They won't give you an estimate unless you sign a contract with them. Prices are twice as expensive as the other company's around.

I needed my dryer valve replaced. They came out and replaced the same day. They also checked the valves in my bathrooms and kitchen at no charge. They found a few that were starting to leak and replaced them. Giovani and Miguel were so nice and helpful! read more

Evan showed up around an hour after I requested help for my slow draining kitchen sink. He got right to work and was finished in 15 minutes. He was polite, professional, clean, and got the job done in record time. The price was fair. I will definitely call them again for any future plumbing needs. -Kris read more

I had a couple of leak issues with my new home and home warranty didn't have anyone in their network that could work on PEX systems. I needed a re-piping job with my laundry pipes as well as a leaky PEX system. This was the first plumber that came over to take a look at my place. I thought it was a good fit and we were on the same page. I even asked if he could take a look at my hot water issue for my kitchen faucet and bathroom faucet they let me know they would help take a look and clean it. They determined that the issues were that I needed to get new faucets and that would be a separate charge. They said they would send me an estimate and never did. But again, they were overcharging in the first place. They estimated the whole job for $2,200. I thought that was a large chunk of change. Little did I know that when I got multiple plumber estimates, this was the most expensive. I did however choose to go with this service as I "felt" they would take care of me. I thought, you get what you pay for. I was wrong. While, yes, they did fix my plumbing issues. There was a pipe that they didn't see behind my laundry and they asked me if I wanted a new estimate to replace that pipe. I let them know that I would have to go through home warranty again to get that approved and so the plumber let it slide and didn't charge me. While knowing that everyone else charged a LOT less than this place, I couldn't help but feel like Rooter Hero got a little too greedy trying to take advantage of me and trying to overcharge for their service. They also estimated I needed new faucets for my bathroom and kitchen sink. When I went to another plumber at another company, he immediately fixed my bathroom faucet issue. It wasn't the faucet, it was the pipe underneath the sink, he just flushed it out and made it work immediately and DIDN'T CHARGE ME. The kitchen faucet wasn't the issue either it was the line underneath that connected to the dishwasher and needed two angle stops. The fact that these plumbers couldn't even catch that. Not worth the money. They did do a good job under my sink and with my laundry which I am extremely grateful for. However, another plumber quoted the same job for only $375 and he also fixed my hot water issues immediately. There are better, less services elsewhere. It's bad business to overcharge and be greedy. I thought Rooter Hero would take care of me but they need to work on the customer service and being less greedy. I will unfortunately not be using them ever again due to the bad experience I recieved. read more

We had a kitchen sink drain that had backed up. I did an internet search for plumbers in the area and ended up clicking on Yelp. I picked Camco as it had 4 1/2 stars. The next thing I knew I had 10 plumbers contacting me by text and phone. Not really what I wanted. Camco sent a text saying they would reach out but NEVER did. I went with Rooter Hero because they picked up the phone and got someone to my house the same day at a reasonable price. The job was done quickly and cleanly. read more

Thank you, Favian, for your quick, professional, and friendly service, regarding my plumbing issue. I can feel confident returning to, "Rooter Hero Plumbing and Air", and recommending you to my friends, family, and followers. Especially, if your team of technicians, is like you. Thanks again! read more

Wishing I could give no stars. Broken appointments, rude office personnel, and inexperienced apprentices working journeyman jobs. Totally upselling the shit out of jobs. "Hey lady, you need a liner!" They're all about the Benjamins, baby! read more

Horrible service, expensive. Billed for additional labor that is included with a part installation. Allowed opportunity to correct improper repairs, left our home with very lower water pressure, failed to correct. Had to hire another plumber who corrected their mistakes. Do yourself a favor and look elsewhere for competent plumbing repairs. read more

I had such a clogged toilet. There was no way I was going to wait to have it fixed and I refuse to use Draino, which is so bad for your drains. I called Rooter Hero, they were here the same day, it was unclogged right then and on their way they went. They were clean, kept proper spacing, has masks and I think the cost was about 80$. I like this company very much and will use them again. At some point all the back house plumbing will have to be done. Now, I know who will be doing it. read more

Needed a bathroom faucet replaced, I called them and they were quick to respond, had a plumber out in 2hrs for an estimate, he was on time and friendly but his quote was ridiculously high! $600 to replace the faucet, very simple and straight forward, couldn't tell me how long it would take to complete and the faucet they wanted to install was the cheapest ugliest faucet you could get, I asked what if I supplied my own, price went down to $500. Thankfully my husband gave it a try and had it replaced in less than 30min. This co wanted to charge me $600 for an ugly faucet and 30min of work. What a rip-off. read more

when our bathroom sink was not draining properly. we contacted Rooter Hero to come and free our drain, they quickly assigned a serviceman to come out and fix our drain. Jose arrived within 30 minutes and went straight to work. thank you Rooter Hero for your fast response and professional job. we will recommend your service to our friends and family read more

Ric Drury from the Simi Valley location came to fix my garage disposal and a broken trap assembly; he was the nicest repairman I have EVER had and I am 77 years old. read more

We have been told someone would be here since yesterday, and yet we are still waiting. They said they called yesterday to come out, but they didn't. We even checked our phone records for missed calls. We then were told there would be someone here by 12:00 today, it's now 2:30. Don't use Rooter Hero. They are not reliable, but maybe that is why they are so cheap. read more

A minority Female own local nail shop in Pasadena had water flood from floor sink, trying to fix and remedy the situation immediately and got hold of a technician from rooter hero. It's sad I have to give 1 star out of 5 as a business owner, how upset I am can not describe 1000's of their 1 star review and I feel obligated to share my recent experience with rooter hero with yelp community, and hoping that I am the last victim to go thought this, and should never let this happen to any desperate small business owner nor to any female who doesn't have plumbing knowledge. A technician who came out first suggested that I run water leak detection and that I should also have a restoration company to come out so that they can start cleaning up the place so the business that has been destroyed from the water ( the whole vinyl floor was wet and needed to be ripped off, dried ) can start operate soon. One of the restoration company I called and found from yelp was able to come out pretty quick but the technician from rooter hero refused to work with them and explained to me that he has a protocol and he has a specific restoration company that he is only comfortable working with.( later I found out that the plumber gets very high Referal fee) While waiting for the crews from restoration company come out, he said the water detection will cost $950 and he suggested that I run hydrojet for all faucets (I had 6 faucets for pedicure bowl) which will cost me additional $1600 to clean up the pipe. I was desperate and fix the immediate situation with water, I agreed to sign and he quickly handed me his IPad with no explanation rather than that is for agreeing with service fee, nothing was left for me to read or explained, and I signed. At first I refused to do hydrojet, and He told me that he can provide me a discount and asked me how much I was willing to pay for the hydrojet service. I explained to him that my recent hydrojet service I received for other location costed me $120 and agreed to pay $350 to run hydrojet. The whole cleanup was moving forward with the restoration company and the plumber from rooter hero came back and was trying to clean up the pipe. The plumber came back to me and asked me that I might have an issue with my drain pipe under concrete, he doesn't know where the blockage is coming from and that his jet wouldn't pass certain point. He suggests me to run an inspection camera to find out where the source of water flood. I asked him what the cost will be, and he said it will be $5800 for jackhammering the concrete and that the cost doesn't include fixing the pipe. I was shocked to hear how expensive it was,and he started explaining to me that it will not be part of my expense but the insurance company or the landlord should cover it because none of it was my fault. I was very desperate, felt like my time and effort had been vested, desperately wanting to restore, remedy situation as fast as I can. He elaborately explained to me that insurance or the property manager must cover this expenses because none of it should be my fault, it's an accident and the pipe most likely at fault is underground, drain pipe, structural issue. I called the property management company, he explained the situation to the property manager, but the property manager quickly told him she will not do anything but if the fault is found in landlord's responsibility, then she will send her vendor to investigate. He insisted that I move forward with the service knowing how desperate I was, but I explained to him I would like to get a second opinion. That day, He ended up accidentally leaving the sink faucet open after his attempt to hydrojet which caused further water damage. Not only he couldn't complete the service but also the sink faucet pipe left unhook, the water ended up coming out, and extended an extra day of the dehumidification process. After trying to get different quotes for the pipe inspection, I found out at no cost Jack hammering was not even necessary because there were multiple access points they could run camera without jackhammering the concrete floor and those access points were clearly visible from the floor sink there was water flood where he was attempting to administer hydro jetting. After-all, my total expenses were $1300 with no pipe cleaning, no camera inspection, charged for services that was not needed - water detection. Do not ever work with this dishonest, unscrupulous with absolutely no integrity plumbing company. Technicians/plumbers are commission shared with no set pricing in place, their business model is set to try to charge customers as much as you can get away with it, take advantage of their unfortunate situation with no sympathy at all. read more

Rooter Hero Plumbing - Plumbing Near Me - Gardena, California

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Late post. Last month we contacted Rooter Hero to take advantage of their TV special for our clogged bathroom sink. Eddie came out and checked out the situation and realized it was a larger issue that was tied to our already blocked bathtub that wasn't draining and hadn't been draining for a while. We had gone through other plumbers before and either the plumber couldn't handle the job because our bathroom is just about fully tiled by the previous owner or they suggested taking the entire tub out to get to the pipes that seemed to have a break somewhere under the slab. Eddie assessed the situation and advised they could go through the bathroom sink and get to the tub to help replace the broken pipes. Eddie brought in his boss Miguel and they gave us a quote to address the issue. They were very helpful and came up with a plan that didn't require tub removal and would allow our bathroom to be put back together nicely. Long story short the job turned out to be much worse than we all thought and they ended up having to open both the bathroom and kitchen floor to replace the badly damaged 50 year old cast iron pipes. In the end Eddie, and Daniel who came in and did all the work in like 3 days had took care of everything and put everything back together and you wouldn't know we had gaping holes in both floors just days before. Problem solved and we can use the downstairs bathroom sink and tub again. Rooter Hero is a top notch service, the plumbers are down to earth and will work with you to help get the job done. Also being that we were in a pandemic the plumbers were careful to ensure they cleaned up behind themselves at the end of every workday. read more

Rooter Hero Plumbing - A piece of the badly damaged cast iron pipe that was broken and falling apart. - Plumbing Near Me - Gardena, California

The plumber came out and could not unclog my drain with the snake, they said it would cost $1600 to get a flush. Paid $300+. Called a different plumber and he charged $85 and successfully unclogged the drain with the snake. Be cautious when using this company. They get you with the gimmick low price but you will end up paying more than necessary. read more

Very professional on the phone. Excellent information about availability and arrival time. Professional, clean plumber. Use booties, which I appreciated. Offered $77 to clear it (or try) but here is what they did: This was a clogged kitchen sink with soft food. He used a very thin (about the gauge of a pencil) snake and a hand drill, both available from Home Depot. It didn't work. Just poked a hole in the clog and then it closed up. So, he then said it would need to be hydrojet and it would be $500. I was desperate and said OK. He then said that he couldn't hydrojet in my particular house (which was legitimate) and that the only choice was to open up the walls and create a cleanout. I was looking at $2000. This was for soft food in a sink. I was despondent. There had to be a better way. And there was. Thankfully, I tried another plumber and he laughed when I told him the story of RH. He came in with a large machine the size of a vacuum cleaner with a snake as thick as a paper towel tube. He said if I don't get it cleared, I'll do it again and it will work. Well it worked the first time, no problem. With a real industrial snake you're fine. read more

I called Rooter Hero based off of a recommendation of a friend. They were very quick and efficient with their response time and scheduling. I met Eddie and he was very professional, very knowledgeable and very helpful. He came the next day to complete the repair with another plumber named Gio. They were again very professional and patient as I was multitasking. Thank you for your help and I will be calling again should the need arise. read more

Incredibly overpriced. Was quoted prices including "parts" for a dishwasher install when tech acknowledged we possessed all parts. Tech didn't feel comfortable with idea of having to put in an air gap, which is part of plumbing work, and had to contact supervisor to see if this was something they could do. Needless to say we didn't utilize their services. read more

About 50% higher priced than the company I had to call in to evaluate and finish the job. Also, unnecessarily left a huge mess. Wish I'd had time to wait on my regular guy who did an incredible job not just clearing roots and clogs, but also identifying with precise measurements where things were. read more

Terrible customer service. So unprofessional and unorganized. I have called numerous times to get a service and they never respond back! It's an absolute waste of time. Never would recommend this company to anyone. read more

My tenant complained about a leak under the bathroom sink. Evan checked it out and determined the sink was actually cracked and made his recommendations. Polite. Definitely would use company again. read more

My toilet backed up, would not plunge I called rooter hero,and they came out to inspect, they said that the lines under the house were clogged with roots, and were plugged with rust,and that all would need to be replaced, so what can I do,? Let the pro fix it. It took one week, they didn't show up to work until between 9 and 11 each day .they had to make numerous trips to home depot for supplies, at one point they installed a clean out for a line that doesn't exist. Long story short,, I'm on the hook for 11,600 dollars, for a toilet that only flushes with liquid waste,solids still needs to be plunged, when I complained about it to the worker all I got was a blank stare. Rooter Hero is total rip off. read more

Don't even bother. This company charges double to 7x as much as other companies in Contra Costa County. I had 5 companies come out to assess and spoke to another 3 on the phone this past week. Most suggested a plumbing reroute for a cold water leak in the slab. All were under 10K except this company which quoted 21K without even blinking an eye. When I told him his quote was more than double he said, "We throw in a hot water heater for free". I told him mine was brand new, something he hadn't even noticed. They also wanted $750 for a slab leak detection. You can get that from $95 on up but no one quoted that much except him. I'd steer clear of these guys. I think they take advantage of that fact that most of us are a bit anxious, scared, worried or desperate for help when we get a leak. It's just not worth their price. read more

Did mainline sewer work for me. There were some issues with the job and they came back and made it right. They were responsive to the issues. Special thanks to Robert/Roberto for coming up with the right solutions. read more

10/14/24, called rooter hero around 6pm on about my shower tub being clogged. They had someone over within 3hrs which was what they told me and I was completely fine with it. Customer service called me every 30 minutes to update me on status and that was great. Walter called me when he was in route, arrived and checked the tub out and completely fixed the situation. It was fixed in about 7 minutes. Great customer service and Walter was great as well, would recommend and use them again. read more

Just disappointed at how much money they wanted to charge me to unclog a kitchen sink. A young guy showed up with a hand held snake, pretended to snake my drain, of course nothing was done and he recommended a $2000. (Two thousand dollars) hydro jet job. I called an other plumber who snaked my drain for $90. ( ninety dollars). And its been fine for over a year, looks like the two thousand dollars hydro jet job was just for their benefit. I do not recommend these people, read more

Rooter Hero Plumbing - Plumbing Near Me - Gardena, California

Performance a far cry from what they advertise. Was given a 3 hour window for arrival & then received a call telling me no technicians were available. Why would they spend so much $$$ on ads when they can't provide service? Rooter Zero! read more

I got a plumber dispatched who thought he should be paid as much as a lawyer. Use these guys when you expect to be billed like a corporation. read more

Our front bathroom shower started to back up. We have an old house in Long Beach with old Plumbing. Until we can replace that, Leo came out and snaked the shower from the inside and cleared it out. He was friendly & fast & knew exactly what was needed. This is the only company we call, they don't try to up sell us anything. read more

Rooter Hero Plumbing - Thanks Leo - Plumbing Near Me - Gardena, California

Good service did all the shower lines I broke the shower hose my men come and did quick job now it's like new read more

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I asked Rooter Hero Plumbing to install a bathroom faucet that I picked out. While the service itself was fine and quick; the price was over twice what competitors would have charged. They refused to give me any estimate or quote over the phone; so I was quoted the amount after the plumber arrived. After he put the service I requested in his phone using the company's app, he showed me the price they charged. This is easily something the person over the phone could have done. I agreed to the service because I really wanted to get it done that day and the plumber was already there; so it was convenient. I'm sure that this is their strategy when it comes to over-charging customers for service. Please beware of their pricing strategy above. I will not be calling them for any more service and will be using much lower cost competitors from now on. read more

Called and someone came out to unclog sink in kitchen and plumber caused a bigger mess than how we started out. Called company back and sent another person to clean up after the first plumber and tried to rectify the issue. Will not use this company again. Just not a good experience. read more

Rooter Hero is a company that truly respects their customer! Sadly, I've had two recents huge plumbing situations and Rooter Hero.. and their two Technicians.. 7436 Roberto Tellez 8228 Fernando Gonzalez were remarkable and caring gentleman. completely honest and offer great payment plans if needed!! Fernando was timely, responsible, accountable to my every need!!! so refreshing in today's upside/down world!! read more

Our kitchen sinks got plugged up right before bedtime We decided to wait until morning to call a plumber. My wife googled plumbers in the morning and we found Rooter Hero. She called and they told her that they would be here between 0900-1100, Eric & Greg showed up at 0930 with all their COVID PPE on(masks, booties, gloves, etc). They found the problem and fixed it in no time. The estimate was on point and the guys were so nice and professional. You have found a customer for life with us. Thanks for everything. read more

Rooter hero saved the day for us. Our kitchen sink backed up and my husband couldn't clear it with the tools we had. We called several plumbers but no one could come out for several days. He found the add for Rooter Heros and the call center woman said they could be out by 9pm ( it was 5pm at the time!). We were thrilled. They also quoted us a great price. Anton was our plumber that came out. He was quite and went straight to work. I'm a talker and got a smile out of him after a bit. He was professional, pleasant and got rhe job done. He cleaned up afterwards too! Thank you Rooter Hero for the quick response and we will definitely call you again if wr need additional service. read more

Would not recommend this company to anyone. Don't use them!!! They completely scammed us. We had sewer smell in our downstairs bathroom. All we needed was a wax seal for one toilet.Instead your company told us we needed a one way flap installed at a cost of $6000. After the flap was installed the smell continued in the bathroom. Then your company said you need to do all kind of additional work and that would cost additional $4000. ( smoke bomb installed, tile demoed and the wall cut into) At this point we kicked you out of our house. Biggest scammer is their manager Jeff, who lied to us what the problem was. Afterwards I called their office manager/superwiser Lou (might not be his real name) ,he promissed to take care of the smell problem with no additional fee. He never did. We called another GOOD plumber and he just pulled up the toilet, replaced the wax seal and the problem was fixed. This is really discusting, don't ever use them for anything!!! read more

VERY UNPROFESSIONAL!! This company does not stand behind it's work or word... Art does not tell the truth about the issues...Or the work that has been done or needs to be done... By the time Art left, the kitchen sink problem was worse than before he came... The pipe under the sink was not an issue before his arrival...after he left the pipe was leaking like running water.... Art lied and said he went back to repair the pipe... When I went to verify, it had not been done.... so I called him back and the story changed... I called the office to complain and ask for someone to come repair the pipe (that was never the issue)... They send Omar who calls Art and still nothing is repaired.... Spoke with Miguel Tellez (Operations manager) who only seemed to care that Art did not charge me...not the fact that he left my property worse than before he arrived.... Or the fact that he accepted money from tenant and lied about not getting paid at all... Then I spoke with Lizette (Complaints Manager)....she also reassured me that someone would be coming out to repair the pipe.... It has been another week and I have heard absolutely nothing... I DO NOT RECOMMEND THIS COMPANY TO ANYONE!! read more

Zero stars for wasting our time. Called and received same date appointment to help unclog drainage of a backed up tub, with a call back promise for appointment time window. After few hours and no call back, I called again and was informed the service vehicle was 20 minutes away. The service worker, while courteous, made minimal effort to unclog the drain, and instead spent more time inspecting pipes throughout the property, and talking about all the things that may need work. He spent less than 5 minutes actually snaking the drain, and looking back, it was purely an act of show. All in all, over an hour of our time was wasted: lots of talk and show that produced a minimum $1600 work proposal, and more should the job require pipe replacement and wall access. Thankfully I called another option, and a local plumber came by to help. Took him less than 15 minutes to unclog the drain using standard snake tool. Lesson learned: this company cannot be trusted, and may use simple jobs to inflate projects for their own financial gain. read more

These guys hit a triple. Not quite a home run. They are professionals who treated the house and family with high regards during this pandemic. Replaced the entire cast iron sewer system with my favorite black ABS and with all the finishing touches; scoped the system before and after, installed a main lateral clean out per code; replace some old galvo risers with copper for a bathroom basin - since the wall was already opened. The price was more than what you'd pay for if the job was done by one guy. The job got done in two days with none of those little annoyances upon completion. The crew cleaned up and left the work area better than it was. Why not a homer you ask? The bathroom basin sanitee needed to be replaced, but it wasn't part of the original estimate so it didn't get done. They offered to come back and do the job at minimal cost. All around satisfied and would recommend them for bigger jobs. read more