The bus drivers are MEANNNN there is this one bus driver…read morethat is so mean he MAKES US PAY even one time my dollar flew away and he was like "figure it out" and I was like so mad cause he didn't even let me sit

Well I lost my 4th job since 2021 due to the buses and the lazy assed drivers who can't get to the…read morebus stop on time. The bus 2 driver was 3 minutes early and left before the my granddaughter could get to the bus stop! Lost her job because this is such a frequent issue. They come early or way late. They can't even stop at the bus stop usually cuz they're speeding. I want to start a class action suit against keolis! Please text me at 7752763116 if you have also been fired or late to an appointment and lost your job or had a Dr charge you for a missed appt etc. I have tried to complain to the company but they are nothing but incompetent and can't or won't complete a complaint form. I will hire the attorney and we will all get some satisfaction if we can get keolis out of our town and get a new mayor. Please text

Haven't been able to get never no 1's been in the ticket office in 3 days.In reno nevada , having…read moreto drag my g****** bags around

The security guards don't like native American people they've hassles over my buss pass and for…read moresupposedly sleeping how can u sleep on a bus bench i wasn't sleeping they like to harass me I think they're big wimps

I have used this company every time I have been in Reno always on time, always friendlyread more

Well in the last week I have had to use their services...Tuesday I called from hospital to get a…read moreride they were there in 10 min... Which I was happy about even though I wasn't ready... Then Today found myself at hospital again. AGAIN I called for a ride home....was told it would take about 15min. I Said Ok...after 30 min no cab...but I received a call from my driver asking where I was going I gave address....another 10 minutes goes by and I get a call from cab co saying it was going to be another 20min to get me a cab they are so sorry....it took over an hour to get a ride home.

It's not ok that there is only two wheelchair taxi cabs for the entire city of Reno, Nevada…read more That's a safety problem big time! I'm a former naval officer and disabled wartime veteran. I missed my flight now twice because of the cab not showing up and they told me I can't make a reservation. Wow reno has really gone down the toilet bowel when it comes to disabled access to get to the airport .

I ordered a taxi for a 3:45am pick up at the GSR. The taxi driving arrived at 3:30am and called me…read morewondering where i was. I told him my pick up was scheduled for 3:45am not 3:30am but I'd be down in a few minutes. 10 min later I went outside to find that my taxi had left. I called the dispatch and they said they would send another driver. 12 minutes later, still no taxi. I'm supposed to be at the airport at 4am. Finally another taxi pulled up and I asked him if he could take me to the airport. He agreed and I made it by 4:15am. I will never use yellow taxi again. They are unreliable and simple leave you stranded. Horrible customer service. Now I know why people use Uber.

We loved our trip with Amador lines. The bus was new and kept clean the whole time. We really…read moreappreciate Will cleaning the windows on days we visited the National Parks so people could take clear pictures. Having water always available helped everyone stay hydrated at high elevation. Finally, Will was a gem. Not only was he a skilled and calm driver, but he was very personable. Guests loved talking with him at meals and during down time. Based on this experience, I definitely hope to work with Amador and Will again in the future!

Choose another option! You only graduate from high school…read moreonce in a lifetime. It is also unbelievably expensive to fund your kids through school but even more so their senior year. My daughter's senior grad trip was Friday the 7th and they were to leave AACT at 1pm and arrive in Universal Studios Hollywood at 9pm and arrive home Saturday the 8th at 1pm leaving City Walk at 4am. This was a 24 hour trip that cost us each individually, nearly $400 for tickets, food and transportation. We paid for only the grad night experience in Universal which, had they arrived on time, would have been a total of five hours. My daughter was on the unfortunate bus that kept overheating on what was supposed to be a 7 1/2 hour drive. That means that they were without air conditioning on a bus full of sweaty, tired teenagers who quite literally came directlt from finishing their finals to take this trip. Maintenance on your vehicles is important. How on earth does a chartered bus overheat that much? To say my own daughter was miserable, is an understatement. Further, they were spread across multiple busses and the person with their tickets was on the bus that apparently was too cool for an accurate GPS system. There is no excuse for not utilizing WAZE while driving in California but to take the wrong turns before even leaving Nevada? How does that even happen in the age of technology? Several students who are already a half hour late for a five hour experience, were left waiting outside the park that they paid for another full hour until their entire class arrived. If nothing else, stay together when driving! By the time they got inside the park, most of the rides that were supposed to be open for them were closed. They got 3.5 hours of a 5 hour ticket which we paid for. This wasn't an act of God but incompetency in maintenence, driving and then further, a policy which required 8 hours between the return trip and delayed arrival, that our kids wait inside a closed movie theater for five hours (instead of the original two) without their water bottles, medications, phone chargers, pillows, blankets or anything that would make them remotely comfortable or be able to communicate with parents who had almost no idea what was going on. This also meant that on the final week of graduations, plannedpartied, dinners etc that my exhausted, sweaty teenager arrived home at 5pm with only a half hour to get ready for her best friend's graduation dinner, which she was almost too tired to stay awake through. It is my understanding that the organizers are seeking restitution which in turn provides us, the paying customers, restitution as well. When asked if she had fun, my daughter's response was an emphatic no. This was not the final experience she was supposed to have with her high school and her classmates. Amador Lines is a large part of ruining this for her, a moment she will never have again. If you are looking for transportation, I highly recommend you look elsewhere. A charter bus should not have the same or actually worse capabilities, then a greyhound. In fact, that might have even been better. Amador, fix your busses and get GPS.

Hell yeah love GSR. Room was spacious, clean and well maintained…read more The food at all the restaurants we ate at was delicious. Staff are all very friendly. Pool is nice, needed a cleaning after the hella windy day blew debris in it nonstop. Life guards were attentive. Spa level had the kids arcade, bowling alley, shops and white rabbit theatre. So much to do. Housekeeping was very short staffed, our room wasn't able to be cleaned daily, needed to call for towels etc. Valet is busy as hell too. Takes 10-15 minutes to drop your car and 20-30 to get it back.

Another year visiting this place, and unfortunately, not much has changed since my last stay. We've…read morebeen here since last night, and I wanted to share some of our experiences. The room was okay--nothing special, but no major complaints. The Starbucks is always packed, which seems to be the norm here. Today, I visited the Second Street Marketplace downstairs. The young employee who assisted me had very poor customer service. He didn't acknowledge me, didn't offer a bag for the items I purchased, didn't say thank you, and seemed more interested in chatting with his coworkers than helping customers. Based on what I observed, I wasn't the only customer having issues with him. We also requested housekeeping service for our room. We were informed there would be a charge, which was fine with us. However, after the service, the room looked exactly the same. The bed was made, but that was about it. Now, let's talk about the restaurant downstairs. I ordered a steak, but they brought me chicken instead. I clearly told the waitress I wanted steak. When I pointed out the mistake, another older employee insisted that what I was served was steak. I'm pretty sure I know the difference between chicken and steak. Fortunately, Teddy stepped in, listened to my concern, apologized, and had my order corrected. That is what great customer service looks like. Even our waitress suggested that I just eat the chicken, but guests should never be told to accept something they didn't order. The casino and the room itself were good, and I enjoyed those aspects of my stay. However, many of the staff members could benefit from additional customer service training. To corporate, management, the CEO, owner, or whoever is responsible: please invest in better customer service training. Your guests deserve a better experience. #CustomerService #Management #Hospitality #GuestExperience

A desti action report, Peppermill Resort Reno has many things to offer. Our room was on the 14th…read morefloor with a nice view. Anthony checked us in, very professionally. The room was clean and accommodating with basic amenities. We used their Tuscana Spa for pedicure and massage services and lovednit. Last night we ate at Chi, their Asian fare diningroom and loved it, too. There isca Walgreens about 2 blocks to the right side of the resort, and I found it very convenient. We had coffee at their coffee shop this morning, wishing they had a Starbucks. But their coffee was very good. We watched the Marocco vs Canada game in the lobby and had a margaritas and a Cranberry Juice. The bartender was super friendly. Our children will join us tomorrow. But we like everything so far. Not fancy like Vegas, but personslized.

Tight slots. Only place Ive seen where I regularly get less then $10 on bonus rounds or fire orb…read morebonus rounds on Dragon link where other places Im getting at least in the $20's if not $100 plus dollars on those bonus rounds They need to re tune or reprogram their machines