We had a plumbing issue and were dreading the potential of getting scammed. We called Rooter Hero and they were able to come out within hours on a Sunday. Robert was timely, professional, and most importantly, HONEST. Didn't over-charge and fixed our issue. I would trust Robert and Rooter Hero again and recommend people to them! read more

Very disappointing experience. My appointment was rescheduled from the previous day, and then the time window was changed multiple times again the next day. In total, the appointment window changed 4 different times. I stayed home for two days waiting because I was repeatedly told someone was coming. The final appointment window was 12 PM-2 PM, but they still did not arrive during that time. By then it was already Saturday, and I had wasted most of my day waiting and couldn't make other plans or schedule another plumber. After all the delays, they finally showed up 4hours later and no work was performed. Poor scheduling, poor communication, and a complete waste of two day read more

Save your money!!! They wanted $589.00 to replace the GASKET under the overflow tube in a toilet tank. Either the tech had no idea what he was talking about or they were trying to scam me. Either way, I let them know exactly where they could stick it! P.S. Got an entire Toilet Repair Kit for $35 at Home Depot and replaced all parts in 45 mins! read more

Rooter Hero Plumbing & Air - Estimate to change out overflow gasket - Plumbing Near Me - Phoenix, Arizona

**READ** We did business with Rooter, and our experience was exactly as described in other reviews. Our tenants reported water backing up into the toilet and shower. Rudy came out to our house and told us the main line was backing up and that he noticed black sludge, which is not a good sign. The next step was to hydro-jet from the roof to try to clear whatever was stuck in the main line. After that, they ran a camera through the pipes to inspect their condition, which they said was poor. He then suggested replacing the main line, as well as the lines leading to the restrooms and laundry. I do agree that at some point we needed to replace our 1950s cast iron plumbing, so we decided to move forward. Jesus, the salesperson for Rooter, then took over and explained the work being done at the property. However, there was a hole made in our first restroom that was not communicated to us beforehand, as they needed access to the connecting pipes. Keep in mind, these restrooms had been newly renovated just a few years prior. When I initially spoke with Rudy, he only mentioned digging in the backyard. Again, I understand why interior access was needed, but the issue is the lack of transparency. Jesus made it seem like, "We'll dig here, fix this pipe, break this and that, and don't worry--if we need to replace the tile, it will be taken care of." Everything seemed fine until he mentioned someone named Larry, who would be inspecting the work. He made it seem like Larry was part of their company, which he is not. I later found out that Larry is from Quick Restore. He called me saying he would remove drywall to test for asbestos and water damage and that he needed to send his crew to install fans. He also mentioned that he would submit his report along with the plumbing report to our insurance. This is where things started to feel questionable. His company has poor reviews. When I asked Larry how much his services would cost, he couldn't give me a clear answer. He said he would provide the numbers later, while already planning to send his crew out the next morning. I told him, "No, you're not." We ended up submitting the claim to our insurance ourselves and handled it directly. My concern is that Larry does not work for free. If insurance doesn't cover the costs, who is he going to bill? It's not going to be Jesus or Rooter. In the end, Jesus told me that if insurance didn't cover anything, it would be a loss on Larry--but based on his company's reviews, that seems unlikely. I did go to the property and spoke with the subcontractors. They were very professional, kind, and did the work correctly. I just wanted to ensure there was no additional damage that we would be responsible for. Overall, the work itself was done properly, but the communication and transparency throughout the process were lacking. Unfortunately, we were out of state and had tenants, so the issues had to be addressed quickly. If you have the chance to get quotes from other companies, do it. That's my two cents. read more

Horrible courtesy and customer service. I contacted them at 9:10am and they were stopped to come out between 10-12 am and never came. I had to contact them about why they were late coming. See screen shot about conversation. I would never call them again or refer this company. read more

Rooter Hero Plumbing & Air - Plumbing Near Me - Phoenix, Arizona

Don't hire rooter hero plumber my new kitchen was installed incorrectly it is supposed to swivel and there is a quarter size gap with threads I called several time to sen out different plumber or give me a refund they won't read more

Very annoying couldn't take no financing kept bugging and calling me 2 to 3 times I'm real

I found Rooter Hero about a year ago in a panic...ever since I have used them they have been exceptiona. Every tech has been honest, respectful and thorough, not to mention they are very reasonable in price! I will recommend them always! read more

Very responsible, did a good job but NOT CHEAP. Xxxxxxxxxxxxxcxxxxxxxxxxxxxxx 85 characters

Unreliable. We are having a plumbing issue in our entire house. I had an appointment scheduled with another company and called Rooter Hero to see if they could come out earlier. They told me that they could get someone out quicker and that a technician would be calling me when they were on the way. Waited all day with no calls. Then late in the afternoon, later than my original appointment the dispatch called. The call disconnected so I had to call back. They told me they needed to reschedule for tomorrow... This is absolutely horrible customer service. read more

Avoid this company. We called them for the kitchen that was slow down to check what is going on and possibly snake it down. They came about 2 hours after we made the call. Rudy Gonzales came and didn't look like he wanted to work and do anything. He saw that the water is flowing/draining. He tried to put the snake down, without any effort to resolve anything, used small batery operated tool that looked like a toy and spent max 3-4 minutes to inform us that we will need a hydro jet because the snake can't remove the buildup. The service that he recommended was over $1000!!! And he clogged the sink!! It was just fine but would slow down every couple of days and since we got their coupon in the mail $54 for sample cleaning we decided to call them, BUT they just messed it up. After he left I called them 3 times and every time was different person so I needed to explain the situation over and over. They didn't do anything about that, and while on the phone I was receiving text messages if we wanted to proceed and schedule the hydro jet. What a shame! We found another company and when they came with very long and powerful snake, unclogged the drain and laughed that Rooter Hero was recommending the hydro jet. We requested the refund. Its been a 6 days since we had the service and we still didn't receive the refund of $54 that we paid to him to clog the drain Ha! Zero stars for this company. They are just trying to sell their expensive services and get the customers with their scam coupons read more

Steven came out and replaced my valve in our master bathroom. He did an amazing job, he was super professional and was in and out in 30 minutes. There was a mixup with our appointment, I thought he was coming out this afternoon and he showed up at 8am. Which was PERFECT!!! Now I have the entire day to go and do something, I love it! I would totally use them again. Last night I asked for recommendations on Nextdoor I was given Rooter Hero's a lot so I reached out and less than 24 hours later, a job well done! read more

Rooter Hero Plumbing & Air - New - Plumbing Near Me - Phoenix, Arizona

We called Rooter Hero to clear a clogged shower drain. Similar story to some of the other reviews, they "couldn't clear it", but for $1,400 they could come out with the power flush and get it done. Everything was looking good, but then they somehow went through a pipe with the snake. Now we have dirt coming up in our shower and bath tub, and we're showing in the guest bathroom. They offered to tear out our bathroom floor (tile, concrete, dirt, etc) and fix the pipe for $5,000. We of course would have to replace the tile on our own. The cost quoted was suposedly a $2,000 discount. This has been a terrible experience, and we do not feel this company has taken any resposibility for the damage they created. read more

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Our son flushed a pair of his underwear down the toilet and had us in a panic to clear our drain. We called Rooter Hero and Matthew came out to help us within 2 hours. He was very professional on the issue and stuck a camera down our line to help find it. After ensuring our lines were clear, he showed us what to do in case of future backups specific to our home. Overall, we were very happy with the service and appreciate Matthew being understanding and professional handling our issue. read more

Please do not contract with this service. They overcharge and then do not deliver what was promised. No matter how many times you call to get help from a manager or supervisor to resolve the issue, you get the same song and dance. A manager will contact you, the matter has been escalated and marked urgent but they do not call and CS is unable to connect you directly to a manager. Expect to end up in litigation if you want resolution. Service is way overpriced and way under delivered. Buyer beware. Update: If you look at Rooter Hero's response they seem to care and want to help, but call the number, straight to voice mail, no response. As we said before, buyer beware. 2nd update: given a second number actually put me in contact with one of the same CS people we soke with earlier today, same song and dance as all the other multiple calls. A manager isn't available but will contact you asap to assist you. After a week of multiple calls and email requests for a manager to assist with what should be a simple matter, no manager, not help, no resolution. One more time - buyer beware. Would suggest you contact a different company for assistance with your plumbing issues. read more

I'm completely satisfied!! I had a service entrance that was poorly installed during the construction of a house I own some 20 years ago. It was our of plumb and square and always bugged me. My next door neighbor unfortunately had his break and create a nice hole and mud puddle and caused an unplanned outage so I decided to do a preventative maintenance event and fix it before mine broke! Called around and although time was not of the essence Rooter Hero responded quickly (which if I was my neighbor would have been VERY important!). Matt Nussman was the technician and he drove buy called me (I was at the gym) and gave me a honest quote. I gave him permission to proceed and actually passed him as he went to get parts. The initial install used odd duck parts so he needed a couple of items. He got what he needed and went beyond the call and got me plumb square and SOLID. I don't have to worry about that item especially as this is a rental that my sons family is occupying. NICE work Matt and friendly as one could be. Again super fair price and I have been in construction for years but to be honest I suck at soldering pipe especially copper that has been in service and is other wise wet. Thanks again and well done. read more

Rooter Hero Plumbing & Air - AFTER - Plumbing Near Me - Phoenix, Arizona

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Carlos was able to open both slow drains, we are quite pleased. He gave us some advice and pointed out a couple of things to keep an eye on. Thanks! read more

Good service, Todd was fast and efficient. Price was expensive. Quick response and right on time.

Done right, first time. Good recommendations. Fair price. I'm just typing because Yelp requires 85 characters.

Had a shower that was not providing warm water. A competing business wanted to replace the valve behind the wall and charge 1500. Rooters plumber arrived same day and gave a further inspection. They advised that the valve assembly could be replaced without the trouble of ripping into the wall and for half the price. Repairs done same day. After the plumber left I tried the shower and discovered the water was still cold. I contacted their team and they were apologetic and immediately willing to schedule a follow up appointment. The following morning I realized that the shower valve controls were flipped, water ran perfectly, and it was user error on my part. I wanted to share my mistake because some companies will immediately dismiss your claim, but rooter did the right thing and was responsive. Will use their business again in the future. read more

STAY AWAY Similar story to others I have seen in reviews about them - They came out for a sewer clog, after briefly trying to snake the line, they said they needed to bring in a 50 thousand dollar power flush machine to clean the pipes out and it would cost $1800. Had another company out the next day and they cleared it with no problem for a normal price. Very nice and polite, but fixed nothing. Total rip off scam. read more

I called for a clogged shower drain and Luke called quickly thereafter to see if it was a good time to come take a look. He arrived 15 minutes later and had my shower unclogged fast, and for a very reasonable price. Happy with the service! read more

Terrible Company- Phoenix Rooter Hero I'm being charged for sewer pipe work that wasn't done. They made 2 appointments with me to bring their camera out and run it down the pipe to prove that the work was done. They didn't show up for either appointment and are not returning my calls. My bathroom vanity and medicine cabinet mirrored door was broken and they are refusing to pay for it. Instead, I was told that If I didn't drop the issues they were going to add more charges to my $23,000 bill. They aren't giving me my 10% senior discount. I was told that it's in my bill but it's nowhere on my invoice. I never felt so bullied and now ignored. I have called their client care departments in Phoenix and California at least 3 times a week for the last 6 weeks and nobody will call me back and now the # in California says it's no longer in service. I'm now going to file a complaint with the Arizona Registrar of Contractors. read more

Rooter Hero Plumbing & Air - Chipped side of vanity counter. - Plumbing Near Me - Phoenix, Arizona

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Allen was really professional and got the 2 jobs done with in an hour. Explained everything and got our new garbage disposal and are now able to get our dish washer installed. read more

Rooter Hero Plumbing & Air - new garbage disposal - Plumbing Near Me - Phoenix, Arizona

Rooter Hero booked my appointment same afternoon and Matthew showed up on time and had my main line fully cleared out in short order. Turned on every faucet in the house and all we heard was a raging torrent going down the pipe into the sewer system. Excellent, friendly, knowledgeable technician. Rooter Hero rocks! read more

Made an appt for them to come out and the guy no showed. I contacted the business at 9:45 to say the plumber never showed for the 9am appt and they got back with me stating the plumber was claiming to be at my house. He wasn't and there wasn't a car in front of my house either. Not sure what the tech was actually doing but after this, I didn't want him going to my house. read more

Took advantage of their $50 flushing/inspection of water heater. Noticed a small leak of water coming out after work. Contacted them to return to fix it. Told they were going to charge me again. When I asked for clarification of the charges for repairing the problem they caused, their customer "service" person hung up on me. Bait and switch company. Do not use them. read more

Daniel came in and gave us an estimate. Got here on time and was friendly. Went a different route, while I understand sometimes needing to come in and see what your getting into a phone call would have sufficed and would have saved time for both parties. Might be something to consider for the company in the future. read more

We call Rooter Heros and they came out and told us we had a leak in our water heater. They said they could fix it the same day, which was great except they went to Home Depot bought the cheapest water heater under $800 then proceeded to charge us $2500, I tried to reach them to discuss the charge and they never got back to me. I do not recommend this company or their unethical practices. read more

We recently had an install of a new AC. We had Joseph and Chad come out and conduct service on our unit. We had been hoping the 13 year old unit would make it through the coming summer. Unfortunately for us, the condition of the unit was not the best and our existing home warranty may or may not have helped us limp along. After Joseph conducted the service, Chad came and explained the options we had. After everything was presented, and after our own independent research, we decided to go with a brand new unit. The whole process from start to finish took 2 days to completely install. We appreciated the in-depth explanation and walkthrough of our options. We have a brand new unit with improvements made to the existing duct work. The guys worked around our hectic schedule and made it happen very quickly. read more

Rooter Hero Plumbing & Air - The new system - Plumbing Near Me - Phoenix, Arizona

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Had a clogged main drain and they scheduled immediately. Rudy cam out and was very courteous, communicated process & cost clearly, got the job done and left everything clean. very professional and priced fairly for top notch service! Make Rooter Hero your only call in Plumbing. A+ read more

They came out fast and the technician 9012 Daniel Ruelas was very polite and had great customer service , he unclogged my drain and did a great job. I will recommend them to my friend and family. read more

Our service was excellent. The workers were very efficient and explained the job well. They kept everything on schedule and were respectful of our time. read more

Peter did an outstanding job. He was professional and courteous. We needed to change out one toilet and he also changed the wax ring on our other toilet for no charge. Highly recommended! read more

The representative was dispatched and arrived promptly. The rep snaked from the roof for about ten minutes or so and stated he could not clear the clog and called a supervisor to assess the problem. When the supervisor arrived, they again went to the roof and took a video. The supervisor stated they would need to come back and dig to find the main line and do a clean out and wrote up an estimate of $5K, but they would kindly apply $350 charge from that day towards the service. And if this didn't work then they would go to the next step and apply the 5K to the next job.... No Thank You! I called someone else who snaked the same line, and cleared the clog! read more

I love this company! I've never experienced such quick and efficient service from a plumbing company. Safe to say you all will be my #1 go to from now on. This is all due to Manny for providing me with such a great experience. Thank you! read more

Called rooter and Rose showed up and got right to it. Had our line cleaned out and going in no time. Very friendly and professional. Highly recommend. read more

Gabriel was great! Thorough, informative, punctual, polite and clean! He kept me up dated throughout the work and was able to clear out a clogged drain! My drains are working very well now. Good stuff! read more

Super professional and knowledgeable. Alfredo Ramirez was very polite and got the job done quickly and efficiently. I definitely will use this service again Thank you so much. read more

Mario was great and very responsive. Fixed our problem and have me all of my options for a solution, very communicative, thank you!