So disappointing coming here. It was the first thing we checked in before roaming the shops. My family and I went here at 11:30 am, figured we could beat the lunch rush. We were seated right away and waited. And waited. And waited. For almost 20 minutes sitting, no one approached us for drinks nor acknowledged that we were there. Finally told my family we were better off to go to food court around the corner since no one was helping us to get our orders. So we left and eat at the food court instead and we got a better service there. read more

Best burger and fries combo because of the RANCH. I am so addicted to their ranch dipping sauce. I usually get the Ruby burger combo no cheese and a side of ranch as my goto order. Their ranch is literally the best ranch ever. It goes so so well with the burger and the fries. It taste so different than salad ranch. Its the perfect combination of creamy, tangy goodness. I always hit up this place for lunch or dinner if I'm at the citadel. The patty is always juicy and cooked perfectly. I like the fact thst they dont include onions or pickles. Theres bottomless fries with any order and the service is a hit and miss depending on how crowded the shopping center is. I've tried the cocktail shrimp appetizer and its just alright. Try the ranch you will definitely become a fan! read more

My friend and I visited this location on Saturday evening when there was a lot of people. Despite that, we were seated almost immediately and our waiter Ethan did a great job and was very personable. I ordered the guacamole burger and the guacamole was fresh and flavorful. The patty was cooked perfectly and the fries were good too. For dessert I got the double fudge brownie sundae and it didn't disappoint. It's amazing if you're a big fan of chocolate like I am. All of the drinks and food we ordered arrived quickly. The place has a warm and inviting ambiance. Definitely recommend it for a cozy night out read more

Amazing food. We ordered the fish and chips with the fried shrimp so altogether it was called the seafood combo. The service was very nice. We didn't have to wait for a seat, as soon as she took our drink order she came right back out with them literally 2 minutes later at the most. And the food came right out and her suggestions made our order much easier, loved this spot and will definitely come again. The food was amazing and the service was outstanding! Amazing staff! Everyone was so sweet! read more

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We visited Ruby's Diner this evening to grab some dessert. We ordered 4 peanut butter cup shakes and a fudge brownie sundae. To our surprise the peanut butter shakes are no longer made the same way. They are now Reese's peanut butter cup shakes and are just vanilla shakes with the candy mixed in. Before they were vanilla shakes with chocolate and real peanut butter added in and were so much better. They even look different now. My wife sent hers back and the rest of us pushed through. Great service from the staff just not the quality in the shakes we are used to. Probably won't return unless the original recipe returns. read more

Ruby's Diner - Peanut butter cup shake. - Diners Near Me - Commerce, California

The restaurant was clean and bright. The service was good. They were able to seat us without a wait. The meal was okay, the shake we got to go was delicious. About what you would expect for a diner chain. read more

hot day at the citadel outlet...hot and thirsty...deciding to go inside ruby's diner to escape the heat...provided a children's menu and a project to make a neat paper car....car was pretty cool and entertained the kid...ordering a single scoop ice cream $5....vanilla shake $5.99...iced tea $3.49...kids soda $0.99 and sweet potato fries for $5.99....items arriving one-by-one...service and staff quite pleasant...interiors retro...sweet potato fries were piping hot and as expected...ice cream scoop was pretty standard with an inflated price...shake was tall and large with remaining extra in the tin cup....bit too sweet...overall, not a bad resting stop to sit down indoors, and enjoy a meal or quench your thirst... read more

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We went to the mall and gladly they have breakfast place near. Neat looking place! Love the ambiance, the music, the style. I got the waffle and i loved it. It was too overdone for me but hey! Cant go wrong with crispy waffles. Potatoes on side was just okay. Different from photos. Partner got a breakfast plate and he liked it too. Service was okay. read more

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My son and I patiently waited to be seated, and we were not greeted nor acknowledged, as workers looked and walked past us. Unfortunately, our presence felt unwelcome. We left read more

The good was not good Fries were cold. Sandwich was dry. My daughter had a hair in her cheeseburger . Service was horrible. Never going back. read more

We are regular Ruby customers and were disappointed that they charge 60 cents for a side of ranch. Pretty ridiculous when all of the other location's don't! . The blue cheese crumbles were so spoiled I had to spit them out. And to top it all off no jitterbug club . Come on LA you are not that special! read more

Ruby's Diner - When paying $20 a person is it really feasible to gouge customers for ranch at 60 cents - Diners Near Me - Commerce, California

The food is very fresh and tasty. I can't comment on the service because I orders take out. read more

We just had lunch at Ruby's Diner in the City of Commerce. We had great food. Awesome servicer, her name was Wendell. I recommend this restaurant to everyone if you are visiting the Citadel Outlet! read more

I ordered 2 fries and I had a friend order 1, for take out. Whoever was working the takeout section on 11-16-24, only gave 2 fries after taking the payment for 3 fries. And he also said all 3 orders were in the bag. Do yall do refunds or what? read more

Food was DELICIOUS! Omg I loved my Parmesan chicken sandwich & garlic fries. Everything was great, food temp, service, and ambiance. Definitely recommend if you're around the area and want a classic American diner experience. read more

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Decent diner food. This is the only sit down restaurant at Citadel other than the food court. I love the diet cherry Coke here. Their fries are supposedly unlimited. You can choose from regular/garlic Parmesan/cajun. We went on a Saturday so it was pretty busy and so service could have been better. Ambiance is 50's diner. read more

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The food was okay. I wasn't happy about the service. The waitress take out order but didn't give us napkins or utensils. We had to ask her for them. When it can time to pay we ask for the bill and to go boxes. She immediately ask for a card to paid. The table next to us ask for their bill and wasn't ask to pay right away. Smh I would not go back here read more

Not quite the "diner" experience we wanted. More diluted version of some type of diner. Friendly staff. Food was just mediocre. No seasoning on the meats. Fries were underwhelming. Johnny Rockets is a better "diner" experience in my opinion. Not worth $50 for two people. read more

It was my family's first time eating at Ruby's. The service was great. The aesthetics makes you feel like you're living in the 1950s. The shake was the best thing that my family drank. The food was good but not like 5 star good. It's a good place to go out on a date if you wanna time travel back in the 50s. read more

Ruby's Diner - Oreo cookies and cream shake - Diners Near Me - Commerce, California

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Stopped in after a night of shopping a quick dinner. My party of 2 was sat within a few minutes. I ordered the Ruby club while my boyfriend got a burger. The food was good but nothing that special. read more

Ruby's Diner - Ruby Club - Diners Near Me - Commerce, California

This place was appealing all done up as a shiny diner with chrome and black and red. Servers in cute outfits and kitsch decor. I ordered a soup and half sandwich. I had to send the soup back as it wasn't hot at all. Once I got it back, the white clam chowder was a tad thick but decent. The half sandwich was a turkey with cranberry sauce and lettuce and tomato. I asked for no mayo with mayo on the side. It came with mayo on it. They took the bottom half of roll back and replaced it with a plain -- untoasted - roll. The turkey was real slice off the bone kind, the Tobago slice okay, the lettuce too frilly. So the sandwich was just okay. Best part of he meal? My husband's vanilla malted shake. That was yum. read more

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Stephany was a great waitress. She was so nice and helpful, and she made me smile. Would come back to see stephany.

I came back and the manager helped me out and I really appreciate the time and effort to make it right! Thank you! read more

Ruby's Diner - Burger was sent back twice and the 3rd time it still didn't have the right bread... - Diners Near Me - Commerce, California

I never been to Ruby's, so since I'm stay at hotel near by I thought I would try. I ordered the bacon burger, it's ok not much flavor. I shocked me was that I found a piece of plastic in my burger. I what's really disappointing is that on the ruby's website there is no place to make a complaint. read more

Ruby's Diner - Diners Near Me - Commerce, California

Ruby's never seems to be as good as I remember it to be. That probably says more about me than it does Ruby's, but still. Breakfast was mildly OK. When I got to my sunny side ups eggs I started enjoy them and soaking my toast into yoke. Didn't realize I taste something I've never tasted before since I was a kid. That's when my mom put a bar of soap in my mouth every time that I cussed. But when you get taste of soap in your breakfast that is on your plate it doesn't really taste good. So I told the waitress and she said I'll tell the manager. So I waited and I waited and I waited. Doesn't look like a manager really doesn't care. So I'll won't be back to this Ruby's anytime soon. read more

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There was hair in my food. We let the waiter know about it but he just said "sorry" and left like nothing happened. My second complaint may be a bit over on the nose but they left the roots of the chopped scallions on my chili fries. I do not recommend you to come here. This was just my experience. read more

I was here for dept lunch on a Monday in June. The place wasn't crowded near 12 noon. We got a big booth and ordered water and cherry coke. The waitress was nice and took our order so I ordered guacamole burger and cherry coke. She was good on refills too. We didn't wait too long our burgers arrived and it was delicious. The guacamole and cheese melted on a party. The cherry coke was good as always. The fries are free if plain and they were crispy. The extra cost is on garlic or sweet potato. read more

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I like the 59s ambiance of it ... Love the garlic fries!!! Why coz it is good and it is unlimited !!!

ordered a drink from them on uber eats but never got it everything else was ok. why pay for a drink if im not going to get it?

Fun retro atmosphere- the location was convenient to get a bite after shopping at the outlets. Friendly staff- basic diner fok- kids menu available- free parking Received a message and a gift card from Ruby's manager named Nikki on November 6- returned to the Ruby's I had visited and manager there refused to honor gift card saying they didn't have to since they were a franchise- no where on the gift card does it say there were location limits- ended up having to pay for what was supposed to be a gifted meal which that alone left a bad taste in my mouth- messaged Nikki about this on November 10- no reply- again on November 19- no reply and once again on November 26 hoping third time is a charm to getting answers as to where exactly I am able to use this corporate gift card. read more

Shopping for some shirts and needed a snack so here I am :) The restaurant itself is spacious with retro red sofa seats. It still looks very new and clean. I've been eating ruby's for a long time and it's not the best but good enough where I wouldn't mind eating here. Plus this is actually the only decent place to eat at inside the citadel outlet so here I am. I ordered the clam chowder and frings (which is Frenchfries with onion rings. They're both good enough to satisfy my hunger but didn't want to order too much cuz most of the shops closes at 9pm and I need to buy more stuff lol. The only thing that bothered me was the incredibly slow service here. Our waitress never came back once to check up on us and I literally had to flag someone else down just to get the check but I showed her my appreciation with the tips :) read more

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Friendly staff. They close at 9 PM but were cool when we walked in at 840. We ordered the impossible burger from the menu, but the waitress informed us they changed it to the beyond burger. I ordered mine on the parmesan sourdough bread.... Delicious!!!! And burgers come with endless fries. Daughter had chicken tenders. Crispy, not dried. Very tasty. Enjoyed our meal. read more

Restaurant was not very busy for a Tuesday at 6 pm. Lots of open seating, orders were taken swiftly and carefully by ataff. Had water cups filled regularly and staff was friendly. The bathroom was a MESS, however. No toilet paper in any stalls because they were all over the floor, wallpaper was peeling, doors kicked in and the paper on the back of the door indicated no one had been in to clean it at all that day. I mentioned the bathroom situation to the manager right away but it didn't seem any cleaner upon leaving. Especially for a non-busy restaurant, a clean bathroom is a must. Food quality was great, service was pleasant but the lack of cleanliness bothered me. read more

After a long day of shopping at the Citadel outlets, my boyfriend and I wandered into Ruby's Diner for a quick meal. We were immediately amused by the restaurants retro decor- there's even an old school car decorated in the middle of the restaurant! The servers are also dressed up to fit the part. We ordered our burgers and received our food almost immediately! The burgers weren't anything extraordinary, which we somewhat expected being located in an outlet mall. I must say the fries were a bit of a let down- if the cheese on the Parmesan fries was actually melted, I think it would be a slam dunk! This diner's customer service was on point and we were very pleased with our quick dinner. If we make our way back, we'd love to try out a free milkshake if we join their text club! read more

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I was at the outlet and figured I'd grab something to eat a little something so I went to Ruby's. I haven't been to this location but it was very nice on the inside. I went with the breakfast and it was ok, I was a little disappointed. The bacon was not cooked all the way, the eggs were ok but I didnt see the cheese or onions I asked for and the potatoes would have been much better if it would have had onions and peppers. Best part of it was the sourdough toast noone could get wrong. Just because of this I probably wont be back. read more

The food was average, they don't call/text if you're on the waitlist so you have to stand outside the whole time waiting for a table. Only thing decent was the milkshake. Going somewhere else to eat in the citadel next time read more

The diner has taken a dive. I recently ordered a turkey sandwich with garlic fries. The flavor on the garlic fries were good, unfortunately the fries were stale. The turkey meat was unsatisfactory, a cheap type if sandwich meat, and when the sandwich was cut in half the cook must have used his lead hand to hold it down as the bread was smashed. I did not plan to return to Ruby's diner at the Citadel read more

Ruby's Diner - Turkey sandwich with garlic fries. - Diners Near Me - Commerce, California

My wife and I came to the Citadel to shop around then we were get hungry and also wake up early due to the Christmas spree. My wife and I have been here at Ruby's for lunch not for breakfast,now we are here we're going to have breakfast sound cool. read more

Ruby's Diner - Diners Near Me - Commerce, California

Excellent choice we made the food was delicious. The wait was not long at all very nice and clean. The staff was amazing very friendly. Will be back again soon read more

Ruby's Diner - Chicken tenders - Diners Near Me - Commerce, California

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I had a great time here. Great for families and food was good. They have a cool paper car for kids to play with. I love the decor of the restaurant and you feel teleported back in time. Family ordered the hickory burger, turkey burger, and kids chicken tenders. They come with endless fries which is awesome! Fries were crispy and good. The burgers were filling and tasted good. Service was excellent and the price was average. It wasn't too busy and our food came out quick too. read more

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