Okay little weird that I'm leaving 5 Stars even though I ultimately didn't decide to hire Roadway Moving... Why you ask? I'm compelled to write an excellent review for them after a phone conversation I had with an employee yesterday afternoon. I'll be moving from Gramercy to the UES (about 45 blocks away) within the month. I found Roadway Moving on Yelp after searching the hella saturated market for a few days. I used the Request A Quote feature which was effortless. My move is a bit niche because I'm not moving any furniture except a standing mirror, small end table and medium sized bench-- so I really just need someone to help transport maybe 10-15 boxes. Rewind to yesterday when I got the call from them asking for more details of the move. I WAS SO IMPRESSED WITH HOW THIS EMPLOYEE CONDUCTED HIMSELF! I've been speaking with several NYC movers trying to find the right business to help me with my very minimal moving needs with no luck and a bad taste in my mouth. Lots of high pressure, some harassing by back calling nonstop, etc. The quote I received from them was around $900 which I immediately explained was way out of my budget due to the minimal nature of my move. The male employee was so professional, kind and courteous. We agreed it wasn't the right fit and he proceeded to give me some helpful moving tips by recommending renting a U-Haul instead since it's such a small move (they really specialize in giving more economical prices for larger moves). He gave me the best city to pick up a truck because they're pretty scarce in Manhattan at the moment. The point is-- he could've easily hung up but instead he chatted with me for a few minutes just to help me out. This is important! Every other NYC moving company please take note: Although they weren't the right mover for me at this time, based on how genuine, professional with no hard pressure, you bet I'm going to blast this company to all my friends and family for when they move. This is how you win referrals and scale your business organically, these guys truly have their priorities in check by focusing on the customer's needs first. So with that, bravo! And to whoever I spoke with yesterday-- thank you for your help. It was a breath of fresh air to speak to someone who wasn't hammering me with pressure into paying for more than what I really need. read more

Moved my grand daughter from floor 2 walk up in Brooklyn to walk up 5 in East Village. Quoted $1400 on line and completed move on schedule, no added charges. Three men were efficient and kind. Never a reason to use any one else in NYC read more

We just moved with Roadway last week and it was awesome. We went with the full-pack, and moving has never been easier. The last time we moved 5 years ago, we did a self-pack and for an entire week we were packing. This time, Roadway packed and moved us all in one day. The team wore their masks and kept their distance, I only wish I had mapped out where to put the boxes in our new house better read more

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I recently used their service.The move started in the Bronx to Nassau and thenSuffolk .Their movers, Eddy and Mario were terrific.we had some heavy furniture and they were skilled, polite and helpful.Anything we moved was perfect as was,no breakage. This move was on a day with heavy rains. We previously had a move for my nephew from Queens to Suffolk.What is also is there prices are not outrageous combined with the nice service.If you are looking to move take a like about RM.I am a customer. G read more

We moved from a townhouse in CA to a storage facility in MD. They were great. Everything got there safely and on time. From working with Scott on the quote, Gina coordinating and keeping us informed, Carlos and crew packing everything very thoroughly, and Pedro and Edwin navigating the semi in a tight parking lot and unloading carefully. Very happy with the service. They were all friendly and happy to help. read more

We used Roadway to move from NYC to the Bay Area and were extremely impressed with the coast-to-coast comprehensive quality of service. They made everything as stress free as possible. Some highlights include: - We packed most of our stuff but had items like a guitar, furniture, peloton, etc. that the pickup crew helped pack. Everything was protected with custom boxes and blankets. They also built a wooden crate for the peloton. You can tell that they want your stuff to be handled with care and everything arrived in good shape. - They disassembled our bed and desk and put it back together when we moved in. - Customer service was very transparent with pricing and process so there were no surprises. I think Roadway was a little more expensive than other moving services we contacted but I think with them you are paying for quality and peace of mind. read more

My husband and I moved from SF to Philadelphia about a month ago. The pickup crew was fast and professional - they knew I was pregnant and told me to just sit on the couch while they took care of everything. My account managers, Asaid and Alejandro were absolutely wonderful - they were responsive, handled all my questions and concerns patiently and provided frequent updates which is so helpful for a cross country move where you're waiting for your things for weeks! The drop-off was quick, they moved all our items within 4 hours, there were a few bumps along the way but Roadway's customer service team made it right. I've done a cross country move 3x in the last 5 years and would say that Roadway is transparent, competitively priced and their commitment to customer service is unparalleled. read more

Let's be honest, I was not expecting the service that I received for my move. From start to finish, including the booking process, Ruslan, Steve, and Jonathan were extremely attentive, kind and professional. I didn't lift a finger or use a single brain cell during my move. Shocked is an understatement at the efficiency of my experience. I seriously can't wait to rebook for my next move. Thank you guys so much for everything! read more

Great experience! Our sales rep, Ken, was very easy to work with and well organized throughout the process. Our day-of crew, led by Osvaldo Martinez, was awesome as well. They were prompt, fast, careful, and professional. They were all very nice to hang with for the day too! Would definitely recommend. read more

We just moved from NYC to the Delaware River Valley area, in New Jersey. Our move was perfect thanks to the pre set up with Steven - but most of all thanks to Miele and his incredible team. They were tireless, courteous, hardworking and focused. We had a lot to move and Miele went over everything before they began. Our furniture was expertly wrapped, nothing was damaged, chipped or broken. Miele was a total professional and knew exactly what he was doing to get our stuff on and off the truck in a good orderly fashion. Plus they were so patient and kind to our dog who was under their busy feet for most of the move. Five stars and more to Miele and his merry men. Thank you! Highly recommend this company and Miele as the lead on any move. read more

I want to extend my sincere compliment's to Amar and Balso. where do I start . from the moment we met there was nothing but the utmost professional and courteous respect . My mother passed away so this was an emotional day for my family .My son was to keep some of his grandmothers furniture and they were so empathetic . These two gentlemen treated the furniture as it was their grandmother's wrapped great and were fast and amazing . when they reached my son's house in Dunmore PA the same demeanor and smiles and so careful . these two guys make a great team . Amar and Balso are an asset to your company . When you have great help these are the people that represent your company they are the faces people see and they are the people you appreciate . They made the move easy and they were friendly . if I need this service I will use again because of them . I am an operations Manager at a hospital and my staff works very hard . appreciation and recognition goes a long way . I am sure you are proud to have this team . Please let them know verbally how much we appreciated them in this delicate time . Thank you Evelyn R. read more

The team that moved went above and beyond my expectations. The lead team member - made sure each piece of furniture was inspected and put together. The team helped me move existing furniture and cleaned up after themselves I highly recommend Roadway read more

Moved from CA to NY. Pick up was seamless, I I wasn't there at the time so that was very convenient. They barcode all items with stickers to keep track. Throughout the move I had a point of contact who was communicative and updated me twice, once a week prior to move in letting me know it would be sometime the following week, and once the day before move-in. It was right inside the estimated time frame I was provided. Move in - not one thing damaged (I had a lot of things and some very fragile) and the movers were on time and friendly, especially considering I'm on the fifth floor! Ran into a hiccup but my main point of contact was great and I truly felt like I had a team behind me. Overall, a great moving company that cares, which goes a long way! read more

Rodeway Movers came highly recommended and did an excellent job with a cross-country move. They were on-time, always got back to me immediately, efficient and friendly. Both crews, one in New York and one in Oregon were easy to work with. Frankly it was the easiest part of a big move. I would use them again anytime (though I do not plan to move!!) read more

They moved 3 years of my life in less than 3 hours ! I highly recommend no doubt about it !

Maybe another update is too much, but I just wanted to document the move. Francisco and the team came in the day prior to pack most of the things. On the day of, they contacted me sharp at 8am and came up half an hour later to start the actual move. It did take them awhile to go from Dumbo to UWS, left the old apartment around 11am and didn't show up at the new apartment till 2pm. I get that they ate lunch somewhere and there were traffic, but I would've appreciated a little heads up because I reserved the freight elevator from 12-4pm per their instruction, so I was a little worried they couldn't finish before the elevator time. Anyways, other than that, everything went smoothly. Nothing broken nothing missing. They dissembled and assembled the couch and bed, and were even able to haul my two IKEA dressers in two complete pieces from the old apartment to the new apartment. We all know how flimsy IKEA furniture can be, so I told them if those two were damaged, no worries. I was really surprised to see the dressers standing in our new apartment in good condition so kudos to them. Hopefully we won't move any time soon, but when we do I will reach out again. read more

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Roadway is the BEST way !!! I was pleased by their organization from the time I booked, to the day of my move! They communicate the process very well and stick to the plan! Roadway provided great quality boxes, that were delivered weeks before my move. And when I needed more, they came the next day I called. The day of the move was so fast and everything was done smoothly. They wrapped my furniture so beautifully and were careful with my belongings. I am 7 months pregnant and was so happy to just sit back and relax the entire time. Very importantly, they were in masks the entire time and practiced social distancing! It was a pleasure having them in my home & making me feel completely safe. Thank you so so much Roadway for this amazing experience!! read more

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Roadway Moving is amazing and highly recommended! Usually when I move to a new apartment, I rent out a U-Haul or my friends will help me move things in their cars/vans; it's a crap ton of heavy lifting. This year I was pressed for time because I only had 2 weeks to move, work was hectic, and my friends were busy - timing was not in my favor. I researched various moving companies and the thing that stood out most about Roadway was the fact that they also disassemble AND reassemble your furniture! While I love IKEA and those puzzle furniture pieces, I was not having it this year. I filled out a form that listed all types of furniture and various household items and sent it over to Milos, the rep who reached out to me, who then provided a quote based on what I checked off. Type of living accommodations, start and end location/distance (in my case, 1 bedroom, 1 bath, and Queens to Manhattan) was also factored in, as well as whether the building is a walk-up or has a freight elevator. Through the entire process, my rep was always in communication with me, and I never felt pressured or rushed. I asked so many questions since this was my first time using a moving service of any kind and he answered everything in a friendly manner. He assured me that I would be taken care of and he was absolutely right. Day of the move, I literally did nothing. The movers were very efficient, professional and organized. They worked as a team and clearly loved their job; we had a lot of witty banter going on. They wrapped some items in moving blankets, plastic wrapped other items, packed my clothes straight from the closet into wardrobe boxes, and took apart my bed frame with storage, loaded everything into their truck and when everything was in, they headed towards the new apartment. I Uber'd and got there right before they did. They then proceeded to load everything out and put my couch and bed frame back together. The guys even gave me their thoughts on how to arrange things into my smaller *cries* apartment. Total time took about 5 hours; cost was a little over $1000, including tip, which they definitely deserve (I didn't have that many large/heavy items and had already packed some boxes of my my own). Admittedly, Roadway is on the expensive side, but it was so worth it for not having to do anything strenuous, nor having to put furniture back together after a long day moving. The day was completely stress-free... until I ran out of closet space, but that is another story. I will be using Roadway again in the future! read more

I used Roadway for my apartment move for the first weekend in June 2021. While Roadway is one of the more expensive moving companies they were worth every penny. With the other moving companies I reach out to for a quote you have to list every item in your home including how many boxes you will be moving. Those companies came back with lower quotes but I often forgot to add all my belongings to the list. I was worried that they wouldn't move the items I forgot. Roadway instead does a virtual walkthrough of you apartment. I didn't have to send in any lists because their account rep, John, took note of everything. I was confident that everything was accounted for. John took his time explaining the entire process to me. The phone calls and the virtual walkthrough really put me at ease. A few days before the move I was contacted by Shari. She confirmed the move date, answered a few questions I had. Now on to the move. The movers showed up about 15-10 minutes early. The foreman, Diego, did a walkthrough of my apartment and even helped me track down my super to get access to the freight elevator. Diego and his team were amazing! They took were swift and efficient taking care of packing our items. My husband is a fine art handler who deals with artwork with millions on a regular basis. He knows how things should be packed and handled. For me to be impressed is one thing but my husband was equally impressed. From the first knock on my door to the movers placing the last box in my new apartment it took 5 hours (yes I timed it). This included travel time from the Bronx to Queens. After my move Shari contacted me to follow up to make sure everything went smoothly. I went on vacation so it took me some tome to get back to her. Shari continued to follow up until we spoke to ensure I had a perfect move. Thank you John, Shari, Diego and the entire team of movers. If I ever need to move again I will defiantly use Roadway. PS. All you potential clients out there, whether you use Roadway or not, be kind to your movers; give them water, for goodness sake let them use your bathroom and tip well. read more

Having moved a few times, dealing with Joe and his team was fairly seamless compared to other companies I've dealt with. The truck and the team showed up on time, protected all of my furniture (including some very fragile items) and were responsive to any concerns I had both prior to and during the move. Highly recommended if youre in the market for a moving company and perhaps one of the best moving companies in New York! A+ service from start to finish read more

They are very professional and courteous with everything! I got in contact with Anne whom was there every step of the process and my moving team was lead by Liam. The movers as well as corporate were very proactive in trying to make the experience stress-free. The belongings (that I boxed up) and furniture arrived pretty much unscathed! I highly recommend using this company! read more

I got minimal response from Roadway until I posted a Yelp review. On 10/23/2023 we entered into a signed agreement for the claim. This agreement has yet to be honored. The owner claims I have not gotten back to them. I am not sure how he reconciles having a signed agreement with me not getting back to them. I am happy to upload a copy of said signed agreement. The best way to judge a moving company is to find the reviews where there was a problem and then see how the problem was handled. read more

As a business owner myself, I can appreciate how Ross runs his business. The way he handles any issues and concerns is second to none in my business dealings. I would wish all business owners hold themselves accountable as he does. No business or service is ever perfect. Thumbs up on how he and his business handles complications along the way. read more

Marius called us up the day off to let us know he's on his way and gave us an estimated time of arrival. As we all know, moving can be very stressful so having someone call you to let you know that they are on their way is a big help. Upon arrival he went over the plan, very professionally, which was very calming on this stressful day. After going over everything, he and his friendly team packed up my apartment in no time, I mean these guys know how to move fast and taking care of the delicate things doing so. Obviously not their first move! After a short drive to our new apartment the unloading began. It all went smooth and nothing got damaged as the crew took great precautions bringing all the stuff into my new home. Thank you Roadway Moving for being a part of a new chapter in my life. You made the whole moving experience so much better! read more

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I was really disappointed with my experience moving from CA to NY with Roadway. The pickup and delivery crews were great, professional, and timely. If I were to only rate them, I would give 5 stars. However, my sales representative, Justin, was an extremely poor communicator. He was responsive and answered my questions leading up to signing the contract. However, once I signed the contract he rarely answered or acknowledged any of my messages. For example, I told him I would need to update my inventory list once I had everything packed. He said it was fine. The weekend before my move, I texted him the updated inventory list. He specifically asked that I text it since he missed previous messages from me via email. The next Monday he called me because he couldn't recall why my pickup time was in the afternoon. That was surprising considering I specifically asked for that time slot and he previously confirmed over email that he updated the contract prior to signing. During that phone call, I asked him if he received my updated inventory list. He said he did and he would update the contract to reflect the new inventory. My move was the next day, Tuesday. He never sent the new contract and on the day of my move I had to text and call him about the new contract. He finally sent it but the inventory list and cost was incorrect. At this point I was extremely stressed. I texted and called him but got no response. I then had to call customer service but they couldn't find him. Only once the movers were at my home picking up my items did I get a call from Justin's manager. He finally sorted through the situation and got the correct new contract out. For this reason and others I haven't even listed, I would give my sales representative one star. Solely based on my experience with a bad sales representative, I would not use Roadway again and I would not recommend them to anyone. I hope Roadway hires better sales representatives and I sincerely hope nobody else has to go through an experience like I did. Update: the Roadway customer service team promptly reached out to me. They listened to my feedback and did what they could to address the inconveniences I experienced. I appreciate their efforts. read more

I had to find a mover to bring some of my parents items from Brooklyn to Oregon. At every step of the way, Roadway Moving was fantastic. Totally responsible, responsive to all my questions , they packed perfectly, got here on time to the dot, and the two men who were the movers were just the best. So honest, willing to go the extra mile, friendly and so very careful. I cannot recommend them highly enough. read more

Great great service. from the customer service calls to our amazing team on the ground. We had the best moving crew I have ever had- big move from Brooklyn - suburbs. OSVALDO MARTINEZ and his team made our entire day lovely. Hard working, friendly , did not complain ,answered all our questions and went above and beyond. I thank road away but especially this team for helping us into our new home. Thank you again ! read more

Roadway did the move to our new Co-Op, and were very happy with how everything turned out. We initially spoke to Jose by phone who was comprehensive and got back to us quickly with a quote. We opted to do packing and moving given that the price point was good; terms/conditions were good, and there was no mad dash to sign contracts even thoguh our move date was just a week away. Ralphie and his team (William and Raldy) did our move and they were awesome. They worked fast, were courteous, and consulted us whenever they had questions. We had a lot of shit, so the pack took 4 hours. After a quick lunch break, the move itself took maybe another 2 hours (only 7 blocks up). They took great care of our items and set everything up just how we wanted it. Couldn't have asked for a better experience overall. read more

Best moving company out there. The quote was perfectly in line with the market, and the Roadway folks were ultra professional throughout - shoutout Clay Price for the service! The movers - Steve, Alex, and John (Jovan) - were all on time and extremely personable. The boxed up everything I had in about an hour and hauled my stuff from CT to MA. Not a single item was broken or scratched, everything was perfectly as I'd left it. The whole process (minus the 2 hour drive) was insanely fast, maybe 2.5 hours total. Really can't ask for anything more from a moving company. There might be cheaper options out there, but for the peace of mind, reliability, and ease of use, there's no beating Roadway. Thanks yall! read more

Stole my apple AirPods and literally dumped stuff out of boxes that said do not open.

I just completed my move yesterday and everything was EXCELLENT. I cannot express how happy I am with all aspects of the process. I will start by saying I did a ton of research before selecting my movers. Roadway had the most transparent pricing and best customer service. I had about 50 questions all of which my sales rep, Tony, helped me with. I opted for the full move with packing service (highly recommend). The day of my move I literally did nothing and just sat there while 3 men efficiently and carefully packed every single item in my 1 bedroom NYC apartment. Fast forward to the destination -- all my stuff arrived undamaged. The team made sure I was happy with the location of items, opened boxes, and even hung up my clothes. I am not an easy client to deal with as I am extremely picky and attentive to detail but roadway was exceptional and I am so happy. read more

Roadway Moving - Post an excellent stress free move at a fair price - Movers Near Me - New York, New York

JOB #: 241538 Pickup Date: 2022-06-18 I had a great experience working with Roadway mover. I moved from NY to GA. They are very professional and they packed everything well. I worked with Cleveland Jones and Krystal Gonzalez. Krystal is the best moving coordinator and she accommodated my request and kept me in the loop throughout the process. The movers are very professional and experienced in packing. There was no major damage to any of my items. Their pricing is reasonable and they are very transparent with no extra/added charges after pick up or at delivery. I highly recommend roadway mover since I had a great experience. I was very worried about my move in the beginning but roadway movers is a great help. The claims department is great and they respond promptly. They are addressing my minor concerns. 100% recommended read more

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Didn't personally use their services but was generally impressed with their website and time it took for someone to call me back with a quote. That said, the quoted price was outrageous. To move a small studio apartments worth of furniture from a house in the New Jersey suburbs to a studio apartment less than 30 miles away in Jersey City was quoted at over $2,000! Another reputable professional white glove moving company that I've used before quoted the same job at less than $600. Maybe their prices are more price competitive for long distance moves, but I would definitely recommend doing yourself a favor and price shopping around especially for local moves. read more

We used Roadway to pack our items and move them into their storage from our 3 bedroom apartment on the UES. They were fabulous. They were on time, professional and made the experience stress free. Jose Rivera was the best! He directed his team as they packed up and moved over 100 b boxes. They were slightly more expensive than a few other movers, but well worth the price. We will use them every time. Jonny G read more

This was our first time using Rodeway Moving. From start to finish Rodeway was professional, helpful, kind and available to answer any questions or concerns. Jose Luis and Rodrigo who were the movers were professional, knowledgeable and friendly. Efficient and dedicated workers! Moving is hard work! Thank you to all! read more

Great moving company. No complaints at all. Ask for Cleveland I thought he did a great job managing our move.

Just to respond to the owner's comment. This is completely untrue. No foreman had any such conversation with me. The evaluation coming from the arbitrator was completely wrong in all aspects of weight, etc with the examiner admitting in an email that his estimate was based on his online research and nothing else even though all measurements were provided. I expect nothing in terms of accountability from this company and you can see why in the simple postings. There is no acceptance of the damage done by them. I'm not sure why Mr. Sapir continues to take such an approach defending his company's disaster in my experience nor am I interested. I only share this to let others know and to expose the untruths now posted in what seems like an attempt to shift the blame onto us. read more

My wife and I moved from NYC to SF in the middle of the COVID-19 pandemic - perhaps the worst time in history to have a major life change afoot. Despite the very challenging operating environment - Roadway Moving delivered ON TIME and with no material damage to our belongings. I am happy to recommend Roadway to anyone moving near or far. They charge a slight premium to their peers but it is fully worth it for the piece of mind that their service provides. We had fairly nice belongings and I was beyond thrilled that NOTHING was really damaged. Roadway generally executes moves through three teams - shipment, transfer and delivery. The 6 person shipment team that came to pack us up in NYC was excellent - led by Jose. They took great pains to wrap everything and carefully box the items so as the minimize the risk of damage in transit. In watching them it was almost as if they were packing their own belongings. Over the course of 7 hours they packed up our 1,500 sq foot apartment - never compromising on quality of packing in favor of speed. Similarly the delivery team led by Mo showed up to SF in the throes of the COVID pandemic and carefully unpacked all our belongings. They only left when we were fully satisfied with the move. There was one particularly tricky piece of furniture from Design within Reach that we all struggled to reassemble. Mo and his team tried numerous times to piece it together and only left when we were happy with the result. Also after some initial hiccups (understandable during COVID given overall dislocation, staffing issues, work from home adjustments), the customer service team led by Chakira and Sharline did an excellent job of communicating with us on timeline and effectively managing our expectations. I would rate Roadway a 10/10 and will be using them for all my future moves. read more

Emir Vlado and Jovo are the absolute best! They moved all of our stuff and double packed things that seemed unstable! They also broke down all of our items and help remove furniture for trash! Overall the best moving service I've ever used and I've moved over 10 times in my life! read more

I was blown away by the professionalism of this company. The attention to detail, follow-up and customer service I encountered was seriously better than other business has ever provided. I'm not just comparing Roadway Moving to other moving companies. I'm comparing them to all businesses as a whole. They were impeccable to work with. The owner has created something special, especially in an industry that isn't known for its customer service. I hired Roadway to pack up my entire apartment and move everything into storage. I did not lift one finger. They took inventory of everything and had photos to back it up. The movers arrived an hour early and were waiting outside patiently until I asked them to come in. They made the moving process actually pleasurable and enjoyable. Thank you Roadway!! read more