It's always a pleasure to shop there and the staff is always friendly and helpful. They have…read moresomething I need and something I didn't need but I had to have it.

I visited this store for the first time on 6/27/2026 and unfortunately had a very disappointing…read moreexperience. When I walked in, two employees were standing at the registers talking with each other. Neither acknowledged me, paused their conversation, or even looked up as I entered. I brushed it off at first, assuming they were simply caught up in what they were discussing. I couldn't find the door handle I needed, so I approached one of the employees at the register. He said he would call someone to meet me in the aisle. I returned to the aisle and an older employee walked right past me, made eye contact, and said nothing. When he came back, he looked at me and said only, "Yeah?" in a dismissive tone. I showed him the handle and asked whether it was available or could be ordered. He replied, "It's a special handle, we don't have it," and immediately walked away. The lack of basic courtesy, acknowledgment, or willingness to help was surprising and disheartening. I left feeling unwelcome and judged. I don't like assuming the worst, but the way I was treated -- while wearing a bright pink polo and presenting as an openly gay man -- felt pointed. Whether intentional or not, it was hurtful. Customers deserve respect, professionalism, and at minimum, simple acknowledgment. This experience fell far short of that. Shame on them for allowing this kind of treatment.

The store is always clean, organized, and surprisingly well-stocked, even when I'm looking for…read moresomething specific. It saves me a ton of time knowing I can usually find exactly what I need without having to visit multiple stores. Everyone is friendly, helpful, and genuinely seems to enjoy helping customers. As a dog owner, I also appreciate how welcoming they are to my pups whenever I bring them along. It's little things like that that keep me coming back. Great store, great team, and a great shopping experience every time!

I purchased a solid-core door from this store and only needed about one inch trimmed from the…read morebottom. This is a straightforward modification that should be well within the capabilities of a shop that sells and works with doors. Unfortunately, they refused to make the cut. I even offered to release them from any liability in the event the door cracked or was damaged during the process, but they still declined. I understand businesses have policies, but customer service should include making reasonable efforts to help customers with simple requests. I came here expecting assistance and expertise, not to be turned away. This experience was disappointing and left me feeling that helping customers was not a priority.

Went to Lowe's 2 times,, Grace helped me both times. For…read moresliding screen door info. Grace is so nice, so helpful and so patient. Thank you so much!!

NEVER GO TO LOWE'S FOR FLOOR INSTALLATIONS…read more We went through Lowe's to replace our carpet with laminate flooring, and the entire experience has been a nightmare from start to finish. We initially worked with Bradley on the sales side and received several quotes. Everything seemed fine at first. Lowe's sent someone out to do measurements, and the process appeared standard. A contract was written, and we paid in full at the end of March 2026. After that, we waited to hear back about an installation date. Then Lowe's informed us there were issues with labor costs for our stairs that had not been included in the contract. After several weeks, Frank at the Rancho Santa Margarita Lowe's was finally able to resolve that issue. Next, we were told the project was delayed because stair nosing pieces were out of stock and the project could not be released to Keller Interiors. That delay lasted about a month. Once the product finally arrived, we personally went to the store to pick it up ourselves in hopes of speeding things along. When the contractors from Kellers Interiors finally showed up to assess the job, they immediately advised us that the contract did not look correct. They sat for nearly two hours waiting for Keller and Lowe's to sort things out before ultimately telling us they could not begin the installation until the contract was corrected and additional labor costs were paid. At this point, I still have not heard back from anyone. I have now escalated the issue by emailing both the CEOs of Lowe's and Keller Interiors. As I'm writing this, our project still has not started, and all of the flooring materials are sitting in our garage. Now we wait to see how long it takes for anyone to respond -- or whether they even care.

I find them to be a great option for people that are not handy types by nature. I learned some…read morebasics from my dad (son of a carpenter) who is good at fixing things and is a skilled amateur woodworker. I also like seeing their e-mail specials, coupons and freebies for making purchases. Recently I was contemplating whether "mechanics gloves" would work as full-finger weight training gloves in order to reduce the oils and sweat from my hands during workouts. A couple of years ago I put a lot of time, effort and expense into sanding and repainting my dumbbells with a nice forged pewter color. I would like to do more to preserve that. I tried the Harbor Freight HARDY brand "High-dexterity impact-resistant work gloves" that are a mechanics style with the rubber pads on top. I preferred the lower end thinner ones, but they were not very comfortable. I did notice the run a little small. I have very average-sized hands and normally wear a large (L), but those were tight with these, so I got the x-large (XL) with these Hardy's. The touchscreen compatible sort of kind of worked with the thumb and index finger but was not easy. Maybe the gloves need to be a snug fit? Maybe not? They do appear durable and are nice looking. I did an Internet search, and it appears you "may" be able to machine wash them. If I try that I will place them in firmer laundry zipper bag and wash them on GENTLE cycle in cold water. Then I would place them on a paper towel to air dry indoors. In the end, these were not a good fit for my needs as they were too bulky and thick. I will keep looking and maybe try another brand and smaller profile version of mechanics gloves. The staff here are always polite and efficient.

This is one of the best Harbor Freight store I've ever been to. It's always super clean and their…read morestaff is super helpful. What's cool is that they carry more than just tools. They sell metal detectors, slingshots, moving blankets, and so much more. They always have the best prices and offer sales all the time. I highly recommend this location.

Couldn't be happier with my experience working with Kai Baltgalvis for our front entry door…read morepurchase. We spent a few weeks shopping around big box retailers and custom door store recommendations online and I couldn't believe how difficult it was to get straightforward answers (estimated time lines, door material options, and final cost). The prices purchasing through Ganahl were definitely the most reasonable. Kai provided excellent customer service from beginning to end. He was knowledgeable, provided good recommendations, and quick to respond to any questions I had. When a minor hiccup occurred (on the manufacture side) Kai was quick to take action and make things right. If your shopping for new front entry doors save yourself time and start first at Ganahl lumber.

A very wide variety of painting materials, as well as unique types of wood and tools like Festoolread more

A big shout-out to Ben and Jason at The Home Depot in Woodbury, Irvine!…read more I visited the store today looking for replacement bulbs for our outdoor lamps. Ben and Jason explained that The Home Depot no longer carries that type of bulb because it contains mercury and is no longer considered safe for use. They suggested either hiring an electrician to change the fixture or using a converter. After I decided to try the converter first, both gentlemen went out of their way to help me locate the right one. I truly appreciate the extra effort they put in to assist me. This is what outstanding customer service is all about. Thank you, Ben and Jason, for your knowledge, patience, and willingness to help!

Raoul in plumbing earned everyone of the three stars in this review. It was a pretty complex…read moreproblem that I had thought about for a long time I'd even tried to use chatgpt to analyze it . . . and I still came into the store without a solution. Raoul became my thought partner, examining multiple solutions, each of which had four or five different components and their own strengths and weaknesses. This man's critical brain function went into overdrive and I walked out of there with my problem solved and only $21.42 poorer. After checking out I made sure to tell two different managers exactly how I felt about this amazing employee. Thank you, Raoul!

They rocked it out of the park today (1/19/26) for me. After picking up 6 pieces of wood, I went…read moreto the checkout and was immediately helped by someone. Even though it was self-checkout, he helped me ring up my purchase. I needed the wood to be cut in 1/2 and he told me to go toward the back of the lumber section and he will call an associate to help me. After about 10 minutes, the associate in lumber help me cut all 6 pieces of wood exactly in half. Note: For safety purposes, they don't not cut under 12 inches. These are also rough cuts, not precision. They do not cut pressure treated wood. Once the "rough" cuts were done, they all looked fairly even to my eyes. Great job by the associate in lumber. He was accurate, prioritized safety, and was very pleasant to deal with.

I dread coming to places like this, but my husband wanted me to join him. It wasnt so bad. The…read moreservice was great and we found what we were looking for. This is a well maintained store and the prices are great.

Will inside tech is really kind and helpful. He deserves to be recognized for his hard work. He is…read moreyoung but very knowledge and great employee.

The worst customer service ever!!!! They admitted to me over the phone that the incompetent staff…read moreliterally cancelled the most important part of my delivery order, on mother's day. They then hid behind this "shipd", attempting to make their admitted screw up my problem. Kevin is a terrible manager as well, making no attempt to contact this "shipd" and get my family our weekly water. Now the rest of this order will be returned and our family's business will never be spent here again. Our 360 subscription will absolutely be cancelled within 24 hrs unless there is water on my doorstep NOW.

CLOSED? Came here to look for cabinet pulls. Apparently they are closed. Space is empty with a…read moresign that it is available. No one answers the phone, so I'm not sure what it's status is.

After 28 years, our front doors were showing their age with discoloration and inoperable locks…read more After shopping at the various big-box stores and hardware stores that offered few choices and low quality, we happened across this "best kept secret" called Urban Showrooms. No fancy displays, BUT a huge selection of door hardware & knobs (so many options that it makes your head spin) not to mention bathroom & kitchen remodeling and flooring. We selected the EMTEK Imperial entry double door set, with the locks keyed to match our existing Schlage locks. Joey, the owner, is a no pressure professional, who is very easy to work with and offered his expert knowledge and opinion. We were so pleased with the easy ordering and timely delivery, we have since ordered new door knobs for all of our interior doors.

Stopped by to order a toilet seat. I was so pleased with the transaction that I had them help me…read morechoose the complete set of fixtures for an entirely different project in our other house. Ferguson has always been a complete and competent joy to work with!

Very Friendly and Helpful service staff, with a comprehensive inventory. Will visit again.read more