I had a very positive one-time experience with this company. I called on a Monday afternoon to get an appointment to fill a crack in my windshield. They offered Wednesday as the soonest date, but that day didn't work for me, so they offered the following day as the next available date. My insurance company gave me a 4 hour window (8-12 on Thursday), and the technician from Safelite called me right around 8 AM on the day of the appointment to narrow the window by 2 hours (10-12). Awesome. Kudos to the communication between Geico and Safelite. My tech called me when he was about 15 minutes away, then again when he arrived. The whole process only took about 10 minutes. While there is still a crack in my windshield, the hole left by whatever hit me is now filled so I shouldn't experience any leaks. read more

If you have an issue with your service, you are TOTALLY SCREWED! We are now heading into the 4th week of something that should've been so easy, but yet here I am with defective glass and still waiting for a call back that's never coming. They put defective glass in my vehicle, attempted to put even more warped glass in the 2nd time and I still cannot get a refund for a service they clearly cannot complete. I have called, chatted, and emailed repeatedly through every avenue I can come up with - they will not call you back! they will flat out lie in emails stating "I've left you a voicemail", but there is nothing missed on your phone. I have asked REPEATEDLY in all of the above forms to be refunded. I have asked repeatedly to see written documentation on the refund policy and have been told it doesn't exist. please explain to me why I am required to sign a release for a refund when you cannot provide any documentation stating that that is your "policy". If ANYBODY within Safelite corporation could provide this written document, we could move forward. after repeated attempts to get this documentation and the fact no one can provide it, I just need my money back and we can move on from this. read more

Safelite AutoGlass - Windshield Installation & Repair Near Me - Columbus, Ohio

See all

I have to say the Sanford, Florida. Location needs to get themselves in. Check and take the word of the customer. This was a factory installed windshield, not an after market. I kept going over and over and over with them. That there was a problem with the car pulling on the lane assist, I even showed them when the lane assist is off. The car does not pull the alignment was in line. There had been no problems with the front end of the car. The car is a two thousand 2025 i sustained a crack in the window and they went ahead and replaced it. I have been home with surgery and I was supposed to stay calm for the healing process. We went back-and-forth back. And forth. And no response from the district office in Orlando, Florida. It was like there was no complaint, and they treated this as it didn't exist. Finally, I notified my local insurance agent. He stepped in and he had no response, either. He had to go to the higher up and they made contact. Finally, with safe light, safe light wanted me to prepay to have the manufacturer fine tune. I told them I was out of work, and I did not have the diagnostic. The insurance company stepped in assigned a adjuster. Gave the dealership op and I found out yesterday that the camera was inoperable to where the car was pulling to the right. This should have been taken care of remember, not every code and every system after market can get into a system. The manufacture of the vehicle is the only one that can give the rights to fine. Tune the alignment, just like bringing your car to an outside garage. Not all fault codes are accessible. Unfortunately, that's how the manufacturer gets you back to the dealer. It is all a business but getting back to safe light as a 3rd generation. I've never had a problem in the past. I cannot give them anything greater than a 0. When it comes to their 5 star, they did not deserve it. They will never deserve it. And I am very discouraged my time. My efforts and my health did not need to go into this spiral. With them, so those of you that love them, great those of you that have had problems with them. Absolutely, keep pushing, keep pushing. If you have to notify your insurance company and tell them that you are not satisfied. You do have a right to get your car to the dealership. If you feel that there's an issue with the safety camera, remember. Once again, the customer is right. Don't let them take that right from you. You don't have to listen to what they say. If you feel that there's a problem, get it to the dealer, there are cars that cannot be adjusted by them. They do have to be done by the factory. Good luck and to save light. You lost my business read more

I had a window from 12-5 and didn't get a call until a few minutes before 5 that my technician could be on the way for a service that would take 3 hours. I canceled my whole work schedule for this and when I called customer service all they said wa sits hot outside and we are busy. You can reschedule or bring it in. If I ran my business like this I wouldn't be in business. read more

I will not be using Safelight again. Cannot get anyone to talk to. They keep rotating with the same options that did not address my issue. It's clear they just want to take my money and run from anymore communication. There are substantially better options out there. Got a reply from company referencing my review and telling me I should call a number they provided. I did and got the same old rotating repeating prompts taking me nowhere. read more

So took my vehicle to safelight to get a windshield replacement as they are the preferred easy provider of my insurance Liberty Mutual. They apparently have this new policy if they see any bubbles/rust they won't fix it unless they grind your car. So Reds Auto will get my business. Photo of this tiny ridiculous area provided. Common sense needed here read more

Extremely disappointed with our experience at Safelite. We paid $450 out of pocket to have a window replaced after getting a chip, no insurance involved, yet the technician broke the window regulator during installation and management refuses to admit fault. In fact, the response from the Safelite team when we informed them about the regulator malfunctioning, immediately following the repair, was that the regular motor is considered a wear and-tear-part, that we unfortunately are just experiencing very bad luck, and coincidentally, Safelite also provides window regulator replacements for only a few more hundred dollars. Instead of addressing the issue, they've been dodging us and now tell us they filed a claim through our insurance (which we never used). In addition to the damaged regulator, the door panel was left partially disconnected from the frame, with a large gap. It's still unknown if this is due to the technician(s) lack of attention to proper procedure during the repair and subsequent inspection, not having the knowledge and skills to properly finish the job, or worse, damaged the panel/panel clips during install and did not mention it. This is completely dishonest and unacceptable. We're left with a broken regulator, a driver-side window stuck halfway open, and no accountability. Avoid this place if you want professional service and integrity. read more

One Star - Disappointing Service and Zero Accountability Scheduling with Safelite was easy, but everything after that has been a nightmare. They sent me a work order that was supposedly good to go, only to later say it was wrong and now I'd need to pay more--despite the fact that my insurance had already approved it. I contacted my insurance company, and they confirmed that Safelite needs to correct their mistake. Still, no one at Safelite will take responsibility, and I've gotten nowhere with their customer service, which has been completely unhelpful and borderline indifferent. All I'm asking is for them to make it right. Instead, I've been left feeling ignored and frustrated. I won't be using Safelite again and wouldn't recommend them to anyone who values clear communication or customer care. read more

Update: I recently had electrical issues with our Volvo. Bottom line is it ended up being a faulty wiring harness that feed the windshield sensor area. Guess what, it was damaged when Safelite replaced our windshield! I feel like this poor experience is NEVER going to go away! Almost $500 later at our local Volvo dealer and it's fixed. DO NOT USE SAFELITE read more

Took my car in for a chip repair. The chip was there, it's the size of a pea they took my car back within 5 minutes. They brought it back with a crack that was about 20 inches long. Had they told me there was a possibility of my windshield cracking, I would have not did the service I would have took my chances and replaced my window at a later date if it ever cracked now they're telling me, I need to pay sixteen hundred dollars to replace my windshield i called the district manager left. There were 4 or 5 messages and never heard back from them. I feel completely ripped off. read more

Had a very small chip repair at zero dollars. The repair process cracked the entire windshield now they want my deductible for payment. Their repair method needs more work read more

Took 2023 Kia Sportage in for windshield replacement . During installation (roughly 4-4-25), they broke my rearview mirror. Was told they would order part and fix it. Three phones calls from ME (not one call from Safellite) and a month later I was told they ordered the part. No one had ever place part order previously. Got a random message from Safellite on 5/7/25 to show up for appointment at 4pm to fix the broken mirror. I called on 5/7/25 to ask how long the appointment would take 20-45 minutes is what I was told. At 3 pm (hour before said appointment), I received text from Safellite that the part still had not arrived and would arrive in the next 2 days. I paid cash for the windshield of $994 and for them to cause damage and take there time to fix it is ridiculous. Extremely disappointed as an agent that refers alot of business to Safellite. If this is how I am treated, I can't imagine how my clients are treated. read more

Got a windshield replaced a month ago and they did not glue on the rain sensor properly so not my review mirror is hanging. My dealership stated a new windshield would need to be put in. Spent the last hour trying to get somebody on the phone and to schedule and appointment for warranty work and keep getting hung up on or transferred. Why is it so easy to schedule the initial appointment to get my money but when it comes time to warranty your work you make it impossible for people to get through? read more

I've had two appointments schedule and still do not have my windshield repaired. My first appointment no one called or showed on 4/30/22. My second appointment which was again between 1-5 the technician called at 4pm to advised he'd be to my home at 5:30. I've spent hours waiting for an appointment that seems impossible to happen. I called customer service who advised me they could save me $20 if I came in person. I was clearly aware of the options available; in person or remote. I choose the remote option and was more than happy to pay the additional $19.99 because it was the must convenient option for me...so you saving me $20 is not the response I was looking for. The material to repair my windshield is $8, labor is over $100 and with the remote fee making my total $168 and you can't keep an appointment is frustrating. Thank you for nothing. Update: as of 5/3 4pm i did call customer service and as you can see in my comment above was advised to come in which is not what I wanted to do. I'll find another company that will respect Love you time and save me money! read more

Safelite AutoGlass - Windshield Installation & Repair Near Me - Columbus, Ohio

See all

This is the worst safelite ever don't go. Manger and staff are horrible rude and preferred to argue . Install glass that was too small and has a clear edge original black to hide frame and windshield bonding material, damage paint on the frame of windshield. Came up with excuse instead of solutions. Told me to accept because it will be like this on every after market windshield. Plus no mention I was not getting OEM, insurance was expecting OEM Safelite pocketing money most likely. They need to find a new glass vendor. Refused to give me the quality control manger name and information. Save yourself from headache and find another glass fitter. Below is picture of before and after, look at the gap on new glass and compare to original and paint damage from the removal process. You be the judge on the repair pictures below this place needs upper management to step-in. Aug 3 2024 was the repair date. Work order below if Ceo or VP maybe district quality control manger would like to follow up. Would put zero star but not allowed. Hopefully the Ceo or VP see this and start making changes. read more

See all

I would never use Safelite ever again or recommend nobody to them. they placed the wrong work order, brought the wrong glass to my location, Then we to retrieve the correct glass from the warehouse , came back to install it and broke the glass, so they reschedule my appointment until they got my from the warehouse, they had to re-order the new glass before they c come back to reinstall it and then wants to double the price on me that doesn't make no sense. read more

I had my sunroof repaired a week ago. Repair guy could not recalibrate and asked me to contact Volvo for recalibration rather than doing so himself. I then called customer service number and was told someone would call me back to take care of this issue. It's been a week and no one has called me yet. If I had been told they could not repair a sunroof for a Volvo S 60? I would have found another repair service. Disappointed and not surprised about how they handle customer service. read more

10-6-2025 9-30-2025- appt at Safelite, Okemos, MI @ 9a to have the front windshield replaced, (nothing wrong with it, but the molding around the window cracked apart in a car wash) on my 1997 Econoline van. Safelite would not just replace the molding. The entire windshield had to be replaced. I made an appt on 8-27-2025; for Sept 30, 2025. The Technician promptly took the van back to the shop @ 9am. I waited until approx. 10:20a. I asked Megan (Receptionist) how much longer? She said it would probably be another 1/2 hour. So my husband and I went across the street. At 10:21a, I rec'd these text messages, back to back, see Attached photos. 1 and 2 I then received a call from the technician the Van was done. Attached photo 3. 10-1-2025- Upon my initial inspection, I did not notice the crack in the passenger side windshield Cowl from the screw before I left Safelite shop. There were black plastic pieces all over the floor inside the van. I cleaned them up. There were also white dust spots on the dash(?) At home, looking at the front of the van, I found a big broken piece of black plastic on the bottom of the grill in front of the engine. Attached photo 4. Inspecting the windshield further, I discovered the passenger side Cowl was cracked latterly on both sides of the screw. I immediately called Safelite and spoke to Mgr Lori. We made a warranty appt for Oct 6, 2025. 10-6-2025- Mgr Lori Inspected the cracked Cowl. She called Technician Tyler, he came to inspect. He said, "It looks like the screw was tightened too tight". I said, "that's what I thought." Lori stated they had pre and post inspection photos and she was going to review them. Lori found the crack in the PRE and POST inspection photos. She first said, "the cowl was only cracked partly up to the screw on PRE inspection photo. Then after the cowl was put on, it looks like it cracked all the way." Lori showed me the photos! She stated the PRE inspection photos were taken at 10:20a, and the POST were taken at 10:40a. I said, "do you hear what you said? The photos were taken 10 minutes apart? I waited over 90 minutes for the windshield replacement! Why was I here over 90 min. if the repair took just 10 minutes?" Lori said, "they must not have started on time." I said I watched them take the van back at 9a. Lori then said, "we had trouble downloading the pre inspection photos!" The time stamp on both sets were 10:20a and later! Lori first stated she was going to make it right. When I questioned her about the validity of the photos and wanted her Supervisor's number, she retracted. Lori stated she would send the information to her supervisor, Tyler Fallis. I requested his phone number and she stated "we only communicate through email." I called the office after I left and left a message w/ Meghan, asking Lori to forward the pre and post photos to me. I never received a return call or copy of photos. 10-7-2025- Lori phoned and said she had sent the information to Supv Tyler Fallis and he denied the warranty request to replace the cowl. I asked for a copy of the photos and Lori said, "There is no way to send them." I said, "you have my email address, you can copy and paste them into an email. She repeated there is no way to send them. I feel that if Safelite didn't have anything to HIDE - out of decency, curtesy, and Professionalism, the technician could have noted or TOLD me the cowl was already cracked! IF IT WAS cracked. Which I believe it was NOT. I would like the cowl replaced (per Safelite warranty). Veronica Pesch-Scott CONTINUATION: 10-8-2025 I called Safelite to speak to Lori Kehres, and find out why I received an invoice for a cancelled appointment? The invoice had $100 Warranty work written on it, with a -0- balance. Safelite did NOT do any warranty work on my van. The receptionist (Elle) wanted to take a message, Lori Kehres was not available, so I asked for her voicemail. Elle said I don't know if she has vm! I then gave her the message (above). And asked who they were licensed through and she did not know. She would check. Another woman came on the phone and immediately started yelling and questioning me about an invoice I was charged $100 for Warranty work! I said, "I DID NOT SAY THAT! Asked whom I was speaking to?" She said Lori. I wanted to know why I rec'd this invoice for supposed warranty work of $100 and -0- balance? The invoice states work was completed @ 2:31p. I was not at Safelite at that time and did not cancel my Oct 6, 2025 appointment. She wanted to know why I was calling and what difference it makes what time her invoices say? I said I wanted to know who they were licensed through and she said "they are not licensed, they are a corporation based out of Columbus Ohio. It is a franchise! She questioned me why I needed this information? I said, "I told you I was writing a complaint to the AGs office about their business practices. She hung up! read more

9 months!!!!!!!!!! it has been 9 months since my last review!! yesterday, my part was finally replaced! the windshield has been stuck with defrosy mode, a lovely way to enjoy the summer and winter! after 9 months of being kind, patient. i have been lied to, told my part was ordered, than told it was on back order, than lost, etc etc.... yesterday, it was finally replaced! guess what!!!!!!! it still doesn't work!!! my car is brand new, never had this issue till.you touched the windshield. after 1 yr it was finall fixed. i had my windshield pitted by a sand storm and had to have it replaced again all to have the exact same problem follow, here i am 9 months later finally feeling like it was gonna be fixed, and no! my question to safelite is what do you intend to do about this????? i would love to know how you can satisfy this situation. read more

Safelite AutoGlass - Windshield Installation & Repair Near Me - Columbus, Ohio

Absolutely by far the worst company I ever dealt with they don't answer the phone. The automated system is terrible. I had a serious issue with my local Safelite that I needed to escalate to the corporate office. It's impossible to get anybody on the phone so that tells me Safelite couldn't care less about their customers or the satisfaction. read more

Set up and appointment for my truck thats getting repainted. Appointment was made last week, 8:00AM-1:00 pm AUG 27TH 2025. Took off work and they were a no show. They did call and 11:00 am told me they would be here by 2:30 pm, 2:45 drove pasted my house to do another job. I did NOT need a windshield truck is being repainted and after a couple hundred thousand miles wanted a new windshield. I CANCELLED MY APPOINTMNET. my local guy is 25 bucks cheaper and will honor and respect my time. I have 10 vehicles n will NEVER call this company again. read more

We paid out of pocket for a windshield replacement, we set it up online, the website gave us the option of regular, standard, or premium. We chose premium as there was not a big difference in the regular (with wipers), and premium (with wipers and rain shield) plans. I then looked online for a promo code to help with the cost as it was almost $500. Then (ONE) technician came out and replaced the windshield, my son asked about the wipers and rain shield, and was told that was not on the work order. I emailed a complaint, received a response the next day, a call from CORPORATE, then she added the SHOP to the call. I was told from CORPORATE that there was nothing they could do to rectify it unless we paid an additional $110 for it. The SHOP employee then changed it to well sometimes when the wipers are not in stock the premium then drops to regular. I then asked where did the additional $200 charge come from and she said well you had T-Tops so it took an additional tech, as it was a two person job and that is where the extra labor came from, and they had the audacity to tell me, "we still allowed the $80 discount". It was not a safelite discount, it was a promo that I found online from another coupon retailer. They are shady and deceptive and claim they have no control over what the website does. Both of these employees were rude and condescending when speaking to me. I will definitely not ever recommend them ever and will be sure to let my friends and family know as well. They also work in auto stores so hopefully they will know not to send anyone that way either. This was the shop in Arlington, Tx. SAFELITE 2411 S COOPER ST ARLINGTON, TX 76015 817-522-4300 read more

We have used Safelite several times over the years and have been totally satisfied with the service, but this experience has wiped away any confidence we have in your company. Let's look at the timeline here and all the missed opportunities to fix this problem. Sunday at approximately 15:00 my wife is struck by a rock on I 20 near Thornton Rd exit, leaving a penetrating hole almost an inch in diameter and spraying glass chards into her vehicle directly in front of her. Safelite is contacted and an appointment to replace the glass is made for Tuesday afternoon. This went as expected and I am satisfied with our experience. Tuesday the Safelite technician showed up within the appointed time to install the new windshield, at that time the Safelite technician discovered the glass had significant scratches in it and asked my wife if she wanted it installed. She responded no at which time the technician explained that a new windshield would not be available until Thursday, she explained to the technician that she needed to return to Myrtle Beach South Carolina, a six-hour drive, on Thursday. The technician told her she could drive the car back to SC and have the work rescheduled there. Questions are, why wasn't the windshield inspected (a QC check performed) before delivering it to the customer; and the suggestion of driving a vehicle with a 1" penetrating hole in the windshield at interstate speeds with the possibility of rain/thunderstorms. The lack of prior inspection to me seems incompetent and the suggestion to drive the vehicle seem irresponsible at best. Georgia Highway Patrol would issue a ticket for driving vehicle a windshield in that condition, would you recommend someone you care about driving it? read more

Went to make a purchase thru online portal spoke with a chat person was having issues using code given by satellite thru email. They told me it would not come off until you paid in full interesting part I kept getting and error code not valid on the promo code area chat person basically said nothing can be done about it without paying first. If your going to email something please and I mean please make sure it works. It was my first time using satellite but after this experience it was surely my last now. Promo codes are supposed to come off during the purchasing phase not after you pay full price and hope they take it off. read more

Due to an accident on the interstate and a large police presence/crime scene on the way, my husband got there two minutes past appointment cutoff time and they refused to take the car. My husband had repeatedly tried to call about our circumstances and they never answered the phone. Extremely poor customer service. read more

I brought my 2015 Merz GL 450 in for a windshield replacement and recalibration. nothing el wrong with my vehicle. after 3hrs. I received my vehicle back riding rough, shaking and vibrating. I brought it back a 2nd tim, still not corrected. The manager, rudely told my husband to take it to the dealership. I called customer care to hear this is commonly seen in foreign vehicles because they don't have the software application to calibrate like the dealership and told me to call my insurance company. instead of transferring me to his upper management as I requested, Juan said he didn't his leader's contact informatio and wanted to transfer me back to the management team at the local office who can't get it right. Plus, asked why take vehicles they knowingly aren't prepared to service??? read more

Zero for quality. I called two weeks prior to have them replace my windshield. My first appointment was cancelled last minute as they were sick - that is understandable. However, today I was supposed to have the windshield replaced, I waited with my eyes on the phone as the technician 'John' was originally SUPPOSED TO arrive 10:35 AM and this is the text I received "Your technician, John, is on the way! ETA: 10:35 AM. We'll need your keys or key fob; hand them to your tech when they arrive or leave them in a safe spot in your unlocked vehicle. Please secure any pets before they arrive. Keep an eye on your texts for further info from your tech. Questions? Call 888-507-1910." When the technician never arrived, I attempted to reach out with the number provided only to get the run around with AI answering the phone. They used to be a wonderful service, but I would deduct 10 stars if possible. I attempted several times to find another phone number to call noting that this business has become like many others, they only want you to contact them online now because apparently they don't want to pay enough people to answer the phone. When I first scheduled the appointment, I made it VERY clear that I needed someone to arrive and finish before and appointment I had scheduled. So when I finally did get a hold of a very rude human being on the other line, I was first asked if I had responded to the text, which as you can see doesn't ask for a response. Then I was told that was not their problem and I should have taken it into the shop to get it fixed. If you need anything fixed on your windshield, find a real technician and go local. read more

Will never use this place again. If I could give zero stars I would have. Called and gave year, make and model of vehicle. They showed up and couldn't do it because they needed to have it at a shop to calibrate the windshield. We made another appointment and brought it in and they put in the wrong windshield. Made another appointment at a location that was most convenient for us, showed up and they said the appointment was at another city. Drove to the other city and we were told that they couldn't do it because we were 20 minutes late. Absolutely no help from Jeff C. at the Wakefield, Ma store. Not even the slightest bit of help. Si I call Customer Service and give the robot all the info on the order and the robot says "We can't take your call right now" and hangs up. Totally useless. Never use Safelite again and will tell everyone we know. Great customer service. read more

This company broke the latch on my car while installing a window. They are refusing to pay. Even after their warranty team came and looked and said this happens all the time!!! Take it to a dealer and send us the bill!! They lied to the better business bureau!! And are refusing to pay for breaking my car. I've tried contacting each team leader. No response!! They have been rude!!! And are scammers read more

This has to be the worst company to use. I have been been scheduled twice for warrenty where they messed up my trim not trim is more loose. They do not contact you back to make things right. Locations in tampa fl stay away go some where else read more

We had our windshield replaced on Monday, October 21, 2024. Our technician, Demetrius, was from the Pasadena, Texas location. He couldn't get the windshield recalibrated properly, and told us to contact the service department to schedule to get it done. I was told that the recalibration was taken off of my total, and that we have to take our truck to the dealership to have it calibrated. The dealer informed us that we did not have a Ford windshield put on, and that we would have to get the windshield replaced with a Ford windshield, and that our cost would be $1,200.00! Not at all happy with the job that was done!! We were told that the windshield would be replaced AND CALIBRATED! But this was not the case!! Buyer beware!!! Shari S. read more

Took my vehicle in for a broken back glass. had it repaired then it started leaking. Took it back again an they said it was the handle on the door hatch. Told the Indep MO branch that it didn't leak before that. Technician also said this was the 1st time doing it. Took to Ford since Joshua King told me it wasn't there fault and too get off his lot an to file a claim with insurance if I wanted it fixed!!!! Im sorry what!. Took it to Ford an they said it's the worst install job they have ever seen. crowbar marks, silicon everywhere. Now I want them to pay for the repair and like above just keep dodging me. Guess it's time for an attorney read more

Words can't explain how frustrated I am with the company. A windshield replacement has turned into a month without a car and Safelite is taking zero accountability. What's even more frustrating is I feel like I work for Safelite trying to walk everyone through this horrific experience. Managers never call you back and they also cancel appointments with no notification. If your are in the San Antonio area DO NOT USE Safelite. read more

Terrible organization. Charged me for a service that was never completed and still haven't been reimbursed. I have called every day for a week. Find somewhere else, do not use Safelite! read more

Safelite in brownsville Texas, mislead me, cost me 4 hours time, and was very unprofessional. I made an appointment to get windshield replaced. Dropped my vehicle the following day to get windshield replaced. Then an hour later I get I get a call saying windshield was not available, and come pick your vehicle. Also, the quote I got online was $300 less than what the manager said it cost would be, and he could not tell me why... Very disappointed in service.... read more

This company has lost their way. I've been trying to get a windshield put in my vehicle since May I've been jerked around, strung around and lied to. I've been sent to a filthy facility and they knew I was coming for almost a month. In fact I get an email the morning before to confirm my appointment only to drive 28 miles to be told that my window has to be backordered now this has been going on for two months now you guys you're gonna have to make your own mind out whether or not this company has lost their way. I've been in the automotive industry all my life and I'm 68 years old. This brand is self-destructing I've used it for a decade. I watched it grow and I respected their brand and I've used them four times in the past and they were good company, but this is unrecognizable to me. They have my money. I don't have a Window what they brought me as a sub standard window after I requested OEM it does not fit. It flooded my vehicle that I have to have the entire inside removed now and I still don't have a window that safelite 2025. And I can't get no one to reach out to me to fix this. You can't contact anyone. They're hiding look at their reviews which I should've done and if they don't realize they have room for development this company is gonna be gone and I play 68 years of entrepreneurship behind that statement, you can't treat people like this and survivenow I'm gonna wind up having to eat this almost $1000 and go to their competitor and that is sad. Heck, it's tragic. All I asked was a phone number where I can talk to a human being so I can stop this train wreck and you know what they do. They run you through this AI for sale program. They want to know if you're over 50 and then they put you on this medical alert BS see they're not making no money selling windshields because you're not treating people right and now they bring in this Motion, unfortunate product, and put it in front of them. Their brand has been destroyed. And now they're going to medical alert devices wow. read more

Is anyone interested in a class action lawsuit against Safelite? Their Lack of response, inability to right their wrongs and a general attitude of not caring about the quality of the work their technicians provide are all bad enough when one exists, but the combination of all the things amongst others, is not something that a business should be able to continue to get away with. I personally am sick and tired of paying my hard earned money to big companies who literally steal from me when they don't deliver what I, in good faith, paid them to do. iperaonally Know at least 10 people who are ready rid take action and I am in contact with no less than 59 people a day who I will make it my mission to ask them if they have had issues with Safelite. I gave them ample opportunities to right a wrong and they didn't listen or make things right and i am no longer going to be polite about it. They had their chance and now I am on a mission to make sure they stop taking the money and not delivering the service. This not being able to contact anyone and no response to emails is unacceptable. read more

I don't think they have the technology capability for today's technology in the windshield.

My car windshields left and right side moldings have been falling off while driving the freeways. Safelite Auto glass is the last company that has every worked on the cars windshield. Dec 1, 2022 they replaced the part I ordered from David Mcdavid Honda of Irving 972-790-6003 | parts@hondapartshub.com "731162-THG8-A01 Garnish Assembly L Front and "731152-THG8-A01 Garnish Assembly R Front 91570-SZA-305 clip, front windshield SIDE Garnish which I ordered myself, they did reimburse my money. but again going down the freeway the right side blew off again, So now I am back to square one. This time waiting on satellite Auto glass to order the correct parts. They came out about a month or 2 ago to replace the molding , BUT it was the molding that went around the WHOLE WINDSHIELD. uggg, I have neve received a phone call or an email to my personal or work email. I have never received a phone call or voicemail/text from them like they tell the Customer service people. I am not a happy customer. I supposedly have an appointment for 05/23/2023 i have called this AM to confirm like all my other appointments. fingers crossed. read more

In Dec2024 I had the Muncie In. shop diagnose a noise in my passenger window. I was told the regulator was bad and told to purchase one since it was not in their system. Bought a new regulator and gave it, STILL in the box. Next day I received a text saying they shattered my glass when they overtightened a bolt. First the Manager, Todd appeared sympathetic but the excusses followed. They tried to charge me for the broken window, were dishonest claiming they had ordered the window and finally that I should take the car to VW because it took "special tools to install the glass. VW informed they had ordered an after market glass of the wrong size, breaking the regulator trying to force the glass. Safelite had innitiallyagreed to pay VW for the repair but is now refusing claiming the regulator I bought was defective, This was never mentioned before they got the VW bill. read more