We had what we thought were two exterior pipes that needed repair. One had burst and the other was halfway knocked off the siding during some past landscaping. When Carlos and his helper showed up they both had on masks and did an evaluation. They soon discovered that the valve knocked halfway off was still working properly and they screwed it back on and adjusted it at no charge. The other pipe was indeed busted. They repaired it and installed a shut off valve switch in my garage so we wouldn't have to go outside in the winter to turn it off! There was no upcharge since they had to cut into the drywall to do the repair. My car was parked about 2 feet from their work area and they were very careful and swept the floor afterwards. They also wore shoe covers the one time they went through the living room to get to the garage. They entered and exited through the garage door then on out, which was respectful and much appreciated. They were very respectful and professional. I'm a stay at home mom and I usually loathe dealing with Comcast guys or service providers but these two were straight to the point without talking to me like a woman or being creepy/awkward. Hopefully my husband and I dont need any future plumbing repairs anytime soon but we'll definitely call Carlos at Rooter Tech again if we do, highly recommend. read more

10/7/21: Woke up this morning for a shower only to find out the water heater quit working. We immediately searched YELP for a reliable plumber. We trust Yelp reviews and settled on "Rooter Tech". They answered their phone politely and said that a tech would be out at our house in about 45 minutes. THAT was surprising as they are located in Tacoma and we are in Yelm. Sure enough, Junior from Rooter Tech arrived and surveyed the problem. The water heater needed replacing and he quoted a price. Further, he recommended certain items that should be replaced along with the new heater. We agreed and he started work right away. He not only replaced the heater and all the suggested replacements, but encouraged us to watch him work. As we watched, he would explain what he was replacing and what it did. He was entirely professional. While he was explaining the process, he never skipped a beat. The entire job was done in about 5 hours or so - including clean up. In all, we were very pleased with the job. We would heartily recommend Rooter Tech to anyone having to replace their water heater. Great job Junior! read more

I wanted an estimate to have a line installed from our refrigerator to the water pipe under the sink so we could use our ice maker. Carlos came to our home to look at what it would involve, he was very professional and explained two options for us without pressuring us which we appreciated. After receiving the estimates we let him know we would like to talk about it, he was very kind, understanding and not rude or pushy like some contractors can be if they feel like their time was wasted. We ultimately decided to put it on hold for the time being, I felt bad and offered to pay him for the trip to our home and he refused my gesture which was very nice of him. I had called him because of the great reviews and will definitely call him when we are ready to have the job done in the future. read more

The pipes inside my house were completely clogged due to an outside pipe root intrusion. I called Carlos, and he was there in less than 2 hours. He and his crew hydro-jetted my system and then gave me a quote on the outside pipe repair. His quote was $4,000 less than another company's quote for the same repair. He worked with me on the down-payment and got the City permit the next day. He and his crew dug 3-feet and 6-feet deep holes, replaced 2 sections of pipe, and put everything back together looking good in less than 5 hours. So very pleased with this company's pricing, expertise, hard work ethic, and attention to detail. And Carlos kept me informed every step of the way. Don't bother calling anyone else, just call ROOTER TECH! read more

Rooter Tech (Carlos Martinez) scoped, diagnosed a blockage and hydro-jetted the main pipe between our house and septic tank. We have been very impressed with Carlos and his exceptional knowledge and professionalism. In addition to the septic tank issues, we hired him to re-pipe a problematic connection between our garbage disposal and the kitchen drain. He also repaired/ replaced a leaking outdoor faucet. His prices are very reasonable compared to other well-known plumbing companies we have hired in the past. His response to our call was prompt and on time. We feel confident in giving Carols and his team the highest 5 star rating. We highly recommend his services. read more

We have been using Rooter Tech for several years and are extremely happy with their work. All their personnel are friendly and helpful. They are courteous and very careful and respectful in handling our fixtures. The company is very responsive and they go out of their way to explain what problem they find, how they plan to fix it, and approximate coasts involved. They make sure we are completely happy with their work before they leave. We have dealt with many plumbing companies in the past, but Rooter Tech is the only company we need to call. We recommend them for anyone who wants a professional group that does excellent work at a reasonable price. read more

I needed a plumber to check out a possible leak. Carlos was recommended by a friend. I was very pleased. He's a friendly guy, very upfront and honest. He wore shoe covers and a face mask when he entered our home. He expained what he needed to do to check for the leak and what it would cost as well as showing me what was going in once he opened a small square in the ceiling. They also cleaned up the mess from cutting through sheetrock Thankfully it wasn't a leak and the cost was lower than I expected for his visit. I will definitely call Carlos if i need a plumber in the future! Thank you! read more

Our sewer line collapsed and needed to be replaced. We got quotes from multiple companies all around $15K. We went with Rooter Tech because they were confident, knowledgeable, had great communication, explained everything super well, and had a clear itemized quote. They quoted on a Monday and the job was done by Friday. I was able to text in between with fast replies and they worked seamlessly with the city to get permits and inspections. So happy with our choice and will definitely be calling them again for help with some other projects on our property. 10/10 recommend these guys. read more

I was pleasantly surprised at how professional each person I spoke with in this company. I received a text back within minutes and was asked for my number to speak with someone that could send someone to the house. Mark was at our door in a hour tops, he was very understanding, kind and knowledgeable of the problem and used his expertise in the business to find the problem. He also trusted we would call him back the next day for service after we spoke with the owner of the house about the charges. I would recommend this plumbing service to family and friends. Thank you! read more

i have never been so impressed with a company!!! i will never use anyone else. they are fast, efficient, great to work with and great price! my garbage disposal pipe corroded and leaked gallons of discussing food and water under my house. which smelled like a dead animal. they were out on monday morning and had it replaced and cleaned up by 1pm. i am so grateful and appreciate their professionalism. you definitely want to choose these guys!!!! you will not be disappointed. read more

I needed my refrigerator hooked up with an ice box & I know nothing about plumbing. So I called a couple of Yelp reviewed Tacoma plumbers before I got a hold of Rooter Tech. The others were too busy to help me but Carlos from RT came right over & had me a quote within minutes. He figured out the best & most cost effective way to do it & didn't try to up sell me some new fridge or anything. It was an overall great job in the middle of some messed up times. read more

Reached out to Carlos the owner to have him look at my toilet. Flush was getting weaker and weaker and water levels were inconsistent. He came out and talked me through diagnosis of the problem - soft clog in the upstairs pipe. He got it working again just running water and recommending pipe maintenance. He didn't have to snake a camera in the line so he didn't charge - which I really appreciate! They are my go-to plumbing company. read more

The employees are very knowledgeable reliable professional and quick. I have used this company more than a few times. Every time I get the same consistent service. I have used the competitors in the past always seemed to get price gouged but them. Since I used Rooter Tech I have never gone anywhere else. The prices are always affordable the service is always top notch. Thank you Rooter Tech for all the help you have given me. read more

Value Carlos came to my house within an hour after calling. He was very professional and knowledgeable. He is very honest and fair at charging people. I called 3 other companies and they all wanted 3 times more than what carlos charged me. I'm very happy with the service and will recommend Rooter Tech LLC to anyone with drain problems. Carlos is the man I can't thank enough. read more

I recently hired Rooter Tech for a plumbing issue, and I couldn't be more impressed! They offered an unbeatable price. Their response time was lightning-fast, arriving promptly to address the problem. Professional, friendly, and easy to work with, they explained everything clearly and completed the job efficiently. I highly recommend them to anyone needing a reliable plumber. read more

I was totally surprised to be able to call a plumber in the afternoon and they are at your house two hours later. I am thankful to Junior who came to unclog my kitchen sink. He explained in detail all the options and the work he was doing. He even did what I don't usually see in house calls.....he cleaned everything up. Great job Junior and thank you. Nancy read more

Carlos is absolutely fantastic. 24 hours after completing work on my septic, the toilet wouldn't flush. He came right over and took care of the problem for me, even though it was totally unrelated to the work he had already done. He is a class act, and I highly recommend him to anyone with any plumbing needs. He has another loyal customer for life!! read more

They showed up on time, observed COVID guidelines regarding covering up, and did great work with up front pricing. They utilized a step by step process to eliminate the problem with my clogged and leaking kitchen sink piping to ensure only the work that needed to get done was accomplished to keep cost down. Good crew of guys. Would hire them again for sure read more

Carlos came out within an hour of our call on a clogged kitchen drain. He and his apprentice were professional and in complete PPE for the service. They treated our home respectfully and explained everything they did completely and in plain language. They even fixed a minor issue they came across at no extra charge. Excellent work. read more