The staff here is very friendly and competent and explains the issues and the choices that the…read morecustomer has to decide upon without pressure or talking down to people. I really recommend using them for your repairs and service. The prices were very fair as well

I took my vehicle in for an alignment. I specified (in writing) that I wanted the caster set at…read more+4.5 degrees or as high as possible if unable to achieve +4.5 degrees and the camber set at the upper end of factory specs on the negative side. When I went to pick the vehicle back up they informed me that the caster adjustment and camber adjustments were maxed out so they were unable to achieve my caster specs and the camber was outside factory specs on the negative side. I looked at the spec sheet and the before and after for caster and camber were identical. When I got home I crawled under the vehicle to inspect the alignment tabs. There is quite a bit of caster and camber adjustment still available and the bolts securing the cams had clearly not been touched with a wrench. So they didn't even attempt to adjust the caster and camber and straight up lied about it being maxed out and unable to be adjusted to the specs. Basically, I paid for an alignment, they didn't actually perform the job, then lied about it.

I had a really great experience at this location . I came in because my car showed a reminder to…read morereplace the brake fluid, expecting I'd need to book an appointment or pay for a service. Instead, the woman at the front desk was incredibly kind and got me help right away. The technician checked my car and told me I didn't actually need a brake fluid replacement. I really appreciated that he took the time to explain things clearly without trying to upsell me. What stood out most was the honesty. A dealership had previously quoted me a high price for this service without mentioning it might not be necessary. Les Schwab chose to be upfront and helpful, and that really meant a lot. I'll definitely be coming back.

It was pouring rain, I mean, pouring rain..my alert went off in my car saying loosing air in back…read moreleft tire..(11:00 a.m. ish) on my way out of town. Pulled in to Windsor Les Schwab stood in line, probably 10 minute.. so, yes they were busy. But when I got to the counter the man who helped me ( uh, didn't help me) said it would have to be tomorrow. I'm looking at him like ok.. do I sleep in the parking lot?. He literally didn't care..I thought maybe, surely he knows more than me.. he would he just go out take a quick look and say you'll be safe to go on your way or something. Nope.. nothing. Zero help.. so no, I would never ever go back or refer anyone to these guys.. Sat in my car googled another spot..crossed my fingers and drove to them. The guy was super nice, fixed it.. and the kicker was they fixed it for free!... shout out to BIG BRAND TIRE AND SERVICE on Shiloh Rd. For saving the day..

I have been going to this establishment (BENJAMIN TIRES)before it was sold to BIG BRAND TIRES…read more Since they have taken over, the service is still GREAT SERVICE (most of the employees are still there). I have my oil changed regularly and usually wait for it or leave it. I had purchased tires @ BT and they still take care of the tires without questions. I love the convenience of being close in proximity to this business and I TRUST them.

This place was great.. The guy was helpful and nice…read more My alert for my tire came on saying loosing air in back left tire on my way out of town..pulled into Les Schwab Windsor.. they were not only NOT helpful they didn't care if I was stranded there over night..HE DIDNT EVEN PEAK AT MY TIRE..said it would be tomorrow.. So googled another place and crossed my fingers they were near by..made it there and they fixed it with about 20 minutes.. and were super nice ..And it was FREE! I would recommend BIG BRAND TIRE AND SERVICE all day long on Shiloh Road.. I didn't even know they were there..thanks again for all the help

7:30 am on a Thursday in Santa Rosa…read more.. My truck broke down on the way to make a delivery... AAA towed it (and me) to Coogler's on a recommendation from a friend who knows these guys. Stressed? You know it! Concerned about the work that would be done and how long it would take and what it would cost? Absolutely! Who isn't stressed out when their car breaks down, and they're going to a new auto mechanic??? Greeting me in the lobby were three of the nicest guys who just got into work and were in a better mood than I was... Things were looking up already... Jeff was my repair coordinator, and he immediately put me at ease and let me know that they would do everything they could to get me back up and running ASAP. I quickly booked a rental truck and Ubered to the rental location to get it and bring it back to swap the goods and get back on track. One of the technicians (Scott maybe?) helped me make the swap (above and beyond? Yup!) Quick communication on Coogler's part with some texts and emails told me they had found the problem and were on the case. Estimated time to repair? End of today or tomorrow at the latest. That's fast, I thought... Good news too because I've got more deliveries coming up. 'Tis the season... Fast forward ~4 hours and I'm getting a call from Jeff telling me my truck was ready to pick up (pun intended). What?!?!?! 4 hours and it's done!!! Got back to the rental shop, got one of their guys to take me back to Coogler's, and was back in my truck at 1:30 pm. Since then, a couple of genuinely concerned calls and emails asking if everything is still going well with the truck. Normally, when I do business with someone, they only call to ask if we can do more business. This was actual follow-up and quite refreshing. Will I work with Coogler's again? You bet I will! And if you've been looking for a dependable auto mechanic who's going to do a good job of both fixing your car AND being pleasant to work with, you should too!

Outstanding! 3 visits to discuss, diagnose and remedy a large mechanical problem. I spent $900 at…read moreanother mechanic shop (over 2 visits) which did not fix the problem. After Cooglers made the repair, the issue is finally resolved. My new mechanic, highly recommended. Also Karl and Daniel their front line staff are the best customer service folks I have encountered in years!

It was time for my car to get new tires. The place which I had initially gone to estimated about…read more$1000 to get new tires and have a wheel alignment and one other thing I can't remember so I did my own looking around to compare prices and turns out Walmart did the exact same work for a much lower price. I'm glad I did my exploring of other businesses because I saved myself so much money and honestly, Walmart did a great job not only were they done in about an hour, but they did a great job overall and kept me updated on the process and since I paid in advance. It was easy to just pick up my car when they were done, which they texted me when it was done. I will definitely be retarding for an oil change because their oil changes are also much cheaper. Thanks so much Walmart. You never fail me

This Walmart in Windsor is great, I bought my Everstart car battery in Rohnert Park, they don't…read moreinstall car batteries. I drove up to Walmart in Windsor and they fit me in without an appointment and installed it. Everyone was friendly at the auto center, you could see all the mechanics hard at work in the different bays. I wish I lived closer, I would take my car to them for all needed services.

Will consistently take advantage of old ladies or anyone going in with semi old tires. They will…read morehold you hostage and say you need to buy tires before you leave. I've seen this happen to multiple over 65 year olds going in to simply air up their tires, but then get upsold on things they didn't need and then don't keep the tires that clearly had more life in them. Sold my mother 6 tires on her way out of town , simply getting air.

Big O tires wanted 50 bucks to plug my tire and then they said they couldn't plug it The nail was…read moretoo close to the sidewall, which is a difference of opinion I've plugged many of my own tires in the same spot I get it. They don't want to be liable They told me I had to get a new tire (BS) $$$$$$$ I don't know how many people would fall for that crap !? so I took it Ceja, they patched it for $40. Guess I'll know where I'll be sitting on that business for now on.

Simply the BEST! Accommodating, efficient, and incredibly affordable. What more could anyone ask…read morefor when needing help with your car? Thank you for everything that you do for our community.

Such great service! We took our 1992 Ford F150 into Fincher's recently for a brake job. This is…read moreour work truck we've had for many years, not a looker. Not only did they do great job on the brakes but Jacob saw that our tail lights were broken out and fixed with plastic film. He found a new lens in his shop, bought another one, and popped them in. A sweet surprise! The truck looks so much better now and stops too. This is the kind of service Fincher's is known for and the kind that will keep us coming back. A local treasure!

They have worked on all my cars for over 20 years One truck…read morethat I still have had top end rebuild I've put more miles on it sense the rebuild then it had when it was done that says a lot the mechanic still works there and always says you still got that truck whice I do

I brought my car in to get smogged and was failed by them three times. I followed all repair…read moreinstructions and was still failed. After the third failure, something didn't feel right, and I took it to another smog shop and was passed in 10 minutes. Very frustrating experience to say the least.

Wow, I couldn't be happier. Kolton is awesome. Managed to fit me in for an emergency tire patch,…read moreand really saved the day. He had me in and out in less than 30 minutes. The only thing better than the service was the price. I was shocked when he told me it was only 30 bucks . Let's just say I will be coming back when it's time for new tires. If you have tire issues, make sure you give them a shot. You won't be disappointed

Amazing service and very affordable. Great place to get tires and super friendly staff.read more