Richard could not have been more efficient, helpful, and wonderful to work with. He arrived on time, quickly figured out the issue, and made the entire process incredibly easy and stress-free. He was professional, knowledgeable, friendly, and went above and beyond to make sure everything was taken care of properly. Truly excellent service from start to finish. I couldn't recommend Richard more highly. 5 stars! read more

Matt was great and very professional. Replaced the wax seal on my mom's toilet with no issues.

They did not clear my drain, but instead tried to sell me another product which cost over $1900.00, with no guarantee. I had the drain cleared by another company using the same technique. I called them, they offered a refund which I never got. read more

Per the website and dispatcher I spoke with, $59 to clear a drain. I was very clear that this is a backed up toilet. When they got here it started at $250. Told me that a toilet is not considered a drain. I was very clear on what the issue was before they came out. The gentleman that came, Nate, was very good. Very respectful and knew is job. However, the company I'm never going to use again. Why would you lie like that? Ended up paying $140. Almost tripled what was initially quoted. The job took 15 minutes. read more

They could not clear my pipes, instead said I needed to hydro flush ($1900). I called another company, and they had it cleared within 5 minutes! Beware of this company! read more

I've been looking for a plumber who is honest and trustworthy, and had reasonable rates. I decided to try Rooter Hero. I had a badly clogged sink as well as an old toilet that had been leaking. Jim and Robert came to my rescue. They evaluated the situation and explained in detail what needed to be done. I knew I was in good hands and allowed them to fix everything. . They did an excellent job and I will be forever grateful. I highly recommend them as they truly care about customer service and doing quality work. Thank you! Mary A. read more

Website promises $59 for a de-clog for a drain. Worker gets to my home and says it's $329 (only the main water line is $59, not every other drain in your house). Nothing special, regular shower drain. Be careful. details: I should have listened to the Yelp reviews. Please be forewarned. I thought I had an easy job, a shower drain that was minimally blocked but wanted to have it cleared up. That maybe despite the reviews this job would be so routine and mundane that they couldn't pull a fast one on this one. wrong. They have an ad promising to unclog a drain up to 75 feet for $59. I confirmed on the phone it was a shower drain and they said no problem and confirmed the $59 charge. The technician came to the house and said this deal is ONLY for the main water line. They were going to charge $329 for unclogging! Thats the lowest price. Obviously we passes, but could've saved the time and effort of being home in the time frame if they just were honest upfront. It's a clear bait and switch to get you there and try to get you to pay 6-fold what they promised. I would caution against trusting what they say, even if you are incredibly explicit about what you need. read more

Rooter Hero - False advertising - Heating & Air Conditioning/HVAC Near Me - Los Angeles, California

1) standard toilet minor rebuild to include fill valve ,flapper & tank lever- price: $330 2) replace and install new emergency shut off valve & riser for toilet. price: $254 3) diagnosis leaky faucet- $89. applied wrench to faucet, unable to remove. no real diagnosis given, but still charged $89. would not use again read more

Tony Alas is the technician I'm writing about. Tony Alas, I understand your frustration that it was late in the day and you obviously wanted to not work anymore and be done with your day. I called at 8am, to make an appointment for 2:15pm, to have someone clear my kitchen sink. Tony Alas showed up at 4:30pm, and became frustrated that he got lost in my community. He kept ranting on how he couldn't find my unit so I went outside to greet him. When he parked I asked if he was having a bad day and his reply was not till now. he then ordered me to show him inside my home. As we were walking in I asked him to please calm down before we go inside. He then started cussing saying that he don't need this BS and that he'll take off right now. I mentioned to him that I do need his help. He then said forget it and took off Leaving us with a clogged sink. I called Rooter Hero and the girl sounded like she already knew what happened but didn't really care. She said she would send someone else, but. no one ever came. I had to call another company who will be coming tomorrow morning. Tony Alas, you should truy be ashamed of yourself. read more

Rooter Hero - Tony Alas. - Heating & Air Conditioning/HVAC Near Me - Los Angeles, California

This company was great! Called them at 7:45 am and they had a technician (Tony) at my house before 9:00am ... He was very professional and knowledgeable and fixed the problem to my satisfaction... I would definitely call them again! read more

We hired this company to unclog our sewage drain, and the experience was extremely disappointing. The individual who came out misrepresented themselves did not show his plumbers license and did not provide full disclosure about the scope of the work, the costs, or what was actually being done. Not only was the job poorly done, two days later we had experienced the same issues with the drain. The lack of communication and accountability was unacceptable. We were left with unresolved issues and no sense of responsibility from their side. I expected professional service, but instead received misleading information and subpar workmanship- along with fraudulent misrepresentation and failure to disclose information. ( See BBB Investigation results ). There so-called customer service - is in reality a third party answer service. There is NO customer service department at all. I would not recommend this company to anyone seeking reliable, honest, and skilled plumbing services. Save yourself the trouble and look elsewhere. read more

Horrible rip offs. Called to get blockage cleared, they told me $2000, I called another plumber and got the blockage cleared save yourself

First off, I appreciated that they have weekend appts at no additional cost making it very convenient. Our plumber, Tony Alas, showed up on time, in a clean uniform with a huge smile on his face. He was able to figure out our problem and helped us understand our house's plumbing. He took the time to do it right. Thank you Tony for a job well done. read more

I called Rooter Hero to unclog my clogged pipe in my laundry room after I saw an online ad for $59. After the plumber spent 10-15 minutes unsuccessfully snaking the line, he informed me that there was something hard clogging the line. He then went to inspect the pipes underneath the house and informed me that there were likely roots growing inside the pipe, which was why snaking didn't work. He recommended that I replace all the cast iron pipes with ABS pipes at a cost of $14,200.00! I asked for the photos and video but I never heard back from his company. I then called another plumber with a 4.9 star rating based on hundreds of reviews on Yelp, who quoted me $7,500.00 to replace all the pipes. I finally decided to get a 3rd opinion before replacing all the pipes and I'm so glad I did. Victor from Victor's Rooter and Plumbing snaked and cleared the line in 5-10 minutes. Victor is honest and will be my only plumber for life! read more

I would give a zero. They come with I pad, give you a verbal cost. Then the raise it. They said they did things and didn't. They refuse a receipt. SEVERELY TOOK ADVANTAGE, of my elderly husband. Charged over a thousand to clear a drain. They tried to seek him a 6000. Package. They did not clear the drain. We called a local Plummer for the drain. 10 min after he got there it was clear. Less than 100. DON'T CALL THEM THEY WILL TAKE ADVANTAGE. SHOW UP WITH AN I PAD NO TOOLS. They borrowed a tool from my husband. I cannot say anything good. We complained. Refuse to return calls 818 HORRIBLE BUSINESS! read more

Was to be a simple sewer line cleaning for slow draining. Told untrue information. Greatly inflated work and replacements needed. Found price quoted to be three times higher than later bids obtained. Their machine snake got stuck. Workers said they needed to dig and break my pipe. Then unbelievably put snake back in at broken point and it got stuck again. Dug for several days two more super big deep holes in my front yard but still stuck. They damaged/crimped my water line with shovel. Didn't come back for 4 more days. Called to ask why... no answer. Canceled/stopped them and asked for removal of machine from my property. Two diggers arrived next day, more digging done all day long, but still unable to retrieve snake. Found new contractor who came and showed Rooter Hero workers how they could have easily removed snake in less than 30 mins and helped them do so. Got two new bids to check what was actually only needed and what costs of repairing damages was going to be. Selected contractor, DeMiguel Plumbing. Owner, Cameron, was most helpful, knowledgeable, caring, and did great job replacing damaged pipes, repairs, and back filling huge holes. Rooter Hero's fault I was without use of toilets and any sinks in my house for 12 days and digging up my yard at 3 different locations. Getting detailed lists of costs for work done to repair damages and will send to Rooter Hero . Thinking court/judge would allow extra $$ for hardship they caused unnecessarily. Willing to accept just being reimbursed for damages done. They have already kept my $1,000. deposit. read more

These guys give you the runaround and waste your time. I wasted 2 days waiting around for the so called tech. I just had a simple clogged sink and needed a Plummer to snake the clean out. I called, Rooter Hero and they said someone would be out. 8 phone calls later and 3 text got no results. I finally got frustrated and cancelled. Don't fall for the Hype and coupon online. Look at all the bad reviews on Yelp , I started reading and didn't trust these guys to do anything. Find a local Plummer with good reviews and save your time and energy. They have a bunch of people to answer phones and create red tape ! They should train them to snake drains and put them in trucks to actually get some work done read more

In a nutshell, they came, acted like they were "fixing" the drain issue, took the $77 and left. 10 minutes later, we had the same problem. When I called, it took them FOREVER to come back and at that point, they were hard selling an 8-10K job. I had them leave. Called another service who came, actually fixed the drain issue, got paid and left. I will never use or recommend Rooter Hero ever again. Scammers. read more

First time around 2 or so months ago they came for a simple drain clearing. We stick with that as was the offer. They gave us 3 estimates lowest starting in the 800s for a hydrojet. Guy was courteous and informative. Today, our roommates tub which is on the other side of the house, not main line, needs some cleaning out ( likely bad hair clog) I called and quickly try to upsell their previous offers bc I'm under warranty. I stop him in the middle of rattling off the nipple expensive job offers, and decline & express that I cannot afford that at this time and would like a simple cleaning of drain, possibly a snake needed. Insists on the damn warranty. All I want to know if there are other simple cleaning methods for a drain because I can't afford the overpriced hydrojetting. Guy becomes rude and starts mansplaining with attitude. No fucking thanks. Should have known better after the three wildly over priced estimates. read more

Zero recommendation due to overcharging.Very disappointed to their service. Talked or contacted the two persons , one is the head technical channel and the other person is the operation manager that they will send the refund but still the refund doesn't reach us or mail it despite of their instruction to contact the BBB. read more

Our sewage system started backing up into our showers and tubs randomly at 8p on a Thursday. We were in a panic, and called multiple potential plumbing service providers. George Delgado and Frank the Tank were the only ones that came through and showed up. Our situation ended up being a really tricky one, with bad root incursion into old clay pipes. George recommended that we do a stint to retrofit the sewage system that would prevent us from having to dig up the entire line. He ran into multiple issues due to how old our pipes were. At every step of the way, he communicated the issue, what the new fix would be and never charged us more even though the job ended up being way harder than was initially estimated. After everything was said and done, George took the initiative to help us fix our landscaping that was disturbed during the job. He really took care of us. I cannot recommend George Delgado highly enough and will be using him and his team for future repairs and upgrades. Rooter Hero got us through a really bad situation with integrity and as much speed as possible. read more

Really good experience with this company. The technician Robby was very professional and knowledgeable regarding my clogged drain and provided a service at a reasonable cost. read more

Good company + service........ They rushed to start our late night sewer pipe repair........ BUT beware of their enthusiasm to start fast + do more work than needed + charge much more to rush + over charge for more work + charge more than what competitive costs should be. Promised video of repair was not given. PG from MDR read more

We had Rooter Hero come out to diagnose an issue with a shower not draining. They said they would need to scope the line, and, after doing so, said the only solution would be to descale and epoxy line the pipe. The quote was $15,000. We had several other plumbers come out, look at the video, and assess the issue. The opinion of every other plumber was that the scope inspection performed by Rooter Hero identified nothing beyond the p-trap, there is no non-invasive way to run a Picote through a 2" line to descale, and that even if there were, that wouldn't have fixed the problem. We had another plumber come out, and within 15 minutes he identified that the problem was that our shower and our neighbors shower (this is a townhome) were clogged before the main line. This was super simple for him. He tested whether the sinks, toilets, and other fixtures increased the water level in the clogged shower. They did not, and ever other line drained properly. As such, he knew that the problem was restricted to just the shower. The fact that Rooter Hero didn't even perform such a basic test, and attempted to get us to pay $15,000 for service, is despicable. Also note: we attempted to contact customer support, and received the usual runaround. The fist representative kicked it up to their boss, and then up another level, and then, of course, no call back or response. read more

My first time using Rooter Hero was 11/20/22 and our plumbing technician, Cory, was the best of the best. I run many short term rentals and he was so good I have contracted him specifically through the company twice more to fix issues. We got to talking on his first visit and he expressed how much he loved his job and how he left renovation work in order to do plumbing work because of how much more he enjoys it. To hear that someone enjoys their work is always reassuring when the quality of work is important. He really impressed me so much and I would recommend him and Rooter Hero to anyone. They really did save the day! 3x now! read more

DON'T USE THESE GUYS! I literally just got off the phone after calling their (310) 774-0104 number (Noon at 8/14/22). I talked to a women who hung up on me not only once, but twice. Why? Because I asked her what would be the cost of snaking two residential drains instead of one. She refused to quote me a price despite the price of snaking one drain is shown on their website. I wanted to make sure of the cost before scheduling them to drop by so I wouldn't get ripped off...which, from the response from their rep, I'm guessing they were planning to do. This is a hero??? They should be ashamed for abusing such a sacred word. read more

David Munoz did an EXCELLENT job unclogging our very badly clogged washing machine drain. He was punctual, respectful, neat and very knowledgeable. The price was very good especially with my 15% as a senior and we got a 30 day guarantee. I strongly recommend Rooter Hero and will use them again if we have any other clogs. The negative ratings on Yelp all seem to relate to very difficult problems that any other company would probably have charged just as much. I'm a Registered Professional Engineer, so I know what I'm talking about. read more

Confusing, unclear rates, up-selling for work that's not necessary. A simple fix by another plumber took care of our issue.

Very friendly and responsive service. Unfortunately poor communication between them and the technicians. Had a toilet installation scheduled and no one showed up in the time window they told me. I had to call and ask what the situation is at which point they told me that they wouldn't be coming until the next day. read more

I called Rooter Hero because my regular plumber McKinnon and Sons was not available on Sundays. I had a coupon for a drain cleaning for $77. The plumber Evan came out and tried to plunge my drain. I inquired why not just snake it. Evan stated that he wasn't allowed to snake it because the snake might go into the kitchen pipe and cause damage. (Not if you know what you are doing) He said that he would have to take my pipes under my sink apart and it would cost me almost $300. I told him thanks but no thanks. I called my regular plumber McKinnon and Sons who came out on Monday and unclogged my sink in 5 minutes. They didn't have to take anything apart. I rather wait a week for my regular plumber than deal with Rooter Hero. read more

I called just after 10am for emergency service because a broken water valve had flooded my upstairs. This horrible company assured me they would be out between 3-4pm and I would be next in line. A couple of hours later they moved it to 4-6pm. At 2:30pm, after I had turned away call backs from other plumbers, they called to say they can't make it/they're not coming. We had to turn off the main water valve so no water and we have extensive flooding. This company wasted 4.5 hours canceling on me in the end with a mere "sorry, not going to make it after all." Hero my a$$. Do not rely on this plumbing company if you have an emergency. They are the worst kind of company. I DONOT Recommend. read more

Tonight my plumbing was clog and I reached out to Rooter Hero and my technician was CJ. CJ was awesome and extremely professional, knowledgeable and helpful. CJ was able to unclog my plumbing issues. If I ever need any future plumbing assistance, I will call Rooter Hero and ask for CJ. read more

My technician Cole Colvin was excellent. He did a great repair job and got everything taken care of the same day. He even went out to get the exact parts and came back and installed them. He was very polite and professional and I was very impressed with his service. I highly recommend the company and Cole. read more

Wish I read these reviews earlier; they do give you the run around because they obviously don't have their own people but rather offer fill-in work to other firms; so, if the other firm is busy, you get stood up. It's just a big rope-a-dope. Frustrating. read more

My initial experience wasn't the best with getting my my tub faucet repair. The plumber was willing to have there be an internal leak that he only attempted to put tape around to conceal the fact that it was leaking. He informed me that there would be additional pay Because he had not anticipated that being an issue. It took me calling 3 separate occasions before speaking with a supervisor who was responsive. But after speaking with the manager Audi, she sent one of what she called her, " specialist" to handle the situation. Lorrell was professional and thorough. He cleaned up the mistakes Of the previous work from the intial plumber that was sent out. He worked diligently to make sure that the issue was repaired internally as wellex externally. He had to come out a second day to make sure that he had the correct faucet fit it for my tub. He tried 3 different faucets until he got it right whereas the initial plumber, purchase one ill fit ill fit it faucet and attempted to convince me that it would work. I wanted to make sure I had Lorrell's name because if I were ever to work with rooter hero again for plumbing, I would request that they send him out. Moving forward those are the 2 names that I would ask to speak to the manager Audi and Lorrell. read more

I've been hearing Rooter Hero ads on the radio for a while and decided to call when I had a plumbing issue. Cole arrived and did an excellent job (very complicated stuff actually). I am very happy with Cole and Rooter Hero. Will use again. Thanks Cole and Rooter Hero! read more

This is my first review ever. This company is the worst. They first scheduled me for Friday, but they never showed up. Then, they rescheduled me to Monday 12-2. They never showed up again. They rescheduled me to Monday 5pm, and again they never showed up!!!! Finally they said wait until 9pm, and I told them I will write the truth in yelp! Stay away from these people!! read more

Absolutely the best service we could have hoped for. We had a leak they found quickly and they fixed it as quickly as we could have dreamed. They sent us fantastic plumbers who had great advice. All the while all of them were nice and explained everything perfectly. This was a fantastic experience for us. In the midst of a tough situation. Thank you to the team. read more

Called to see if they can get someone out asap, due to an emergency situation at my home. Received a confirmation and was told I will be contacted with an ETA of technician, and never heard from anyone. Very disappointing. read more

That was a terrible experience!!! I called the yesterday and scheduled an early morning appointment "window" (8:30-10:30 am) for today because I had personal appointments scheduled for the afternoon. After the scheduled "window" passed, I had to call three more times to try to find out when someone would actually arrive. It was extremely disappointing and the technician arrived nearly five hours late! The technician quoted a very high price. As a result, I declined to have any work done. I called a more reliable and reasonable plumber to do this rather common clean out and repair. read more