They have a LOW drain offer so that they can sell you a drain repair. I was told my sewer line was broken 30 feet and was given a price of 5600.00 I'm so grateful I got a second opinion from free flow plumbing & rooter who said I had no issue..... be cautious folks read more

Called up rooter hero to fix a backed up toilet issue and they ran a camera and recommended a $4200 deacaling job. Had another plumber come out with a camera and the original recommendation from rooter hero was completely incorrect information and would not have even addressed the proper issue. Strand Plumbing was able to decale the proper area and did it for $800. Stay away from Rooter Hero they are just trying to take advantage of you. read more

i called Rooter Hero because my bathtub drain was clogged. the ad said $77. when the plumber came out and looked at it confirmed that the cost would be $77 and he said "you should have read the fine print - it will cost $275" !! i declined giving him the work. i called another plumber who unclogged it with a snake in less than 10 minutes and charged me $150. still a lot of money for 10 mins work but much better than Rooter Hero. i would NEVER call Rooter Hero again. ZERO STARS!! read more

I was in desperate need of a new water heater. The connections and were very old. Eddie from/and Rooter Hero really saved my butt. ​I called three other companies and none would come out on such short notice. Eddie was professional, friendly, and very knowledgeable. I felt like I was in good hands and he was able to bring the price down to a number I was comfortable spending. He worked hard and was able to replace my water heater the same day. I was taking hot showers that night. I would use Rooter Hero again and am grateful that I overheard their advertisements on the radio. Amazing experience. Thanks Eddie and Rooter Hero.​ read more

Unfortunately, I would recommend avoiding these guys. I heard their commercials on the radio and when I had a clogged sink, I figured I would give them a call for their $77 drain cleaning. When plumber went under the sink, for some reason he undid the garbage disposal and because it was old, he said it should be replaced. I had no issue using my old garbage disposal prior to his arrival, but because he moved it, it was leaking and it needed to be replaced. OK, I figured why not, it was old. Well, the plumber told me it would be $920 to replace the garbage disposal. Yes, $920 US Dollars!!! BTW, garbage disposals are $75-$100 normally and installation should be around $100-$150. After I said no, he said he couldn't unclog the clogged sink. I won't call them a total scam, but it's very shady that they offer a low price drain cleaning, and somehow a problem that did not exist before they came, now exists and costs an outrageous amount. read more

Even after I called this company, spoke to a representative who promised me to remove my number from their list, I still received another call today. This is one of those calls were your phone rings for a split second and it goes right to voicemail. Not sure what technology they're using to do this but this is very invasive and I plan on taking legal action against this company. read more

Just want to give everyone a warning based on our experience with Rooter Hero in Santa Monica on 12/20/23. Our new tenant of two weeks had a backed up toilet and called Rooter Hero based on their advertised $77 to clear a drain. The technician tells tenant they can only hydro-jet the main line, at a cost of $577. My tenant calls me and I tell technician there is a clean out just outside of the bathroom and ask why he can't snake the line from there. He tells me the same thing, they can only hydro-jet the main line which I tell him is absurd. So we called another company who came an hour later and snaked the line and cleared the clog. The supervisor left me a message saying his technician "couldn't do the work due to the rain". I responded by text saying he should try a better excuse than that. We spoke and he said it must have been a miscommunication. It was not. My tenant and I heard the same thing. I then got a call from Rooter Hero's general manager who listened to my story and offered to reimburse me for what I paid to the other company and use this as a lesson in his training session next week. I declined his reimbursement offer and said I needed to share my experience so others less knowledgeable of plumbing, and anxious for a quick resolution of their problem, would be less likely to be preyed on by companies that employ "unscrupulous business practices". As the general manager said, "treat a customer right and you have a customer for life". I fully agreed with him and responded that, when you don't, you deserve a review like this. My advice: Check Better Business Bureau written reviews (not just the rating), along with other sources, when deciding on a plumber. If you're at all uncomfortable with what they are recommending, send them away and call another company. You'll likely save yourself a lot of headaches, and money! read more

Rooter Hero are our Heroes! We had a major stoppage in our main line and needed to it to get cleaned asap. We contacted Rooter Hero and they came within the hour to come take care of the problem. Once we realized the problem was worst than we had predicted the RH guys gave us options and pricing on what needed to be done. We had to replace 25 feet of 70 year old pipes! It was a big unexpected cost but it was something that needed to be done for us to be able to use our bathrooms again! They were very professional and understanding to our situation. They offered us financing and were able to start the replacement of the main line the following day. Leo and Greg did an AMAZING job! They went above and beyond our expectations. They made sure everything was better than before it was broken. I would recommend them 110% to all my friends and neighbors! Thank you Rooter Heros! read more

We called for help with a water heater leak and they were very responsive and did a great job. Their price was very fair and their representative was not only professional but very courteous. I highly recommend their company. read more

I had a terrible experience,and urge caution to anyone considering Rooter Hero. They did send a technician,extremely quick,but that's as good as it gets. Had a backed up shower drain,and the technician could not clear it,with a snake,via the tub overflow/waste. Decided to try the clean out,on the outside of the house. Clean out was packed with 70 years of gunk,and Technician said he wouldn't touch it,and told me I needed to Hydrojet it,to clear it. Paid $475 to hydro jet the line. It worked,but shortly after,we discovered a leak "somewhere in the drain system". It was getting late,so technician said he would be back the following day,with his Supervisor to inspect the line,with a camera. Showed up 3 days later,but I had already determined where the leak was coming from. The drain at the bottom of the tub,had a hole in it,caused by the technician's poor attempt at snaking the drain. I went ahead and let them run the camera,in the drain line. Within seconds,they told me that the line was full of roots,and said that it needed to be replaced. I guess,the $475 I paid them for the Hydrojetting,wasn't enough.The drain line is above ground,so how could it be full of roots? They never offered to repair the piece that was damaged by their equipment,and said that it would cost $1500,to replace the part. I declined the repair,and sent them on their way. I had the tub drain repaired by a different Plumbing company,a couple of days later,that confirmed that there were no roots in the line. So much for a $77 drain cleaning! This was a terrible experience,that could have been avoided,had I taken the time to sift through the reviews. Lesson learned! read more

We had a sink clog that wouldn't go away, we called them at 8:30 and we're here by 9:20. Eddie showed up quickly and got the job done quickly and efficiently. And all done for a great price and great service! read more

This business is garbage they overcharge on their service and will lie through their gills just to make a extra buck off of your problems, Do yourself a favor and shop around at different businesses and compare prices before this business tries to rob you. read more

Outstanding service! They were so quick to reply to my quote and I had someone out here within a few hours! Alexander was our plumber and he wore a face mask and kept his distance. He was very informative! He was really great! I don't give out reviews often but HAD to for this company. I have to admit it's the commercial I kept seeing on TV that made me think of reaching out to this company first. I was hesitant only because I was worried it would be overpriced but they were reasonably priced! I HIGHLY recommend this company! read more

I had a leak in my drain on Dec 26th. George was the first one on site and quickly discovered that my main line was clogged. After unclogging it and doing further inspection my main line was in poor condition and needed to be felines. Throughout the whole process George spent a lot of time with me, answering all my questions and trying to help me out on certain aspects. I feel like I went to the plumbing university! In the end my problem was fixed, George was so dedicated he was still working in the house on Dec31st at 8pm! If that's not a great plumber, I don't know what is! read more

My recent encounter with Rooter Hero Plumbing was a complete nightmare. Their prices were shockingly high, taking advantage of the urgency of the clogged drain of my tenant. When he tired the hydrojet it didn't work even though they assured me it would, so I said I don't pay for unfinished work and the man got in my face and started yelling at me and threatened to put a lien on my house. I had to de-escalate him and reminded him to act professionally. Eventually, the drain was opened, but the unprofessionalism, intimidation, and exorbitant charges make Rooter Hero Plumbing a service to avoid. It was a distressing experience that left me questioning the ethics and professionalism of this so-called "heroic" plumbing service. Don't do it, go elsewhere. read more

I just had the best experience working with Eddie Antillon from Rooter Hero Plumbing. I am 9 months pregnant with my due date in 2 days. What we thought was a simple clogged pipe ended up being a major plumbing issue that Eddie and his supervisor Miguel were able to find, assess and give recommendations on next steps. Eddie is personable, knowledgeable and truly took the time to make sure my family and I understood what the issue was. He worked diligently to ensure we had a functional solution each day, even though the job took 3 days to resolve because of how massive the job ended up becoming. Through his long work days, Eddie remained super friendly and talked us through every step. He even helped walk me through the financing options as a result of the major repair they had to do. His supervisor Miguel was also incredibly detailed, friendly and knowledgeable. I would recommend Rooter Hero and Eddie specifically in a heart beat! They were prompt, trustworthy and reliable. Thank you for the peace of mind guys!! read more

Terrible customer service. Called for water heater help. I was told someone would come between 4-6pm and they showed up at 8pm. They came in, sparked the water heater, said it would work in 30 mins...and it didn't. They came back out TWO DAYS later, the technician (who was extremely rude) took another look for 2 mins, said it would cost $4000 to replace the water heater and walked away. Never calling these guys again. read more

I should've read all the 1-star reviews here before I called rooter zero! But no...my cheap, gullible ass listened to the radio and heard $77 and called them first about a clogged tub drain. Tech comes and starts the cable. He shows me just a tiny wad of hair he snaked out and says he can't get the whole thing out unless I replace the whole drain system in the crawl space that would cost almost $2000. I realize now that he was actually using a kinked snake and that was part of his act! He offered to do the job on the side for a lower fee. I ended up paying the $77 for nothing and then my dad called another plumber he knew who snaked out all the hair with no problem for $100! And he doesn't even call himself a hero... We were pretty pissed about the attempted scam. I'd like to take that snake and shove it up that tech's (_!_) read more

Jamie came out today to help us with a sink that wouldn't drain. He was fast and very helpful! He arrived on time and did exactly what I needed. He was nice and I felt comfortable with him in our home. I would definitely recommend. Thank you! read more

Problem - I had a backed up sewer line at one of the worst moments I can have a backed up a sewer. My daughters birthday on a Friday between 2-4pm. Not sure the time. Well I contacted Rooter Hero and I'm glad I did. Technician - Leo was my hero for that weekend. He came out charged me $77 through a clean out and even told me there is no additional charge for coming out on the weekend which is a huge plus. He offered me a free camera inspection which he came out with his supervisor. Offered me several options to repair or maintain the line. I didn't choose either but at least they gave me good advise on how to properly maintain my line so I won't have any huge expenses in the future. Overeall - I will definitely contact this company for any future projects. Now that I know I have a huge problem with my sewer I will be setting money aside to make sure it doesn't turn into a huge burden. Thank you guys.... read more

Had them out to clear a simple drain for their $77 special. They tried to up sell me to $12,000 (10k with discounts) in repairs . Had a second plumber out to bid and he cleared the clog and quoted $2700 as preventative not urgent for the same work they said was needed to fix my problem. They are nice and knowledgeable but they will take your money if you don't watch out. read more

Very disappointed with Rooter Hero's complete lack of professionalism. Things started off well and quickly went downhill. They came out and looked at my pipes and gave a verbal estimate for repairs. I spent the next four weeks calling them everyday trying to get them to send me the estimate in writing before hiring and was repeatedly ignored. Dispatch was usually nice on the phone but there's an obvious disconnect with technicians. Despite telling dispatch that I was ready to hire Rooter Hero ASAP, I just need the estimate in writing, weeks went by with no response. At one point dispatch flat out told me "maybe these guys just aren't right for the job." To make matters worse, when the estimate of the job was finally sent to me weeks later, it was not only incomplete but also $2000 more than I was told at the start. I asked for the cost of the omitted work and was told they would send them ASAP. I never received them. Over a month later and 20+ phone calls, I'm finding someone else for the job and would advise anyone else to do the same. read more

Thank you so much for the great service! It was super easy to get an appointment. They came out gave me a quote and fix the problem immediately. They are very professional and friendly! They will get your job done right!! read more

They were fast and efficient, it was a simple clog that he was able to clean out. I was very happy

On September 16, 2018, I called Rooter Hero because my stall shower, bathtub, and toilet were all backed up in the only bathroom In my house. Within 30 minutes, Frank (Rooter Hero Technician) was at my door. (Great response time.) The plan was to clear the clog with the "jetter" and then scope the drain with a camera to check the condition of the pipes. The cost for these two procedures was $230. (From this point on, things did not go as I expected.) Within minutes, my drains were cleared with the "jetter" and it was music to my ears. Then the camera was guided through the pipes revealing numerous cracks, broken seals, and bottomless pipes that needed to be repaired. Since a "permaliner" would need to be installed as part of the repair, the cost jumped to about $15K. The following day, Robert (Field Supervisor), brought me a copy of the "Home Improvement Contract" and told me I WAS approved for the $15K to fix the pipes. He seemed to be very anxious to get the job started, but I wanted a day to think things through and consult with my contractor in regards to the schedule for the other work being done. Frank and a small crew started the job on September 19th and completed it on September 21st. A couple days later, Frank told me I was NOT approved for the $15K and that I should call the finance company to find out why. (NOTE: The job has already been completed at this time.) According to the representative at the finance company, I was never approved for $15K. I was only approved for $3500 which was my available balance in my home improvement account at the same company. The following day, Robert finally showed up to tell me what Frank had already told me. There was no mention of Robert misleading me about being approved for the $15K, when I wasn't. (Now what?) He also told me he spoke to the financial department at Rooter Hero and they would be contacting me for more information. (Why wasn't this route taken in the first place?) Then the conversation took a turn. Still on my front porch with one foot in my doorway, Robert began asking me some personal questions that had nothing to do with plumbing. His questions were unprofessional and unsolicited which made me feel uncomfortable and concerned for my safety. With perfect timing, William from Plumbing Financial called to get some information from me to secure a loan for the $15K. I explained to William that I was having other work done on my house and wanted to keep the plumbing separate from the home improvements. I also told him I did not want the $3500 from the other company used for the plumbing. William understood. Unfortunately, Robert took it upon himself to use that $3500 for part of my plumbing bill without my permission. (Why was he allowed to do this? It wasn't his to use.) In the meantime, William found another company to finance the remaining $12K. But, now my plumbing bill was split between two different financial companies, which I did not want. And I no longer had the $3500 to put towards the home improvements I had going. I am not pleased with any of this. Besides all of that... 1). There's a statement on the bottom of their "Home Improvement Contract" stating I would receive a copy of the contract with signatures, before the job begins. I did not receive a copy with signatures before or after the job. 2). I have not received a copy of the video from the camera shoot as promised by Frank and Robert. 3). When they replaced the wax seal underneath the toilet, they did not shorten the bolts at the base so I could hide them with the caps. (I don't have the tools or the know how to do this.) 4). After repeated requests to Frank, I still have not received my itemized invoice for the job that was done over a month ago. (NOTE: I did not want to contact Robert for obvious reasons stated above.) Yelp! may or may not be the place for this particular review, but I needed people to notice. read more

This is probably the worst service in plumbing. If you're thinking of calling, don't. My mother called yesterday to get help on our clogged bathroom. The guy who attended us was nice. However, the service is poor. The job done with no results cost us $300. The guy told my parents they had two options: one cost $1200 and the other cost $2900. All for the problem to be resolved. My parents called another plumber to do the job for only $185. Job well done! This company says, "Satisfaction is warranty." FALSE. read more

George came and helped me with the facet leaks even tho I canceled the appointment . What a wonderful kind soul!!! I appreciate the service !!! Thanks George! read more

I wanted to give this 5 star review for Raphael specifically. We had Rooter Hero re-pipe our entire house but the original crew did a very very sloppy job. They were difficult to communicate with and there were many issues on top of them not completing their job as promised. Although it took 6 months for Rooter Hero to finally have someone come out and fix the issues we had, they finally sent us Raphael who is a supervisor. I told him the issues we had and he fixed everything!! He was very prompt on time and was very considerate of our situation. Thank you Raphael! read more

A couple of weeks ago, I had guests arrive on a Sunday evening from Portland for a 2 week visit. All was well until they wanted to take showers and the water didn't go down quickly. We quickly realized there would be worse things happening if we didn't get a plumber out but what plumber wants to work on a Sunday night. I was lucky. When I called, Rooter Hero sent out Evan who showed up within an hour of my call, was pleasant and went to work. He was efficient, made sure I understood what he was doing, made some suggestions for the future and cleaned up the area before he left. The company did what it promised, Evan was great and my guests enjoyed the 2 weeks they spent at my home. If it wasn't for Evan, this visit would likely have turned into a nightmare - Thanks to Evan and the company! read more

Called on afternoon Friday to fix my kitchen sink that would not drain. I was told a plumber would come to my house 4-6 PM Saturday. Had to call numerous times when no one showed up. Their office gal (Miss L) kept repeating they would TRY to get someone to me. She could guarantee nothing. I was not happy that they had 24 hours to get someone - trying was not good enough. Finally, after numerous calls, plumber J came about 7:30 PM. It was cold and dark outside. J quickly came in the house, saw the sitting water in the sink and went out to check an outside pipe. Said he could not fix it. But, he would call his supervisor R who came 40 minutes later. R looked under the house and said they could fix the problem. They both went to R's truck. 30 minutes later they presented a bill for $3,629.74 which they discounted by 20% (due to the inconvenience) to a final $2,903. Claimed they need to excavate pipe under house. I said the price was sufficiently high that I would have to get a second opinion Sunday morning, I called Thrifty Rooter who came as promised at 10 AM. Carefully checked under the sink and saw a rotted pipe. Put snake down drain and got out some roots. They put in a new pipe under the sink, finished "snaking" and I was done - $290 later, including a Sunday surcharge. 90% less than Rooter Hero. Feel Rooter Hero tried to take advantage of me as a senior citizen who knows nothing about plumbing. I would never ever recommend them, Unprofessional in so many ways. read more

I honestly don't know where to begin. My plumbing went out and long story short, was desperate to get someone out to fix it. I sent out a request through Yelp asking for quotes. Hero responded immediately and came out within a couple of hours. The service Tech Leo, was so polite and a pleasure to work with and did a great job of explaining everything he needed to do in the first visit. He needed to come back the next day to scope the pipes and committed to be back in the morning and kept that commitment. They came and scoped the pipes. He brought his manager Isreal with him who is also as polite and a pleasure to work with. It turned out that we had some major issues that were extensive and costly but Leo and Isreal worked it out so that we could have working toilets while the spent the better part of two days fixing the problem. On top of all of the wonderful experiences, the company will text you when your service tech is on the way in addition to emailing you. Communication - A+ Reliability - A+ Quality of work - A+ Customer service - A+ Arrival and Service Time - A+ I will be considering Rooter Hero Plumbing my go to plumbing company although they did such a good job I may never need them again! read more

These people are scammers. Their main goal is for you to agree with them that you need a new sewer system installed in your property worth $$$$$. They may unclog your drain but still they want you to tell them to install a new sewer system after they brain washed you about it. STAY AWAY FROM THESE PEOPLE. read more

We are extremely happy with the customer service the company provided. Leo was efficient and professional during his assessment of the situation. Roberto, the supervisor, was open, genuine , and honest with the assessment of our home. We have an older home and our pipes are not functioning as they should be. Roberto educated us about the how the deterioration of the pipes can impact us in the future. He was compassionate and understanding. As a working family hear the truth was refreshing . He did not pressure us about going on to the next phase. When I told him I needed to get two other quotes he was professional and shared what to look for when comparing companies and their skills. read more

Less plumber firm, more of a sales outfit. Did not clear a clogged piper, came out to sell of a solution I didn't need for $6,000 plus, and charged me as if they actually did fix the problem. Earlier this month, the tenant in a rental had a clogged drain so he called Rooter Hero, a major possible disaster for me. Rooter Hero did not clear the clog and claimed they ran a camera into the line, then came to me with the following: they determined the sewer line was clogged by tree roots, but did not bother to inform me that determination was based on guesswork, that they really couldn't see a break, but estimated it had happened because they couldn't clear it. I turned down their offer of fixing the problem at $6thousand plus and called a competent rooter guy, who came out the next day and promptly cleared the line. When the Rooter Hero salesman/plumber came by my house, he brought the tenant, a very big guy, with him, who stood there with arms crossed, as if to say, are you going to fix the problem right away? At past 5 p.m., the plumber/salesman told me they could jackhammer only until 7, so if I wanted it fixed today, I'd have to sign a work order right away. He went to his truck to get a card, his mistake. The tenant went back to the house, so I took the time to check out Rooter Hero on Yelp and found something strange. Every one star rating was followed by a five star, as if someone was countering each bad review with a good one, packing the reviews, so to speak. And old reviews were good, but they got worse as time went by. I mentioned that to the Rooter Hero salesman/plumber, and he mumbled, those must be old reviews. Just the opposite. Old reviews were good, recent ones were bad, mixed of course with good ones. I then concluded I was being sold something I might not need for a very high price. Here's how the sales deal worked. The salesman, whoops, I mean plumber started out with a typical sales technique. The first thing he said is "we'll give you a ten percent senior discount," designed to make me think he was helping me. Then he gave me the price. At no time did he say the expensive jack hammering and replacement of a sewer pipe was based not on a factual determination, only on assumption. In this case, the only facts were Rooter Hero could not or wanted not to clear the line, after all that wouldn't mean a $6,000 payment. On the next day's visit from Quick Rooter, which did clear the line, I found out this assumption about a broken sewer pipe is a common plumber practice. But to leave out that key fact when describing the problem to me, demonstrated the plumber/salesman was interested in a sale, not in helping me. I later learned that this employee got a commission for the sale, something he didn't tell me. The owner of Rooter Hero told me it was "an incentive," but refused to tell me how much. By now, I was suspicious, so I asked if they could allow me to make payments just to evaluate his reaction. The employee/salesman said, "that's not the way it works." The COO, John Bergeron later told me they do have payment plans. The plumber/salesman advised me to take out a second loan on my property to pay them. Bergeron seemed aghast at that advice when I complained his employee took on the role of financial adviser, certainly not his job. All of this was presented by the plumber/salesman through reading a hand held screen, he never showed me the problem because he couldn't. You can't show an assumption. He left no paper, other than a card, which had no address on it. Had to ask him to fill that in. He said he'd email me the proposal as I sent him away. Never did. Rooter Hero should have cleared the line, they should not have charged me for not doing so and certainly not turn the call into a sales pitch for unnecessary work at a sky high price. And they should've refunded the $160 they charged me for setting me up to charge $6gs plus. They promised a refund on several occasions, a worker in the Lakewood office and Bergeron, who said the refund had already been sent, but not received by me over a week later. Quick Rooter told me if they had to do the same job, it was cost at least $2 thousand less. Oh yeah, the owner John A, has his cell # on the card inviting calls from any customers. I called, he referred me to Bergeron, then I noticed he changed his policy, currently asking for texts instead of picking up which he did for me. He even called me back to make sure I was for real after I first called him. Coincidence? as that change happened after I began calling. Rooter Hero runs ads on KFI radio. I've been told not to use any services that advertise on KFI. Now I can see why. Do not trust Rooter Hero. They evidently pay their employees to turn mundane jobs into big ones. read more

To Hero/Plumber: DONALD HENRY THANK YOU! What a great experience!! Had our drained unclogged without any hassle in no time IN THE RAIN!!! So appreciated!! We had kind of made it easy by pulling out the washer and pulling off some of the piping to access the clog better but he returned all pipes and washer back to normal and working order. Thanks again Donald. read more

Called to get service for a backed up main line about 5:30pm. The coupon on line said service was good until 7:00pm so when technician arrived at 6:15pm figured I was good. I showed them the clean out and explained that it happed about 5 years before and this is the area that needs to be "snaked". You could see the leak and smell the sewage. The technician said he couldn't snake that are because it was "dangerous" and would need help. He proceeded to other side of the house and started snaking. About 10 minutes in explained that the coupon was only good until 5:00pm, but because he forgot to tell me, would horror the $77 price. After about 20 minutes there was no change and drains were still clogged. He told me he couldn't fix it that night, but could come back the next day with a help and would be $385. His dispatch was going to call me to make arrangements. Basically left me with no way of showering or flushing the toilet until the next day. Obviously that wasn't going to work, so called another plumber, (someone I never heard of), and was out that night and fixed the situation. A single person with after hour charges was $180 and was able to shower that night. I hear this guys commercial almost everyday on the radio, and not only was the technician inexperienced, but had didn't really care that we were unable to use the bathroom until it was repaired. Also never received a call from the dispatch, so not sure where the customer service for Rooter-Hero was? Anyway, not a good experience and will be the last time I use a "big box" company I hear on KFI. read more

Giovanni was amazing he recognized how to fix the toilet within 4 minutes and he was able to snake it out in under 10 minutes This company really cares about us clients and I am loyal for life!! Also they are not greedy but please show the plumbers some love with a tip read more

Rooter Hero Plumbing contacted me quickly after my request and scheduled an appointment same day between 3-5 PM. Their associate, Blas G, called me and specified at what time he can reach our home and was on time. He inspected the problem, explained the issue and cost of different solutions. After our decision, he got to work and fixed it swiftly and easily. All in all its a good experince from start to end. read more

This was the first time I used Roto Hero. Rodolfo A. came out to unclog my drain. He was GREAT - fast and friendly. You need to call this company. Rodolfo saved the day!!!!!!!!!!!!!!!!!!!! read more

Wow. I am SO impressed and yes, I was startled and a bit apprehensive after reading (mostly) five star reviews with the odd one star review thrown in. I can't understand how the reviews are not all 5 stars. It's not often that you schedule an appointment (understanding there may be some delay if the repair person is running behind) and open your door to a friendly, professional, courteous person, who has exactly what is needed for the job. And ... hold on to your hat - there is no upselling, there is no but we need to tear all your pipes apart. Seriously, this was so much more positive than I could have imagined. The quoted price for a drain was simply provided, and a guarantee. The work was done so that there was no mess, and of course I did expect somewhat of a mess - a clogged kitchen sink issue involves water and mess, NO MESS!!!! 77.00 and thank you. What is that Kanye song ... "not saying you're a golddigger" so ... to paraphrase a bit - "not saying those one-star reviews are fake" but know that my eyes are rolling. Companies are fairly consistent, and my experience is the same as many others who left happy five star reviews. Happy. read more