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    DashMart

    3.2 (5 reviews)

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    1 year ago

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    Trader Joe's

    Trader Joe's

    4.0
    (318 reviews)
    1.5 mi
    $$

    A TJ's review and a commentary on the limited-edition bags…read more Overall, I'd say that I like this store, but as with everything these days, there are occasionally some challenges. This store is generally organized and well stocked, but I do sometimes receive conflicting information about when out of stock items might be back in stock. Most of the crew members are nice and helpful, but a few offer opinions that are inappropriate for a business setting. I occasionally hear crew members complaining about customers and, while I realize that dealing with the general public can be challenging, I would like to remind these crew members that some of your co-workers have some fairly quirky personalities too. The only thing that seems to be really bothering a lot of customers lately are the inconveniences we encounter over the limited release bags. This store has done a good job of creating two lines, one for people who want bags and one for people who just want to do their grocery shopping. In spite of this good solution to deal with the volume of customers at these bag releases, things are getting worse. Last week the entire parking lot was taken over by people in line for bags. Those of us who just wanted to shop for groceries had to park in Walmart's lot and hike over to the store. I'm not sure what Trader Joe's agenda is with this manufactured scarcity of bags. I realize that logo bags are a marketing strategy to show brand loyalty, but these limited-edition bags only seem to be creating a market for the resellers on ebay and people sending them to international locations. These people usually only buy the bags, not groceries, and the congestion they're creating at the store level is only pissing off your loyal customers, i.e. the people who built your brand in the first place by shopping regularly at your stores. Why don't you just start selling them around the world? Your marketing strategy could be that Trader Joe is bringing something from a US store chain to people around the world.

    I have been a loyal Trader Joe's customer for many years, but my recent experience has left me…read moreextremely disappointed. The last two times I purchased milk from your store, it spoiled approximately seven days before the printed expiration date, despite being properly refrigerated. This is not an isolated incident, which is why I brought the matter to the attention of the store manager. Rather than listening to my concern or offering to investigate the issue, the manager responded by telling me that I "obviously" do not understand what an expiration date means. He went on to claim that once milk is opened, it begins to spoil simply because it has been "exposed to air," implying that the expiration date is essentially irrelevant. I found both his explanation and his attitude unacceptable. I fully understand that opening milk shortens its shelf life, but properly refrigerated milk should not consistently spoil a week before the expiration date. Instead of addressing a legitimate quality concern, the manager chose to be dismissive, patronizing, and condescending. What concerns me even more than the spoiled milk is the way I was treated. Customers deserve to have their concerns heard and addressed with respect--not to be belittled or spoken to as though they are ignorant. After years of shopping at Trader Joe's, I never expected such poor customer service. I hope Trader Joe's will investigate both the recurring issue with the milk and the manager's conduct. I expect a company that values its customers to respond professionally and respectfully when legitimate concerns are raised.

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    DashMart - grocery - Updated July 2026

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