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    The Home Depot

    2.4 (340 reviews)
    Open • 6:00 am - 10:00 pm

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    Tony J.

    It started drizzling today, so I needed to quickly go buy a tarp, 5:45 AM this morning. I get there at 5:55 so glad that they open at 6 AM. The gentleman at the door would not let me in even one minute earlier. (so I Just stood underneath an umbrella outside as it was slightly raining) Very glad that they're open this early however, I didn't like dodging carts and stockers, and they would look at me - as if wanting to say - go the other way, but even the other path was blocked, by someone's stocking sodas, lightbulbs, you name it. In addition, The ladies at the register area, just seem to socialize with each other (mainly in my opinion, from encounters with them each time I shop here) their assistance once again, really wasn't helpful, (they told me my self-service register I placed my stuff at , wasn't working and they put my stuff at another register and then put it back at the register because suddenly it was suddenly working? and then I left my receipt in register, after my self purchase. BUT but they won't look and tell me, " Don't forget your receipt ." Seems like they are just there to socialize and make sure that we're ringing everything up. There was nobody else making purchases, and I quickly went back to pick up the purchase receipt. In conclusion, If I didn't need the item first thing this morning, I would have preferred to have shopped elsewhere, - unfortunately, the store is becoming like, small isles to get self service register open only, and too much for impulse buyers, and some employees pretending to be helpful sometimes. But There are those that are helpful and knowledgeable, (one just need to discover them / locate them.) So it's still getting three stars, and the value is good. I'm trying to think of some constructive feedback. But nothing else comes to mind. It's interesting that this review received post manager feedback, & they're under the impression that three stars is "exceptional service"?

    Scott S.

    Pretty much all Home Depot locations are the same. They offer a mass amount of everything home repair related. If you've ever been in one, you know exactly what to expect once you walk through the doors. This Home Depot location is no different. The one thing I will say about this Home Depot, at least when I've been inside, is that compared to other Home Depot's this place is a bit of a mess. Now, I'm not saying this as a criticism. Because the fact of the matter is, anything home repair related can get a little bit messy. But, the thing I notice about this location is that they have tons of their stock crowding the middle of their aisles. In all of the other Home Depot locations I go to, and I go to them fairly regularly, all of that kind of stuff is kept somewhere in the back and the customer never sees it. This is not the case at this location however. Meaning, you may see large blocks of stuff in the middle of the aisles. Other than that, this store offers all of the things Home Depot is known for. I won't go through the list because we all know what it is. But, if you need anything Home Depot related, this is your place to go on El Toro Rd.

    Alina S.

    I love this location. Friendly service and very well stocked for any of your needs especially around the holidays.

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    Page 1 of 9

    Ask the Community - The Home Depot

    Does this location do propane tank exchange?

    yes

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    Review Highlights - The Home Depot

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    That awful feeling when you walked to your refrigerator to fill up your glass with ice and water…read moreand realize the whole appliance is dead! My husband immediately went to Yelp and search for appliance repair. He found Royal Appliance saw the 5 star rating, read through the comments and called and book an appointment. Andre came over the next morning, found the problem and order a mother board and came back first thing the next morning and installed it. Hallelujah we have a working 24 year old refrigerator! You can't imagine the relief that it was fixable. Andre is knowledgeable and such a hardworking human being! He even went out after hours to pick up our part. I told him that if we ever need something fixed again Royal Appliance is who we will be calling!

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    Wow! I cannot say enough good things about Action Appliance Repair and the technician Mark. My…read moreFrench door refrigerator with interior water dispenser and ice maker decided to stop dispensing water and was no longer making ice, but the more problematic issues were the lack of maintaining the programmed set refrigerator and freezer temperatures. Of course my concerns were risks of water lines, electronic, or compressor failures. Setting an appointment by phone with Lisa was super easy. When Mark arrived, he was prepared to do a full evaluation of the refrigerator. I was prepared to hear the news that I needed a new refrigerator or that any repair costs would be almost as expensive. Well, let me tell you that Mark suggested only a minor adjustment to one of the internal refrigerator components, then giving that a few days of my monitoring the internal temperatures to see if that adjustment worked to maintain the temps within a range and to call the company with the results. That adjustment worked, which indicated to Mark that the problem was with the damper in the refrigerator. When Mark returned a week later, he had the new damper which he installed. The problem with the water dispenser was solved by installing a new filter. While he was there, I had him remove the ice maker which I rarely used anyway (giving me more room in the freezer). I share all this detail because unlike so many businesses, Action Appliance Repair is scrupulously honest, and never once tried to upsell me on anything unnecessary. This is a company that is definitely on my "CALL THEM FIRST" list for any appliance repairs.

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    Caesar's Appliance Sales & Service - Dryer vent hose technician thought was ok to reinstall (fire hazard)

    Caesar's Appliance Sales & Service

    3.9(517 reviews)
    4.8 mi

    Jay repaired our freezer for a reasonable price. Highly recommend…read more Arrived on time and finished job quickly.

    Technician Daniel was scheduled 10am-1pm today by landlord, so made sure I was home by 10am…read more Finally showed up at 1pm with no notice - rude to make people wait all day (a text 30 minutes out goes a long way so customers are not waiting around all day). There's a sign at the door not to knock (please text upon arrival) and that was ignored so he set off the dog alarm (grrr). LG ThinQ washer has issue with hot water at final rinse even when set to cold wash. Daniel tells the landlord the friction from the drum is causing the water to heat up. No it's not! Daniel checked the supply lines as I asked to be sure not swapped (they weren't). So his answer is it's being caused with friction (ummm Daniel, if not supply line maybe a faulty temperature sensor or control board - did you even consider that?). Even if that were true of the drum, it would not be enough heat to shrink and fade my clothes which is the issue since moving in two months ago. The issue is hot water when it should be cold. Next the dryer vent hose was all bent, had holes in it, and filled with lint. He wanted to put it back on the machine (a fire hazard). I happened to have a new dryer vent hose in the garage so asked him to replace it. He did so reluctantly, insisting the dryer vent hose is not what causes fires when blocked (yes they do!). Now there's lint and dirt all over the floor and under machines as the stackable unit was installed some 8 years ago. Asked him to clean it up before we put the machines back in. Even brought him a handheld vacuum (he chose not to clean it up) - put the machines right back on top of the layers of lint and debris). Also chose not to clean up the mess on the bathroom floor he'd made. I had to clean it in front of him and the landlord. All techs should have drop cloths and clean up after themselves - full stop!!! Get your techs vacuums. The closet the stackable is in also sustained damage to the wood trim. I point it out and he shrugs his shoulders. Zero accountability. No plans to have anyone come out to repair. Then I notice tikes damaged. Unprofessional all around. And icing on the cake was Daniel said at least 5 times when here he hates working on a Saturday (landlord was here and actually said to him "you might want to find another job" after the fifth time he said it). Then claims repair ticket did not state stackable unit (he explained they require two techs). I call the office and told yes, the repair ticket states stackable. And another note states "landlord declined second technician due to cost of additional $100). There you have it, unit not fixed and waste of 4 hours time, plus damage to tiles (when putting unit back in solo) and busted up trim. Looks horrible. The landlord believes Daniel's "drum friction is heating the water" so not going to do any further diagnostics. Sorry, cannot recommend you. Always have used Andy at Allen Appliance in Aliso Viejo (he is the BEST in all of So Cal). Save yourself the headache and call Andy.

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