This RT must of had a change in chefs or something because I have been bragging about this RT for a few months now due to the food being really good. BUT...last night changed that. The service from our waiter, either he was brand new or he just didn't give a crap because he was extremely inattentive. We sat there for almost 10 min before he took our drink order, (was not even busy) then an additional 30 minutes AFTER we ate our salad, he brought out 2 dinner plates (out of 4), and we had to wait another 5 minutes for the other 2. In the meantime, my PETITE sirloin was exactly that, PETITE, like the a** end of the cow overcooked and stuffed in a shoe before being brought out, "Plates are hot" he said, our plates must of sat out for awhile, because my baked potato was no longer baked, more like a shriveled up apple, my daughters pasta plate was dried up, (no AL dente going on there), but I'm glad our "plates were hot" in case we wanted to lick the plate. (A little slide back in the oven perhaps before bringing out food, like my steak could not of been cooked any more.) There was no sizzle left in that steak more like fizzle and they wanted to charge $12.00 for that. So after comparing my shoe sole to my friends petite steak that looked picture perfect BTW, well they got 1 out of 4 plates right. My sons bourbon steak must of had the whole bottle poured in it, it was inedible. Our server didn't check on us until almost 20 min later when he decided to show up and ask how everything was, after telling him what the problem was he did offer to go get another steak, but after waiting 30 min for my shoe tongue I decided not to chance what mystery meat would of been brought to me this time, he proceeded to try and leave in a hurry but I had to call him back to let him know we need the check and that I wasn't going to pay for that steak plate. You would of thought he would of checked his plates before bringing them out, maybe this oversight would not of happened. BTW, the added extra $1.00 for a loaded baked potato was not worth it, sour cream and bacon, u can get bacon on the salad bar..anyway. Refills for our tea didn't happen until the end, good thing, I didn't eat anyway. I don't want to blame the server totally, but maybe a little more training from management, or hire people who actually want to make tips. I blame the chef or cook in this case, who had to of seen what he put on the plates, but didn't care. I understand the pay for servers, etc, but they need to understand good service and good food will get good tips, reviews, there are alot of people that cant go out to eat very often and when they do, you don't want to waste your money on crap. Overall, when I want a REAL steak, I will go to a real steak house and not to a place where overall service, attitude and now, the food, suck. BTW, we did leave a very small tip only for the 1 plate that was right. I don't feel I have to pay or tip for crappy service and food. All that BS you hear about "well if the customers were jerks" or whatever, then that will happen. We were not EVEN that type of customer. If I'm the one paying for it, then there is an expectation that the cooks, servers, etc., are "working for me", just like if you hired a personal chef to cook in your home, I'm paying for food and service and its expected to be good or you shouldn't be in business. read more