As a long-time customer of Collins Cleaners at Long Creek, this is the first time I've been…read moreextremely disappointed with the service provided. I took a comforter and pillow shams in for dry cleaning during their $25.99 comforter special, which is typically offered every two to three months. However, after waiting nearly two weeks (May 21 through June 2), my items were returned in what appeared to be the same condition in which they were dropped off. During that 12-day period, I left two voicemail messages for the manager and never received a return call. I also spoke with three different representatives and was repeatedly told either, "It's being cleaned," or, "I will have the manager contact you." Unfortunately, neither resulted in any follow-up or resolution. When I picked up the comforter and pillow shams, they were still folded and packaged exactly as I had brought them in, inside the same plastic storage bag. To make matters worse, the items had an unpleasant odor resembling corn chips, which raised serious concerns about whether they had been cleaned at all. As a loyal customer, this experience was both frustrating and disappointing. Rather than making another call without resolution, I felt compelled to share my experience. The current management team needs to improve its customer service, communication, and quality control processes. Sincerely, An Unsatisfied Customer

if I could leave no stars, that's what I would give this place. On two separate occasions, I…read morestopped by and I wasn't greeted. The lady just proceeded to do whatever she was doing & then come up getting right to it. "what do you need?" I was so shook by her attitude for the second time, I just left. HIGHLY WOULD NOT RECOMMEND!!!!!

I had been searching for the right alteration shop for quite some time. I tried a few places before…read morefinding Lily's Cleaners & Alterations, and while they were okay, it still wasn't exactly what I was looking for. I brought in a pink suit jacket and matching pants that I wanted altered for a more modern look. I wanted the pants tapered and shortened to an ankle length, and I was very specific about the style I was trying to achieve. In the past, I've had alterations done where the hems weren't crisp or too much fabric was removed, leaving the garment looking obviously altered. This experience was completely different. She took the time to listen, understood exactly what I wanted, and delivered it perfectly. The finished suit looks as though it was designed and purchased that way from the start. The tailoring is clean, professional, and precise. If you're looking for someone who pays attention to detail and truly listens to her customers, I highly recommend Lily's Cleaners & Alterations.

Lily is very respectful, reliable and kind. Always provide a great service. Never a disappointment…read morewhen taking my attires there. Keeping up the professional standards of service to the community.

Great place with quality cleaning. Charles, the proprietor, is kind and conscientious. My items…read morecame back in great shape. Thank you, Charles.

I think this is my first Yelp review but I feel compelled to caution others before trusting Saber…read moreCleaners (C and M Custom Tailoring) with your time, money, and clothing. I dropped off 4 jackets on Friday, July 3rd for dry cleaning (with one small alteration for a hole in a jacket pocket). I was given a pickup date one week later, Friday July 10th. I arrived the following Tuesday, July 14th only to learn my items were not in the store despite the additional 4 days. After waiting for the gentleman behind the counter to place a few phone calls to locate my order, I was handed his cell phone and spoke with who I can only assume was the manager. I was told the jackets were still offsite due to one of the jackets being identified as "at risk" of being damaged, if dry cleaned. I found it inconsiderate that no one bothered to call me before making the trip to the store to learn for myself but honestly, not the end of the world. I was asked if I wanted them to dry clean it anyways and risk potential damage, or if I would instead wish for them to leave that jacket out and be given "store credit" for the dry clean purchase of that jacket. I responded clearly to please simply return the jackets - do not risk damage - and we will figure out the compensation (wasn't thrilled about having store credit pushed as the solution as I use dry cleaning services maybe once every 4-5 years and certainly would hesitate to be a return customer for this particular business given the experience so far). He agreed and told me the jackets would be available for pickup the next day. I received a call the next day, Wednesday, July 15th that my order had arrived and is ready for pickup. I returned to the store Monday, July 20th where the manager accepted my ticket, hung my jackets on the rack for me to take, and began what looked to be the steps of issuing a store credit. During that time, I instantly noticed the jacket "not dry cleaned" was in fact damaged due to significant bleeding red ink from the patches onto the white fabric. I immediately pointed this out to the manager, who quickly became defensive almost to the point of gaslighting me that I should have expected it. To be clear: I was asked directly if I wanted to assume the risk of damage and dry cleaning it after they identified the jacket as a risk. I told them clearly "no" and now I can't help but wonder if they had already damaged the item and had hoped I would have said "yes" to free them of responsibility. But I will never know for sure. I was told "We don't know it's going to do that until we do it." So is it then my mistake that I trusted their expertise to know EXACTLY that? In fact, that would seem to me to be the point of the hesitation expressed in the earlier phone call. His tone was stern, defensive, and at times aggressive or belittling. I feel confidently that he had no intention of discussing the damaged item with me had I not forced the conversation, and he would have been more than content for me to walk right out his door unknowingly. I do not own a business, but I've been a patron to many in 30+ years. I would not have returned either way but wouldn't have taken the time to write this review had any consideration to me as a customer been given. A recommendation? How about a phone call when you noticed the damage, "Hello sir. We've received your jackets back and I'm very sorry to inform you that one of the jackets was damaged in the process. While these things rarely happen, you trusted us with your valuables and we at Saber take that responsibility very seriously. Please come in so that we can look over the jacket together and come to an agreement on how we can make this right. Your business is important to us." Instead, I was met with rudeness and indifference. Saber provided a cash refund of $27 for the dry cleaning, and that's it. Sadly, the damaged item is vintage and not easily or cheaply replaceable. Two of the other three jackets appear fine, including the hole in the pocket. A third, however, wasn't cleaned to satisfaction (will share picture). I immediately took the damaged jacket next door to Jones Dry Cleaning to see if it was fixable but was unfortunately told no. There are many, many dry cleaners in the Charlotte area. I encourage any curious reader to strongly consider them over Saber.

The staff responded promptly to my inquiry for last-minute dress alterations and confirmed they…read morecould complete everything within my tight timeframe. I brought my dress in the same day, and they had me fitted and out the door in under 30 minutes, with a pick-up scheduled right on time. I'm very pleased with my experience and will definitely use them again.

Got my dress altered a few months back. Forgot to post a review and came back. Pricing was fair and…read moreshe worked with me on the date I needed it by. Dress fit like a glove. So many compliments on it. 10/10

Opened late, attendant was gossiping with person next door. Place is dirty as you walk in . Small…read morewashers too expensive. Location is a dump.

This is the worst dry cleaners I have been to. Do not go here. The attendant was rude and when I…read morepaid she tried to tip herself. They did not communicate to me before I picked up that they were cash only and on top of that I was told my cloths would be ready Thursday and when I went to pick them up they were not. WORST EVER!!

I've only recently started going to this dry cleaner, on my 4th visit today 9/18 /23 at 5:55pm, not…read more5 minutes after leaving the store, I had several fraudulent charges on my credit card. I only use one card and get alerts on all my charges, so I know for sure it was Eastfield cleaners. The Apple corporate security called me that a $800 purchase was suspicious, then I got more charges for Papa Johns and others. It's too bad they have shady staff there, because they do a good job on dry cleaning and alterations. Keep an eye on your credit card if you decide to drop off your cleaning here! UPDATE: The owner Mr. Gerald Wright contacted me immediately and will be investigating this incident through his security camera footage and disciplining/terminating the employee. He's also purchasing a wireless payment terminal so customers using drive-thru don't have to hand over their credit cards. I'm very impressed with the owner's concern and immediate attention to this matter and will continue to use Eastfield cleaners.

From the owner: We have been providing excellent laundry and dry cleaning services for over 10 years! We treat you…read morelike family, and take care of your garments as though they were our own!

I've taken multiple kinds of clothes here for various alterations and have always been happy with…read morethe result

Took two pairs of suit pants to Viky's. One pair needed to be rehemmed because the hem had come…read moreundone, the other were brand new suit pants that never had been hemmed. I paid for the one to be rehemmed, and the other to be hemmed the exact length of the other pants. Upon getting my pants back the one pair was repaired just fine. The other pair were hemmed, but were close to 4 inches longer than the other pants they were supposed to match. When I took them back to Viky's for them to fix their mistake they denied ever working on them! Even with the receipt, they blatantly were refusing accountability. I was absolutely blown away by the complete disregard for customer service. I work in the service industry and this is an establishment that you completely should steer away from.

Great, and timely job on my curtains. Terrific job, pressed perfectly on my shirts. Polite,…read morecheerful, and very helpful.

This family owned operation is great. They take care of the customers and offer great turn around…read more Alterations are sent off I believe but come back pretty quickly and done right. I would put them on the pricier side of things as my Tampa dry cleaner threw in discounts here and there. Uniforms are always cleaned and pressed nicely and one time. That's all that really matters. Great job Signature.