The employees suck at night time, they don't say word to you while you checkout. And if you ask them anything they just look at you like ....... What. read more

LOL at the headline "Well lit, sparkly, shiney, well stocked new store." Yeah, right! 24 Hours? Right....try to go here and buy produce when they're not stocking it. They turn the lights off. Yeah, I love picking out food I can't see. Greeeaaat. Since they often have mushrooms or berries that are, shall we say, past their prime, it's kind of important. I guess bring a flashlight if you would like to buy fruits and produce at night. Also, at night people stocking just love to leave everything in your way. Carts full of product, pallets and products strewn across entire aisles, cardboard boxes and cutters laying everywhere so you can't do much but move or climb over them. It doesn't need to be like that at night. You get the feeling it's meant to discourage anyone from shopping at night. Went here and bought baby food one day - found 11 jars with loose lids (the lids popped up) and dried out. I took them and gave them to an employee who just was like...."okay". What, you want to leave them there for people to buy and feed to their kids? The only reason I found an employee was because it was 2am and there was no customer service open and no way to write a note that these were ruined merchandise. Anyway.... Bathrooms are absolutely disgusting. I tried to go to the bathroom (this experience is what prompted my review) - the floor was your typical dirt encrusted, filthy Safeway bathroom floor, and every toilet in the women's room was dirty. After sucking it up and going anyway (this is where the experience diverges from my the norm at other Safeways), the toilet paper wouldn't come out. I had to open the case to get any out. Luckily, there are no locks, just a tab to twist. The bottom roll was jammed in so it would not roll at all. Finally done, I tried to wash my hands. No paper towel. Opened the case, none on the roll. Okay. That's fine. (I get a piece of paper towel before I wash so I can use that to cover my hand when I get my actual paper towel for drying when it's a non-automated towel dispenser after washing your hands - I'm not OCD but w/e). I go in the mens room and get some, bring it back with me, and try to wash my hands. Filled hand with soap. Neither of the two faucets worked. Wonderful. At this point, it's just like....wow. Okay. Go to the mens room. Only one of the faucets worked. Washed hands. Went to the customer service counter to see if there were any "how are we doing" cards as the sign on the bathroom door suggested I should say something if I felt like I wasn't having a good experience. Of course, they have no comment cards at the customer service counter. Fine. Yelp it is. The sinks in the womens room as well as the floor were incredibly filthy. I could not believe this. Even the regular Safeway with employee shared bathrooms is cleaner than this. In fact, I just did a cross country trip, drove 2,000 miles each way, and never encountered such a gross or underkept bathroom. Walmarts, truck stops, gas stations, nothing topped this. The employees also call it the only bathroom, and say its "Starbuck's Bathroom". No, it's not Starbucks. It's next to it. But it clearly has the Safeway "let us know if there's a problem". Don't try to pawn off your horrible, unclean bathrooms on Starbucks. I don't even like Starbucks, but they don't even deserve to be affiliated with those conditions. I'm sure there are other bathrooms in the back just like at a normal, older Safeway. Next time if I ever have to go there, I'll just go in the back and use that one - no way in hell I'm going back in the "Starbucks" ones. read more

This is the 10th time I have ordered for work delivery for a party and the fruit is either half eaten or rotton where I could not serve it. They come 3 1/ 2 hours late and they give you attitude when delivered. Rotton fruit and late. What the hell! read more

Safeway has the worst customer service. I don't know if it's actually possible to have a halfway decent grocery shopping experience here and this is for every Safeway, they deserve negative stars. 1. if you forget your club card, you'll be paying their exorbitant regular price. no exceptions 2. digital versions of their gift cards are not accepted. aka, they can't type the code in or scan a gift card barcode. you can only use a physical card and slide it through their magnetic card reader seriously? I don't know how this company stays in business. read more

The place looks, obviously, completely new. It actually looks similar to the Safeway in SF on 4th and King...but bigger. This is nice. Unfortunately, when I went there last time the workers were completely incompetent. What happened: I went there to buy about ten grocery items, which mostly were sale items. I went to the cashier to pay for the stuff (instead of the automated machines). The cashier seemed to have been let to his own devices even though he didn't know how much anything cost. He kept on having to yell to the cashier several lines away to ask the price of mostly each item. He didn't even know that a zucchini was a zucchini! He ended up charging me about ten dollars for 2 dollars worth of broccoli. After paying for the stuff, and finding out that there was a mistake...I had to wait for the manager to help me and fix the problem. When he got to me, he was like a 17 year old guy! The age, fine...but he didn't even say sorry for the mistake, and just reimbursed me and rushed off right away. I thought that it is a shame that such a nice and new store should be run by such incompetent and careless people. I think there should definitely be more training for the staff. Other than that, I personally avoid coming to this store. If I were to go, I would just use the automated machines. read more

Getting down on TP, already on my list when the great plague hits. I had heard there was a run, but OMG. Target, usually the mother lode of TP, was entirely barren, as was Walgreens. For several days I kept going back to these stores, nobody could tell me when they would restock, or in the case of Walgreens, I was told and it didn't happen. I eventually made my way to Safeway, and same thing, barren shelves. However this time, when I rather obnoxiously asked a stocker when they expected to restock TP, he cheerfully replied that they had some, all I had to do is ask Customer Service. Indeed! I scored a package of four rolls (the limit per person). So Safeway wins the TP derby and gains five stars. read more

I shop here because of the great customer service experience I have had with Ed in the Customer Service Department. 1. He knows his stuff and can do complicated transactions quickly. 2. He is very personable which allows you (the shopper) to connect with him on a friendlier level. 3. He is consistent with his customer service which is very important for repeat shoppers. Overall, I would have to say that I come to the customer service area about once a week to do a certain transaction and he always offers to help me and knows exactly what I am doing. Great guy. Needs to become the manager of the customer service station if he isnt already. read more

I love this Safeway but I no longer go because ever single time I go every single employee there is rude. I am 22 and I don't think because I'm younger than the staff that I should be treated any less than any other customers there. The last time I gave this place a chance the older Asian man (I would say gentleman but that's not how he acted) behind the deli counter literally TOSSED me a spoon over the counter. He didn't hand it to me or place it on the counter, he literally tossed a spoon over the counter at then turned around and walked away. The only reason I bothered them was because no one restocked the station where the soups were located, which was inconvenient to me the CUSTOMER, so I had to go out of my way to go find one and then on top of that I still get a spoon tossed at me . This review is based solely on the employees friendliness which I haven't and won't see because I would rather go to the Safeway down the street. read more

I was at the Safeway located at 150 E. El Camino Real in Sunnyvale and went to the self checkout. I had a buy one get one free item and the self help register didn't take it. So I asked the employee working that area named PAULA to help me. She was so rude and nasty and really bothered that I had bothered her. She walks away before I'm done getting help and I'm watching her flirt with 3 coworker guys so I ask for help again and when she finally pulled herself away from the dudes she was flirting with she was rude to me again. I couldn't believe it! Her behavior was out of line. She should go get a job at a strip club the way she carries herself... Unbelievable! read more

Ordered delivery for the office. Some of the items arrived with soap all over the containers/ boxes, there was no soap in our order so it must have leaked through from another order. When I called for replacements/ refunds, the customer service rep said if the soap did not affect the quality of the food or drinks, they will not replace it, in other words, they are telling me to wash it off. Sure, let me spend time washing soap off all the cans and bottles when soap are not suppose to be on them in the first place. read more

I don't see the point of this new Safeway. It's not very far from the existing store on Bernardo Ave., and doesn't offer anything that store doesn't. It's a downgrade (IMO) from the Pak'n'Save that used to be here. The P'n'S had wide aisle, good lighting, easy parking and lower prices. This new Safeway has higher prices and cramped parking on weekends due to the popularity of neighboring stores. The parking squeeze will only get worse when the adjacent gym opens up. Oh, and this Safeway has a food court like counter with weak Chinese food. What's the point? read more

This safeeway has been consistently substandard. The produce is not very fresh, the produce and shelves are never well stocked... but the last straw was when I purchased some ground beef the other day. I wanted to make sure I got fresh meat The ground beef I purchased had a nice reddish pink color to the meat. When I brought it home I started to cook it right within 30 min and when I started to break the meat up the inside showed a brownish colored meat. the only part of the meat that was reddish pink was the first 1/4 top layer. it was obvious that the top layer was altered to fool the buyer into thinking that they are getting fresh meat... DO NOT SHOP HERE!!! read more

Really bad Pharmacy.Don't feel comfortable getting my meds from them.The store is another issue.There are 2 blondes that run the express self check out.They are rude and imcompetant.And they talk about clients as soon as they walk away.The plus are some of the managers.Do not like the layout of the store,I work in the area or I would not be back. read more

Went in to buy a quick bottle of wine for my mom for a Christmas party. Had my ID but they said they needed another form of ID as well. I look young I guess but this was super irritating and inconvenient. read more

A great new Safeway, worth your time to drive here. Clean, great meat, produce and deli, helpful staff, well stocked. Parking was great, but I suppose if you come at peak hours it could get busy, but hey, this is a big city, what do you expect? read more

I've shopped at Safeway for many years, but I'm not sure what the company gained by moving a neighborhood store @ Wolfe/Reed (which they closed after 40+ years), to El Camino with all that traffic and crowded parking. The new store is fine, but for me, location is a big part of my overall rating of 2 stars. read more

This Safeway is sub-par compared to the Safeway less than a half mile up El Camino. They will often not have things that the other Safeway has consistently. I couldn't find breadcrumbs. One evening we had a line of over 10 people at 11pm at night with only one person at the checkout. read more

This review is for the "manager" (short white male/female with outdated permed Jheri curl) who stands at the self check out around 5:30pm Wednesday 5/19/21, is a rude shitty ass person. If you hate your job so bad why are you even there? I bought something here, got cash back, simply asked if I could get some of it in a roll of quarters. I asked guest services who didn't have any so she said to ask the person standing at the self checkout. I did, this person didn't even look at me and just said no without even checking. The lady working at the register I checked out at was nice enough to go ask the "manager" ... again I didn't know this would be the same shitty person. The manager didn't even give her the time of day and walked passed her while saying "I already said no quarters." How are you a manager in customer service if you can't even acknowledge people properly or have simple manners. read more

waited 10 minutes while the deli lady tended to her child behind the counter instead of helping out at least 3 of us waiting for assistance. Never going back here. horrible service and management. read more

Love this Safeway; its super clean and all the employees I have run into are really helpful! They also have a convenient Starbucks, and a good amount of variety in their deli section if you need to pick up a quick lunch. Overall they have a huge variety in products and usually well stocked-make this your one stop grocery shop! read more

Beware of their strawberries. A lot of them has mold on it! Yikes...!! I've been seeing strawberries with mold in the fruit area from time to time for a couple of months. read more

To Whom This May Concern or Affect: Although I appreciate some level of service, I'm sorry to state that the quality of the Chinese Chow mein and vegetarian egg rolls were utterly disappointing. The chow mein lacked real genuine flavor while the egg rolls mimicked cardboard. I didn't feel comfortable wasting food, therefore, I bit my tongue and just felt grateful for being able to eat. If I hadn't had to rush to my second job, I may have spoken to upper management and inquired about the food making process. The best experience came from the floral section. Parvaneh. Exceptionally friendly, professional, helpful and artistically skillful. Thank you! read more

I would rather go to the old Safeway, this place is too cold, and I got really sick form their Safeway salads twice.

Better than the Hollenbeck location. I'm not familiar with where everything is, but this one is bigger without feeling overwhelming. The shelves are more fully stocked and it just feels more clean and modern than the other location. The parking is plentiful at this location and it doesn't feel tight going up and down the lanes. There is self checkout, which is something I always like to avoid senseless conversations. This same plaza has a 24 Hour Fitness which makes a handy 1-2 punch. read more

It seems like it should be a nice Safeway. It's conveniently located to me. But I've been there twice now (both times approx 10 PM) and both times I ended up standing in line for 10 min+ while something was wrong with the computer system in the registers. The first time I thought it was a fluke. The second time I got the idea that something was wrong. Not only did they have same problem, but the people working there didn't seem to know how to solve the problem. read more

I don't think that they train their cashiers properly. I wanted to switch my credit card for buying gift cards before signing and it was not easy. A long line of people was waiting behind me and the manager who has the right to overwrite it hadn't responded for minutes. I asked cashier if I can change the credit card later and he said yes. So I signed it to unblock the cash register. When I get back to the store to change it, the customer service and the manager was only saying that they can't do it because it's final sale. They didn't even apologize for cashier's mistake. I called Safeway customer service and gift card department was closed already, and they said that there must be something that can be done at store level. Maybe it's just the manager, but this is not right. read more

this safeway is awesome. but it is also extremely new. i still get a little bit lost in there, as in overwhelmed, and no idea where anything is since it's not my local Safeway. their bakery is huge, and ive always found them uber helpful. love love love the self checkout system, hopefully the older ones can still adopt these because i hate waiting in lines. everything's so clean and new, and lots of parking. i can also get my petco shopping done next door as well. read more

Always clean, well stocked, helpful employees, good deals.

New, clean, well stocked Safeway! Love the spacious aisles. I wish they upgraded the one near my house like this one! They have a great selection of cheeses including the Cowgirl Creamery brand. Great selection of wines too. Convenient to have the self-checkout lines. read more

The weekend lines are outrageously long and they don't send checkers out. We stood in the "Express" lane for 30 minutes! When we asked someone to page more checkers he said, "I already called my mgr, maybe she'll come out". She didn't!!! Then they opened 2 lines and didn't serve those who were waiting 1st. Do not shop at this location! read more

Safeway - Long lines with not enough checkers - Grocery Near Me - Sunnyvale, California

I visited the new Safeway which recently opened in Sunnyvale. This was previously the location of "Pak 'n Save Foods". I would rate 4 stars because it is new and clean but the store layout is so confusing. It took me more than 5 minutes to find my favorite Advil. The store indoor lights are are not as bright when you compare to the one at Rivermark. There are so much parking place at this Safeway as compare to the one down the block. Love the self-service check out counter. read more

Maybe it's the fact that it's new, but why is this place so big yet I always have to go to another grocery store to finish my shopping? I think that is a major no no. I mean I understand being out of stuff from time to time, but everytime I go? And how can you be out of something like parsley? read more

The stars go to Lena, the cashier, for her uplifting aura in serving customers.

It is the little things after all that make a difference. I had purchased a coffee at another Starbucks and it was not very good (overly bitter and tasted bad). I had stopped by the Starbucks in Safeway to add more cream. It didn't taste any better and my face must have shown it because the barista working there noticed. She offered to remake it and as it was a drip it took a few minutes so she chatted with me. The coffee tasted so much better and I really appreciated her customer service and going the extra mile for me. I wish I would have gotten her name because she was awesome! Thanks for helping turn my day around :) read more

Brand new, great location, self check-out available, shiny restrooms with changing table, spacious Starbucks, friendly staff, free Wi-Fi, variety of fresh food, organic products, parking lot... my favorite! read more

Always well stocked, great employees, and clean. Love the "quiet" corner by Starbucks... Great place to write your grocery list, surf the net while enjoying a good ol' cup o Joe.... read more

This is great but the prices are so jacked up even if you have your Safeway club card. But that's all I have to say.

Best customer service,gr8 place to shop, bakery staff r gr8, always helpful and willing to go extra mile. Amazing sfaff read more

This Safeway is huge and is open 24 hours. We only come here when we absolutely need to as it seems all products here are more expensive than anyplace else, even on sale. The store is very clean and well laid out and the employee's are very friendly and helpful. But because of the prices, it is always our last place to go. read more

I would give this safeway all the stars in the galaxy Love this safeway it has been a party saver for me As it was an easter sunday not knowing that Most of the shops will be closed you can expect that From a mother of 4 kids was wondering from costco Where to go.???.. found safeway and to my surprise They had elmo baloons and any color you want Was pretty happy to get my elmo theme balloons Went to the bakery and was wondering how nice It would have been if my 2 year old had an elmo cake The lady who takes the order asked when do you want it Knowing that it was too late for ordering custom cake i said today At 4 which was like 2 hours before the party the sweetest person Went and asked the baker can it be possible and hurray!! He said Yes!! I was so thrilled i have no words to describe it my baby will have An elmo cake!!! Wow and that cake was out of this world Yummmmmmmm love you guys for making my party awesome!Thx a bunch!!!! read more