I generally hate buying a new or used car. All the games and hoops. This was one of the best experiences I've ever had honestly. I chatted with Doug via text and phone for a bit planning out if my trade in and purchase price for a newer Volvo matched up. They patiently worked with me all day. We came to an agreement that was really great for everything so I headed out before rush hour on a Friday. Upon arrival they had the car out and got the paperwork going with some info I sent ahead. I was in and out in about an hour and a half and it was pretty painless honestly. I really appreciate that they will make a deal with respectful communication and really make you feel supported when you arrive. I am so happy to come out to Beaverton even though I live across town. Thanks all for making it so great and getting me into what I really wanted while taking good care of the trade in Volvo. read more

My experience at Herzog-Meier had two distinct parts: thoughtful guidance on one side, classic dealership games on the other. Stephanie, the sales associate I worked with, was outstanding: prompt, professional, and transparent. I'd be happy to work with her again. Unfortunately, the management team at Herzog-Meier Volvo took a very different approach. I inquired about a Certified Pre-Owned sedan that has been on their lot for over 700 days -- that's not a typo. Also, compared to very similar models listed on Volvo's CPO site as well as valuation tools like CarEdge, this vehicle is overpriced by several thousand dollars. On October 31st, I was offered a $1,000 rebate due to being a Costco member. On November 1st, after the end-of-month push, that rebate vanished. Also on 11/1, I was suddenly offered a lower interest rate if I financed through the dealership - despite having already secured approval from my credit union (and having communicated that fact). In short, if you're looking for a dealership that still relies on outdated sales tactics, management at Herzog-Meier is the place to go! Again, Stephanie is great; the dealership, though...not so much. read more

I had such a great experience building and buying my new XC90 with Herzog-Meier Volvo! Saige was incredible to work with on everything from test drives, through to completing the custom order and the pickup process. She's very kind, no-pressure, and impressively organized. I also want to shout out Grayson, who has very deep knowledge of my vehicle (and clearly all other Volvos), and patiently walked me through all of the features in my new car before driving off the lot. I'm very impressed with the team here, and couldn't be more happy with my first Volvo! read more

Great staff; outstanding service : couldn't have been more pleased !! Will definitely use them again read more

Guy who checked me in was a bit grumpy. But the guy who checked me out was warm and friendly. Overall they were honest and fixed my car at no charge because it was a recall issue unlike the other dealership I took it to who blamed me for the problem. read more

Prices are exorbitant and communication is seriously slow and lacking. Every time I call I have to re-explain a situation and deal with a lot of confusion on their end. Bad communication between teammates it seems. And seriously, the prices.... $1,300 for a mileage service? And of course they cancelled their complementary ride service, so get ready to spend even more. read more

Daughter was purchasing a Volvo car there, and to get a better finance rate I agreed to co-sign the loan. The process took over 4 hours, after signing forms, the finance manager shredded them, then had us sign new ones, this went on for several iterations. At the 5th hour, it seemed like all was finally correct. We subsequently found out that title request was issued in my name, which took another hour on the phone to be corrected. Volvo recently issued a recall, which was sent to me instead of the owned, fortunately Volvo corporate has sentient people who could correct that error. If you are planning to buy a Volvo, do yourself a favor and go somewhere else, if daughter was not truly in love with the car we would have walked out after the first hour, as not only these people are incompetent, but also rude. read more

My xc40 electric will not charge when plugged in, so we called for service. No one answers the phone, and when they finally do, after several attempts, we are told they cannot get my car in for service for more than two weeks. So we asked about a loaner vehicle, as my car won't be usable with it not charging. "We don't have any courtesy vehicles " was the response. For a 60k+ vehicle? This is inexcusable. I will never purchase another Volvo again with the problems I have had and now this. And if I were to purchase another Volvo, it certainly wouldn't be from this dealership. read more

If you're looking for a 1st class salesperson, please request to work with Saige Le! She helped me configure and order my dream 2025 XC60 and she was there every step of the way and more. She went above and beyond to make sure I was confident in my decision and was welcoming during every interaction; in person and over text. She's extremely well versed in the knowledge of the entire Volvo line up so you can pick which one suits your needs. Saige is such an asset to Herzog Meier Volvo. I hope she's treated very very well and seen as invaluable to the company. Herzog Meier Volvo is extremely lucky to have her! read more

Herzog-Meier Volvo - 2025 XC60 Ultra - Bright Dusk - Car Dealers Near Me - Beaverton, Oregon

I had some concerns about scheduling and availability for my 2 yr service for my little badass S60 Doug and his team did a great job and resolved all of my concerns with good communication and courteous consideration I am very satisfied FYI- if you are trying to schedule a loaner and that doesn't happen, be advised there is an enterprise car rental one block away and we got a car for $36 for the day The team at Volvo service was happy to take us there and also drop off the car for us So all things considered we had a great experience Doug does dress a little weird but he's a great guy !! read more

Herzog-Meier Volvo - Car Dealers Near Me - Beaverton, Oregon

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I purchased a new Volvo from here along with an extended warranty. The team here is slow to respond if at all. I recently had some service done and was charged a fortune for work that was clearly not done. They have yet to respond to me. The most recent issue was related to a Volvo design flaw with the sun roof. My warranty did not cover this and was charged close to $2k to have it fixed. Stay away from this dealership. They lack integrity. read more

We just bought a Volvo XC60 plug in hybrid. This is our 4th new Volvo and the second one bought from HM. We dealt with Doug Galloway who is not your tipical car salesperson. We found him more of a friend who wanted to help us. We thought we would try a different SUV this time around so drove a Lexus RX350 hybrid but felt the Volvo seemed more familiar and for my wife the Lexus did not have the vusibility of the Volvo. HM gave us a very reasonable trade in on our 2009 Volvo XC70. Thanks Doug you are the best, Mark & Patricia S read more

I was treated horribly by service department associate - he was shockingly disrespectful to me. Took almost five hours for an oil change, even with an appointment! And couldn't/wouldn't update me on the status after four hours. read more

I do not often write reviews, but this interaction has been bothering me for days now. I stopped by Herzog-Meier Volvo the other day and asked if they could help with a request from Volvo to confirm a defect causing the chrome to peel off the handles on my 2019 XC90. The interaction with the service counter honestly made me not want to buy this brand again. Once the gentlemen found out the vehicle was out of warranty the interaction turned smug and unhelpful. I was given the option to pay $250 for them to inspect the handles and document it. To be clear the handles are on the exterior of the vehicle and the peeling is noticeable within 10 feet. When I attempted to reference an email from Volvo, it was insisted that it wouldn't matter.  I sincerely hope this isn't how Volvo conducts business and Ezequiel was just having a bad day, but I will not be returning to that location. read more

Michelle is awesome. She has been responsive and helpful without being overwhelming. She has spent a lot if time helping us find what we need. read more

Your two Volvo service people are outstanding. Both Ezequiel and Douglas have gone out of their way to help me. In my lifetime I have run across many Service Writers, they are unique. Treasure them !!! read more

If I could leave a 0 star review I would. We have loved our volvo and took very very very good care of it. Herzog had just the XC90 we were looking for, and it started off fine. But don't get it twisted, it starts off that way then it takes a turn. They don't remember your name when you walk in, they tell you things that don't coincide with truth. They send you the wrong paperwork, if you are remotely working on a deal. Their finance person doesn't know what file they're working on and is also VERY VERY unprofessional. Make sure of these things IF you choose to work with this dealership: 1- DOUBLE CHECK ALL PAPERWORK. Make sure your numbers are what you agreed upon 2- CLEAN YOUR LEASE RETURN/FIX ALL PROBLEMS. See a small milk stain and think....oh they could just wipe that off. NO! They will bill you. 3- MAKE SURE YOU GET A PROPER GROUNDED LEASE DOCUMENT. we did not have our car grounded until weeks after we took delivery of our new car. Even after they SOLD the car we returned, we were still dealing with fees associated with our return. 4- ONLY WORK WITH ENRIQUE. He was the only one who seemed to be willing to try and get us better service. 5- FIND ANOTHER DEALERSHIP TO WORK WITH! read more

We have been trying to purchase an EV for 9 months, but given the supply chain issues and the Ukarine War our hopes of ever owning an EV were diminshing by the day. I happen to drive buy the delearship one day and spy this gorgeous Fjord Blue C40 Recharge out front. On our next day off we decided to stop by the delarship. We were told that they had 5 that were guaranteed to the delearship, and all we had to do was put a $500 deposit down, and it would be ours within 5 weeks. Given our recent drama we were skeptical. In my years of customer service I was always told "Under promise and over deliver." This is exactly what they did as within in 3 weeks our gorgeous Fjord Blue EV had arrived. Over the summer we had been impressed with the throughness our sales rep gave us when we purchased an EV bike. At the time I commented "WOW, how come when you buy a car no one explains anything to you." To my surprise Herzog-Meier has a super patient employee named Thomas who does just this. We went on two seperate occasions and spent nearly 90 minutes with him, going over all the features of the car. He was super great! Thanks to Doug, Thomas, Kris, and the entire Herzog-Meir Team for making our EV dreams come true! read more

Herzog-Meier Volvo - Fjord Blue C40 Recharge - Car Dealers Near Me - Beaverton, Oregon

If you're looking for the best car-buying experience of your life, go see Doug Galloway! Doug made purchasing my Volvo XC90 an absolute dream. He's incredibly knowledgeable, professional, and efficient--every step of the process was smooth and stress-free. Doug truly goes above and beyond to make you feel confident and valued. His attention to detail, clear communication, and all-around amazing customer service made this the best car-buying experience I've ever had. I can't recommend him highly enough! If you're in the market for a new vehicle, Doug is the person you want to work with--hands down! read more

01/20/2023: 4.98 out of 5 SERVICE - 5.0 out of 5. I bring our XC90 T8 R-Design in for maintenance service, software updates and among other necessities. Herzog-Meier Volvo's service team always treated us right and with full transparency. Usually without problems, but when there was one, they were quick to get us back in and correct the issues. PRICE - 4.5 out of 5. This is an unfortunate one, but it comes with the territory of a luxury brand. It's pricey, but for the most part, you get what you pay for. Although pricey, Volvo does offer lifetime warranty on all of its parts. QUALITY - 5.0 out of 5. The Herzog-Meier team and service really do seem to speak for itself. Somehow there seems to be a good balance between its service and customer care. ESTABLISHMENT - 5.0 out of 5. Let's be honest, it's an auto dealership. However, Herzog-Meier Volvo seems to be always clean, bright, and comfortable enough. The bathroom is clean, there's free WiFi, snacks, water and coffee available while waiting. Overall, we are taken care of and feel appreciated as a Volvo owner each time we come here. And, we come to Herzog-Meier Volvo from Milwaukie, Oregon because of that. read more

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This dealership seems shady and dishonest. Surprising, eh. Sold a vehicle through Brandie and Doug more than two weeks ago and was told to come by the following day to collect two separate checks (a pay off on an outstanding loan, and the balance). The checks were not ready the following day and instead they elected to deal directly with the lender I had used. I still have yet to receive full payment and they refuse to pay the balance (even when the plan was to put that balance right back into a new car from them). In my more than 20 years of purchasing and selling vehicles, even working in the industry, I have NEVER had as horrible of an experience as this. read more

It took about 5 hours and it was expensive but the work that was done was excellent and they even washed and vacuumed my car. Demetrius was very helpful, offering me an umbrella if I went outside on a rainy day and said he could set up a ride to go somewhere if I wanted one. read more

Came to get my Volvo serviced at this dealership stupidly a few months ago. Writing a review now because clearly I'm still annoyed by it and because someone else I know got their Volvo serviced there recently, basic maintenance, and immediately after started having problems. I told them I didn't doubt it. It's sleazy dealership guys working the counter. I got charged for the more expensive maintenance package and it seemed apparent that not all of the things on that package were complete (little things I noticed like the windshield not being cleaned inside and out and my seatbelt not being replaced/adjusted for the recall, like they said they would do during this service... who knows about the things I couldn't physically notice, I'm sure they left out other things) When I first called and spoke to a representative to make the appointment, she told me they wouldn't see my car with the engine light on, but when I got there the guy said they can still see me and diagnose it there. Charged me $250 to check it out - rip off. And they told me, hours later, oh it's probably just the timing. It was a very "oh by the way." Went to another place a couple of weeks later and they told me I had an internal oil leak and the dealership should've addressed it during their diagnosis. Personally just felt like this place is a rip off and felt taken advantage of as a single woman. Save yourself the small, dumb chat. read more

This dealership has singlehandedly stopped me from recommending Volvos to people in Portland. The cars are great, but God help you if you need service of any kind. - Appointments for "normal" service are booked 3-5 months out, and are often longer if you want a loaner. This includes if you have a check engine light. - Their service "inspections" are a joke. I took my 2019 XC60 in for a check engine light and 40k mile service which includes an inspection. The day after picking it up, the whole hybrid system fails. So much for the inspection. - Now that I've waited 3 months for a service that caused more issues than it fixed, I now have to wait another month with an undriveable car because of how badly they are booked out. - After dropping the car off for the repairs under warranty, I'm told the repairs will take more than a month because they have to ship some parts from Sweden. And guess what, no loaner, but they'll try to find something. - 2 week later, still no loaner, despite being told over a week ago that I'm "highest on my priority to get you in one." - On top of all that, they have the gall to charge 3% to take credit cards. The square reader I can buy at Staples only charges 2.6%. This is on top of $1000+ routine services. Overall, terrible customer experience, terrible communication with me having to constantly follow up with the service department for updates, and extremely expensive. read more

I really didn't want to give this one star review because my experiences in years past have been exemplary, however, whatever changes they have instituted recently have made me realize that this dealership does not particularly care about its customers anymore. There was a time that they would answer things like texts and calls and requests for calls, when they were able, but now apparently according to "a new policy"Service advisors will not talk to you at all unless your car is already in. So any sort of strategy or questions you might have an advance has to wait until you are at their mercy. Over the course of three weeks I tried to get a hold of somebody to answer some questions I had, I left voicemails, I asked the person answering the phone to have somebody call me, and I even sent a text message to what apparently is now a defunct communication system. They tell me they are shortstaffed, but all I hear is that the dealership is unwilling to pay for additional staff to support a high-level of Customer Service. For as much as one pays for a Volvo brand, it's shameful that they have to endure this lack of Customer Service. read more

Once again, the Herzog-Meier Volvo dealership sales team disappoints me and loses a customer for life. I built a XC90 on the Volvo website and wanted to talk more about the options and what it would take to bring it home, but not immediately. I was called by the salesman "Keith", who only cared about making the sale and not about keeping the customer. Typical shiester. Once he heard I wasn't ready to pull the trigger he hung up the phone. While i'm not surprised that he would put on a shady front from the beginning, I was most surprised when I called back to talk to the head of sales that he was too busy to return my call after explaining the poor experience I had with Keith and my desire to find out more about the overseas delivery program. As disappointing as their customer service is, it actually serves as a blessing that I can now go find another Volvo dealer that would not only value their customer and needs over money, but would also value the human aspect of selling a product to a lifelong Volvo customer to create and market a positive experience to their network of friends and family. This is a truly disappointing dealership, but it is also liberating to see their true colors in action. read more

Huge shout out to Demetreus Anaya in the service department! Really appreciated the attention to detail and his helping out with a loaner so we could go to some unique shops in the area that we don't have at home. We were initially concerned about having to travel all the way from Vancouver to Beaverton, but the service we received was awesome and resulted in us booking our next service appointment for our car there. read more

shutout to Ezequiel Becerra , as service manager he had every maintenance required marked with price / critically so you can me your own financial decision of what to spend on , also reached out to the Volvo VIP extended warranty to get some modules replace, the approval and installation was over night, Highly recommended read more

Just walked into Herzog-Meier on Sunday at 5:00 pm with no appointment and no intention of buying a car. Not only did they give me a great deal, but they also called back their finance person and the detailer after they had gone home for the night, so I didn't have to come back to finalize my purchase another day! (I live 90 miles away) Outstanding Service from everyone who helped us, but especially our salesman, Doug! I couldn't be happier about the whole purchasing process but especially my brand-new 2023 Gray XC 40! read more

We bought our car at Jim Fischer, but we haven't had that much luck with the service department there. So, we switched and drive out to Beaverton and go to Herzog Volvo now. We just dropped if off for routine maintenance and we had a great experience with Demetreus. Will continue to go back for future service. read more

This a review for the service dept. Matt and the rest of the team are so friendly and responsive to my questions and any issue that arises. I appreciate that they offer a free ride to and from my house if needed. read more

Great customer service and easy of shopping for a car. Not pushy, just there to help you make the best decision about a new vehicle purchase. Stephanie was who we worked with and was amazing. Honestly would love to work with her again as she was responsive and knowledgeable. read more

Great experience- night and day compared to some of my past car purchases. Doug is an exceptional no pressure no nonsense car salesmen! It was quick, easy and we left happy with a new electric Volvo! read more

Hello, I had such a wonderful experience with my car purchase at Beaverton, Oregon Herzog-Meier Volvo. I want to personally recognize both the manager Kris Alexander and Keith Mozejko the sales agent at Herzog-Meier Volvo. From my first phone call after an email inquiry, I was impressed by the customer service. I had been test-driving and looking for my perfect vehicle when I found their dealership. After many years of dealing with the dreaded experience of car buying, I know how painful this can be and deceitful, and I just don't have the heart or patience for it right now. I went locally to Audi, Porsche, Landrover, Jaguar and was communicating with Volvo in a nearby city. I came in due to the laid back nature of the manager who was waiting for me with the cars I was looking at ready and pulled up, and a straightforward response to my trade-in value inquiry that was aligned with Kelly Blue Book. The process was painless, finance was not scary or rude, and they thought of things to help me before I could ask for them As a nurse in this crazy time, just needing a car to live here, I appreciate the respect and courtesy and the no BS way of doing business. Also, what an awesome car! I'll be back for my son's car and will bring my friends business to you as well. Thank you sincerely. read more

Herzog-Meier Volvo - Such a nice car - Car Dealers Near Me - Beaverton, Oregon

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The Herzog-Meier sales and service team are pure platinum in customer service. They are a top notch team, professional, abundantly knowledgable of their product and beyond gracious and accommodating from start to finish with car purchasing a car. This is our 4th Volvo and the Herzog Meier team always keep us returning to their dealership. Kris sales manager 5 stars ***** Shannon sales office 5 stars ***** Graham sales representative 5 stars ***** Thomas product assistance 5 stars ***** Steve business office 5 stars ***** Our gratitude to all of the above for an awesome and most professional buying experience. Thank you, Janice and David Levine read more

Herzog-Meier Volvo - 2022 Volvo S90 R - Car Dealers Near Me - Beaverton, Oregon

I highly recommend not only the 2023 XC60, but the team of Stephanie and Keith. This is my fourth Volvo, and the best experience yet purchasing one. The whole process, including test driving three new models all the way to walking out a new owner, was less than five, stress-free hours. read more

While we did not end up purchasing a vehicle with Herzog-Meier, we had an amazing sales experience at this dealership. The salesperson was easily one of the best carperson salesmen we've worked with. As those of you with small kids can understand, the practicality of any vehicle is key and he was great about lending a model to test how it fit in our garage and how the car seats would fit. We ended up with a another make, but the experience was so great, I'd definitely consider a Volvo for my next vehicle. read more

Stephanie sales manager that took care of us provided a high level customer service. She supported us all the way of decision making process and made it stressless. Stephanie created nice atmosphere and used her magic to provide best options for us. It's was a great experience. read more

my volvo with 1680 miles on it gave me a temperature warning and advised I take car in for service. I called my dealership and they said they only had service appointments available in may. ( 5 months out)... I tried the other Portland dealer and got same answer. tried Volvo service line and they said they couldn't contact the dealers for three day. I asked should I just return the car? and was told I needed to negotiate this with dealer. I asked what's the point of a warranty if it's not honored and was told they were sorry but this was all they can do. I would NOT recommend buying a Volvo at all to anyone. They have no idea what service means or the value of a good customer. read more

We just purchased a 2023 Volvo XC 60 from Herzog-Meier. The purchase was handled professionally with no pressure by Stephanie T and the car systems were explained very well by Saige L. All in all, it was a pleasant experience. read more