Since we moved from Cary to Wake Forest in May until now we've needed to have HVAC service on our…read moreunits three times. These units were originally installed by Services Unlimited when the home was built in 2013-2014 and the original owners, we are the second owners, used them for their maintenance contract work. So we needed help and have met and been helped by Chris, John and recently Rico. These guys are great! Additionally, Trish in the office is customer centered and has been extremely helpful in coordinating the service guys schedules with our mostly emergency needs, especially in this summer heat. Worth noting, these guys are a small company and they can be stretched with responding, so be patient but know they are good people. Highly recommend.

Services Unlimited is proactive scheduling PMs in the Spring and Fall for cooling and heating…read morecheckups. I had to call previously to other HVAC companies to make sure they performed this work. Their mechanics are all courteous, knowledgeable, and efficient. I've not had any call backs. And our two systems have operated well throughout the year.

My AC system stopped blowing cold air…read more I have insurance from Sears. Sears assigned Trinity Climate Control for repair and this is only good thing Sears did. Brian came and found out that compressor need to change. He wrote report and sent to sears. Office confirmed with Sears for repair. Sears told that part is ordered and will ship. Amanda called them every week, I talked with Sears every 2 days. And after 1 month Sears shipped the part to Trinity. They know how long we suffered and put us priority in their busy schedule. Brian installed the compressor. Everything was ok for 3 days. After 3 days Air condition stopped. I left message them on Sunday. Monday morning their owner called and he came. He checked and figured out that fan motor is not working. We called Sears together, and he put his personal effort with office and after 3 days Ashley came and changed the fan motor. I was so thankful to Amanda. She worked very hard to get the part from Sears. Another thanks to Ed (owner), he came to check by himself because all technicians were busy. And thank you to Brian and Ashley. You are very helpful and professional. I am very satisfied with them and would definitely recommend to others.

Maybe my expectations were too high for an HVAC company…read more Two months earlier: furnace goes out on a Friday. Technician is 4 hours late to appointment. Can't get a replacement gas intake valve until following Monday. Shows up late Monday, replaces part. Annoyed at their lack of calling, and tardiness, but otherwise everything's fine. This past week: furnace goes out again Wednesday evening. I submit an AHS report to get someone out to fix it. They assign Trinity again. I decide to give them a second chance. -Thursday: I call Trinity to see when they'll be out. They say between 12-1:30pm. At 3pm, someone shows up, spends an hour diagnosing the problem: bad circuit board. They need to get a replacement board. -Friday: Nobody calls me, I finally get ahold of them and they say they'll be out at 2pm, and they have the circuit board. At 1:30pm they call and say there is a minor snow storm coming so they won't be out until Sunday. I request that they come out on Saturday instead, but they argue that the roads will still be bad, even though it's supposed to get up into the upper 40's. We tentatively schedule a Saturday appointment, and the guy says he'll call me Saturday regardless. -Saturday: Nobody calls me. Nobody is answering the phone. The roads are fine. Finally someone answers and says they have guys out working and he'll call me back to let me know if someone can come out. Nobody calls me. -Sunday: Nobody calls me. I leave 3 voice messages by 3pm asking when they'll be out. Finally get a call, and they show up at my house an hour later. They find out that it's not a bad circuit board, it's a bad gas intake valve. YES, THE SAME GAS INTAKE VALVE THEY REPLACED TWO MONTHS EARLIER. Can't get a replacement part until the next day. They PROMISE that we're the first stop the following morning and they'll be at the house by 8:30am, will be fixed by 9:30am, and they'll call me when it's fixed. -Monday: Nobody shows up in the morning, no promised phone call by 9:30am. By 9:45am, I call and they say they need to check where the tech is and they'll call me back. 10:30am, tech finally shows up. Side note: the technician was smoking a cigarette around our GAS FURNACE. And he left a cigarette butt in our yard. Not cool. The only reason I gave 2 stars instead of 1 is because they are nice to me in person and on the phone (when they answer). Again, maybe my expectations were too high for an HVAC company, but Trinity really needs to get their stuff together. I'll never go through them again.

I was a customer of Maximum Mechanical for 19 years and very pleased by the service. I have not…read morebeen able to reach them this spring to schedule a biannual maintenance check. After several unreturned messages I investigated and went to their office and they are closed down and no longer in business.

The gentleman who was the customer contact for the business, handled our call well- professional,…read morecourteous and careful with details. It was clear he was not just answering the phone, or pressure selling. We got a technician to come out an apprise our heater THAT DAY on one of the first cold days of the year (certainly a peak time for service calls). The technician was knowledgeable and advised us we needed to replace two parts. There was no "emergency fee" added. It took another three days to get the part in and I had to follow up, but they worked our service call in late on Friday afternoon. While my repair was not cheap, it was a reasonable cost. I was able to get an OEM part installed, which I appreciated. No mess was left, and I think I got a quality part. It's hard to ask for much more in an HVAC repair company. Five stars.

Had a problem with my gas pack and lost heat on our first floor. Out of 10 other companies they one…read moreof the few to tell my my 3 ton unit was oversize for the duct work under the house. They also found a duct was was way too small the all the correct air flow to the other half of our home. I felt they knew their stuff when they took the time to look at the electrical and our thermostat. They shows up on a cold morning and had my old unit out an the new one in with an hour. It did take 5 hours total to finish all the connections, programing the smart unit and replacing the small duct. We have heat now and it even gotten my wife home office to be heat like the rest of the house. It was always a bit warmer or colder than the rest of the house. I trust these guys to come back and fix any of my HVAC problems. They did amazing work.

Bad experience... HVAC replacement:…read more- Had a brand new Trane system installed - Didn't cool properly following installation - Took multiple visits and 2 weeks to get AC working properly (root cause: incorrect wiring at installation) Requested quote to improve even cooling: - Technicians/installers rigged system without permission (turning blower up to top speed and partially closing every damper) - would have caused premature wear and failure of unit - One technician/installer was unprofessional and rude prior to storming out of house - Sent concerns about visit to owner and office manager and never received a response - Received a quote to replace entire ductwork - instead of addressing specific areas of concern as requested During multiple interactions, they were quick to speculate and point fingers at existing construction - the majority of which were invalid or irrelevant concerns. Would not recommend - especially after the unprofessional reaction from one of their technician/installers. I was calm and polite during every interaction despite the frustration and worry that they caused (brand new unit not cooling effectively for 2 weeks during the summer). The technician/installer in question became angry after I asked basic questions about his "recommendations" which weren't logical.

The pressure regulator in my house failed, and my house had full city water pressure (which is too…read morehigh for fixtures and appliances). This is the second time I have used Optimal. They know what they are doing, everyone is polite, professional, work clean, and are respectful of your home. Since there is no such thing as a "cheap" plumber, they are not. They are the ONLY plumbers that will will use from now on. I used to be a contractor in my younger days, and know what good work is.

At the beginning of Memorial Day weekend, our hot water went to its final resting place. RIP. I…read morehad called my insurance company through my local utility to express my concerns. The customer service representative called around looking for contractors. No one was interested except for Optimal. In an hour, there was a technician at our door. They had a replacement the next afternoon. They were courteous and professional. They were done in no time. They saved our Memorial Day quest from a stinky host.

We had the guy come and check our ac and he replaced the capacitor, didn't check inside if the air…read morewas working. Less than a month later the ac is out again...seems to be the same problem? Maybe . Called the company and they said they'd have a guy out but then the owner called and said too bad so sad no one can come until tomorrow after 10. I don't even know what the guy did the first time because my wife was here...but everytime someone has come for ac they always come inside and check the temp that is blowing out the vents afterward....except this guy. This is a call back repair and they obviously really don't care except for new business. That's what it appears to me. Tell me I'm wrong.

Incredibly considerate, patient, and compassionate team. During the coldest stretch of winter and…read moreeven on a snow day True Service made sure we had heat for our 19 month old son. They didn't mind me asking questions as they worked (when appropriate) to help me better understand how the system works, how they troubleshoot, and how they planned to fix my unit. As the other reviewer stated they are very punctual and in the event of inclement weather they increased communication to let me know if they were going to be delayed. While they were working, they explained they do a preventative maintenance program at a fair rate. I believe my wife and I will plan to sign up for that this year.

We hired NC Water Heaters / NC Home Remodeling to do a number of electrical, plumbing, and…read morecarpentry repairs on our house and it has been an extremely frustrating process to deal with them. Overall we had a number of issues with the quality of work and felt that we were overcharged when we saw the final product of what they did. It was not all bad, and specifically we felt that the electrician they sent was very helpful and did a great job. However, the problems that we had completely soured our opinions of NC Home Remodeling and we would not recommend them to anyone. The first issue was that they did an extremely sloppy job filling in the grout on our brick steps to the point that they had to send out people multiple times to try and clean up the job. We were told that the worker who messed up the job was let go which made us question why inexperienced people were being sent out to do jobs that they didn't know how to do. Additionally, when installing a new toilet, we realized after the job was done that the toilet that was installed was too big and no longer allowed the bathroom door to close. I don't know how the plumber missed this, but we had to get them back out to switch the toilets around. We also had them quote installing a railing in our attic, which they originally quoted at $850.00. When we saw the final product all they had done was drill a 2x4 to the wall and attach a piece of lattice to the side of the steps. The cost of materials must have been less than $50, taken less than an hour to install, and looks extremely amateurish. I have pictures attached, it looks terrible, the 2x4 isn't even sanded, doesn't go the full length of the stairs, and is nothing like what we expected. I emailed them about it and they said that they decided to go a different route from the original estimate and dropped the price to $400.00. I don't know if they would have dropped the price if we hadn't said anything, but if I had known this was the level of carpentry they were going to do I would have just done it myself. There were several other things we had to go back and forth on to make sure the work was actually done which just made it an exhausting process. We were billed $800.00 for a painter who was at the house for 1 hour and didn't paint two of the areas he was supposed to do, so they only dropped it down to $650.00 only after we pressed them on it. They also billed $250.00 for gutter cleaning which was never done, so we had to point that out and get them to take it off the invoice. I know that this company is mainly a water heaters company and I am guessing that they branched out to home remodeling because there is a high demand for the work, but it seems like they overextended themselves and do not have people who know what they are doing in this field. We will not work with them again and I would suggest that you look elsewhere for home remodeling work.

Less than impressed. NC Water Heaters was hired to complete a few minor repairs after a home…read moreinspection. Their employee did a great job in resealing a toilet. The same employee installed a drain pan under my washer. That employee left a large dent in the front of the washer and somehow damaged the rods inside. I had to hire an appliance repair company to fix the washer (almost $300). NC Water Heaters did deduct this from my bill. They evaluated a light switch that was noted in the inspection report. This 5 minutes cost me $85 even though the employee did nothing!

Russell came out and gave his expert opinion on what he would recommend to replace our 27 year old…read moreunit. He provided an installment date. His team showed up and installed it. His installment team was friendly and respectful. I would strongly recommend them. I really love a company that does what they say they will do. I feel like it is just a small, honest company doing the right thing for their customers. They came highly recommended by my neighbor and I see why.

So impressed with the professionalism and honesty of Clark and Joe Cool! I originally had our Trane…read moreinstalled and serviced every 6 months by Maynor Service Company. Despite an installation hiccup, I used their annual service plan for the last 5 years. Once they started suggesting $500 UV lamps for the outdoor unit, I thought I should probably switch things up for a second opinion. My friends all used Joe Cool, and I am glad I do now too. Clark spent a lot of time going above and beyond, including taking off the original install seam glue for the upstairs unit (which never was) and accessing hard-to-access screws, indicating they never even cleaned the coil post-install once despite paying for it! No wonder they were always in and out in 15 minutes. But he took the time to do it right. Two things you need when hiring tradespeople- expert knowledge and honesty. This company has both, and I am a lifelong customer now.