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    Riverwalk Pet Resort

    4.0 (176 reviews)
    Closed 6:30 am - 8:00 pm

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    Response time

    20 minutes

    Response rate

    100%

    Services - Riverwalk Pet Resort

    Bath and groom only

    Riverwalk Pet Resort Photos

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    Recommended Reviews - Riverwalk Pet Resort

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    Reviews With Photos

    Halloweenie

    [[HIGHLIGHT]]I really love this place. And so dogs my dog![[ENDHIGHLIGHT]]! [[HIGHLIGHT]]I take my fur baby here for day care. She gets super excited when I even mention it to her and when we drive around the corner she jumps for joy and runs inside like she owns the place[[ENDHIGHLIGHT]]. (Thats says enough on its own) I really love how they take holiday pics of your animals and make them feel extra special on their birthday. My dog muffin got a bday card, a photo and even got to pick out a free toy. You can really tell how much love they have for the animals. I couldn't recommend it enough!!

    I can't say enough good things about Riverwalk pet resort! Healthy snacks and toys available! Loki goes for doggie daycare, playing with pups while I work. I trust my dog with very few! Highly recommend them for all your pet needs. The owner and staff are all very knowledgeable and care about the animals! Thank you so much Amy, Ahylie, Leilani, Victoria and Cindy!

    Not healed
    J L.

    Since our first review has been DELETED. I will continue posting this information for awareness on boarding. We left our dogs in early November for our wedding. We called regularly to ask how they are doing because that is the only way to get updates. Every time we called we were told "they're doing good". We confided they were doing good. Upon pick up we were shocked to see one of dogs had a terrible nose scrape his raw skin was pink. We went to ask the receptionist what happened and we were told "they did not know " or that "the evening staff maybe knew". We called several times and they gave us different stories every time, as to he came in like that (which he DIDN'T) we have pictures confirming his state before drop off. Another issue, we were told the dogs were given baby food mixed in to their dog food to stimulate them to eat. We have never gave our dogs baby food and as a result they came home with Diarrhea. Please be advised as to the state our dogs nose is in now (December) and has not yet nor ever will heal.

    Red markings on his ear

    I've been bringing my doggy here since I adopted him from the shelter. When I got him he had healing wounds and a bad leg. I've tried so hard to get him to trust people again. I picked him up today from grooming and I noticed he had red markings on him. To me it looked like blood. I went back inside to tell them he was bleeding and they told me it was from the sling and that it was a rash. I was so upset because they didn't tell me when I picked him up. I don't fully believe them because he had markings on his neck, chest, leg, and ears. I feel like they handled him rough or put him with another dog. I trusted them with him. He's had such a hard life and it hurts that I put him in a situation where he got hurt. I wouldn't have posted this if they just told me but I had to find the markings on my own.

    Most definitely not the cut I asked for.

    Been bring my my dog here for 2 years or so and the few visits they have been cutting my dogs hair the way they want. So I confronted them abt It. I was never rude. They gave me $35 credit. So I took him back today and the same thing happened today. They cut his hair the way the wanted to. I would have preferred for them to let me know they couldn't do his teddy bear cut. (Mind you they In itially started off giving him the teddy bear cut) so when I let them know that I didn't like the cut and ai was gonna leave a bad, all of a sudden ai ha e been hostile. Riv erwalk pet resort do better. Get some staff with Integrity. To lie on a customer is beyond me. Do better. O/10. Would not recommend. Customer service 0.

    Linda S.

    Excellent experience from start to finish. Staff was friendly and showed genuine care for this nervous pet Mom leaving fur baby for multiple nights. Communicated and sent photos and video throughout stay. I definitely have found the spot for my pup when I need doggy daycare or boarding for my little darling! Thank you Riverwalk Pet Resort!

    Whimpie on his blanket in his room
    Toni B.

    My dog is 20 years old & has an excellent bill of health from the vet as long as he takes his meds, he's fine. Another boarding place that he always went to turned him down due to his age. It didn't matter to them that he had a clean bill of health from the vet. They flat out refused to board him. So I contacted Riverwalk and they said no problem as long as the vet cleared him and he had his shots. I boarded him here and he was a happy dog. The people here are very nice and obviously love animals. They sent pictures of him to my email and when my husband picked him up, he was in great condition and obviously had done ok there. They were very loving to him when I asked if someone could hold him during his stay, they had a worker spend time with him. This is a great place to board your pet and if your dog is elderly it's not a problem, they keep them in a calmer group of dogs when they play.

    My first time here today. Must say they have friendly staff, giant facility. Definitely recommend this place to everyone!!

    Entire stomach is blotched up. This couldn't be evened out?

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    13 years ago

    My dogs love this place!!! Have been a client since they opened & the staff is great!

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    14 years ago

    Absolutely the best place to take any and all of your loving furry family members. First class love and care for the ones you love.

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    Ask the Community - Riverwalk Pet Resort

    I'd like a trial with my 13# rat terrier. What days are cheaper? What's the rate for 2.5 weeks? As I recall, there are different styles of boarding. What are the costs? Can I visit to watch him during the trial to see how he intermixes at playtime?

    Hello! Kennel stay will be $55 per night while the suites are at $65 per night. Longer days will get a 10% discount (10 nights+). For new pets, we require an evaluation first! We don't allow parents inside the boarding area or even recommend doing… 

    Do you have cameras so we are able to see our pets while boarding?

    Hello! We don't have cameras for parents but we do send out videos/photos via email and share them on our Instagram page for updates!

    Do you board cats for an extended time?

    They do, yes! They have a great cat area with very happy kitties!

    Is someone on site after hours?

    View All 7 Questions

    Review Highlights - Riverwalk Pet Resort

    I definitely have found the spot for my pup when I need doggy daycare or boarding for my little darling!

    Mentioned in 4 reviews

    Read more highlights

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    Smart Parke

    Smart Parke

    3.3
    (34 reviews)

    Brought my three dogs here for an evaluation prior to boarding and we loved it! It's very clean and…read morethe staff was friendly and engaging. My neighbor referred me here, and her dog loves it! she gets excited when they pull into the parking lot Thanks Leia :)

    I rarely leave negative reviews, but I feel other pet owners deserve to know about our experience…read more Our pets are family--they're not "just dogs." This was the second time I boarded my dog at this facility, and unfortunately, both visits ended with her coming home sick. After her most recent stay, she developed kennel cough. After her first stay, she came home with kennel cough and an eye infection. While I understand that illnesses can occur in any boarding environment, having it happen both times is extremely concerning. Health Issues This was the second time I boarded my dog at this facility, and unfortunately, both visits ended with her coming home sick. After her most recent stay, she developed kennel cough. After her first stay, she came home with kennel cough and an eye infection. While I understand that illnesses can occur in any boarding environment, having it happen both times is extremely concerning. Care Instructions and Facility Handling I was also disappointed that Duchess's care instructions were not updated during check-in. She is no longer a puppy and no longer chews, yet her paperwork still reflected outdated information. Because of that, she wasn't given the blanket or bed that should have been placed on top of her cot. This should have been caught and corrected by the staff during the check-in process. (I was also told I was unable to leave her blanket and toy from home, which should have been communicated at the time of reservation.) While watching the facility cameras, I also saw another dog placed in Duchess's room for a period of time, although I was never given an explanation as to why. Later, I learned that Duchess had been moved out of her room around midnight because the room needed to be painted. I was never notified that she had been relocated, and I found that very concerning. Communication and Monitoring Concerns To make matters worse, I was unable to access the cameras during the night. Around 3:30 a.m., I became worried because I couldn't see Duchess and had no idea she had been moved. I called the facility, but no one answered. As a pet owner, that was incredibly stressful and upsetting. Customer Service and Response When I called after bringing Duchess home to discuss everything that had happened, I was shocked by the manager's response. Rather than showing concern or empathy, I was told, "Well, you signed a waiver." While I understand that boarding facilities require waivers, a waiver should never be used to dismiss a customer's legitimate concerns or excuse poor communication and preventable issues. That response left me feeling that Duchess's well-being--and my concerns as her owner--were not taken seriously. Overall Experience Any one of these issues might have been understandable on its own, but taken together, they reflect a lack of communication, attention to detail, and accountability. I understand that boarding facilities care for many dogs and that no facility can completely eliminate the risk of contagious illnesses. However, I do expect accurate records, clear communication, transparency when changes are made involving my dog's care, and compassionate customer service when concerns are raised. After two disappointing experiences and two hefty vet bills, I can no longer trust this facility with Duchess and will not be boarding her here again. I hope this review encourages the facility to make meaningful improvements so that other families--and their beloved pets--don't have a similar experience. Our pets can't tell us what happened while they were away, so trust and communication are everything!!

    Paw Troopers

    Paw Troopers

    4.6
    (54 reviews)

    We boarded our two dogs for the week of June 28 with the expectation that they would be well cared…read morefor while we were away. Unfortunately, our experience was deeply disappointing and upsetting. The facility advertises that "if concrete pens are not for you, then this isn't the place for you." In reality, what we experienced went far beyond that disclaimer. When we picked up our dogs or rather, when family had to retrieve them because we no longer felt comfortable leaving them there one of our dogs appeared noticeably dehydrated and in poor condition. It was heartbreaking to see. We became concerned that our dogs were being confined to cages for the majority of the day. When we asked the owners to provide any proof or documentation showing that our dogs were not kept in cages all day, they refused to provide anything. The attached text message exchange reflects that interaction. Our concerns became serious enough that we made arrangements for family members to pick up our dogs early rather than leave them at the facility for the remainder of our reservation. No pet owner should feel compelled to cut a vacation short or scramble to find someone to rescue their pets because they have lost confidence in the care being provided. To make matters worse, I had to argue with the owners to receive a refund for the unused boarding days after our dogs had already been removed from their care. A refund for services not provided should have been offered without hesitation. I cannot recommend this boarding facility based on our experience. We entrusted them with members of our family and were left feeling misled, frustrated, and deeply concerned about our dogs' well-being. Pet owners deserve transparency, compassion, and confidence that their animals are receiving appropriate care. Unfortunately, that was not our experience. Please don't take your pups here. They deserve better!

    I'm so glad I found Pawtroopers. It was my first time onboarding my little pup, so I was a nervous…read more But after reading reviews and meeting Diane and Eric I knew he was in good hands. He had lots of fun and I'm glad he got to play with other pups too Definitely would recommend Pawtroopers to others! Thank you both for ur service

    Riverwalk Pet Resort - groomer - Updated August 2026

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