Scheduling an appointment with Karen was a smooth experience. She was quick to respond and easy to talk to. Especially with describing the issue I had. I didn't have to wait long for Jeff to come by to check out my clogged bathtub. He arrived promptly at the time we scheduled, no waiting around during a huge 8 hour window or showing up late to the designated time. Jeff was able to unclog our bathtub quickly after many failed attempts and hours to do it ourselves. I'll definitely go back to Rocky Rooter for any future drain or plumbing issue. read more

This is my go-to plumber, he's great! He diagnosed a clogged sewer output line problem we had that was re-occurring a few years ago. he ended up running a camera and saw the pipe was shattered and roots had infiltrated. The house was 8 years old at that time, and he advised me the pipe under the driveway was likely broken in construction and suggested I contact the builder. I did, and thanks to rocky rooter it was dug up and fixed for free by the builder. Saved me $10k at least! I Have been loyal to him since, and he's done great for us, at a reasonable price, on several other minor jobs too since then. Can't beat Rocky Rooter for your plumbing or pipe routing needs! read more

I can't thank Jeff at Rocky Rooter enough. During a week of neighbors scrambling to get their homes in perfect running order for Thanksgiving, my main line had a very bad plugging. Jeff's team was very responsive, gave me a same day appointment with a an hour window, and came through. Jeff is very friendly, professional, and has been in the business for my lifetime which is hard to believe because he doesn't look it. Thank you Jeff! I'm definitely calling you first when I have a plumbing issue! read more

I don't know if this even qualifies as a satisfied 'customer' but I had some rudimentary plumbing issues. On a Saturday morning, instead of coming out and charging me, Jeff spent about 15 mins on the phone with me and talked me through potential solutions that ended up being about $4 and 30 mins of work myself. He even followed up one of the issues via text after I showed him some pictures. I love that kind of integrity; I've now found my new plumber for any future needs! read more

Five stars all the way!! Found this wonderful company for my parents on Yelp as I truly feel it is the best way to do your research and get bids. They did not disappoint!! My dad (who does not have Yelp) said that Jeff was awesome. They smoothly set up an appointment and came out quickly to get the job done. He not only did it quickly but charged 1/2 as much as a National branded company they have used in the past. In my dad's words, they were "extremely courteous and efficient! 5 star service! Do not underestimate the mom & pop companies"! Thanks, Rocky Rooter!! read more

Jeff came right away to unclog a toy my son stuck down the toilet. He was super efficient and was able to get it out under five minutes. Other places wanted to come by and see the toilet first to provide a quote, but I loved how they were able to provide an upfront price on the phone and scheduled a same day service. Thank you so much for your help Jeff!! read more

I was having some low flow issues with flushing toilet and turning on the water faucet at the same time. I reached out to Jeff and he was responsive and helpful in diagnosing the problem, got the part, and scheduled service. When he arrived at my house, he noticed that I had a water softener and recommended me to check that first before he replaced anything. He didn't want to replace a part and waste my money if it wasn't the issue. I checked my softener and it turns out that it was the issue. Great to find a trustworthy, honest and helpful plumber. Highly recommend! read more

We've worked with Jeff on a few different plumbing issues over the years, and every time has been a smooth experience. His communication is always clear and timely, his work is high quality, and his pricing is very fair. Jeff and his wife have lived in Irvine for over 40 years, and it's great to support a small, local business run by longtime residents who really care about the community. We're happy to recommend him to anyone looking for reliable, honest plumbing help. read more

Jeff responds immediately and fixes the problem at the most reasonable price possible, always giving us options. He stands behind his work and is always available on short notice for emergencies. I highly recommend Jeff. read more

Terrible customer service and cancelled on service appointment (10/23) without any notice. My interaction with Rocky Rooter started on 10/14 with me filling out the Service Request Form. On 10/16 my email was returned via a Text Message, asking if my main water shut-off valve was located in unit. After answering that question, I was then told Jeff is available and has the parts for repair without any estimate or quote given nor an explanation of the work to be done. I followed up asking for some detail of work to be done at which Jeff called me to explain as well as let me know what day the repair could be done. Because I am leasing, Jeff asked if I was approved to pay for this repair/service at which I shared my email conversation with my owner showing him that everything with authorized/ok to go. I followed up asking Jeff for an pdf or some type of estimate/quote that I could send to the owner to sign, but never received one or any email for that matter. Day of service (10/23), Jeff texts me and ask to push the appointment to Noon rather than the 8-10 window setup previously. I accommodate the later time at which Jeff asks at 7:44 am if my owner can send some form of authorization/signature saying I'm ok to be her representative for this service. Replying to Jeff at 7:58am, I explain getting a signature like that would be unlikely because of my owner being on vacation. At 11:21 am, Jeff then texts me that we have to reschedule due to authorization being needed. I asked Jeff for quotes/estimates and didn't receive anything. I explained to Jeff and showed him email conversations between myself and the owner showing that this repair was approved for me to do, yet Jeff never used any of the days leading up to the service to ask for this authorization. Simply put, I was treated as a back-burner customer and had my service canceled for no reason leaving me without being able to use my shower for another day. Luckily Pristine Plumbing was able to setup an appointment for today (10/24) and got the job done without any issue. I recommend to others to find a service who will value you more than what Rocky Rooter has valued me. Jeff says this isn't his MO but in all honesty, I feel that was just said to protect his business image. If you are to look at the other 1-2 star reviews, you'll see similarities with disappointment in customer service. Save yourself the trouble! read more

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Jeff & Karen have been doing plumbing for all my OC homes for many years. Pricing is always fair, service is always prompt, and attitude is always positive. They genuinely treat people how they (presumably) want to be treated - and I couldn't be more grateful for finding Jeff & Karen nearly a decade ago. read more

Jeff from Rocky Rooter came out to replace an old garbage disposal and install a brand new one. Excellent communication and quick response (same day). You can tell Jeff is very knowledgeable and knows this trade! Highly recommend and will be sure to keep # handy for future needs. read more

Jeff came to replace my garbage disposal. Same day service. Did a great job with no mess. Was in and out in less than an hour. Super nice guy! I highly recommend Rocky Rooter. read more

Jeff has been our go-to plumber for the last eight years. Jeff has serviced us many times, for several reasons. My kid has autism, and has a habit of routinely flushing items down the toilet and clogging it. We have also had him fix/install items around the house. The things that we value about Jeff the most are: - very reasonable pricing - excellent work and work ethic - always responds promptly to texts/calls - always shows up on time - very polite and courteous read more

Very professional honest family owned!! Jeff was a class act, thank you for coming on short notice!! Francis read more

Our main line had been backing up with an increasing intensity despite multiple home treatment attempts, so we finally decided to get a professional out here. I will be the first to admit, I was originally sold on Rocky purely because of the raccoon logo, but after getting quotes from them and a few other places, we went with Rocky... Mostly because of the raccoon, but also because they were quite pleasant and their pricing was much more reasonable than the other businesses we researched for the same service. Ultimately, Rocky sent Jeff who was able to remedy the situation in less than an hour to our great relief. To celebrate, we simultaneously ran the dishwasher, washing machine, and did a few gratuitous toilet flushes, and have had no issues since. read more

I called Rocky Rooter this morning for a clogged toilet. They were very nice and came quickly. Jeff was able to fix the problem and the price was very reasonable. I would recommend this company and will be using them again. read more

I had a clog in my kitchen sink and the water is not draining down the garbage disposal unit and filled my sink half way. I contacted Rocky Rooter and Jeff was able to drop by the same day. He inspected the pipe trap and snaked the pipes beyond the bend and then everything cleared. Quick, reliable service and reasonable pricing, plus an awesome job. I'm so glad to have found my new go-to plumbing service. read more

Jeff responded immediately to my plumbing problem and he was reasonably priced. I would recommend him and use him again.

Very pleased with the service that I got from Rocky Rooter. Had a great customer service experience with Karen over the phone, and Jeff arrived earlier than i had anticipated. They were upfront and transparent with pricing (unlike most of the other plumbers that I called). And Jeff clearly explained the issue I was having, and even shared ways I can save money and easily fix things myself in the future. read more

A plumber who comes the next day, at the time estimated, and has great manners? Where has Jeff been all my adult life? We had issues with our garbage disposal and Jeff was able to fix it within ten minutes. He even took the time to teach me how to fix it myself if I should encounter issues in the future and left me with the wrench to do so complimentary. He and his wife are a great team, with his wife handling the admin side and Jeff coming out to do his magic. I appreciated his honesty when I asked him to take a look at our tub drain. He declined to charge me more for removing the clog and told me that I had all the right tools already. Jeff was courteous upon arrival and offered to wear a mask and remove his shoes immediately upon entry. I've met others who decline or roll their eyes at such simple requests, but Jeff was more than happy to oblige. I will use Rocky Rooster in the future and am more than happy to refer him to others. read more

Jeff helped us to clear our kitchen drain. He was competent and very friendly, extremely honest and capable. I would recommend for any plumbing needs. read more

Great company, great staff . We had a clogged toilet, also main line was clogged as well. We called this company and they were so courteous and fitted us in their schedule (sane day). They did a great job fixing everything and their prices were very reasonable. We highly recommend them. read more

Jeff from Rocky Rooter helped me replace a pressure regulator. He got back to me very quick after I'd contacted him. He explained everything to me clearly & how long it will take to complete the task. He also gave me an estimate which was quite fair and reasonable. Jeff was very friendly, polite & very professional. I definitely recommend him & will use them again. read more

Excellent service. I made the request through Yelp but then just ended up calling. Problem fixed within a few hours. Jeff was wonderful! Will be coming back to them again. read more

We will definitely be using Rocky Rooter again. Great communication and arrived on time.

Rocky Rooter has provided us great service for a couple of years now on multiple projects and repairs. They are very friendly, answer any questions, and provide guidance and special attention that other companies simply don't take the time to do. No matter what the job, they do great work. And also test things multiple times to make sure they work properly before leaving. I also appreciate how they give you tips and helpful advice to monitor the situation and take care of your home. Thank you! read more

I emailed in my issue (faucet replacement), and someone from the team reached out over text to discuss it. They gave me a quote (very reasonably priced) as well as helpful pointers in preparing for the appointment. Jeff arrived on time, and with a lot of professionalism. During introductions, I saw him subtly notice my bare feet; afterwards, without any request from my end, he took off his shoes before entering the house. Can we say great first impression?! Like others have said, he really is such a nice guy, even playing with my curious cat, and did the job perfectly. Kept the area nice and clean too. Definitely recommend! read more

Jeff was great to work with today. Fixed my drain quickly before we had people over!

Used Rocky Rooter twice. Once for dishwasher and once for a clogged shower. Quick, efficient service, really friendly, nice to my cats and not overpriced. Highly recommend. read more

We have used Rocky Rooter for several years now and have always been treated fairly. We have had everything from broken garbage disposals, broken pipes, clogged drains and broken toilets. Jeff Holmes, the owner is both knowledgable and reliable. He explains everything that he is going to do. He is both personable and honest to the tee. His rates are very reasonable. Also he is prompt-- usually can squeeze you in the same day or at the latest the next day. I would not hesitate to recommend Rocky Rooter to get the job done right. I give them five stars for excellence. read more

Actually found Jeff (RR) via referral from NextDoor. Over text I sent photos of the bathtub leak, and answered a few questions. He and his team were able to assess that it was most likely the faucet handle cartridges that needed to be replaced so they ordered it ahead of time before the appointment. Turns out they were RIGHT! The leak is gone and Jeff was able to confirm the wood damage for the tub frame didn't have any mold issues, which has put us at ease. Phew! Jeff was friendly, timely, and just good at his craft. I highly recommend RR for your plumbing needs! read more

Rocky Rooter - Water leaking from the left faucet handle, and also the spout. - Plumbing Near Me

100% outstanding work and service. I was asked to send pictures and text message details on what needed to be completed. This assured an accurate quote. I called four plumbers and this was the only one that asked for pictures. They were also the best quote out there. Karen communicated with me via text and phone to coordinate a time for scheduling. She worked around my schedule and Jeff, the plumber, arrived on time. Outstanding workmanship from Jeff and one heck of a nice guy! Without a doubt I will use this plumbing service for future jobs. I strongly suggest Rocky Rooter for your plumbing needs. You won't be disappointed! read more

Very poor customer service. I called in early morning, where a woman answered my call. She lazily, and disinterestedly listened to the problem I was having with my kitchen sink. She then told me 'you will get a call back soon' out of courtesy I did not call another plumber to schedule a service call, until I heard back from them. By the end of the day still no phone call, and my message was never passed on to the plumber. She basically listened to my complaint, and simply ignored me and moved on. Went with another plumber who returned my message within 20 minutes, and scheduled a same day service call read more

We had a mainline clog that we self-diagnosed after ruling out a simple toilet clog. The drain from the upper toilet was causing a backflow to our bottom floor toilet. After having someone come out and quoting us $2K in cash to fix what they determined was a broken pipe and toilet flange after they unbolted the toilet and saw a superficial spread of roots, we decided to do some more troubleshooting and seek a second opinion. It turns out that the roots were growing from outside the pipe and into a small gap in the wax ring and it was easy to remove. However, pouring water down the drain proved the clog was somewhere further the line. This is when Jeff from Rocky Rooter came out to help. Since we had the toilet unbolted and the drain exposed, Jeff was able to quickly diagnose the issue between pouring water into the toilet drain and examining and listening for running water in the mainline clean out near the garage. He agreed that it was a mainline clog. At this point he quoted us the price for the job of clearing the clog down in the mainline and we thought price was fair and work less drastic than what the previous folks wanted. Jeff proceeded to get his commercial auger and used it down the drain pipe. After about 5 minutes, he happily informed us the drain appeared to be cleared. After another 5 minutes of pouring water into the drain and going to the clean out for the mainline and confirming the water was draining, Jeff confidently told us the job was done. The issue was a mainline clog about 5ft into the drain as judged by the length of auger cable used to dispatch the clog. As the job that we presented to Jeff did not require unbolting the toilet or replacing it back at the end of the job, the price paid was reflective of this. (We installed the toilet before ourselves). We had a pleasant casual conversation as he was completing the receipt for work tendered. Jeff offered some advice for root abatement and another non-urgent plumbing issue we had. Overall I was quite pleased at Jeff's professionalism and demeanor and will look to him for an honest quote on future jobs if needed. read more

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I called Rocky Rooter based on the reviews here and trying to find a company to come out and service my kitchen sink that was backed up. Normally I am a DIY guy who fixes most things myself but my snake I have was just not long enough and I did not have the time to rent a bigger one to get it done myself. Jeff came out and not only was super nice and friendly but the service and price was just right. I have now added them to my contact incase I or a friend have issues with our plumbing. Thank you Jeff for your help! read more

I had a kitchen sink clog. I called rocky rooter and spoke to Karen. Karen is so sweet and asked me what the problem was and gave me some tips to try out to see if the clog would go away. She told me she will send Jeff my way and he would arrive in couple hours. But I'm the meantime, if anything else happens, to reach out to her. Jeff came by and just like Karen, he is nice and friendly and I could tell he just really likes to help people. He took out some pipes to see where the clog is and then took this long cable thing to get to the clog which was deeper in the pipes. I have had such a great experience with both of them and would recommend them. Prices are very fair. And they are honest people. Will be calling them again if I have any plumbing issues in the future. read more

If you need a plumber or drains cleared use Jeff He is the best, we have had him several times for various issues, he is dependable and very reasonable. Super nice guy read more

Jeff understood and fixed he issue with my bath tub quickly. He also noticed another problem, and recommended to fix it. The repair cost was very reasonable. I hope not to need their service too often :) but I will be glad to call them any time I need plumbing work in the future. read more

Very good and quick response. They are professional and fix my kitchen sink quickly. They also show me the root cause and teach me how to prevent the damage. The price is reasonable. read more