Who does not love See's Candies? A quintessential institution here, in the Bay Area! The warm and welcoming greeting when you enter- the all so familiar chocolate and candy selections. If you're a fan then you enjoy the seasonal wrapping and offerings. When stepping up to the chocolate display cases you are again greeted with a bright smile asking for your order and which sample you would like to try. I am the kid in this candy store! Quality and consistency are all spot on! read more

See's Candies - Cutest little Easter bag! - Chocolatiers & Shops Near Me - Pleasant Hill, California

Stopped here yesterday to grab some candy for my Mom. My experience here was great. The store is spotless, they are well stocked, and the customer service is excellent. They even gave me a free piece of candy. I will certainly come back here's read more

Not happy, the rep didn't do a good job of explaining the pricing on the chocolates and on top of the price of the box you pick out, I ended up spending $98 on chocolate and it was very busy so instead of saying no and putting everything back I just bought it. If they had done a better job explaining the pricing, I would've got the appropriate size and amount of chocolate and been satisfied . read more

I can't believe the rudeness today , Tuesday January 20, 2026 at 3:00 pm. I came in , grabbed my disabled husband's candy, and waited in the line by the cash register. The inattentive service person snaps at me 'can we have you in the line over here (pointing to the long winding ribbon for people ordering from the case. ) I just want to wait my turn to pay. I've been here a dozen times . They never used to force me to walk in the border to the left for ordering at the case! My back is killing me. I've been caring for my disabled husband with Alzheimer's for some really rough days . Up till 11pm trying to get him to use the CPAP . He ripped it off again. Then he had an accident after 4am and I had to clean him up and get him back to bed. I just want to pay for his candy and get off my feet for 10 minutes before I have to start the evening meds, drops, supplements, meal , hydration and hygiene. Get off my back please! read more

Twice so far this year, I have purchased See's gift cards from Costco to use at this See's location on Monument Blvd. With gift cards from Costco, you are essentially getting $10 worth of chocolates for free! (Pay $40 for $50 value). I love this See's store -- so roomy, clean and cool inside. Each time we visited (weekday afternoons) there were 2 staff people on duty. Each visit, they welcomed us as soon as we stepped foot inside. We purchased a 2-pound box of custom selected chocolates and the young woman helping us was more than patient and kind. I believe it was the same person for the past 2 visits. She inquired which chocolate we would each like for our free sample chocolate to enjoy then and there. At the register, again she was patient and helpful -- as I swiped the gift cards, she would state the remaining balance after each, then stated the final amount due. It is always a happy day after visiting See's! read more

[Update] All resolved! This was escalated to the district manager who was extremely helpful and professional in handling the mistake that Holly made. I was fully entitled to my refund and also received my full refund in store, where I was assisted by the store manager, who was also extremely professional, kind and understanding of my situation. Thank you for making this right, pleasant hill See's team ! ----------------- original review below: This review is for the incredibly rude, passive aggressive, dismissive customer service I received from Holly N at the pleasant hill store right off of monument freeway. My boyfriend and I purchased 7 items from this location on Saturday September 26, 6 of them were gifts for a upcoming family trip and 1 was for ourself. When we got home, we opened the can of Toffee-Ettes we got for ourselves, and found it tasting incredibly stale and even a bit of bitter. We have always loved our sees candies, they have been holiday gifts and family gifts ever since we remember, so we were sure that normal Toffeeettes does not taste like this. We went back to the same store on Sunday, asking for a refund. Because the rests are gifts and there is no way to be sure about the quality of those, we felt uncomfortable giving them as gifts to our family. Holly N was the only sales associate at the store. When we asked her for the refund and explained our reason, she cut me off while I was explaining to say " we don't do refunds". I told her that I read the sees candies "60 day's satisfactory guarantee" on the website and it does say I am able to return them to a store within 60 days of purchase, in which she just replied that they don't do refunds, and if I need to refund I'll have to send an email to corporate and start a whole process. I tried to ask her how long the process will take, which then she sarcastically replied something alone the lines of " well if you read our website then you should know that it's 90 days".... HOW RUDE ! I was only just trying to protect my rights as a customer. At the end, my boyfriend and I just decided to switch out the bad box + the other box of "toffee ettes" we got as gifts, hoping that maybe the quality and we were just unlucky and got a bad batch. But this definitely left such a sour taste in our mouth for getting unexpected - sarcastic and rude service. I went back home and re-read the satisfaction guarantee on the website and was unable to find the 90 day requirement or any email I need to submit a refund request to in order to. The website says " If for any reason you are unsatisfied with a See's product you purchased from us or one of our authorized sellers, we will gladly provide you with a refund or replace the candy free of charge." Holly N, you did not help us with our problem and you absolutely need to work on your customer service skills to not be so sarcastic and fake nice. You can speak in a calm tone but your attitude and how you say things needs work. We will be trying to return our purchase at another store. This is just not ok. read more

See's Candies - My receipts and return receipts - Chocolatiers & Shops Near Me - Pleasant Hill, California

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I bought a box of candy online and picked it up. They used to offer a free piece of candy but not this time. Very disappointed.

My sister and I just left this location a little disappointed that there were no Scotchmallow in the whole store. The associate was very kind and explained she had none at all, so we ended up leaving with just 1 piece of dark marzipan. What's going on sees's this had happened to me twice now. Nothing against the store or clerk just couldn't believe I left again without what I came for. read more

Just spent 300 bux on candy and wasn't even offered a free sample or complimentary bag or ANYTHING. Others around spent much less and received free samples. Should I have asked?! Horrible customer service. read more

Daughter and I had the most wonderful experience there recently in search of our favorite raspberry cream chocolates! The 3 women on staff were all friendly and welcoming. A young woman there named Anna sure does shine brightly, making our experience memorable with her cheer and kindness! read more

I am always very satisfied with Sees products and service. The confectioneers are knowledgeable about their treats and helpful.

I honestly cannot believe the ordeal I went through to get a single box of candy. This location is/was severely understaffed and the staff they did have were not trained well. Tool me 35 minutes to purchase my candy, with three people working. I have a fundraising account and no one knew how to input my account number so that I received the correct discount. I basically had to show them how to do it knowing their register. I am honestly appalled. read more

For every major holiday or occasion my Grandpa always buys my Grandma 2 lbs of dark chocolate Bordeaux's. It is her favorite candy of all time. I know what you are think that is a lot of chocolate to receive and she must share. She does not. haha Well with COVID we have been keeping my Grandpa at home but he did not want to break the tradition. So off I went to purchase the chocolate for him. The staff here is so kind and love what they do! I bet it's the sugar rush form the sweet air in the shop. Smells so good! read more

Everybody knows See's candies and their legendary chocolates and candies. If you are shopping for Christmas, Hanukkah, Valentine's Day, Easter, Mother's Day or other popular holidays, be sure to shop early as it can get crowded. Right now, during Covid they are only letting 7 people into the store at a time. It is the Christmas season right now and the line outside is pretty long. There were only 4 store clerks so busy that they would forget to let people in. They should appoint one of their store clerks to be the door monitor and keep the line flowing. Yes, they still give free samples and now during Covid they give it to you inside a little wrapper. But I noticed that because they are so busy, they aren't consistent in offering free samples, which one customer was ticked off about, you have to ask for a sample and they are happy to get you one. read more

5-stars for the quality of the candy-- nothing's better than See's! Customer service at this location leaves something to be desired. It's the first time ever I've not been offered a sample at a See's location, and the clerk was not very friendly. read more

Carmen is so helpful that I came back two days in a row!Even went in the back to get what I needed. Great customer service! Thanks!

My boyfriend mentioned to me that he had to bring a surprise gift to work for one of the nurses in his office, as part of a Halloween secret gift exchange. He was asking for help, so I suggested chocolate and wine. BevMo's Back From the Dead Red (wine) and See's Candy to the rescue! I figured I'd go to this location because the Dollar Tree is in the same plaza and has gift bags and ribbons to complete his "Boo-ing", (usually I go to the one on Contra Costa Blvd.). I stopped inside on my lunch break and was surprised how big this store is!! Bigger than the one I'm usually at and it was empty! The small storefront you see from the parking lot is very misleading. I grabbed a couple of the Halloween assortment boxes (each under $8) and then ordered a Butterscotch square for myself ($1). Those are my favorite!! Since yesterday was National Boss' Day I wanted to take a few boxes back to work as well, but one of my bosses is vegan and See's doesn't sell any chocolate that doesn't contain dairy, so unfortunately that idea didn't work. Completed my mission though and wrapped up a beautiful Halloween present anyone would be happy to receive! read more

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This is the best See's Candies store I've been to. Very clean and large interior, with extremely friendly employees! The lady greeted me as I entered and offered assistance several times. It was so refreshing to receive this phenomenal customer service. I purchased my candies and she gave me a few extra goodies! I'll only be coming to this location from now on! read more

Carmen and Robin gave us the best customer service! They ensured we were prepared for our family BBQ by ensuring all of our family members and even the kiddos were taken care of. They went above and beyond wrapping all of our individual boxes and giving lollies to the kids, all while smiling patiently. This is by far our favorite sees and we are sure to keep coming back. Thank you so much ladies for your kindness, you made our day!! :D read more

The store on Contra Costa Blvd screwed up my order I reached out to the Monument Blvd. store last minute and they filled my order within 5 minutes. Staff is so much better than the Contra Costa store. read more

I would like to give a big thumb to Gretel D. who serves at See's Candy (2380 Monument Blvd Pleasant Hill, CA) for great and exceptional service She is so professional, courteous and knowledgeable. Gretel provides service with a smile, big patient and advise, allowing to browse and select. I recommend her to all members of my family and also would love to recommend her in the future. Thanks for Excellent Service Gretel. Sincerely, E D. read more

Apparently within about a 5 mile radius there are at least two See's Candies stores and I couldn't be happier about that! See's has always been a guilty pleasure and after finding out about their second Pleasant Hill location, boyfriend and I had to check it out. Not really coming with a purpose, we popped in and realized that the girls (my nieces) could benefit from some edible Easter gifts. I nabbed some Chocolate Peanut Butter Eggs while boyfriend was far more clever capitalizing on their fudge lollipops with a few chocolate mini-bunnies. I think he later made a quasi-candy bouquet out of them. He's always trying to show me up! Just like the other store down the road, the ladies here are a sweet at the candies they peddle. I know Mary See wouldn't have it any other way when it comes to Customer Service. I will add this location to my candy stalking ways for sure! read more

The woman said "Welcome to See's when I walked in and it went downhill from there. She was abrupt, seemed put out by having to answer questions and I couldn't get a smile out of her. I was never offered a sample which is a first and decided not to ask. Just took my three pounds and left. Can't wait till the on on Contra Costa opens back up. read more

My favorite place for chocolates especially during the holidays! :) nice people and great variety and quality of treats

Stopped by minutes before closing to purchase client gifts. Kevin assisted me and he really made the chocolate shopping experience enjoyable. His customer service was the Tops! He helped me out to my car with my purchases and was overall pleasant. read more

I stopped by See's Candy in Pittsburg today and was greeted by three friendly, smiling faces, offering me a sample as I came in! I was served by Nancy who knew exactly what I was looking for and found everything I wanted. Additionally, she introduced me to a couple of new products that I just could not resist. I had to have them! What awesome customer service by Nancy, Kimberlee and Norma! And, See's has the best candy of all, no matter what kind you want! If only this store was open more often. read more

I went to 2 locations. They were both helpful clean and employees very nice. Plus I got to try a sample or two before I added to my box

The chocolate there was amazing of course! Unfortunately, the person that worked there was extremely rude and impatient. There was no line in front of me or behind me so The chocolate there was amazing of course! Unfortunately, the person that worked there was extremely rude and impatient. I was very disappointed with the service. read more