Rumi is first class in all ways! The staff is incredibly talented, knowledgeable, experienced and is the leader in integrity!!! Each time I come I feel like a queen. The eucalyptus steam room is like no other!! The amount of service received for the price is bar none. I trust them and feel more comfortable at Rumi more than any spa I have experienced!! See you soon Rumi!! read more

Gigi made my day. A Signature Facial with her has the same effect as a week's vacation in my favorite place She is knowledgeable, gentle and wonderfully kind. I will have to make facials with her part of my routine. The spa itself is lovely and every staff member I encountered was pleasant, helpful and gracious. These people know how to pamper their clients. read more

A spa oasis right here in Lake Oswego! This is my go-to place for hair, facials, and waxing. The front desk staff are so very helpful and knowledgeable about all the products. I really appreciate their in-site and love that they great me with my name. Facials by Candace are such a treat! She is soft spoken and takes care of my skin with a gentle touch and great products. She knows just what my skin needs! For hair, I see Jessica, she is very conscientious and thoughtful about providing my hair with nourishment and does and great job with color. Always leave feeling fresh with pretty hair! Waxing is a great experience with McKenzie. She has a gentle touch and I always feel at ease. The spa has a fabulous wait area with soft robes and a fireplace. I am always greeted with a smile and look forward to my services. Can't wait for my next visit! Thank you everyone at Rumi for providing amazing service. read more

I'm sorry to say this because it was a nice experience but I got a toe infection from the pedicure, such a bummer.

Great spa but their gift card system is so inflexible. You won't be able to use the gift card if you don't have the physical card with you. You can't just show it via a photo as a reference. End up I have to go home to get it. read more

My husband and I received a gift certificate for a couples massage at Rumi Simone. We currently live apart, so we really wanted to take advantage of the opportunity to have quality time together. The spa was kind enough to let us use the couples room for a steam together in their steam shower, rather than having to use the separate men's/women's locker facilities. It was wonderful and we took full advantage of the healing steam room both before and after our massage. Both massage therapists were extremely effective - my husband said it was the best deep-tissue massage he'd ever experienced. I love the women's locker room because it has both a steam room and a dry sauna - so many places have only steam rooms, but I really value the sauna. Free parking in the shopping center lot is also a bonus. We wished we could have stayed there all day and we will definitely be back! read more

This place has a great ambience and the variety of services are delightful. The waiting area is very relaxing and the high end products in the showering area make it an extra special experience. I went in for a spa day that consisted of a royal bath, massage and facial. All were great but the smell of the restaurant food from the downstairs level took away from the whole aroma therapy spa experience. read more

Took my mother in law there on a whim. Best hair cut in 10 years. She looks so great. Annalies de Beauvesier was personable and sweet. The salon is very beautiful and clean. My mother in law, even though she lives in Seattle, will be returning for another delightful experience. read more

Go there a few times per year. This past trip: no hair conditioner in shower. Loud group of gals in wait room. We had sauna and steam, took an enjoyable time, and when we checked out the gal said" you are only allowed 45 minutes after massage, you stayed longer". Of course I tipped my massage therapist, as this was not her fault. How rude! This is a spa that is expensive , POST that if it's sooo important to keep to 45 min. While ur at it, put a Quiet Area sign up for those inconsiderate few. read more

I Love the person that did my hair, she gets 10 stars and I would recommend her in a heartbeat. However I was quoted a price over the phone which doubled after my cut and color. I don't think hairdressers there are aware of this extreme change policy after people leave. This is not acceptable. read more

I was there for a massage in July. The massage was great as always, but due to Covid19 the steam room and sauna was closed, no water, tea or snacks, which is understandable, but the price did not change! I think if you do not provide full service as always, do not charge full fee, it is very disappointing, no the steam room or sauna, but same fee $118 for 1 hr massage. I guess if they keep same price, I will return when full service available. read more

After shopping around, and trying to find just the right spot for our 10 year anniversary, I have to say I was pretty disappointed with the customer service for booking. I was put on hold several times, disconnected, and even had a different person come on the phone mid-hold. I was ok with all that, just mildly frustrated. The unfortunate part was after all the booking, and finalizing the reservation, they called back an hour later to say the time actually wasn't available. For an upscale spa, the pre-spa experience was pretty disappointing. read more

I regret that I put off my visit to Rumi Simone for so long. I had high expectations and many of them were exceeded. There were a few disappointments along the way as well. First I want to mention the downstairs reception area that has been mentioned previously. I have visited Rumi Simone on two separate occasions about a week apart and was greeted by the same lady on both occasions. I found this particular person to be unfriendly, a bit abrasive, and the opposite of welcoming. As a business owner, this type of personality is the exact opposite of what you would want the first impression of your business to be represented by. I should also mention that on my second visit I was particularly bothered by my experience at the "front desk". I had just visited the lovely Pastisserie/Boulangerie next door and had a cumbersome box in my hand (treat for my sweet). As I checked in for my appointment, I asked the receptionist if I could have one of the handled (paper)shopping bags in clear view to place my box in. She resisted at first and then handed me a tiny clear plastic bag, she did not make any effort to disguise her displeasure in dispensing this bag to me. It was quite obvious that the bag was way too small so I requested a larger handle bag, for the life of me I cannot understand why, but she did not want to give me a bag! These are the paper type bags that are given with any purchase mind you in various sizes and the one that I requested was one of the smallest available, not that it matters. Finally she gave in and handed me the bag, clearly disgusted by my request. Wow! Mind you that in a period of ten days I spent more than $500 in this particular establishment. I realize that this may be chump change in this part of town, but come on people, it is a paper bag with handles after and I am a paying client???!!! Bad start! The spa facilities are top notch for PNW and compare well with other spas I have visited like Canyon Ranch and St.Regis (Aquos I think). My massage experience was top notch and if you are looking for a true deep tissue massage, you will find it here. Ask for Brandy, she is a petite wonder! Mighty strong, healing hands, and a very pleasant person with warm energy, which is always helpful. My hair experience did not go quite as well as the massage but nothing overly terrible to report. I wasn't in love with my haircut or color, but I was satisfied. I generally pay about 150, to 170 for the same exact service elsewhere, but at Rumi Simone, I walked out $250 lighter. Worth it...hmmm, no?? I found the stylist to be friendly at first but then very rushed, so much so that she forgot to do the dry cutting and finishing at the end of the haircut that she had promised. Not to mention the anxiety fueled, rushed way that the last 60 minutes of my hair experience left me feeling jittery and unsettled. I guess my stylist had another client due to some scheduling issues, the client was waiting, and my stylist was a rushed, anxious, tizzy for the entire second half of the experience. Very uncomfortable to say the least So Rumi Simone is located in a gorgeous area of LO, surrounded by great shopping and dining choices. The Spa is very well appointed, the massage experience is divine. I doubt that I will ever return to the salon, my experience was less than pleasant and I can pay much less for a much happier experience elsewhere. read more

I went to Rumi Simone for color repair to my damaged hair in July 2018. I paid $298 for treatment and hair products. The color washed out the first time I washed my hair. I returned a week later for repair and the stylist said she could fix it but recommended another hair treatment that I paid an additional $257 and "better" hair products. That also washed out after the first time I washed my hair. I spoke to the stylist who did not offer to reimburse me. I went to another salon where I was told the stylist did not give me proper treatments. She also said the products sold to me were wrong for my hair. After the other salons treatment, my hair color remains and the products she recommended are also significantly better. Rumi Simone is a joke! Rip-off! Pay attention to this and other complaints about them! read more

Was very pleased with this spa. I had a 90 minute deep tissue with Marcia and she was amazing. I have always had deep tissues but her's was different. She got into areas that I have never experienced with another massage therapist and it felt great. She positioned my arms in ways that the massage really made me feel the stretch and release. She checked in with me on pressure and worked my problems areas. If I lived in the area I would definitely see her on a regular basis. Steam room and sauna were a treat. Thank you Marcia for making my out of town massage relaxing and feeling refreshed after. read more

Erin performs miracles with scissors! I went in for a major cut and she totally made it happen. She did a great job of balancing what I wanted with what worked for my hair and face shape. The salon is lovely, and pulls off being elegant and stylish without feeling pretentious. For me, it's on the higher end price-wise for haircuts, but I totally feel like it's worth it! read more

First time visiting this salon for a 60 minute massage. The front desk receptionist downstairs was not very friendly nor warm. The staff upstairs were extremely nice though. Very luxurious surroundings and feels very clean. The massage I received was great, but the room was cold!! The masseuse turned the heat on my massage table to high, but it still didn't make it enjoyable to expose any body parts. She informed me she had no control over the room temperature which was unfortunate because I spent most of my massage thinking about how cold I was. The masseuse did a great job though. Upon leaving, I informed the receptionist (downstairs) about the room temperature and she just said, "sorry about that". I would go again, but maybe only during summer ;) read more

Danielle is best! She is the first hair dresser ever to be able to do balayage on my hair and have it actually look healthier after instead of dry or frizzy! Perfect cut as well! She even did my daughters hair with a treatment to rid her of The chlorinated "Barbie hair"! read more

I just love this spa. From the moment you go upstairs to the spa area you are treated to a thoroughly pampering experience. The ambiance, the service and the massage therapists are all wonderful. I had one of the best massages in my life there today... and I really needed it due to the fact that I'm under a lot of life stress right now. I recently tried going to the ME Spa in Tigard, but found they had terrible customer service and a really bad attitude. I'm sticking with Rumi Simone -- I think they are the best spa in the area by far! read more

A great place to unwind and get a massage. The rooms a nicely appointed. There is a sauna, steam room. The hallway access was a little narrow and with the sliding mirror doors, it was disorienting, with the sauna and showers behind each mirror. Other than that, it was a great find. The only slight negative, was that the staff when checking into the spa upstairs, wasn't as gracious. When asked where there was a plug for charging my phone, because I was expecting an important text, was told that this was a cell phone free spa. I stated that was okay, I just needed to charge my phone for a few minutes. The two girls looked perplexed and unhelpful. I spotted an outlet in the hallway and asked if I could use it, They seemed slightly annoyed. In the Quite room, when waiting for your masseuse, there was about 6 other women chatting loudly, laughing, which was fine, but if you're going to enforce a cell phone quite zone, doesn't loud conversations also fall into that category? Great massages from the masseuse's who were very thorough, from head to toe, I would definitely come again, despite the slightly ungracious reception. read more

I love to pamper myself, perhaps I'm a hedonist or maybe it was not the proper amount of affections as child but what ever the case I have to say that Rumi Simone is the best place to go for a wonderful spa experience. The staff is amazing and the ambiance is so soothing. I always recommend Rumi to everyone I know who takes good care of them selves and I always give important people Rumi gift cards. The products are top notch too! read more

I've been to Rumi for both massages and facials. The setting is beautiful, serene and quiet. The staff is wonderful and professional. It has become one of my local go-to places for pampering. read more

I love the pure radiance facial at Rumi Simone and have been back 3x for it! While many facials feel nice and provide some temporary relief, I feel the peel, microdermabrasian, and mask included in the "pure radiance" facial makes a real, significant, and long-lasting difference. It is incredibly relaxing too. Highly recommend! read more

I have been to this spa 3 separate times in the last year and all I can say is WOW! Customer service is awesome, treatment quality is great, and the locker facilities are so relaxing. Every detail has been thought of at this spa. It's is a little spendy, but totally worth the extra money in my opinion. I've been to almost every spa in town and Rumi Simone is one of the best! I highly recommend to friends and family all the time! read more

Had one of the best pedicures of my life. The young lady paid attention to detail. I have sensitive feet she made sure to apply just the right amount of pressure and asked about my comfort level on several occasions to make sure I was relaxed. Very professional!!!! read more

I send the little lady here for getaways after setting up an account. All I can say is she comes back blown away! She says it's the best treatment she's ever had from a spa place. read more

As a regular to this spa (I haven't used the "check in" option, the level of service continues to increase. I love this place, and frankly, I've been to spa's around the world- Rumi Simone continues to be the best in service and overall experience. I highly recommend their facials and pedicures. Just go, allow extra time to relax and enjoy the fireplace or waterfall. Can't wait till my next visit. read more

After moving here from Chicago I have tried several salons downtown where I live and was never happy with the cut or color. I called Rumi Simone because they have the INOA ammonia free hair color that I was getting back home and I'm so glad I did. They set me up with Christina who is absolutely the BESt hair stylist I have ever had. My color looks natural and healthy again and the cut is perfect (I'm a long hair with lots of layers girl). She is a pleasure to spend time with and knows her business.PERFECT! Highly recommend. read more

I had a massage today with one of my best friends at this spa. We had a wonderful experience! I love spas and have been to my fair share all over the US and Rumi Simone is right at the top of my list. The facilities are beautiful and filled with thoughtful touches. From sliding doors for privacy and keeping noise down, to the awesome products they provide for use everything you need for an amazing experience is there! My massage was wonderful as was the service. The complimentary champagne was an added touch. We will definitely be back! read more

I came here for a massage with my mother-in-law. Loved how upscale the place is, very neat, everything on a professional level.

The most amazing experience ever. From start to finish! I was taken back by how absolutely luxurious everything was. Top notch! I had a duet suite with aroma therapy massages. (For my BFF and I to be together)Followed up by an amazing pedicure that my best friend and I considered much more than that. We were give another massage on our feet... put into a zero gravity chair with an eye mask! Adore!!! The complimentary champagne was wonderful... as well as the offer to have it refilled regularly! Well done Rumi Simone!!! ;) read more

I had never had a massage or facial before coming to Rumi Simone, but the bar has been set especially high. It's too bad I don't live closer, otherwise I'd make it a routine to come more often. The employees are friendly, professional and informative, the facility is clean, and my overall experience has always been nothing but relaxing. Both spa and salon. I personally love the no technology policy in the spa. When I'm winding down, it's nice to not be surrounded by people on their phones. It gives the environment a sense of privacy and zen. When I come to visit Portland again, I will definitely be back! read more

Horrible experience. The staff was very rude and not welcoming at all. Got a massage and it was one of the worst massages I ever had. The sheets smelled like mildew and the masseuse's hands were like noodles. The least relaxing massage I have ever had and will never go back. Can't believe how expensive it is for what you get in return. Total rip-off. Would be great to have a nice spa to go to in downtown LO, but this place is NOT it. read more

I scheduled a massage (which was great), followed by a pedicure, with a 40 minute gap in between the two appointments. During my downtime between appointments I went in the steam room, sauna and then showered and changed clothes. When I met the pedicurist I let her know that I had shellac polish on my toes. She told me that she couldn't give me a pedicure because she didn't have time to remove the shellac. She was quite abrupt and rude about the situation but offered to "clean my toes" without removing the polish (thanks but I'll pass). I was annoyed as the service was scheduled for 45 minutes, which should be enough time to remove shellac and polish toes. Given my 40 minute window between appointments, I would have gladly started the second appointment early to let the shellac soak off if someone had let me know this would be an issue. I left without getting the pedicure. The ladies at the front desk didn't seem to care much about the poor service and bad attitude, but did offer to have the pedicurist perform the service with an abbreviated massage. This would normally have been fine with me, particularly since I had already had a massage, but the demeanor of the pedicurist and some of the other staff turned me off and I was ready to leave. The facilities are nice and the massage was great. It is so close to my house and I really want to love it, but I probably won't return. read more

The messages were very nice. My problem is with RS's policy, and their refusal to accept my SpaFinder certificates, resulting in an additional $315 charge after the massages. I reserved three massages by telephone 3 weeks prior to the appointment. When it came time to check out--ie after the massages--, I was informed by the manager that my SpaFinder certificates were not valid because "This is a black-out period. It's stated on our website." I suggested that a good time to tell me about the black-out period would have been when I booked the appointment 3 weeks ago. Because I was trying to find a time when we could get three massages at once, I was on the phone for a lengthy period while booking, and surely there would have been an opportunity to inform me of "black out" dates. I informed the manager that I didn't book the appointment online, (fact RS doesn't even accept appointments online), so didn't read their SpaFinder exclusion policy (which I finally found on page 4 of their website 2/3 down the page under "Etiquette". (?) I'm out an additional $315 (3 @ $105 each). Crappy policy---if you are going to impose "black out" periods for use of SpaFinder certificates, tell the client while booking, and at the very least before services are done. Very, very disappointing..... read more

My daughter & I were lavished upon in a spa day here. The staff was friendly & professional. The massage from Mc Kenzie was divine & my daughter reports equal bliss from her facial. Our pedicures were the best ever! The eucalyptus room & the quiet room along with the luxury in the shower room & locker room made this the best spa experience we've ever had! read more

This place is seriously amazing. If you are looking for a nice relaxing day this spa can definitely accommodate you. I had a side by side pedicure with my cousin here and it was so relaxing. The locker facilities are incredible. They literally have everything you could possibly need. It's every girls dream bathroom. The steam room and sauna were an extra bonus as well. I would definitely recommend. Everyone was really sweet and helpful. I will be coming back for sure (: read more

I don't often take time to get pampered, but I'm glad I did. The steam room and dry sauna were wonderful. Lily gave an amazing massage with just the right amount of pressure. I loved the sage aromatherapy oil. It was just what I needed! Having a glass of champagne and sitting by the fireplace, it felt so cozy. read more

Everything is great about rumi simone, EXCEPT THE RECEPTIONISTS!!!! Also they are WAYYY overpriced. I LOVE SUSAN she is amazing, but the way the owner treats her employees is disgusting. I wish I could give this place more stars, the only reason I gave it any at all is because Susan and the other staff (not the reception downstairs or the owner) the reception upstairs and the experience other than downstairs reception is amazing! If you want an amazing pedicure book with Susan!!!! She is sweet, personable, does a great job and is a really nice person over all. There are also a select few that do great services Lisa facials and eyelash extensions, and Winter body scrubs and massage. Anyway I wish these ladies were in other places, because the whole Rumi experience is not the best for your buck!!! read more

I'm lucky that I have traveled a lot and experienced some really lovely spas, I used to enjoy Rumi....until recently...this is what happened Soo disappointed in my experience here. This spa is beautiful and has so much potential. I was in a car accident and told the receptionist when I made my apptmt. She seemed understanding, and I scheduled a massage appointment, I met and explained to the massage therapist that I had a sprained neck and needed her to be gentle. I had a drs note for massage therapy, so it wasnt unreasonable to get a massage at this point in my healing. She was rough and sloppy and hurting me!! I asked repeatedly for her to be gentler and she just didn't seem to get it. At one point she swung my shoulder over my neck and popped my shoulder out of place!!! I yelped out in pain, and at that moment the massage was pretty much over. I felt like I just survived Vietnam. Is it sad when the best part of your massage is when its over and you get to put on your heated robe and flee the room where the incident took place? lol I was in the womans lounge and told one of the employees what happened, she looked horrified and took me over to the salon because they were doing complimentary blowouts with a glass of champagne-which i needed at that point, ;) The girl in the salon was very sweet and apologetic. I tipped her well ( it wasnt her fault after all) Someone upstairs told me they would give me a complimentary massage if I ever decided to come back, which I thought was a nice gesture. I went to check out, and they comped me for the massage, said they had had other complaints about her...So why was she still working there?? At the front desk they kept saying if you come back we will take care of you. I thought it was very nice on their part so I booked a massage and a facial (my boyfriend wanted to treat me to something...so I let them put the facial on his credit card:) I arrive for my next appointment, people are nice. I go to the aesthetitians room. She isn't the warmest person I ever met. I explained what happened to her on my last visit and asked her to avoid doing neck massage. She was extremely defensive and kept defending the last massage therapist, she kept saying "well she's been doing massage for over 20 years!!" Whats your point? Richard Simmons has been a workout guru for years and he's still not in very good shape?!? She made me feel uncomfortable, like she didn't believe me???...but ok. The good news is she gave a good facial...maybe shes just socially awkward, who knows? I do prefer people that are working on me to be a bit more socially graceful, especially for the price they charge, but whatever. She did good extractions-I'll give her that. I go to my massage appointment with a girl named Wynter, and I've got to hand it to her-she is exceptionally good at what she does. I was soo close to leaving happy!! So close!! I steamed a bit, went to check out and they charged me for everything!! Even though I was told by someone upstairs that if I booked again it would be comped,for a massage and that that was the only reason I booked another massage in the first place!!?! I explained to the guy at the check out desk what I was told. It was basically just he and I in the boutique and he was desperately trying to call the owner, manager etc. He clearly felt uncomfortable but was trying to be nice, while stating that I had to pay for it. I paid for everything and tipped well, all the while feeling like the worlds biggest asshole!! I felt like they were implying that I was trying to get a free massage!!! Granted, its a large spa with several employees and it's possible that the employees upstairs didn't communicate to the employees downstairs-but I still felt like such a freaking asshole!!!l It was really embarassing. I had to get additional physical therapy for the damage that the first massage therapist caused. I've reached out to the owner a few times to make sure she was aware of what was going on at her business and she has never replied. Which makes me feel like she doesn't care. I used to enjoy this place, now I would never go back again, or refer anyone of my friends or clients either. It's a shame, as they do have some good workers there, but unfortunately the bad far outweighs the good. Aren't spa's supposed to be relaxing? So if you are the owner or manager-this was my experience, hopefully it will help you better you're business. I don't want anything from you guys other than for you to know what happened. I would not return for all the comps in the world. Hopefully you can improve things by becoming aware of what goes on behind the scenes. read more