I am older, have a failed back surgery and the night was cold. I called them repeatedly to have someone pick me up. The man from the service department wanted me to stay on hold and talk to the service manager while I was at the 99 cent store. My battery was near depletion and I sent them multiple text messages asking them to have someone pick me up. At one point when I called Lyft to find out where they were, Riverside Nissan had sent them to themselves! I kept calling them and asking to have someone pick me up because I was freezing and it was about 3 hours since I'd been dropped off at one store. I called them for an hour. They never returned any of my calls and it finally took my daughter calling them at a different number in order to get them to send another Lyft. I am rarely as angry and upset as I was just over that incident let alone their incompetence of their service department. There's more of a backstory to that including the fact that I talked to one of their lead service men and they never gave that him the investigation that I conducted in order to follow the same scenarios . I have an extensive background in troubleshooting life-support equipment. read more

Bought 11' Nissan juke. Received price quote online via email... Which made things a lot easier. I would much rather get all the price and info i need via email than listen to all bs voicemails from other dealers. Exact car and specs I wanted at the best price in SoCal. Easy to negotiate extras and staff was helpful at all levels. Came in and left with a new car in about an hour. read more

I came in to the dealership not knowing what kind of car I wanted but Jacob Calderon was very helpful, honest and professional. He helped me get my first car. I would definitely recommend Jacob as a salesman, Great service. There fast and helpful. read more

Jacob in sales was an amazing no pressure salesman. He took care of us and got the right people involved to get my deal done. I drove away with my dream car. I highly recommend this dealership and Jacob! I'm sending my mom ur way soon! read more

I read the Yelp reviews of the various RMAG dealers before visiting the Nissan dealership, and was more or less ready for a negative experience. I will say that in the realm of car buying experiences, this was actually one of my better ones. I first corresponded/negotiated with Henri via email, received his quote, and brought it to the dealership, where they honored the price we discussed over email. Besides Henri, I worked with Jesse and Will, and I had no problems. They were friendly and professional, and not pushy, which would have been an enormous turn-off to me. They are salesmen, so there's going to be an element of "selling" and back-and-forth and negotiation, but it was reasonable and not off-putting. I have read other reviews where people have complained about the interest rates and that they require you to finance with their lender. I actually did go with their lender, and they were reasonable as well. If you are unhappy with the rate they give you, just refinance down the road with your own lender - I don't really see the need to get all bent about that. Before you deal with any dealership, you should know in advance what price you are willing to pay, what your trade-in is worth (i.e., what you can get for it from another party) and have an idea of what sort of interest rate your credit score will command. It makes the process easier, and you won't be wondering whether you are being taken advantage of or are getting a fair deal. Anyway, my experience was a positive one, and I'd probably go back. read more

Highly recommemded...they hooked it up with what i wnated and even more..there the best the got me exactly what I wanted and gave me the best deal THANK YOU...wen ever I wanna buy another car I will definitely go back there THANK U read more

I love this dealership! I bought my first Nissan from here in 2011 and have continued to have all of my services done here as well. They are always so nice and helpful! It's always a great experience! I recently tried going to another Nissan dealer that is MUCH closer to me to see how it was and it was the worst experience ever. It really made me realize how much I've appreciated Riverside Nissan's help over the years. Thank You! read more

First of all i received excellent customer service here! I arrived to the service dept. Alfredo Zambrano helped me out. He listened to my vehicle concerns & addressed them all. I would recommend taking your vehicles here to the service dept for any of your vehicle needs. I purchased my vehicle at Fontana Nissan I figured they would be more then willing to help me since i did buy my car there. That was not the case, the guy at the service dept. was extremely rude pretty much didn't even listen to my problem. Literally said mhm yeah type thing. I wasn't even done talking about the car, this guy interrupted & said bring the car in & leave my car and they would call me when its ready. I simply asked would I get a rental car. This is my only means of transportation, The guy Pssh no! We don't do that! You can rent 1 from enterprise... Just in general very unprofessional! I understand they are busy but you don't have to treat people disrespectfully. Your a business and employees should speak properly not slang and with attitude. I called Riverside Nissan right after & brought the car in. They didn't know my frustration or bad experience I had with Fontana & they (busy place as well) went above & beyond to make me happy .. Treated me with respect! Can't thank Alfredo Zambrano & team at Riverside Nissan Service Dept. enough. read more

My parents purchased a Rogue 2018 from this location & were satisfied with their service. They mentioned the staff were nice and professional with a family environment. They highly recommend Carl E. & the Nissan Staff read more

Shopping for a car is hard, been to many dealers and couldn't find the deal I wanted. Jay at riverside Nissan help me to find the best deal on a car I wanted. If you are looking to buy a car do go to this dealer for sure they are friendly and meet you halfway. dealing with other dealers made the experience with Riverside Nissan a pleasure. Ask for Jay he did everything I ask him for on the deal. Thank you, Jay, read more

I took my vehicle to get service today, and was helped out by Alfonso. The service personnel was professional and nice.. The visit set me back almost $800 (standard price for what was done). Only reason they are getting 3 stars instead of 4 is because they did not wash my car, which was included in my maintenance/service package picked. read more

If you are planning on buying an electric vehicle, or you already have one...beware that Riverside Nissan does not support the EV owner! The level 3 charger has been blocked by customer parking there, the dealership makes no effort in keeping it open for EV owners. And if you only need a little bit of a charge don't expect to use their level 2 chargers. They keep them locked 24/7 and usually keep them blocked with dealership vehicles! Why do you even sell EV's??? read more

Super rude bad service I wouldn't buy a car there I would rather drive 10 miles more and go to the corona Nissan

Received a phone call from Carl about trading in my Nissan Sentra 2017 for a new 2019. Came down to the dealer and he greeted us with kindness. He also had the vehicle ready for us to see everything was set to make THE DEAL!! This has been the best and fastes experience I've had. Carl is GREAT i will definitely recommend!!!! THANK YOU for my new 2019 NISSAN SENTRA. read more

We went to riverside Nissan looking for 2017 Nissan Armada sales person and floor person where very pleasant and dealership is very clean . When it got to numbers this is when it got kinda ugly. They quoted my $8000 down $1490 @72 months with an interest rate at 9.99. Never have I paid 9.99 interest rate and after speaking to Richard the owner his interest quote via our conversation not on paper was about 5 point less to give a ruff estimate . We did have some negative equity and that was understood. Never got a clear picture of what we where paying for our new armada or how much our trade was worth. At the end we would be paying $115,000. Was never offered lease option even after asking floor person several times. Spoke to several dealership about my credit score seen I had a copy riverside Nissan provided me with. They quoted me at 2.41-3.99 @72 months over the phone .. Thank you Richard for taking my call and listening to my concerns . may not seem to you that your dealership attempt to take advantage was wrong. We never allowed them too! We walked away!! Let agree to disagree .The great thing about a buyer like myself is we can buy a car anywhere and expect to be treated fairly. Not someone trying to hit a home run on one deal. We will buy elsewhere and share our experience with everyone we know. Follow up: Purchased a brand new infinity QX80 at Montclair infinity 72 months @ 2.41 tier 2 $1000 dollars down @ $1013 monthly and traded 2013 Nissan Armada. read more

I brought my Rogue to this dealership for repair for a torque and transmission problem. I was really upset that it was only 4 years old and needed $4,000 in repairs when I had it serviced regularly and just put new tires, battery, air filter, and brakes into it. I worked with their service department - I think his name was Cheeto - and he was really friendly. I explained my situation and he told me if I could get it towed before they closed, they would be able to diagnose it that day. I left work early and had the Rogue towed only to be told Cheeto was gone for the day and there was no way they would look at it until the following day - if I was lucky. I was irritated that I drove an hour out of my way and left work early to not be helped but was glad they were going to help. Cheeto called me the next day and told me that the transmission needed to be replaced but he offered to submit my claim to corporate for their assistance program to cover 60% of the cost. He told me it usually takes a day or two for approval and that I could expect my car to be fixed and ready by the end of the week. I already had a rental car so I agreed and was relieved that they would work with me to cover costs. Unfortunately, corporate did not get back to the dealership with approval until a week later and while they did agree to help cover the costs, they did not offer a loaner car. They were not able to get a discounted rate of a rental car ($35 per day is outrageous when I negotiated $182 for a week with Enterprise for an Audi Q5) and they couldn't guarantee that my car would be ready by the following week so I opted not to move forward with the repairs. At the end of the day, I wasn't going to be saving enough when I am still paying for my vehicle plus needed to pay three times the amount of my monthly payment in just rental car fees. I found out when I came to pay for the diagnostic fee that the dealership had agreed to work with me even more and offer a larger discount for my repairs to make up for the rental car mishap but I had already signed the paperwork for the new car. While I greatly appreciate the level of customer service they tried to offer me, it was too little too late in terms of communicating this information and having my car available. As I realize it was not the dealership's fault it took so long for approval, I do think they could have done a better job at setting expectations. Had I known that it could take two to three weeks for my vehicle to be repaired and I was responsible for the loaner vehicle, I would have gone into the situation knowing my financial options better. Thank you to Cheeto for being so understanding and helping me but I hope the dealership re-evaluates their policy on loaners and improves their communication with customers. read more

The lucky one with the BEAUTIFUL eyes!....Juan, CONGRATULATIONS and THANK YOU VERY MUCH. Walked in, let him and Carlos know what I wanted and was out of there in little to know time! I love my new car! This is my second NISSAN now. I guess you can say I love NISSAN! read more

Financed my first car at Riverside Nissan yesterday and I am so satisfied with my experience!! Luis helped me to browse the cars I was interested in and immediately grabbed keys to get me to test drive it! Irvin was the salesman who got me the BEST deal on my new Honda Civic and made the entire process super easy and enjoyable! They are good at what they do and I will definitely send everyone to Riverside Nissan! read more

Totally disappointing at every step!!! I was asking all the right questions, but the sales person lied to me about how leases are structured and negotiated which cost me about $5,000. I know this because my son bought the same car a few months later with a lower credit score. They sell electric cars but their charging stations don't even work! When you try to call and ask for Nissan you get transferred to multiple other dealerships. I've tried multiple times to turn in the leased car but the guy that's responsible (Manny) wasn't there. I've driven over there once and called 3 times and he hasn't returned any of my messages. Tomorrow I'm parking the car in their lot and handing the keys to the girl who answers the phone. I'm done with Riverside Nissan read more

I bought a Nissan Sentra in dec. 2016. So it hasn't even been 2 years. I regret it every day. Some things that I've noticed are outside of the scope of the dealership (like annoying placement of certain things that have nothing to do with the performance of the car), but so far, within a year and 3 months, my car failed to accelerate and basically only went up to 40 miles per hour. Took it and they said it was essentially nothing. Now, not 2 years from when I bought it and it struggles to turn on. Called and of course the diagnostic will run me $135 if the issue is not covered under warranty. It's not unreasonable. I get the policy. But it's the fact that I've owned 4 cars in my lifetime and this is the first time a brand new car gives me so many issues within the first 2 years. The guy who sold me the car was great. His name is James and he gave me a good deal. But I regret buying Nissan with every fiber of my being. There's been more issues I haven't listed but bottom line, I don't recommend Nissan, at least don't get the Sentra. read more

First time buyer and Irvin was very helpful! Explained everything well, helped out great, amazing sales man to go too in this dealership. I really recommend him! I went in not knowing much and he made me feel very comfortable. Every question you have, he will answer it very well and detailed. Thank you Irvin for helping me with my brand new 2019 Nissan Sentra!!! read more

Don't ever go there. They cost me a lot of money kept my car for a week, never get fixs very disappointed. I had to go other shop

We had the worst experience trying to buy a car with cash. We were told by the sales staff they price match (which per the sales staff has been done many times for his customers). We came to an agreement with the sales staff & put together the paperwork to be submitted for approval. After spending over 2 hrs test driving, paperwork, etc the loan officer rejected the offer saying they couldn't go that low even though he agreed they price match. I would NEVER, EVER recommend purchasing a car through this dealership! If you can't take their word when purchasing a vehicle what kind of service are you going to get after the purchase? Run the other direction & don't look back!!! read more

First and last Hyundai I'll ever buy. First off, the WARRANTY We were promised (a huge reason we bought a Hyundai) that still had years left on it doesn't apply to second owners so we had ZERO warranty!!! Starter went out $400. Airbags turned off and all buttons on the steering wheel stopped working due to the clock spring in the steering wheel going out, yet to be fixed.. A/c went out, that was $500. Dome lights stopped working properly. Auxiliary doesn't work. Drivers side lock won't work with key fob. At one point literally all of the electronics stopped working (stereo, locks, lights etc.. replaced fuses TWICE and got those back on.. it's been nothing but a problem. I was determined to get a Santa Fe as well but glad I didn't. read more

My wife and I went looking at a new Pathfinder. Talked to the salesperson and started talking about the price, they told me that they would pay off my existing car No gaines no losses. Started talking about the price of the new vehicle, and after some talking they told me they would drop the price $4000 Plus a 2000 dollar rebate, for a total of about $6,000. after skillful deception they did not pay off my car, and they charged me a $2000 difference for not paying off my car. Costing me a grand total of the $4000 that they said they took off the price. I'm pissed! this is not what we agreed on, and it is bad business. Do not do business with this dealership! read more

I must share my experience with everyone in the process of purchasing a car! I was hitting that stage where you feel tired of looking and not finding a deal that suited my needs, until, I arrived at Riverside Nissan. I was randomly looking around the lot to see if anything caught my eye, but as most people, I was avoiding contact with a sales person because I did not want to feel pressured. To my surprise and delight, Irvin, was a total gentleman and very professional as he approached and asked if we needed help. I conveyed my interest but was still in the process of shopping around. Irvin was kind and very knowledgeable of the vehicles I was asking about. We test drove a few vehicles and had a million questions ranging from price to available colors, Irvin was extremely informative and clear in his process. As a consumer, I was adamant on price and what I wanted, but never did I feel I was asking for too much. Irvin took into consideration what my needs were and what budget I was working with. With much back and forth, I am a proud owner of a Nissan Murano 2017!!! I couldn't be happier with my purchase and all the efforts to accommodate me and my spouse. If anyone wants to have a smooth and satisfying experience as you shop for your next vehicle, I completely and totally recommend visiting Riverside Nissan- and make sure you ask for Irvin Solis. I am appreciative of the service and attention he provided us with. I get to enjoy this beautiful car and the amazing deal I got. Thanks Irvin!!! read more

Riverside Nissan - Irvin is the best!!! I am a proud own of this awesome Nissan Murano! Thanks for being a true professional! - Car Dealers Near Me - Riverside, California

Got my first car here almost a year ago, I had an okay experience with Thomas. But I went in again 2 weeks ago to trade in my old car and surprisingly had an even better experience thanks to George! Right away he was super friendly, made me feel comfortable and in charge, even when I was giving him such a hard time he didn't complain, give up or get annoyed. He was determined that I get the car that I want, how I wanted it and in my price range. He hooked me up and I honestly couldn't be happier, 5 stars and shoutout to George for all the help! Will definitely be recommending him! read more