Every time I visit Rocky Mountain Chocolate Factory in Concord, it makes my day! My absolute favorites are the chocolate-covered strawberries and the chocolate-covered apples. The strawberries are always fresh, juicy, and dipped in smooth, rich chocolate. The chocolate-covered apples are amazing too -- crisp apples coated with thick, delicious chocolate that makes every bite so satisfying. Everything tastes fresh and high quality, and it's the perfect place when you want a sweet treat or a little pick-me-up. If you're in Concord and love chocolate, this place is definitely worth visiting. I always leave with a smile! read more

The variety! I must have been able to choose from 20 different types of candied apples. The chocolate is just yummy. I wish they had a store in Vallejo or Benicia. read more

This place is one of my guilty pleasures when I'm at the mall. So much to choose from. The staff are always polite and patient while I decide what to buy. It's always a caramel apple or some chocolate covered deliciousness. You walk in and your eyes don't know where to look as everything there looks amazing. Today was buy 3 apples get the 4th free. I bought the strawberry cheesecake apple, a S'mores apple, a Snickers apple, and the avalanche apple. You can request that the apples be sliced for you as well. The ambiance here is just pure gluttony, but in a good way. read more

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I swear this place has been around for a long time. As we were picking stuff up at the food court we decided to stop by the chocolate shop right next door. It's pretty small in size but there are a lot of choices. It wasn't busy and I was greeted politely. They had an assortment of different covered apples. They all looked so beautiful it was hard to choose from. I got the one that had nuts and chocolate on it. The apple itself was a green granny apple and was crunchy. Now, the bad is that the stick didn't stay which sucked... I couldn't bite and walk at the same time. We got some truffles that were delicious. The outside was hard but soft at the same time and the inside was filled with creamy Nutella. I can never say no to chocolate covered almonds! YUM! So I got a hand full of those. I want to say that the apple is around $13 and it all came out to a little over $20.00. This place definitely took care of my sweet tooth! read more

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Came from out of town to go shopping here at the concord mall and Just went and bought a few chocolate caramel apples since the one near us closed down a few years ago. Right when I got home I cut one open and there was MOLD. Totally disgusting. Very disappointed and really wanted to enjoy the apples but had to throw them out. These apples must have been there a long time and I guess they are still selling them? I will be calling in the morning to hopefully speak to a manager since the store is closed now. Will NOT be going to this store again. Very unsanitary, disappointing and disgusting. read more

Rocky Mountain Chocolate Factory - Mold inside the candy apple. Disgusting and disappointed. - Chocolatiers & Shops Near Me - Concord, California

On our second visit to the Rocky Mountain chocolate factory, I was determined to get a chocolate caramel apple that was going to tide me over for the year. I saw and purchased their caramel avalanche. It was everything I was hoping for. It had a huge full layer of peanut butter cream, caramel, chocolate... The apple was absolutely the perfect sweet/tart to complement everything. Hubs got a few pieces of sugar-free candy. We shared everything and enjoyed it all very much. The really nice lady behind the counter offered to cut my Apple up for me which I took her up on. Definitely worth a stop if you're a candy, apple lover or a chocolate lover. read more

Beautiful view inside Rocky Mountain Chocolate Factory! So much chocolate! I wanted some chocolate covered raisins, but I had to avoid temptation. I was looking for a larger variety like See's Candies, but I like variety that was in there read more

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I have passed by here numerous times, but decided to stop by once and for all. I noticed they have their huge bear back, whose cute name is Truffles. They have a variety of chocolate and candies throughout their small shop, varying from the caramel apples to their truffles. The service was rather nice, despite being busy on a weekend. I had a nice lady assist me throughout the process, even giving me a free sample of their potato chip drizzled with chocolate. I can say that the service here is really nice and kind. Dubai Chocolate: I have never heard of this before, so I had to give it a try. The price is a bit steep for one bar of 10 squares ($16) but it was rather delicious. It tasted like pistachio to me and the portions size is rather fair. Overall, I did enjoy the chocolate overall. Potato Chip with Chocolate Drizzle: Now this was something I did not expect myself to enjoy. It's a combo of salty and sweet and I thoroughly loved it. The chocolate tasted amazing to go along with the potato chip. When you bite into the saltiness, you feel the sweetness of the chocolate come through, making you want to eat more and more. Though the 7 oz bag is about $10, I feel like I can go through a single bag a day if I did not control my self. I recommend everyone give this one a try if you can. Overall, I can see myself coming back here, especially to get more of those chips. read more

Rocky Mountain Chocolate Factory - Dubai Chocolate - Chocolatiers & Shops Near Me - Concord, California

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I'm from British Columbia, where I enjoy the quality and flavours of our local chocolate companies, Purdys and Rogers Chocolates. While in Calgary Airport with time between flights, I decided to try Rocky Mountain and bought a 17 piece Xmas box for Cdn$45- (+ tax). The chocolates were small and of very average quality and unmemorable flavors. They were very expensive relative to much better quality options, such as Purdys and Godiva Chocolates. The Service provided by both staff in the outlet was very good. Both were very pleasant and helpful. But I won't be a returning customer given the average quality and high prices of Rocky's products. read more

If you purchase a custom gift box, insist on seeing inside before it is sealed, and compare it with your receipt. I got home and realized that I had ordered 5 truffles, but was charged for 6. Also I would not have accepted a bag if I had known that the bag fee is $1.00! read more

Every chance I can get to spoil my daughter, I try. She loves caramel apples. Quality/Quantity - Kit Kat Caramel Apple - Good, not sure if it is $12 good, but good nonetheless. At least the apple was crispy underneath all that chocolate, unlike the last one I got her in Chicago; see other review. Chocolate is their speciality; see picture of the menu. Atmosphere - Small local business. In the Sun Valley Shopping Center. The center has plenty of parking as it does not seem like a popular mall. Also take note of my Sun Valley Shopping Center Mall Yelp; make sure you secure your car and do NOT leave any chance of a break-in. Service - Good, they were making samples of the caramel apples. Price - $11.45. Owner Suggestion - Congrats to Frank, the Founder and CEO of Rocky Mountain and his success since 1981 with 360+ locations. I am surprised that you do not have a better website? read more

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One of the apples we got had moldy chocolate on it and the fudge was rock hard, neither of which we noticed until we got home west of the tunnel... the checkout person had to have known about the fudge just from how it felt to pick it up. So now I also feel like she knew and just didn't care. I should have paid attention to my instincts when I saw what looked like an extremely old, chalky-looking display apple high up across from their checkout counter. Is it still there? I am now unsurprised that some people have gotten sick by eating their purchases. read more

Located on the bottom floor, right next to the large food court. Rocky Mountain Chocolate Factory provides a variety of chocolates, fudges, toffees and candied apples to choose from. With a large selection of anything sweet, this place is great. Food: 1. Toffee Candied Apple {3/5 stars, $11} - A little pricey, but I have tried this apple before from other locations and was delicious, but this apple was a little dry, and toffee tasted stale. What I found, is this apple is best eaten after cooling in fridge, which made it taste a whole lot better. Service: Ok. Two workers, one a cashier and one making caramel. The employee seemed annoyed that I was interrupted her chit chatting and seemed like she did not want to be there at all. Overall: It was a nice treat, but this location does not live up to the standards of other Rocky Mountains that I've been to. read more

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They advertised the "viral Dubai" chocolate bar so I decided to try their version. I was highly disappointed. There was no Knafeh inside so there was no expected crunch. So, buyer beware. This is nothing more than a chocolate bar with pistachio crème in the center. They're selling these bars for $29.95 which is not worth the misleading advertisement in the window. read more

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Best customer service and staff is all friendly. Chocolate potato chips are amazing. The viral Dubai chocolate is so good. When you first come in they welcome and ask if you have questions. read more

I am a big fan of their apples. I have tried their apples on multiple occasions and found them to be fresh and delicious every time. Some of my favorites have been the Salted Caramel apple and the Pecan Bear. My new favorite however is the bag of chocolate covered potato chips. Just the right balance of sweet, salty and crunchy. I will be coming back for these again and again. Another delicious treat is their Dubai Chocolate. It was recommended to me by the staff and it did not disappoint. My experiences with the staff and owner have been nothing but positive. I highly recommend you stop by and find out what your new favorite treat will be. read more

Took my daughters shopping at Sun Valley Mall. I needed a chocolate fix and spied Rocky Mountain Chocolate at the edge of the food court. Went in and a man and woman were working. They were very kind and pleasant and patient as I decided what individual chocolates to purchase. When I noticed the gentleman was starting to make fudge in the copper bowl - I asked him if he was making it. We had a pleasant conversation about making fudge. I did by some fudge and it was very good. The other chocolates I bought were also very good. Really what prompted me to write this review was the friendliness of the man and woman working there (possibly the owners?). I think customer service is very important- and they delivered. read more

The Rocky Mountain Chocolate Factory is under new ownership, and you'll notice the improvements. Previously, the shop looked empty with handwritten pricing and item descriptions, and you could feel your shoes sticking to the floor. Now, the store is clean and inviting. It's more fully stocked with a wide variety of treats to choose from. The new owner is very friendly as well. read more

Came upon this place while shopping at the mall. I love caramel apples, so I was intrigued when I saw them through the store window. At first glance, you'll notice all the sweets, perfectly packaged and arranged. There are so many different sweets and apples to choose from so I went with one chocolate covered strawberry and one of the Rocky Road covered apple. They were both mediocre at best. The chocolate strawberry taste like something I could have made at home by myself, using nutella. The caramel apple was by far a sweet treat for me. I like that is was completely coated. The ladies inside were nice... But I would say my overall rating is a 2/5 stars. read more

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First time to visit the Rocky Mountain and the service is great! Bought the Assorted Chocolate which the price is good. If you are a dark chocolate lover I recommend the Dark Chocolate Almond Cluster, forgot to take a picture but its actually good. I saw that they have also a dog treats. Worth to check it out read more

Rocky Mountain Chocolate Factory - Chocolatiers & Shops Near Me - Concord, California

I'm always a fan of caramel apples and whenever I see a Rocky Mountain Chocolate Shop I always want to get one. I was in the mood for something with caramel, chocolate, and nuts. Another customer recommended the Almond Bear Apple which had all of that. I didn't realize it's almost $10 for a gourmet caramel apple! They can cut it up for you which I recommend is easier eating. I just wished my apple was a little more crunchy. They have gourmet chocolates and other apples available, I wonder how old the apples are. This shop is located on the first floor of the Concord Sunvalley mall and they take Apple Pay. They also enforce social distancing. read more

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Bought rocky road fudge today because I was craving fudge and when I came home, I opened the container to find mold all over it. It wouldn't be as disappointing if this fudge wasn't also expensive and it has to go straight to the garbage. Sadly won't be coming back since I don't know the shelf life of everything else in store. Service was friendly. read more

Rocky Mountain Chocolate Factory - Moldy Rocky Road fudge. - Chocolatiers & Shops Near Me - Concord, California

Great customer service. Everything looked and tasted fresh. The staff were professional, friendly and polite. Will come again.

My family used to come here frequently, but the last two times we've gone (a few months apart) we've all gotten food poisoning from the chocolates in the cases. We haven't even gotten the apples in over a year but other reviews here are saying they keep having mold in the apples. It's a shame but health standards are clearly not being met here. read more

Well I would give this one star but I want to give these folks the benefit of the doubt. The chocolate really isn't exceptional. If you want something really good - and more affordable, go to Sees. What really irked me about my experience is the fact that they didn't tare the scale and the guy packed my bag with extra stuff - wrappers. And the bag itself is pretty heavy. Probably more than one of the chocolates. And I could tell they knew what they were doing. I looked at the scale and the guy behind smirked. And the man who appeared to be the manager smiled too. Now, this sort of adds up. You hear about the stereotype of the butcher who puts his thumb on the scale - that's what these folks do. Rather than give a customer a nice deal on something enjoyable. You folks are packing up the weight so you can get more money. Not very nice. And honestly, I won't go any more into the description of the proprietors but I probably should have passed on by looking at the way they carried themselves. I would not recommend this place. More than ten dollars for three little pieces of chocolate. i can go to sees and get three times that much for a cheaper price. And the chocolate is much better. read more

Their cheesecake carmel apple has my eyes rolling in the back of my head!!! The location in Va near me closed and I cried!!! I haven't had one in awhile because of that so that was my justification for buying several read more

I received a Halloween themed caramel apple as a gift from this store. The apple was fresh, and the combination of a green apple and sweet caramel with sugar coating was perfect! It was delicious! I'd definitely recommend! read more

The presentation of all the displays is top notch.not to mention the variety of chocolate.the freshness of his candy apple is unbelievable.you have to stop by.i recommend you won't be disappointed read more

So disappointed!! You pay $9 for an apple and it's moldy!? Unfortunately my bf and I didn't notice it until after we ate it. We'll never buy from this location again.. He noticed something tasted funny but we didn't think it was mold! Be careful! So gross... These people need to ensure their items don't contain MOLD. Stop selling old apples!!! read more

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Today I was at Sun Valley Mall and my daughter asked me to buy her an apple with chocolate to take home, we just got home and She starts to eat it and she feels a very ugly taste when eating the apple and she shows it to me and I see that the apple had fungus, it was spoiled, I paid cash 25 dollars for two apples and a masmellow with chocolate so that they give me that? I will not go back there anymore I feel cheated and when you pay cash they never give you a receipt, very bad ! be careful and better check your product before taking it home or when you are going to eat it there. read more

Rocky Mountain Chocolate Factory - Almond Bear Apple - Chocolatiers & Shops Near Me - Concord, California

There are no caramel apples sold near where I live so when I'm in the area I like getting some from this store. This last visit will be the last time, maybe forever. The apples I got all tasted like soap. Absolutely disappointed. read more

Overpriced chocolate strawberries. Never again. Seriously, $25/6. The least she could've done was tell me it was by the Lb rather than per strawberries. & the pricing was hidden behind a pillar where it was unnoticeable. Good tactic!! I would've said no. She picked the largest strawberries to make it weigh more. Never felt more cheated in my life... Should've known by how empty the place is.. read more

Rocky Mountain has such great reviews. was curious. -$6 for chocolate covered apples? -i eat an apple a day. -don't need chocolate on it. buys: box of minitruffles(11.50) -tasted just like regular chocolates. some mom said: "life was like a box of chocolates. you never know what you're gonna get." that momma's right. gotta buy her a cigar someday. read more

Ruined my birthday I went in on my birthday (yesterday) to get a special treat: a caramel apple. I told the guy I wouldn't be eating it that day when he asked if I wanted him to wrap it up. Imagine my disappointment when I went to eat it tonight and discovered it was cut up into pieces and so the apple had started to spoil. That was my first time at this RM, and it will be my last. They ruined my birthday and stole 6 of my dollars. I'm disgusted with them!! read more

Rocky Mountain Chocolate Factory - Cut up apple - Chocolatiers & Shops Near Me - Concord, California

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This is definitely a small chocolate store to visit with little options but it's convenient being in the mall. However won't be returning. We purchased a caramel apple and a few chocolates in the case. The apple was very mushy and I was VERY turned off by the individual grabbing my truffles with their bare hands. Yikes. read more

Bought 6 various chocolate apples yesterday and 4 were rotten. Absolutely disgusting and at $8-9 each, I will never purchase from them again. read more

The Sunvalley Mall indeed is one of the best shopping malls with the Best neighboring shops in Norcal! BUT, Rocky Mountain Chocolate, this particular location is the worst store ever to be included in the mall. we have been to too many branches of this Chocolate shop but so far this is the worst when it comes to CUSTOMER SERVICE! As we entered the shop, they were just standing there, waiting and none of them ever greeted us.. when we ordered our favorite Rocky Road, we requested to cut in half & none of them replied! They were like stupid robots for crying out loud! Poker faced dorks! When they handed over the order and after we paid, they were still unpleasant, frowned face like they're carrying a lot of burdens in life! Different from other branches whose staff are so jolly and accommodating to a point where they would talk about their products! The Owner should think about hiring friendly people who love their jobs and not just there to get their paychecks but aint performing well! Disappointing! read more

Negative points for this place as i was enjoying my Christmas treat to my self i found out that one of the had mold and i was gross out like that is gross and awful i call and the person there wanted to replace them like i don't want more after this experience make sure you check your items-before eating i feel gross because i east 3 with out checking. Worse place ever i love it before but after this i will not go back read more

Rocky Mountain Chocolate Factory - Chocolatiers & Shops Near Me - Concord, California

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Went to this store in Sunvalley Mall - and got some of the chocolates and caramel apples - we brought it back only two home as everyone got excited and started eating in car- Would like to say these are the best caramel apples and chocolates ever got - great customer service and store was clean. read more

Whatever you do, don't eat here! I visited the shop the other day and at first glance the chocolate looked delicious. But when I took a closer look the candy apples were covered in little bugs and flies. This place is very unsanitary! read more