Our family's Ford Explorer required a water pump replacement…read more
I visited several local auto shops to obtain quotes and was shocked, disappointed, and discouraged at the prices I was being quoted for the work my vehicle required ($5,000-$7,500)
Shame on me for not reading Yelp reviews before wasting my time visiting other auto shops.
I read the many positive reviews for Hye-Tech Auto Repair and decided to visit them.
Upon entering, I was greeted by John (owner) with a friendly, "Welcome, how may I help you?"
I explained that my Ford Explorer needed a new water pump and a few other items that other auto shops had advised me would require repair or replacement.
While John looked up a few items on the computer to provide me with a quote, he introduced me to his son, Harry, who happened to be in the office.
Thirty seconds later, John provided a quote that was $3,500-$4,000 less than the other shops. I could not believe it.
John explained that he makes his living and succeeds in his business through repeat customers, and he does not believe in gouging customers for every last penny.
He also shared that when he retires, his son Harry will take over the business, and he wants to leave Harry with a solid foundation of loyal repeat customers.
It was then that I knew I could trust John and his son Harry.
John went on to explain that replacing the water pump on a Ford Explorer was a 10-12 hour job, as it was an internal pump requiring numerous engine parts to be removed to reach it. This was the same thing all the other shops advised me.
John suggested that I leave my vehicle, and he would perform a full inspection of the engine and contact me before doing anything to it.
I agreed and left my vehicle.
The following day, I was contacted by John, who advised me that the water pump did indeed need to be replaced, as it was the source of the constant leaks of the water coolant.
I left my vehicle in John's shop for three days.
During this time, John or his son, Harry, contacted me numerous times to keep me updated on the progress of my vehicle and also to point out that mechanics had discovered two or three very inexpensive items (under $50.00) which they recommended replacing, which I agreed to have done.
All in all, I was and am extremely impressed and satisfied with everything about this shop.
I spent much less money to have five different issues repaired on my vehicle at Hye-Tech than what I was quoted to replace my water pump alone by every single shop I visited prior to coming to Hye-Tech.
John and Harry are very friendly, honest, and trustworthy. They are also very knowledgeable and experienced, and they offer GREAT customer service and communication.
This is my new go-to shop for any issues involving our family vehicles.
Thank you, Hye-Tech Auto Repair, for a very positive experience.