My mom bought a Ford escape not even 2 months ago and the car has a bad positive cable they have it taped up the car out of nowhere looses all connection so you have wiggle the positive cable to reconnect it does it all the time took it back to them and mechanic said make sure I shut my door all the way . What kind of bs mechanic they know what's wrong a d sold it that way . Is this a case of lemon law because I'm pursuing a lawyer in the next couple of days. Evansville indiana read more

Romaine appears to sell vehicles which have not been inspected. The vehicle they sold me had no oil change even though it displayed a sticker. There was no gas in the tank upon departure. The spot paint job that they attempted to conceal as grown into an eyesore on the hood. They didn't take the time to check the oil. They put the wrong oil in the car. They sure did accept the cash payment though and the form of a check awfully quickly. They're simply greasers indicative of the car salesperson stereotype. Their response to phone calls specific to any issues was very derelict. I actually helped to write an EEOC complaint against them for a colleague. She won the dispute. I'll never be back. read more

Sales person was a joke really didn't seem interested is selling cars funny thing was other sales person was just standing around complaining that it was slow and couldn't sell any cars but got a person right in front of you and your writhing 1000 bucks of making sale and just walked away didn't even offer to see if there was anything else on lot that might fit needs read more

I came here at 8:30 on a Thursday morning simply to get a new key made for my car. In the phone they told me 15 minutes to an hour. when I arrived they said 1-1.5 hours. I waited over 2 hours for them to finish with the car with no updates on their progress and how much longer it would be before they finish. I don't recommend any service business at Romain Buick. read more

I've bought and had service to my cars here for years! The service and staff is second to none! Trusting, honest and the best customer service around. read more

If you're looking to buy a used car I would avoid this place. They sold me a Toyota and coincidentally 2 days later the transmission failed and they refused to make it right. Sad and shameless way to conduct business. Wish I could give them less than 1 star but it won't let me read more

Let me tell ya... these folks put up with a lot outta me and smiled the entire time! I have a 2013 GMC Terrain that has some mechanical issues due to massive oil consumption problems by GM. There was a class action lawsuit and after it wass all said and done, GM paid for the $5,000+ repair. I worked with Amy in the service department and she was such an amazing person! Excellent customer service and sooooo helpful! So refreshing to have service with a smile! Thank you Romain for such a wonderful experience! #CustomerForLife! read more

I would not recommend if you're looking to purchase a used car. They went on and in about how thorough their inspection was. Within two-theee weeks of having the car we spent $1000 to get it running and now the power steering is out also. We've had the car about 8 weeks. The BMV won't let us register the car because they say Romain gave us an old title. So Romain said they would get it registered. Got the plates yesterday and the title application and it's in the wrong name. So now I have to pay more money to have it transferred. I am frustrated with the whole experience. They are not competent or trustworthy IMO at least not for purchasing a used vehicle . read more

I will never buy a car from the dealership again my wife and I got a car from Rodney filbert and had unsatisfied service since we felt like we were told that you're not important to us now that we got your money so two months later we bought a newer one from Henderson Chevy in Henderson and been happy with their after service they called to see if we were happy with the car they even found a bank that lowered our payment since we felt that we matter our third car will not be from Romain but from that money saving bridge read more

3-10-16 update: I took my vehicle back to the dealer as the bumper still did not fit properly and some paint had scratched off at the joints. Romain worked with the manufacturer and ordered a new bumper, had it painted and installed. I was very impressed with how the dealership's service department worked on my behalf to have the manufacturer replace the defective part. read more

Had a smooth out-of-state buying experience with Romain Cross Pointe Auto Park for a used vehicle. Was kept informed with many photos and information regarding the car and its condition, and all questions were promptly responded to. Was walked through the process of buying a car out of state and having it shipped, and everything was as planned. Highly recommend Brian Trask and the team at Romain Cross Pointe. read more

I recommend avoiding this dealership. Buying a used car from them was an infuriating experience. We picked this dealership because they had a couple of cars that met our exact specifications, which we found to be very difficult to find. The individuals we worked with at the dealership consistently did not understand the process and misinformed us on several key points. -We were told that by filling out our financing application, we would be able to complete the deal without having to return to the dealership. This was very important, because we traveled to Evansville to purchase this vehicle. When we started discussing details, we were informed that we wouldn't be able to get the quotes needed to complete the deal. The individual we were working with was either uninformed of the process or mislead us intentionally. -When returning to the dealership the next day, delays continued for no apparent reason. We were told we would be able to get this done very quickly in the morning, which turned out to be false. The individuals were busy dealing with other customers, even though we stayed the night just to finish the deal. -The handling of the title was a complete mess. We were told we would have to go to the BMV to complete the title transfer. The BMV was stunned by the way the title and platting was handled and told us that it was completely wrong. We finally got the details cleared up after major headaches and a couple trips to the BMV. To make matters worse, the dealership didn't even understand what they did when transferring the plate and thought we had a temporary plate. We didn't, so they continued to advise us incorrectly. This is just another case of more misinformation and confusion. I can see that Yelp suppressing negative opinions of this business. Look at the reviews that aren't recommended and you'll see many other cases of poor customer service. Don't just look at the 4 positive reviews that Yelp is showing. This is not an isolated case and it's difficult to imagine that it would be based on our experience. read more

I bought a crossover SUV from Don Kipp in 2017, one owner certified and low mileage. Figure he saved me about $1500 over a couple of similar dealer autos in the Evansville market. The buying experience could not have been quicker. In and out in under 20 minutes. Have only had to have it serviced once since and that experience was also satisfying. Thanks Don! read more

How often can you write great things about a car dealership or its salesmen? Your life will change with the honesty and forthright way that Romain deals with you as a customer. Previous experiences from other places left you feeling like you were not being told the whole truth. That will disappear when you walk into Romain. We dealt with Rodney Filbert and he was fabulous. Professional, personable and knowledgable about cars, he is the one to deal with. Give him specifics or just general info about your budget and style of car and he will be able to set you up right. All the salesmen should be like him. Another great thing bout Romain is the after-service. You get free car washes, a clean well lit waiting room with snacks while you get the car serviced and other nice perks when you buy from them. If you are looking for a car and want great customer service, this is the place. read more

Amazing experience buying our new Cadillac Escalade from Stephanie. Everyone that we made contact with treated us like family from the first time I walked in the door. I will definitely be doing all of my business with them in the future. They also have GMC which is a great combination. You can't get better service anywhere else, believe me I have tried. read more

I had a very smoothe trading of vehicles! I've bought from Romain with my previous vehicle. My salesman was awesome. He answered all of our questions and I got the deal I wanted! I would recommend Romain to everyone. read more

This dealer had me drive 3 hours and then wouldn't honor the price we discussed on the phone. It was a straight up slimy car salesman technique. So frustrating and a compete waste of Memorial Day. Avoid doing business with this company. read more

Very poor communication. Apparently, they sell so many cars that the don't need my business! We stopped to look at a particular vehicle. Since they had none in stock, they took our number to call when one came available. Well, over two months went by with no call. Then, I found a used car on their website that I was interested in. I contacted them via their site. I was contacted several times but the salesperson never did answer my question about price. He later sent me an email stating that Shane Blair would contact me. He never did. Ironically, this was same individual that was supposed to contact me the first time.! It has been a week and still nothing. read more

I cannot say enough great things about this dealership and it's employees. My husband and I bought a 2017 Buick Enclave from Doug Goth. Best car buying experience we have ever had. Very fair and helpful in every way. When I needed service Von Rogers came to my rescue. Having recently lost my husband Von went above and beyond the call of duty to get my car in and fixed up in just a couple of days, offering whatever I needed as far as a loner car etc. This dealership really cares about their customers. Everyone from all departments put the customers first. If you are looking for a new or used car, no other dealership will work as hard to find you just what you want and need. Once you buy from them the service is incredible. That is where the rubber meets the road and they will not disappoint. read more

Let me start off with saying...I LOVE MY NEW CADILLAC SRX!!! However, the experience I went through at Romain was very disappointing. The car shopping experience wasn't bad, my sales person was very nice. However, the process of purchasing the vehicle was not the greatest....the finance dept already had my paperwork all typed up before I even gave final ok for the interest rate or monthly payments. But the worst of the experience was the communication with the sales person and even the sales manager after the purchase was HORRIBLE. I had an issue with my purchase and was told they would take care of the issue and I'm going into 3 months after buying my SRX and the issues is STILL not resolved (and they knew about the issues before I even left the dealership the day I bought my car)! They would tell me they'd call me the next day, and I would never hear from them. I'd give them a few days/weeks to contact me, and not hear from them. Then I'd have to make the initial contact just to speak with them...just to hear them say the issue hasn't been resolved yet. In the end of my time at Romain, I decided to call them manager numerous times in one week (figured maybe if I called numerous times in one week...maybe they would fix the issues finally). Well I called 3 different days, left 2 messages...and never heard back. I decided to call the main line and ask to speak to him; they transfer me to his office, it rang once, then straight to voicemail. So I decided I would call from a blocked number (childish, I know...but I had to know)....and guess what....one ring and he answers!! I tell him who I was and he rushes me through the conversation and demonstrates no urgency in my concerns about the lack of communication and the time it was taking to resolve my issue. I was looking for long-term relationship with a dealership...one I could return to and buy my next vehicle. But what I got was feeling as if I was not worth their time after I handed over my money. Totally disappointing! I will never do business with them again, as well as my family/friends. read more

Romain Buick claims to build on relationships. Over the years, I have purchased more than 1 vehicle from them. Most recently, as in my last 3 vehicles, they have been rude and insulting. Each time, I purchased elsewhere, the same vehicle I was looking at there, within a few days. Last week, I realized, when I left the office and the man turned the opposite way of the exit, I wasted his time. I emailed them uder the contact us section of the website, but no one cared enough to respond. Not the way Mr. Romain did business! I must say, the Cadillac portion of the dealership is much better! Very accomodating! read more

I had the oil change in my truck done at this dealership since the day I purchased the truck and after my last oil change, I found out that they have a good, better, best system in place. Well I want the BEST every time not just sometimes. They picked up my truck at my place of employment which is nice but when it was returned by the elderly man it had a wetness on the leather seat. All I could smell was a strong smell of urine. I was not happy so I contacted the dealership and they said they would detail my truck for free. After speaking to management about the incident they acted like this never happened and tried to cover it up. If it didn't happen why are you detailing my truck for free?? I bought the truck new in 2016 for over $50,000 and I loved the service department but after buying the truck I have been treated like its always a problem to get my truck serviced and now I had some part time worker urinate in my truck and I am suppose to overlook this. This is not the first time I have had issues with the service department, over the last four years I can name 6-7 issues with getting my truck serviced. I even was given the top owners personal cell phone number because of all the issues I have had. I love GMC trucks but because of the service and now questioning my concerns over someone urinating in my truck I wont be a repeat customer. read more

We recently purchased a new vehicle from Romain Cross Pointe. We feel very fortunate that Brian Trask was our sales rep as he was very professional and knowledgeable. The entire staff made this purchase a smooth experience. read more

Make sure you get a firm quote on any service work you have done at this dealership. You are likely to get ripped off if you don't. You will be charged outrageous labor fees and more than double the list price on parts. Never again !! read more

Romain Buick had extremely poor customer service. The vehicle did not get inspected until over 48 hours after the time at which the appointment was scheduled. Also, the employee that serviced the vehicle told two people entirely different stories regarding the problem that needed fixing. The conversation the employee held with the first person was an attempt to get an extra four-hundred dollars out of the service by explaining that "this is something that has to be done now." But no less than one minute later, the employee called the second person stating "it's actually not what I thought it was, so there won't be the extra four-hundred dollar fee." There is no way that any outcome of any inspection can be revised or reversed within a 60 second time frame, and if it can, then why did it take over 48 hours to come to a conclusion the first time, and how many service hours did we pay for where no service was being done? Also, the quoted price was fifty dollars less than what they charged upon the time of payment. I definitely don't recommend Romain Buick and will never return for any kind of service. read more

Lied to me! Tried to sell me wiper blades that I just personally replaced 2 months ago. Said they were bad. I checked blades, they look new. This service department went to hell a couple a years ago. Used to be the best I've known, now they try to get every penny out of my pocket by wanting to charge for replacing wiper blades and air filters that I know don't need to be changed. read more

I brought my 2001 Buick Regal in to have recall 15757 performed. Up until the point of picking my car up I was very pleased with the service I had received. When I stopped to pick up the car the evening of 8/4/2016 at approximately 6pm I opened my hood to inspect your service departments handy work and could not be more disappointed. I first noticed the large wiring harness clip broken on the top of my motor. I thought no big deal I could have done the same thing and it is not really hurting anything; JUST SLOPPY. Then I noticed a vacuum hose directly below the clip twisted apart. Again I thought the vehicle is a 2001 I will fix it myself and never come back here. So I started the car to see if the broken vacuum hose caused any dash lights to be on or caused the engine to run rough. After starting my car and getting back underneath my hood I noticed the front top motor mount that is made of Cast Aluminum cracked where somebody obviously tightened the bolt with an impact and broke it. This is completely unacceptable by any service center not to mention a DEALERSHIP! I walked back to your shop and asked to speak with the Service Manager. The Service Manager was not there so I spoke with the General Manager about my problem. I made it very clear to him of my disappointment in their work. He handled the situation very well by telling me you will handle this and apologized. I drove almost home and then drove back to take multiple pictures of my engine bay. I noticed that around a pressure sensor beside my intake that something was broken off but clipped back with a pair of side cuts so that it was not so obvious. I don't think this will be a problem. I also noticed that there are aluminum shavings on the side of my engine from where it is obvious that an impact was used to put my car back together. I understand that impacts are great tools when working on a multitude of things BUT, any type of cast aluminum is not a good place for them. I am hoping the valve cover bolts that were installed into my aluminum head are not the source of the metal shavings. Not Good! I received a call from Customer Service at 10:51am on 8/5/2016 stating that 3 people from their fine service department have looked at my car and decided to fix the vacuum hose but there is no way that they broke the motor mount. This is frustrating.... I asked for the Service Managers number and was told he looked at it already and Customer Service would have him call me ASAP. (I was not given his number only his name Jeff Hardin) At 11:01am Customer Service called me back to tell me that this piece was already broken when the technician started working on my car but they were going to fix it because he didn't tell anybody. So what I was told is that the service technician that noticed my oil pan leaking did not think to tell anybody about the cast aluminum motor mount that when he removed the bolt he had to make sure not to drop the broken piece of aluminum so he could put it back in place?! This is completely unacceptable! I have received my car back with the vacuum hose and motor mount fixed 5 days later. read more